Re: Can'r run as a service on Windows 2016

[Ken Kuehn via 4D_Tech]

Hi Paul, 

I use Inno Setup to create Windows installers for our 4D client and 4D server 
applications, the default install path for the server application is C:\Program 
Files. I normally set the data folder at the root of the C drive. However, the 
application that I support is installed at approximately 500 customer sites 
with various Windows and Mac operating system configurations, so I don’t always 
have access to or control over the environment where our 4D application is 
installed. For Windows Servers we still occasionally see 2008r2, but mainly 
2012 or 2016 Standard, and I am now getting customers asking about support of 
2019 Server. 

In a handful of situations with previous 4D versions I’ve seen instances where 
I needed to specify a logon account (either domain or local admin) to get 4D 
Server to stay running as a Windows service, but since the release of 4D v16 
(we’re currently using 16.4) I have had to setup the service  with s logon 
account so that the service starts and stays running.  If I just select the 
radio button for local system account and start the service, the status will 
change to running, but as soon as I refresh the services window it shows the 
service is not running. Also, checking the box for allow service to interact 
with desktop does not work.  It will show the service is running, but it’s not 
accessible from any 4D Client, local on the same machine or from any other 
workstation on the same local area network. 

In the past week I have run into 2 instances where I have upgraded from a 
previous version of our 4D application running on v13.6 or 15.4 to the 16.4 
version of our application.  The service ran without issue using the local 
system account option for both of those previous 4D versions, but now under 4D 
v16 the application will not run as a service. I’ve tried the local system 
account option, I've tried specifying a local admin account and also a domain 
admin account.  In all instances the server will show it’s running, but as soon 
as I refresh the services window it shows the service is not running. For the 
time being I have both 4D server instances running as an application under a 
local admin account until I can figure something out.

I’m open to any suggestions. 

Thanks,

Ken Kuehn
IT Support Manager
Label Traxx 

Phone: 414-774-9997
Fax: 414-774-9986

Need a quick answer?  Email: techsupp...@labeltraxx.com 




> On Feb 28, 2019, at 3:03 AM, Paul Dennis via 4D_Tech <4d_tech@lists.4d.com> 
> wrote:
> 
> What is the file path to the location where you have the exe and data
> installed. You can only use c:\\program files for the exe not the data. For
> that use c:\\program data or as mentioned install under a user account. In
> which case it runs from c:\users\username etc.
> Paul 
> 
> 
> 
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Re: Can'r run as a service on Windows 2016

[Ken Kuehn via 4D_Tech]

Sent from my iPhone

> On Feb 28, 2019, at 3:08 AM, Paul Dennis via 4D_Tech <4d_tech@lists.4d.com> 
> wrote:
> 
> What is the file path to the location where you have the exe and data
> installed. You can only use c:\\program files for the exe not the data. For
> that use c:\\program data or as mentioned install under a user account. In
> which case it runs from c:\users\username etc.
> Paul 
> 
> 
> 
> --
> Sent from: http://4d.1045681.n5.nabble.com/4D-Tech-f1376241.html
> **
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Re: Can'r run as a service on Windows 2016

[Ken Kuehn via 4D_Tech]

Randy,

I am have the same issue with 4D Server v16.4 and I’ve made sure that TCP ports 
19812-19814 are open on the Windows firewall for the server. I can get it to 
stay running as a service if I have the interact with desktop box checked, but 
I can’t get a client to connect from the machine where 4D Server is running. 

We have many customers running 4D Server v16.4 on Windows 2016 Standard and the 
only way that I have gotten it to run properly was to enter a specific account 
to log on as. Then the service stays running and I’m able to connect with 4D 
Client on the local machine. 

This behavior with running 4D Server as a service started somewhere in the v16 
builds. 

Thanks,

Ken Kuehn
IT Support Manager
Label Traxx 



> On Feb 27, 2019, at 3:29 PM, Randy Engle via 4D_Tech <4d_tech@lists.4d.com> 
> wrote:
> 
> Pat,
> 
> Just to make sure:
> You've got TCP 19812-19814 ports open in Advanced Windows Firewall inbound 
> rules.
> Yes?
> 
> Randy Engle
> 
> -Original Message-
> From: 4D_Tech <4d_tech-boun...@lists.4d.com> On Behalf Of Pat Bensky via 
> 4D_Tech
> Sent: Wednesday, February 27, 2019 8:57 AM
> To: 4D iNug Technical <4d_tech@lists.4d.com>
> Cc: Pat Bensky 
> Subject: Re: Can'r run as a service on Windows 2016
> 
> Thanks Jeff.
> I made that change and now the service appears to be running OK.
> BUT ... I can't connect to it from a Client. It says Not Responding.  I've 
> only tested with a Client running on the same server, but that should work
> - never had a problem doing that in the past. Makes no difference if I run 
> the Client as Administrator or not.
> 
> Do I need to change something else as well?
> 
> Thanks!
> 
> Pat
> 
> On Wed, 27 Feb 2019 at 16:06, Jeffrey Kain via 4D_Tech <4d_tech@lists.4d.com>
> wrote:
> 
>> We have 4D Server v17 HF3 set up as a service on Windows Server 2016.  
>> I checked the service properties -- the "Log on as:" is set to "Local 
>> System account" and "Allow Service to interact with desktop" is checked.
>> 
>> I also have FireDaemon installed to make it easy to bounce into the 
>> "session 0" user interface if I need to view the 4D Server user interface.
>> 
>>> On Feb 27, 2019, at 9:43 AM, Tom Benedict via 4D_Tech <
>> 4d_tech@lists.4d.com> wrote:
>>> 
>>> Hi Pat,
>>> 
>>> I don’t have any experience with running 4D as a Service, but I see 
>>> that
>> there is a Tech Tip from about 10 years ago which mentions having to 
>> “Run as Administrator”
>>> 
>>> https://kb.4d.com/assetid=75056
>>> 
>>> HTH,
>>> 
>>> Tom Benedict
>>> 
 On Feb 27, 2019, at 02:40, Pat Bensky via 4D_Tech 
 <4d_tech@lists.4d.com>
>> wrote:
 
 I'm having a bit of trouble trying to set up our 4D app to run as a
>> service
 on a Windows server.
 
 The server version is Windows Server 2016 Standard.
 If I run the app "As Administrator" it starts up OK and we can 
 connect
>> to
 it.
 
 If I don't start it as Administrator, I get a message that the 
 database
>> (or
 one of its segments) is locked.
 If I try to set it up to run as a service, it doesn't work - in the 
 Services window, it says it's running, but in the Task Manager it 
 says Stopped. I'm guessing this is because when it tries to start 
 the
>> service,
 it can't because of the locked data file problem.
>> 
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> 
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