[rt-users] Assets - export or show list with custom fields

Hello, Is there a way to export the assets in a catalog to a csv file? If not, is there a way to display specified custom fields in the search results? Or see a list of assets with more information than Name, Description, Status, and Owner? I didn't see an assets-specific mailing list, please

Re: [rt-users] CC answering ticket issue

Hi Cédric, Just a guess, but try going to Admin Queues Select, select your queue, then click the Group Rights menu option. Click Cc from the menu on the left (under Roles), then check Reply to tickets under the General Rights tab. Click the Save Changes button. This same permission should be

Re: [rt-users] CC answering ticket issue

- 06560 Sophia Antipolis -FRANCE *cpa...@datacorp.fr cpa...@datacorp.fr* *www.datacorp.fr http://www.datacorp.fr/* Tel *: 0825 595 005* - Fax *: 04 22 13 01 23* [image: cid:image001.png@01CEF839.D153FDD0] *De :* Ryan Whalen [mailto:rwha...@advanceweb.com] *Envoyé :* vendredi

[rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

Hello, I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part. Now when I go to my dashboard it stops loading and says An internal RT error has occurred. Your administrator can find more details in RT's log files. It only stops when there is a widget with queue information. Here is

Re: [rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

I disabled the RTIR Incidents queue and the errors stopped. On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen rwha...@advanceweb.com wrote: Hello, I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part. Now when I go to my dashboard it stops loading and says An internal RT error

Re: [rt-users] Problems with Newest unowned and queue permissions

I 'fixed' this by saving a search for unowned and new tickets AND in a specific queue, naming them '10 newest unowned tickets in *queuename*. Then saved the search to *group's* saved searches. Then you need to give the AdminCCs instructions on how to edit their RT at a glance page to remove the

Re: [rt-users] Reverse Proxy IIS 7.5 to access RT server

What is your ARR config? On Mon, May 6, 2013 at 10:48 AM, Shane Vedvik sh...@markentsolutions.comwrote: Greetings, ** ** I was wondering if anyone has any insight in the steps needed to successfully use IIS 7.5 to reverse proxy connections to an RT server. I have read the

Re: [rt-users] Custom numbering scheme?

mysql ALTER TABLE Tickets AUTO_INCREMENT=2013000; INSERT INTO Tickets(Disabled) VALUES(1); DELETE FROM Tickets WHERE id = '2013000' Tickets will then start at 2013000 and increment 2013001, 2013002, etc. How many 0s you append to 2013 should reflect the expected ticket load for that year. If you