Re: [rt-users] greetings, newbie here and a question

2006-09-22 Thread Wagener, Harald
Am 21.09.2006 19:11 Uhr schrieb "Judson Main" <[EMAIL PROTECTED]>: > However, I'm thikning that a queue, called Peer Review, can be populated > automagically upon resolution via a custom scrip, which dumps all resolved > tickets into the queue, and if the peer determines something additional > mus

Re: [rt-users] RT-3.4 CustomKeywords in RT::DefaultSearchResultFormat ?

2006-07-28 Thread Wagener, Harald
Am 28.07.2006 16:11 Uhr schrieb "Wagener, Harald" unter <[EMAIL PROTECTED]>: > Hello, > one of my users wants to see certain CustomKeywords in the default search > result. How do I accomplish this? Answering myself: 'CF.{cf-no}/TITLE:foo' works fine. Rega

[rt-users] RT-3.4 CustomKeywords in RT::DefaultSearchResultFormat ?

2006-07-28 Thread Wagener, Harald
Hello, one of my users wants to see certain CustomKeywords in the default search result. How do I accomplish this? Regards, Harald -- harald wagener technical lead it fcb wilkens an der alster 42 20099 hamburg [EMAIL PROTECTED] t. +49(0)40-2881-1252 http://www.fcb.com/de

[rt-users] RT on lighttpd anyone?

2006-07-03 Thread Wagener, Harald
Hello, did anyone successfully deploy RT on lighttpd already? Any tips or tricks? Regards, Harald -- harald wagener technical lead it fcb wilkens an der alster 42 20099 hamburg [EMAIL PROTECTED] t. +49(0)40-2881-1252 www.footeconebelding.de ___ ht

Re: [rt-users] Does RT link the original request with other emails received related to the original?

2006-06-15 Thread Wagener, Harald
Am 15.06.2006 17:08 Uhr schrieb "Kopinesh Patil" unter <[EMAIL PROTECTED]>: > Hi, > > Sequence of events is as follows: > 1. Requestor raises a request by emailing to RT > 2. Owner sends an email from RT to requestor asking for clarifications > 3. Requestor responds with an email to RT > > Is th

Re: [rt-users] RTx::Statistics

2006-05-26 Thread Wagener, Harald
Hi, You might want to look at the builtin graphing feature of 3.6.x (on the search results page, below the list of results) as an alternative. Regards, Harald Am 25.05.2006 13:26 Uhr schrieb "Kelly F. Hickel" unter <[EMAIL PROTECTED]>: > I haven't had time to test it against the new release

Re: [rt-users] status of Steal Ticket feature?

2006-05-18 Thread Wagener, Harald
Am 17.05.2006 23:23 Uhr schrieb "Joshua Colson" unter <[EMAIL PROTECTED]>: > I can confirm this also. I have a SuperUser (using RT 3.6) who is unable > to take ownership of a ticket. If I assign the OwnTicket right to the > user then it works. I just hadn't gotten around to digging deeper for >