I'm trying to setup LDAP through the RT-Authen-ExternalAuth plugin.
I have gotten far enough to login as a user via LDAP but I want to restrict
login's to a specific group within my Windows AD. I can't seem to get that part
working. I know its something I'm doing wrong but I'm not seeing what it
No bites on this so here is additional/updated information.
Using RT 3.8.2
Using Plugin RT-Authen-ExternalAuth to connect to Windows Active Directory for
authentication
I cannot get the group E group_attr figured out to allow login by group only.
What changes to my configuration do I need to mak
I've got the ldap plug in working but I seem to have a disconnect between root
and ldap users. What I mean is that I can login to RT using my ldap credentials
but I have nothing available except tickets to open, close and new tickets. The
root account is still available and when I login with tha
Can anyone tell me if there is a way to autologin to RT when we're using LDAP?
I have other web based utilities that I've managed to configure the browser to
auto login to that console. I'd like to extend that to RT. Any pointers on how
or any how to on that subject?
Kevin W. Gagel
Network Admi
ay to autologin to RT 3.8.2 with LDAP?
From: Kevin Falcone
To: RT Users
Date: 04/06/2009 1:28 PM
On Jun 4, 2009, at 1:10 PM, Kevin Gagel wrote:
> Can anyone tell me if there is a way to autologin to RT when we're
> using LDAP?
>
> I have other web based utilities that I'
--- Original message ---
I just upgraded to rt 3.8.3 and the first thing I get after logging in is:
Undefined subroutine HTML::Mason::Commands::GetColumnMapEntry called at
/opt/rt3/share/html/Elements/RT__Ticket/ColumnMap line 354,line 137
Everything else seems to actually work up to the time
My users don't want to use priorities so they've had me create 4 levels for
urgency. They only want to be notified by email on an item that has the highest
urgency level set. So I want to setup a custom condition that tests for that
level and then sends an email to the user if that specific leve
ction/SendEmail.pm:689)
[Mon Jun 22 21:51:02 2009] [debug]: No recipients found for deferred delivery
on transaction #2236 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:702)
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/u
sends an email.
Any pointers?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Question on custom scrip condition
From: Ken Crocker
To: Kevin Gagel
Cc:
D
Please help! I've broken something and I'm not sure what.
I'm pretty sure it has something to do with my RT_SiteConfig.pm file, I had
made some changes so that links in the tickets were showing up correctly. They
were only showing up as http://localhost:80/ etc. Now they are showing up
correctl
Try this and let us know how your doing then.
http://wiki.bestpractical.com/view/CleanupSessions
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: [rt-users] RT Cookie Is
RI::_generic" at/opt/rt3/bin/../lib/RT/Interface/Web.pm line 190"
From: Kevin Falcone
To: RT Users
Date: 25/06/2009 10:35 AM
On Jun 24, 2009, at 5:58 PM, Kevin Gagel wrote:
> Please help! I've broken something and I'm not sure what.
>
> I'm pretty sure it has
How do I get RT configured to allow a reply message to auto create the user?
Currently I have the ldap configuration only allowing my department to login.
But I'd like to have RT accept the reply from a user and have it append it to
the appropriate record. As long as a reply is from one of us it
How can I make the subject field a mandatory field?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
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: Kevin Gagel
Cc: RT Users
Date: 01/07/2009 10:08 AM
Kevin!
I implemented Mandatory Subject in my RT 3.8.2 following the instructions on:
http://wiki.bestpractical.com/view/Extensionsand
http://search.cpan.org/dist/RT-Extension-MandatorySubject/
Its working fine.
Elton
On 06/30/2009 05:41 PM
I'm having a problem with customfields not showing up when a user (me included)
tries to change the column's available in a dashboard. The custom fields just
don't show up. This started happening after I made a number of changes which
included renaming the organization. I don't recall exactly wh
Resending as no response yet...
--- Original message ---
Subject: RT can't create user from a reply email - We're using LDAP...
From: Kevin Gagel
To:
Date: 25/06/2009 2:45 PM
How do I get RT configured to allow a reply message to auto create the user?
Currently I have the ldap con
--- Original message ---
>I've successfully used RT::Extension::LDAPImport to bring users in, and then
>use RT::Authen::ExternalAuth for passwords.
Is that the only way?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc
My custom fields are not showing up in my dashboard. I suspect that changing
the organization name has something to do with it. I just tried to see if
shredder could locate one of my missing custom fields and got this error:
Loaded object has different id at /opt/rt3/bin/../lib/RT/Shredder.pm lin
, line 323.
From: Kevin Gagel
To: RT Users
Date: 03/07/2009 1:43 PM
My custom fields are not showing up in my dashboard. I suspect that changing
the organization name has something to do with it. I just tried to see if
shredder could locate one of my missing custom fields and got this error
I'm getting the following error.
---Paste---
Command output: RT server error.
The RT server which handled your email did not behave as expected. It said:
temporary failure - RT couldn't find the queue: general
---End Paste---
I have renamed the General queue to 01-General so that it always appears
Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote:
> I'm getting the following error.
> ---Paste---
> Command output: RT server error.
> The RT server which handled your email did not behave as expected.
> It said:
> temporary failure - RT couldn't find the queue: general
--- Original message ---
>Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have
>added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm
>From: Michael Ellis
>To: RT-USERS
>Date: 06/07/2009 1:33 PM
>
>Ok, I've been beating my head on this one. I had RTFM up and working o
I have multiple groups I wish to specify in myRT::Authen::ExternalAuth
configuration. How do I specify more than a single group?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
___
I'm not sure what you mean by correct result. But I recently figured out a
problem I was having with queues and custom fields. Mine related more to a
dashboard's ability to see the custom field. It seems that if the custom field
is a queue only field then the dashboard cannot be setup to show a
I'm having a little bit of trouble with the AdminCC failing to get created. I
am using RT:Authen::ExternalAuth. Everything is well there I've verified that
is working correctly.
When I add/create and admincc for a user that has not logged into RT the user
does not get created automatically. The
I'm having trouble tracking down why I keep getting this message in my debug
log:
No recipients found for deferred delivery on transaction
This happens (I think) on every transaction that is recorded. I'm more
concerned with the ticket created transaction. When I create a ticket I do get
a mess
What permissions are need to allow an unprivileged user and admincc?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
___
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How do I resolve this:
[debug]: /autohandler calls old style callback, use $m->callback
(/opt/rt3/share/html/Elements/Callback:51)
I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and
now my log file is registering that line frequently.
Kevin W. Gagel
Network Administra
--- Original message ---
On Fri, Jul 10, 2009 at 02:31:45PM -0700, Kevin Gagel wrote:
> How do I resolve this:
> [debug]: /autohandler calls old style callback, use $m->callback
> (/opt/rt3/share/html/Elements/Callback:51)
>
> I recently switched from RT::Authen-Ext
Jesse,
OK thanks I'll ignore it.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Autohandler error
From: Jesse Vincent
To: Kevin Gagel
Cc: RT
I am using LDAPSMB1.2_RT3.
When I add email address for the AdminCC of someone that has not logged into RT
yet I get the following error:
Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at
/opt/rt3/bin/../local/lib/RT/User_Local.pm line 272.
What do I have to do to correct
] Undefined
subroutinecRT::EmailParser::ParseAddressFromHeader...
From: Kevin Gagel
To: RT Users
Date: 10/07/2009 2:47 PM
I am using LDAPSMB1.2_RT3.
When I add email address for the AdminCC of someone that has not logged into RT
yet I get the following error:
Undefined subroutine eRT
What is the correct syntax for the AutoCreate variable in RT_SiteConfig.pm?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
___
http://lists.bestpractical.co
Am I the only one getting duplicates (in which case my server has a problem) or
are others getting duplicates as well.
If one or two of you could reply that would be great thanks...
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http:
Wierd. Some people are getting duplicates some are not.
I got 4 of a message I posted. Followed by 4 from someone else then 2 of
another poster. Seems to me the list is doing something odd.
Thanks everyone that responded.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc
://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Duplicate messagesfromrt-us...@lists.bestpractical.com
To: Kevin Gagel
Date: 07/13/2009 3:27 PM
I'm getting duplicates of some messages, but not of other messages.
Oddly for example, your original message a
::ParseAddressFromHeader...
From: Kevin Falcone
To:
Date: 07/14/2009 6:54 AM
On Fri, Jul 10, 2009 at 02:46:15PM -0700, Kevin Gagel wrote:
>I am using LDAPSMB1.2_RT3.
>
>When I add email address for the AdminCC of someone that has not logged
> into RT yet I get the
>following error:
&
I'm trying to run the following code in my custom condition
#Don't bother running unless the transaction is a create.
return 0 unless $self->TransactionObj->Type eq "Create";
#Don't bother running unless the custom field Urgency is URGENT.
my $CustomFields = $ticket->QueueObj->TicketCustomFields()
Eric,
I'll work off line with you. I have just finished setting mine up and we are
using the same version of RT (3.8.2).
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subje
--- Original message ---
I try to use a custom robots.txt file on RT apache instance but it seems this
file is not publicly accessible online so web robots can’t read the file.
Can someone explain how to make this file public and makes this works ?
Thanks.
Sébastien,
The robots.txt file need
My manager created a queue he wants to be the only one that has access
to. I've verified that the queue rights are set for him with the only
one that has access. The seequeue right has been removed from other
groups and users yet some of us still see the queue.
What are all the rights that affe
bject: Re: [rt-users] Slight rights issue.
> From: Ken Crocker
> To: Kevin Gagel
> Cc: RT Users
> Date: Tuesday, 09/22/2009 12:39 PM
>
> Kevin,
>
> Check what rights you have granted GLOBALLY.
>
> Kenn
> LBNL
>
> On 9/22/2009 12:25 PM, Kevin Gagel wrote:
>
I upgraded from RT 3.8.4 to 3.8.7.
I compiled as per the readme doc and then ran make upgrade.
I ran the db scripts.
I cleaned out the sessions table.
Everyone is now stuck in a cycle of continuous login pages on every
click within RT.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
h
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
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2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
On Thursday 24/06/2010 at 7:09 am, Guy Baxter wrote:
Hi,
Is it possible to authenticate via LDAP to RT ?
In particular, Mac OS X's implementation of LDAP (Open DIrectory)
Thanks.
Yes.
See http://wiki.bestpractical.com/view/ExternalAuthentication for
details.
Kevin W. Gagel
Network Ad
Peter,
Look into:
Set($WebExternalAuto,1);
Set($AutoCreate,{Privileged=>0});
It's one or both that you need. These are my settings and my users are
auto created for me.
Kevin W. Gagel
Network Administrator
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
Enter into Perl:
perl -MCPAN -e shell
Have perl recomend updateds:
r
Update the XML::RSS and XML::Parser modules and any others that RT is
using.
Kevin W. Gagel
Network Administrator
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
http://mail.cnc.bc.ca/us
rrors
From: "Lee, Jeffrey"
To: Kevin Gagel , RT Users
Date: Friday, 09/07/2010 12:53 PM
It states that all modules are up to date for XML::RSS and
XML::Parser. But I am still running into a dependencies fail when I
run make fixdeps.
-Jeff
From:rt-users-boun...@lists.be
or
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: RE: [rt-users] Redhat Enterprise 5.5 install errors
From: "Lee, Jeffrey"
To: Kevin Gagel
Cc: RT Users
Date: Friday, 09/07/2010
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