Re: Support Model for Linux on System z

2008-04-23 Thread Lionel B Dyck
Frank - our approach is that the mainframe support team will add z/VM support to their existing z/OS responsibilities along with bringing in one new sysprog with z/vm experience. The aix/unix team wasn't interested as they were already overworked and understaffed so we've created a new linux te

Re: Support Model for Linux on System z

2008-04-23 Thread Frank Lawrence
Thanks, Mark. In those situations where folks are working together as a cooperative team, can you comment on what kind of maintenance strategy they have adopted? More specifically, have they tried to adopt an aggreesive preventative program or have they only deployed fixes on servers where spe

Re: Support Model for Linux on System z

2008-04-23 Thread Mark Post
>>> On Wed, Apr 23, 2008 at 2:20 PM, in message <[EMAIL PROTECTED]>, Frank Lawrence <[EMAIL PROTECTED]> wrote: > We are in the process of writing a "support model" for Linux on System z that > describes who in the IT organization will do what things from p

Support Model for Linux on System z

2008-04-23 Thread Frank Lawrence
We are in the process of writing a "support model" for Linux on System z that describes who in the IT organization will do what things from provisioning to problem diagnostics. Has anyone else attempted to address this; and more specifically, willing to share it or maybe portions of