Re: [rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section

2013-05-20 Thread Jim Berry
When editing the search, click Advanced, and add ,'__CustomField.{Org}__' to the end of the Format Then save the search with a new name, and use it instead of the original in the RT at a Glance -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...

[rt-users] Still having database problems - Getting bad - Can't add attachments

2013-05-20 Thread Cena, Stephen (ext. 300)
I'm still getting these errors when trying to attach large files (around 4MB) to tickets: [Mon May 20 13:52:12 2013] [warning]: RT::Handle=HASH(0xb62468c8) couldn't execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, MessageId, Creator, Parent, Created, ContentEnc

Re: [rt-users] Fwd: Parent/Child relationships for tickets in RT REST

2013-05-20 Thread Thomas Sibley
On 05/19/2013 06:56 PM, John Kelsh wrote: > Hi Landon, > > HasMember & MemberOf should create a Parent/Child relationship shouldn't > it? Yes, those are the internal names, for better or worse. I don't know about the internals of RT::Client::REST, but RT's REST interface will accept Parent/Child

Re: [rt-users] Still having database problems - Getting bad - Can't add attachments

2013-05-20 Thread Thomas Sibley
On 05/20/2013 06:54 AM, Cena, Stephen (ext. 300) wrote: > I'm still getting these errors when trying to attach large files (around > 4MB) to tickets: Did you look at the max_attachment_size parameter to mysql? I suspect you're running into that. -- RT Training in Seattle, June 19-20: http://be

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

2013-05-20 Thread Pete Beebe
>>> Frustratingly, I still can't reproduce the error locally on a handful of >>> long-lived RT instances all of which have been upgraded through 4.0.12. Hi Thomas, Thank you for spending the time looking into this. Seeing as how my last step of laying down a new install base corrected the matte

Re: [rt-users] ExtractCustomFields template and dropping errant HTML tags

2013-05-20 Thread Lundberg, Emory
Some additional information as I'm getting big blobs of text with markup in several fields on emails and forms that are submitted to my RT-4.0.10: > 2013-05-20 21:37:32 The RT System itself - FQDN you've completed this > form! align="center">  added I'm stuck on not being sure about the most

Re: [rt-users] ExtractCustomFields template and dropping errant HTML tags

2013-05-20 Thread Thomas Sibley
On 05/20/2013 02:53 PM, Lundberg, Emory wrote: > Some additional information as I'm getting big blobs of text with > markup in several fields on emails and forms that are submitted to my > RT-4.0.10: > >> 2013-05-20 21:37:32 The RT System itself - FQDN you've completed >> this form!> align="center

Re: [rt-users] Have filtered select custom field options

2013-05-20 Thread Vodar
Hi Aaron, I have the same problem with you. Do you have any idea about it? I've looked into custom field config file and scrip, but it didn't work. Does any one in this forum have any good suggestions on this, please kindly share with us, thanks a lot. Br Vodar -- View this message in

Re: [rt-users] Flaws on RT::Extension::RepeatTicket search

2013-05-20 Thread Thomas Lau
Hi Jim, How could you put a debug statement on the script? -Original Message- From: Jim Brandt [mailto:jbra...@bestpractical.com] Sent: Friday, May 17, 2013 8:47 PM To: Thomas Lau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search

[rt-users] Cannot get RT-Extension-MobileUI and RT-Authen-ExternalAuth to play nice....

2013-05-20 Thread Gary Greene
Currently, I'm using RT version 3.8.10 (yes, I know it is old; we're not ready to upgrade to the 4 series yet with the customizations we've done to rt3...) and have installed version 1.03 of RT::Extension::MobileUI and version 0.09 of RT::Authen::ExternalAuth in use. The configuration we're usin