*** This bug is a duplicate of bug 1878007 ***
https://bugs.launchpad.net/bugs/1878007
** This bug has been marked a duplicate of bug 1878007
Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
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As this is not a suspend issue I have filled this new bug report
https://bugs.launchpad.net/ubuntu/+bug/1878007
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend free
The issue is definitely not in the suspension, the freeze is happening
when the screen is turned off. It can be reproduced using: "xset dpms
force off"
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https://bugs.launchpad.net/bugs/183
Update: this also affects Ubuntu 20.04
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
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h
@emilio96 I think it's not a hardware problem, I just installed a xenial
based distribution and suspend worked just fine in the clean
installation before installing any updates, so the issue has being
introduced in some update. It doesn't seem to be the kernel, because
after the update I have start
I have the same issue, any update about it?
I know peoples that sent his pc to Dell, because they thought that was an
hardware problem, but they haven't resolved this problem yet (also after
recived pc under warrenty).
I don't know if that information coult be useful.
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Ok, I have found a new clue, I have disabled the suspension in the
energy configuration, but when the screen goes off the system equally
freeze, so, or the system is ignoring the config options and is still
suspending (I don't think so but is a possibility), or the crash is not
specific of the susp
Ok, I have installed the rc7 of the kernel v5.3, and if I enter in the
root prompt of the recovery mode, and type "systemctl suspend" the
laptop seems to suspend properly (the power button led turns off and the
fan stop) but then it freeze recovering.
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Thanks guys, I will take a look at @kaihengfeng link for trying to debug
and search for some clues
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Title:
Ubuntu 19.04 suspend freeze on Dell in
It broke again today :( Maybe the the solution earlier didn't work
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Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
To manage notificat
Also another thing I noticed was that if the suspend fails and I force
shut it down, I will have to reboot after getting back into ubuntu or
the suspend will keep failing
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Have you tried updating your bios? I had the issue with a dell inspiron
7370 with a ssd and dual boot windows/ubuntu 19.04.I had the issue. It
works most of the times now. However, sometimes it still breaks. From
the debug guide, I tried skipping bios and it seemed to work fine. So I
updated the bi
In general we should find "PM: suspend entry (deep)" when attempting to
suspend but it's not in the log. So the system may freeze before that.
Since nothing useful was logged, I don't think I am capable of debugging this.
If you want to take the adventure, this can be a good start:
https://01.org
Hi kaihengfeng, I could swear I sent the log right after a crash.
Anyway, I attach another one (the first boot just after a crash)
** Attachment added: "journalctl.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+attachment/5284278/+files/journalctl.txt
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I don't see any suspend attempt in the log.
Please collect the log in the next boot after the issue happened.
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Title:
Ubuntu 19.04 suspend freeze
Hi, I am attaching the `journalctl -k -b -1` output
** Attachment added: "journalctl.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+attachment/5282975/+files/journalctl.txt
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Ok, please attach `journalctl -k -b -1` once the issue happens.
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Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
To manage notification
Hi kaihengfeng, thanks for your help, I had installed the last mainline
version:
Linux cccaballero-Inspiron-7373 5.3.0-050300rc4-generic
#201908111734 SMP Sun Aug 11 21:37:12 UTC 2019 x86_64 x86_64 x86_64
GNU/Linux
And this is what happened:
- first boot after the kernel was installed:
I cl
Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc4/
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Title:
Ubuntu 19.04 suspend freeze on Dell inspiron
I am facing the same issue on Dell Inspiron 7373. When I suspend my machine,
the screen freezes. I can not use the keyboard nor the touchpad nor any USB
device. I have to force to shut down and start again.
Let me know if I can help with information on my environment to feed this
issue. Thanks!
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
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** Package changed: ubuntu => linux (Ubuntu)
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Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
To manage notifications about this bug go
Thank you for taking the time to report this bug and helping to make
Ubuntu better. It seems that your bug report is not filed about a
specific source package though, rather it is just filed against Ubuntu
in general. It is important that bug reports be filed about source
packages so that people
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