Hi Kevin!
Uhmm below is the log from my apache2 error.log file
[Thu Apr 17 16:08:55.632134 2014] [core:notice] [pid 28005:tid 3073903168]
AH00094: Command line: '/usr/sbin/apache2'
[28128] [Thu Apr 17 08:10:36 2014] [info]: Successful login for root from
127.0.0.1 (/opt/rt4/sbin/../lib/RT/Interfa
On Thu, Apr 17, 2014 at 07:39:28AM +, Clancy, Keith wrote:
>I can use the Asset importer fine, but I have a long application list for
> example that I want
>to import into a Ticket Custom field.
>
>In the end I want the user to be able to select a drop down from a pre
> populated
On Thu, Apr 17, 2014 at 10:10:31AM +0400, Arkady Glazov wrote:
>Is it possible edit articles in html full text editor? Current content
> editor for big articles
>is not usable. How switch field from in-line editor to full text editor?
Our HTML editor (ckeditor) is not available for Articl
On Wed, Apr 16, 2014 at 11:03:35PM -0700, Jeevan wrote:
> hello!
>
> i have installed request tracker version 4.0.19 and installed postfix for
> local use only. I seem to encounter a 302 error in my mail log whenever i
> try to send a email to my rt server. Below is a summary of my files
> configu
On Wed, Apr 16, 2014 at 10:29:06AM +0100, Baz wrote:
>I'm trying to create a template to spawn linked tickets in a different
> queue, using the
>extension with the same name!
RT-Extension-SpawnLinkedTicketInQueue doesn't have anything to do with
the CreateTicket template you're creating b
On Tue, Apr 15, 2014 at 04:53:16PM -0700, Alex wrote:
> general: "|/opt/rt4/bin/rt-mailgate --queue 'General' --action correspond
> --url https://umrt2.com/";
> general-comment: "|/opt/rt4/bin/rt-mailgate --queue 'General' --action
> comment --url https://umrt2.com/";
>
> DDoS: "|/opt/rt4/bin/rt-m
Hello,
I must say we're using RT for internal purposes only. We're not using
Exchange or Mailing Lists, not even shared mailboxes in their real
sense. It's just an IMAP account that is accessed from multiple
Thunderbird instances at the same time - but it works for us.
Actually, we would not
Hi Andreas,
If everyone is using the same SMTP address then you cannot really distinguish
individual users in an easy way .
Are you using a Shared mailbox on Exchange or a Mailing list ?
The way it should go:
Customer --> Mailbox --> RT Picks up from here --> Placed in Queue --> Assigned
to
Hi,
Been looking at custom fields and for the life of me cannot figure out how to
do an import of a CSV or other type of list.
I can use the Asset importer fine, but I have a long application list for
example that I want to import into a Ticket Custom field.
In the end I want the user to be abl
Am 17.04.2014 09:17, schrieb Andreas Heinlein:
> Thanks for your help. Unfortunately, I cannot get it to work, maybe I
> understood something wrong. I looked up the instructions for RT 4.0
> instead (forgot to mention we're still using 4.0) and did:
> mkdir -p local/share/html/NoAuth/js
> cp ./
Am 16.04.2014 11:53, schrieb Christian Loos:
Am 16.04.2014 10:38, schrieb Andreas Heinlein:
Hello,
ist it possible to set the date picker for date fields (Started, Due,
...) so that it uses a "Monday first" calendar view?
Thanks,
Andreas
If you add the js files [1] and [2] to RT as described
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