Re: Frequent and Random Crashes - since 16 conversion
Hey Bob, Just read your post. FYI - There is no 4D Pack for v16R6. In general there are equivalent commands you can use that are native, but it must be removed. dave On Fri, Aug 3, 2018 at 2:02 PM, Bob Miller via 4D_Tech <4d_tech@lists.4d.com> wrote: > Hi Everyone, > > I've recently completed a conversion from 4D v15 -> v16r6 on Windows, for > a built-server application. This also changed the client from a 32 bit > client to a 64 bit client and we went to the "new" network layer. > > Since then, we've had many reports from both users with locally installed > clients as well as users on remote desktop servers that at least 4-5 times > a day they'll perform some operation (there's no consistency; they can be > anywhere in the program) and it will instantly crash - no error message > other than a dialog from 4D Volume Desktop that says, "4D Volume Desktop > has stopped working". > > I'm wondering if this could be related to the new network layer? I recall > some chat about a year ago about problems with this layer, but as I was > not using it at the time and was hoping it all would be worked out before > I was going to be using it, I kind of ignored it all. Now I'm having > problems. > > I"m using pretty standard plugins, but I can't trace the behavior to any > of these: > 4D Internet commands > 4D Pack > ALP > ObjectTools > Win32API > XL Plugin > XML Plugin > > Have others seen this? I have about 180 users and this was not a problem > with v15r4. I'm sure I've logged 100+ instances of such crashes, which > are probably only a small fraction of the overall problem. > > Any insights would be helpful. > > Thank you, > > > Bob Miller > Chomerics, a division of Parker Hannifin Corporation > > > ll > "PLEASE NOTE: The preceding information may be confidential or privileged. It > only should be used or disseminated for the purpose of conducting business > with Parker. If you are not an intended recipient, please notify the sender > by replying to this message and then delete the information from your system. > Thank you for your cooperation." > ** > 4D Internet Users Group (4D iNUG) > Archive: http://lists.4d.com/archives.html > Options: https://lists.4d.com/mailman/options/4d_tech > Unsub: mailto:4d_tech-unsubscr...@lists.4d.com > ** -- David Nasralla Clean Air Engineering ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
Re: Re: Frequent and Random Crashes - since 16 conversion
On Aug 4, 2018, at 2:00 PM, Bob Miller wrote: > I've recently completed a conversion from 4D v15 -> v16r6 on Windows, for > a built-server application. This also changed the client from a 32 bit > client to a 64 bit client and we went to the "new" network layer. > > Since then, we've had many reports from both users with locally installed > clients as well as users on remote desktop servers that at least 4-5 times > a day they'll perform some operation (there's no consistency; they can be > anywhere in the program) and it will instantly crash - no error message > other than a dialog from 4D Volume Desktop that says, "4D Volume Desktop > has stopped working". > > I'm wondering if this could be related to the new network layer? I recall > some chat about a year ago about problems with this layer, but as I was > not using it at the time and was hoping it all would be worked out before > I was going to be using it, I kind of ignored it all. Now I'm having > problems. > > I"m using pretty standard plugins, but I can't trace the behavior to any > of these: >4D Internet commands >4D Pack >ALP >ObjectTools >Win32API >XL Plugin >XML Plugin > > Have others seen this? I have about 180 users and this was not a problem > with v15r4. I'm sure I've logged 100+ instances of such crashes, which > are probably only a small fraction of the overall problem. > > Any insights would be helpful. Hi Bob, I must admit you were bold to go all the way with this v16 upgrade. You went as far as you could and adopted as many new parts of 4D as possible. You went from 32bit to 64bit. You went with the new network layer. You went with to the R6 release. I’d consider backing off on all of these, if you can. If you are not using any R6 features, switch to v16.3. It has bug fixes that v16R6 doesn’t have. And you have access to v16.3 hotfix versions with even more bug fixes than R6. Switch from 64bit back to 32 bit for the clients. No problem leaving 4D Server running 64bit. I am assuming you are running a Windows server. Turn off the new network layer and go back to legacy network. You can choose how you make these changes. Do one at a time, and see if it makes a difference. Or do all 3 at once and see if that makes a difference. If it does, then add one new feature at a time — no comment on what order — and see when it “goes bad” you’ll know which part is the culprit. I’d also make sure you are running the most current versions of all your plugins. That’s what I would do. Hope you can track down the issue and get your 4D Clients back to running stable again. Tim * Tim Nevels Innovative Solutions 785-749-3444 timnev...@mac.com * ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
Re: Frequent and Random Crashes - since 16 conversion
Hi Everyone, I've recently completed a conversion from 4D v15 -> v16r6 on Windows, for a built-server application. This also changed the client from a 32 bit client to a 64 bit client and we went to the "new" network layer. Since then, we've had many reports from both users with locally installed clients as well as users on remote desktop servers that at least 4-5 times a day they'll perform some operation (there's no consistency; they can be anywhere in the program) and it will instantly crash - no error message other than a dialog from 4D Volume Desktop that says, "4D Volume Desktop has stopped working". I'm wondering if this could be related to the new network layer? I recall some chat about a year ago about problems with this layer, but as I was not using it at the time and was hoping it all would be worked out before I was going to be using it, I kind of ignored it all. Now I'm having problems. I"m using pretty standard plugins, but I can't trace the behavior to any of these: 4D Internet commands 4D Pack ALP ObjectTools Win32API XL Plugin XML Plugin Have others seen this? I have about 180 users and this was not a problem with v15r4. I'm sure I've logged 100+ instances of such crashes, which are probably only a small fraction of the overall problem. Any insights would be helpful. Thank you, Bob Miller Chomerics, a division of Parker Hannifin Corporation ll "PLEASE NOTE: The preceding information may be confidential or privileged. It only should be used or disseminated for the purpose of conducting business with Parker. If you are not an intended recipient, please notify the sender by replying to this message and then delete the information from your system. Thank you for your cooperation." ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
