[rt-users] HTML for ticket body.

I want to display some basic HTML tag (like table) on ticket body on page /Ticket/Display.html. Where can I configure to enable it? or mod some code to do it? TIA. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Configuration question

Steve, AAHH! OK, I got it. I don't use it yet, but now that explanation triggered my memory. Thanks. Kenn LBNL On Mon, Jun 21, 2010 at 9:40 AM, Steve Anderson < steve.ander...@bipsolutions.com> wrote: > If you take a look at the file docs/creating_external_custom_fields.pod, > from the tarbal

Re: [rt-users] Configuration question

If you take a look at the file docs/creating_external_custom_fields.pod, from the tarball, it should explain it. perldoc docs/creating_external_custom_fields.pod It's a way of using an external data source as the list you can select from for a custom field. The main example given is for listing

[rt-users] Configuration question

To list, I have 3.8.7 installed into production. I was looking at the Configuration->Tools-> System Configuration settings and noticed one I hadn't read anything about "CustomFieldValuesSource". What does this do or how is it used? Thanks. Kenn LBNL Discover RT's hidden secrets with RT Essenti

Re: [rt-users] Trying to get AssetTracker1.2.4b1 to work with RT3.8.7

Yes, there are Admin/ Asset/ Elements/ index.html Search/ and Ticket/ in /opt/rt3/share/html/AssetTracker. From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Monday, June 21, 2010 8:49 AM To: Alan Yuen Cc: rt-users@lists.bestpractical.com Sub

Re: [rt-users] Trying to get AssetTracker1.2.4b1 to work with RT3.8.7

Hmm, ok, have you checked, that it is really installed under /opt/rt3 ? 2010/6/21 Alan Yuen > Hi, > > There is a /var/cache/rt3/mason_data/obj directory, and there is nothing in > it, and I have also restarted the httpd service, and it is still the same. > > Yes, I think it is placed in /opt/rt3

Re: [rt-users] Trying to get AssetTracker1.2.4b1 to work with RT3.8.7

Hi, There is a /var/cache/rt3/mason_data/obj directory, and there is nothing in it, and I have also restarted the httpd service, and it is still the same. Yes, I think it is placed in /opt/rt3 with Yum, it does have etc/ lib/ po/ sbin/ and share/ subdirectories in it. Any suggestion/help is grea

Re: [rt-users] Can't load webmux.pl after apache restart

Hello, Thank you for your answer. The log comes from apache. File::Temp module comes from CPAN and not from redhat, it's the very last one. Up2date is not set to automatically update, and there was no update since a while on this server. By the way I'v found something, when I run a "make testd

[rt-users] Re : Redirection from HTTPS to HTTP

Hi all, The issue is fixed thanks to your help. In fact, the WebBaseURL was wrong. Thank you. De : Raphaël Adou À : RT-Users@lists.bestpractical.com Envoyé le : Jeu 17 juin 2010, 15h 22min 47s Objet : Redirection from HTTPS to HTTP Hi all, I'm using RT ver

Re: [rt-users] Can't load webmux.pl after apache restart

ademassoug...@ucanss.fr wrote: Hello, I have a strange problem since this week-end, as my RT server won't start anymore. Trying to start Apache failed with this error : [Mon Jun 21 12:27:16 2010] [error] Unknown error\nCompilation failed in require at (eval 2) line 1.\n [Mon Jun 21 12:27:16 20

Re: [rt-users] Hashes in Collectionlist for Users

Kevin Falcone wrote: On Thu, Jun 17, 2010 at 10:38:12AM +0200, Wolfram Huettermann wrote: Hello out there, in Admin/Users/index.html (surely on the local-path), in the <%init%>-part I implemented a hash which looks like that: my %NumHash = (21 => "foo", 23 =>

[rt-users] Can't load webmux.pl after apache restart

Hello, I have a strange problem since this week-end, as my RT server won't start anymore. Trying to start Apache failed with this error : [Mon Jun 21 12:27:16 2010] [error] Unknown error\nCompilation failed in require at (eval 2) line 1.\n [Mon Jun 21 12:27:16 2010] [error] Can't load Perl file:

Re: [rt-users] SMTP auth for RT.

Try this article: http://www.sendmail.org/~ca/email/auth.html Cheers, Ken On Mon, Jun 21, 2010 at 05:00:58PM +0530, H Manohar Rayker wrote: > Hi, > > > > > > How can I set SMTP authentication for the outgoing mails in RT? > > > > I have RT 3.8.4 , Centos 5.3, sendmail 8.13.8, mysql

[rt-users] SMTP auth for RT.

Hi, How can I set SMTP authentication for the outgoing mails in RT? I have RT 3.8.4 , Centos 5.3, sendmail 8.13.8, mysql 5.0.45 Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Updated subject not used in outgoing email

Thanks Joop - yes, the following steps fixed the problem: a) enabled TransactionBatch in /opt/rt3/etc/RT_SiteConfig.pm by adding: Set($UseTransactionBatch , 1); b) restarted RT c) changed the Stage for the 'On Create, autoreply' scrip to TransactionBatch. Re the side effects of enabli