[rt-users] Order of custom field updates

2014-12-03 Thread Woody - Wild Thing Safaris
Hi folks, I have a scrip that runs onCustomFieldChange, and it creates another ticket using data from other custom fields. eg Payment amount - value Payment currency - select Payment destination - select Payment type - select A scrip triggers on change of Payment type, but when the new tick

[rt-users] Create Queue / Create Group Access

2014-12-03 Thread Tim Gustafson
What is the "best practice" way to give non-superusers access to create groups and queues, and then manage the groups and queues they create, but not groups and queues that were created by other users? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Howto overwrite user preferences

2014-12-03 Thread Sternberger, Sven
Hello! we will upgrade soon our RT from 3.8.7 to 4.2.9, and I would like to initially set the preference for Theme on System default (in our case now rudder) I found that the Preferences are stored in the DB in the table Attributes with the Name Pref-RT::System-1, but is there a way to override

[rt-users] Outgoing email text of a closing incident

2014-12-03 Thread Tamás, Szép
Hello all, where can I find and modify the text of the outgoing email when I close a whole Incident? Best regards, Tamas Szep GovCERT-Hungary

Re: [rt-users] quick-set Starts date

2014-12-03 Thread Brumm, Torsten / Kuehne + Nagel / Ham GI-ID
Hi Alex, sounds good to me, waiting to see your changes Torsten Von: Alex Peters [mailto:a...@peters.net] Gesendet: Mittwoch, 3. Dezember 2014 08:39 An: Brumm, Torsten / Kuehne + Nagel / Ham GI-ID Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] quick-set Starts date This is a great

Re: [rt-users] plugins link to module file, not package file

2014-12-03 Thread Alex Peters
I think I might be missing something crucial in what you are saying/asking. Linking to the main module within a distribution is a very common practice, because that module is likely to have the most relevant documentation for that distribution. The distribution is clearly linked to on the page of

Re: [rt-users] plugins link to module file, not package file

2014-12-03 Thread Christian Loos
Am 03.12.2014 um 10:40 schrieb Jo Rhett: > As I just said, asking the user to edit the URL in their browser window > to be able to find the extension to download doesn’t make a lot of > sense. The links in the directory should be fixed. Why do you want to download the extension? You can install th

Re: [rt-users] plugins link to module file, not package file

2014-12-03 Thread Jo Rhett
As I said below, in the Extensions directory the links are broken. For example, Homepage link takes you to: http://search.cpan.org/dist/RT-Extension-MandatorySubject/lib/RT/Extension/MandatorySubject.pm If you’re a bit tired and under-caffeniated, or just plain new to RT, it may not be