Re: [AI] Requirement of two NCERT Braille book'd

[MANVI BATRA]

Okay, thank you for the information.

On Sat, 28 May 2022, 8:39 pm Aman Preet Singh,  wrote:

> You can also contact AICB, Delhi. They have wide range of NCERT books in
> Hindi as well as English, but their books are expensive, RS.1 per page.
> Thanks.
>
> Sent from my iPhone
>
> On 28-May-2022, at 7:42 PM, MANVI BATRA  wrote:
>
> 
> Hello all,
>
>
> I have come with a query,  that is  a visually impaired student of vcass
> 7(seven)  requires  two NCERT  braille book's in  english medium.
>
>
>
> So if anyone of you  can help the child ,kindly let me know it will be of
> great help for the child.
>
>
> Note- kindly suggest only  those  sources from where one can get the
> response.
>
>
>
> Thank you
>
> --
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
> the person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
>
> Search for old postings at:
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> 
> .
>
> --
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>
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>
>
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> 
> .
>

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[AI] Re: #GAAD2022, A discussion on structured negotiation for Accessibility

[Preetham Sunkavalli]

Hi all,

A gentle reminder about the discussion today at 9 PM.
To mark Global Accessibility Awareness Day, The Visionaries is privileged to 
host a discussion on the possibilities  of structured negotiation in the Indian 
accessibility movement. Hear from Rahul Bajaj and Kanchan Pamnani, two lawyers 
at the forefront of the fight for accessibility in India. The discussion will 
be moderated by Tony Kurian.
Structured negotiation, where companies settle accessibility claims through 
negotiation without lawsuits is increasingly receiving attention from 
disability activists. How effective would it be considering India’s social, 
business and regulatory environment?
Join us for this spirited discussion on Sunday, the 29th of May at 9 Pm on The 
Visionaries Club on Clubhouse. Please send any questions to Preetham 
Sunkavalli, psunkava...@gmail.com and do follow The Visionaries on twitter 
@vi_sionaries for more updates.

Event link: 
https://www.clubhouse.com/join/the-visionaries-india/Zlsonhe5/MwaEpgYk?utm_medium=ch_invite&utm_campaign=hN0a2Y9UBT-9W_f6iqrirQ-191232



Thank you,
Preetham.
+91-9912499882

> On May 19, 2022, at 12:25 PM, Preetham Sunkavalli  
> wrote:
> 
> 
> Hi all,
> 
> First off, wishing all of you a very happy Global Accessibility Awareness Day.
> To mark the occasion, we at The Visionaries are privileged to announce our 
> next event. We will be hosting a discussion on the possibilities  of 
> structured negotiation in the Indian accessibility movement. Hear from Rahul 
> Bajaj and Kanchan Pamnani, two lawyers at the forefront of the fight for 
> accessibility in India. The discussion will be moderated by Tony Kurian.
> Structured negotiation, where companies settle accessibility claims through 
> negotiation without lawsuits is increasingly receiving attention from 
> disability activists. How effective would it be considering India’s social, 
> business and regulatory environment?
> Join us for this spirited discussion on Sunday, May 29th at 9 Pm on The 
> Visionaries Club on Clubhouse. Please send any questions to 
> psunkava...@gmail.com and do follow The Visionaries on twitter @vi_sionaries 
> for more updates.
> 
> Event link: 
> https://www.clubhouse.com/join/the-visionaries-india/Zlsonhe5/MwaEpgYk?utm_medium=ch_invite&utm_campaign=hN0a2Y9UBT-9W_f6iqrirQ-191232
> 
> 
> 
> Thank you,
> Preetham.
> +91-9912499882

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RE: [AI] I can see but cannot drive, what good is synthetic vision?

[Pranav Lal]

Hi Kanchan,

How are lanes distinguished visually? It could tell you that but you will need 
a waterproof setup.

Pranav

-Original Message-
From: accessindia@accessindia.org.in  On Behalf 
Of Kanchan Pamnani
Sent: Friday, May 27, 2022 6:39 PM
To: accessindia@accessindia.org.in
Subject: RE: [AI] I can see but cannot drive, what good is synthetic vision?

Pranav, 
Will it tell me that I am going out of my lane while swimming? 
I go to a club that is very particular that swimmers stay in their lanes and do 
not even for an inch go into others space.   
K 
-Original Message-
From: accessindia@accessindia.org.in [mailto:accessindia@accessindia.org.in] On 
Behalf Of S Solomon Karuppannan
Sent: 27 May 2022 17:29
To: accessindia@accessindia.org.in
Subject: [AI] I can see but cannot drive, what good is synthetic vision?

I am not afraid of copyright infringement for it was written by someone we know!
-- 
With warm regards
Solomon S
teachs...@gmail.com


I can see but cannot drive, what good is synthetic vision?
May 26, 2022 by pranav —1 Comment
Foreword By Chris Hofstader
This article is a guest post written by my friend Pranav Lal. He is an
expert user of The vOICe, a sensory substitution technology that
allows blind people to experience some vision via sounds. I find this
technology highly compelling, I think it's a better solution than are
the various implants we hear about and I think Pranav gets it right in
this article.
Pranav's Story
Many well adjusted blind people wonder what is the use of vision? A
large number of us want to drive or perhaps to fly an airplane. Yes,
other applications like face recognition and searching for people in a
crowd come to mind. There are apps for some of these tasks while
others are possible in highly specialized conditions. If you are a
blind parent reading this, then it is indeed possible to give your
child a form of sight without any surgery.
If you are an individual who is late blind, you may get quite a lot
out of this article since you may be able to get vision like
sensations.
What I am going to do in this article is to talk about my use of
synthetic vision and sensory substitution thanks to a freely available
application called The vOICe. Yes, you read that right, it is possible
to have vision for free assuming you have the requisite hardware,
which in many cases you do because all that is needed is a smartphone
or a webcam attached to a pc.
So, how do you get vision? One popular way is to stick wires in the
eyes or in the brain and then to stimulate them in specific patterns.
This is loosely the approach those headline grabbing eye implants
make.
Another way is to forget about vision altogether and use artificial
intelligence to convey only relevant information to blind people. This
is the approach that many applications on mobile phones use.
Both the above approach have significant disadvantages. The primary
disadvantage of the implant approach is that it needs surgery with its
attendant complications. In addition, the electrical stimulation can
lead to Seizures with brain implants for vision. Finally, the
resolution of these implants at the time of this writing is very low.
When it comes to artificial intelligence based approaches, the problem
is that they may filter crucial input. E.g., most scene recognition
apps will tell you that there is a sofa and a chair in front of you
but will not tell you where these objects are.
Enter sensory substitution
So, what can we do? How do we overcome the demerits of both the above
approaches? One way is called sensory substitution. This involves
translating the sense of sight to another sense that we can perceive.
There are 2 possibilities namely the sense of touch and the sense of
hearing. Both can be used to convey the same information.
Researchers have used both the above approaches. Sensory substitution
started in the 1960s with Dr. Paul Bach-y-Rita building a chair where
users could feel the shapes of objects on their backs via a series of
plates.
Dr. Peter Meijer is a researcher who has built a system that converts
images to sound via a program called The vOICe.
Enter The vOICe
In 2001, I got my first laptop, an Acer travelmate 720, I think. It
came with a free camera. That is how I started with the vOICe, an
application that yields a form of low vision. Before we go any
further, I am totally blind, that is I have no shape and or object
perception. I can see light with my left eye.
I was born premature and was diagnosed with retinopathy of prematurity
when I was 3 years old, I believe. I should really check. The point is
that I do not have any functional vision.
I got blindness skills along the way and am happy with them. I got
into synthetic sight out of curiosity.
How does The vOICe work?
The vOICe takes any image, it does not matter if it is a static image
like in a photograph or streaming images like from a camera and breaks
it down into a series of sounds that have a specific meaning. As a
user, my job 

RE: [AI] I can see but cannot drive, what good is synthetic vision?

[Pranav Lal]

Hi Ajay,

Yes, the vOICe will run nicely on google glasses.
The envision glasses are just Google glasses.

Pranav

-Original Message-
From: accessindia@accessindia.org.in  On Behalf 
Of Ajay Minocha
Sent: Saturday, May 28, 2022 8:29 PM
To: accessindia@accessindia.org.in
Subject: Re: [AI] I can see but cannot drive, what good is synthetic vision?

Pranav - any idea if this could work well with google/ envision glass?

On 27/05/2022, Pranav Lal  wrote:
> Hi Solomon,
> No copyright infringement here. I have published the article at the 
> following URL.
> https://www.chrishofstader.com/i-can-see-but-cannot-drive-what-good-is
> -synthetic-vision/
>
> Thanks for posting.
> Pranav
>
> --
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> of the person sending the mail and AI in no way relates itself to its 
> veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the 
> mails sent through this mailing list..
>
>
> Search for old postings at:
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>


--
Ajay Minocha
Mobile: +91-9584076767
Email: ajayminoc...@gmail.com
p13aj...@iimidr.ac. in

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[AI] Decoding Digital Accessibility

[Blind Graduates' Forum of India]

Dear all,
As part of our celebration of Global Accessibility Awareness Day
(GAAD), BGFI aimed at publishing articles every week on different
facets of accessibility and contribute towards creating awareness
regarding building an inclusive ecosystem. GAAD is celebrated on the
3rd Thursday of May every year. And this year, the 11th GAAD was on
the 19th of May. The final article of this series is written by Ratul
Arora, Executive Council Member of BGFI on “Digital Accessibility”.
Ratul is an Accessibility Evangelist from Delhi currently working with
one of the Big Four accounting firms. We believe each small step
counts towards creating awareness and building an inclusive world
around us. We hope these articles will help in sensitizing the
stakeholders regarding the needs of people with disabilities. Feel
free to reach out to us for any feedback, suggestions or any help that
you may require.

https://lnkd.in/dynEB7J8

-- 
Regards
Blind Graduates Forum of India.
Phone: 9892145699
Website:
www.bgfi.in
follow us on
Linkedin:
https://www.linkedin.com/company/blind-graduates-forum-of-india

Facebook:
http://tinyurl.com/bgfifacebook
Twitter:
https://twitter.com/blind_grads
YouTube Channel:
https://www.youtube.com/channel/UCEvshxvn7YC9kBz4LDngasA

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Re: [AI] Requirement of two NCERT Braille book'd

[Aman Preet Singh]

You can also contact AICB, Delhi. They have wide range of NCERT books in Hindi 
as well as English, but their books are expensive, RS.1 per page. Thanks.

Sent from my iPhone

> On 28-May-2022, at 7:42 PM, MANVI BATRA  wrote:
> 
> 
> Hello all,
> 
> 
> I have come with a query,  that is  a visually impaired student of vcass 
> 7(seven)  requires  two NCERT  braille book's in  english medium.
> 
> 
> 
> So if anyone of you  can help the child ,kindly let me know it will be of 
> great help for the child.
> 
> 
> Note- kindly suggest only  those  sources from where one can get the  
> response.
> 
> 
> 
> Thank you
> -- 
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
> person sending the mail and AI in no way relates itself to its veracity;
>  
> 2. AI cannot be held liable for any commission/omission based on the mails 
> sent through this mailing list..
>  
>  
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
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Re: [AI] Requirement of two NCERT Braille book'd

[Ruhin Bhattasali]

You can contact raise lines foundation.
Regards
Ruhin

On Sat, 28 May 2022 at 7:42 PM, MANVI BATRA  wrote:

> Hello all,
>
>
> I have come with a query,  that is  a visually impaired student of vcass
> 7(seven)  requires  two NCERT  braille book's in  english medium.
>
>
>
> So if anyone of you  can help the child ,kindly let me know it will be of
> great help for the child.
>
>
> Note- kindly suggest only  those  sources from where one can get the
> response.
>
>
>
> Thank you
>
> --
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
> the person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
> ---
> You received this message because you are subscribed to the Google Groups
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> 
> .
>
-- 
null

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Re: [AI] I can see but cannot drive, what good is synthetic vision?

[Ajay Minocha]

Pranav - any idea if this could work well with google/ envision glass?

On 27/05/2022, Pranav Lal  wrote:
> Hi Solomon,
> No copyright infringement here. I have published the article at the
> following URL.
> https://www.chrishofstader.com/i-can-see-but-cannot-drive-what-good-is-synthetic-vision/
>
> Thanks for posting.
> Pranav
>
> --
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of the
> person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
>
> Search for old postings at:
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>


-- 
Ajay Minocha
Mobile: +91-9584076767
Email: ajayminoc...@gmail.com
p13aj...@iimidr.ac. in

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[AI] Requirement of two NCERT Braille book'd

[MANVI BATRA]

Hello all,


I have come with a query,  that is  a visually impaired student of vcass
7(seven)  requires  two NCERT  braille book's in  english medium.



So if anyone of you  can help the child ,kindly let me know it will be of
great help for the child.


Note- kindly suggest only  those  sources from where one can get the
response.



Thank you

-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


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Re: [AI] Denial of Video KYC to Persons with Vision Impairment

[Bharat]

Oh really? I was unaware of the fine being levied on Indigo!

I have no intent of taking away the focus of the mail but 5 Lakh
rupees fine is negligible for a company of the size of Indigo.

You should go ahead & read the comments on the  article published on
this subject in Times of India. The common people have  posted such
scary comments for the disabled, one may even start crying after
reading them.


Wish you the best.

On 5/28/22, Harshit Lohia  wrote:
> Hi Bharat,
> I had already considered your captioned complaint for onward
> forwarding. I am glad that you at least lodged a complaint with RBI. I
> know many people who have taken up various banking issues concerning
> the blind. However, there is one persistent hurdle in this struggle.
> That is, obviously, not many complaints are received from persons with
> vision impairment. Hence, the seriousness of the situation is not felt
> by higher authorities. If at all we want a durable solution of our
> problems, we should continue registering formal complaints with
> different regulators. The recent news of IndiGo being fined ₹ 5 lakhs
> by DGCA is a testimony to the benefits of fighting for rights.
>
> Regards
> Harshit
>
>
> On 5/28/22, Bharat  wrote:
>> Hi Harshit,
>>
>> Sorry for a delay in responding to your mail.
>>
>> As you know of my long tussl regarding the Amazon pay ICICI credit
>> card which eventually worked out in my favour. The reference number
>> for the complaint regarding this concern with RBI was:
>>
>> N202122014024901
>>
>> This reference nunber was assigned to me  via RBI. This too was
>> related to the video KYC being  denied by ICICI  to me.
>>
>> Thank you so much for taking it up. I really appreciate it.
>>
>> regards,
>>
>> bharat.
>>
>> On 5/26/22, Harshit Lohia  wrote:
>>> Hi Zujar,
>>> Thanks for your response. I am looking for more such responses. Also,
>>> if anyone is being denied any facility by bank on account of
>>> disability please submit a complaint to the concerned bank's customer
>>> care or branch through e-mail with cc to c...@rbi.org.in
>>>
>>> On 5/25/22, Zujar Shabbir Kanchwala  wrote:
 Hi,



 I opened an account with Kotak in December 2021 online with Video KYC.
 I
 also informed the video KYC personnel about my vision challenge and she
 was
 very co-operative.



 On the other hand, HDFC video KYC was denied for after learning about
 my
 vision challenge in February 2022. The personnel mentioned that
 additional
 documentation is required which cannot be completed on the call and I
 need
 to visit a branch. When I visited the branch, my KYC was completed
 without
 any additional documentation.



 Best Regards,

 Zujar 😊



 From: accessindia@accessindia.org.in 
 On
 Behalf Of Harshit Lohia
 Sent: Wednesday, May 25, 2022 2:24 PM
 To: accessindia@accessindia.org.in
 Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment



 Honourable List Members,
 Please do not deviate from the topic of this discussion. The issue is
 not
 accessibility or otherwise of specific banks. The concern is that bank
 representatives on Video KYC call deny completing the KYC on video call
 after learning that the customer is visually impaired. They simply say
 that
 there is no guidelines from RBI on Video KYC for the blind. I have
 taken
 up
 this issue in a structured manner with RBI. As a follow up, I have to
 submit
 few instances of which banks (both public sector and private) are
 refusing
 the Video KYC to the blind.
 Also, it is true that Amendments to Master direction on KYC dated 10th
 May,
 2021 read with section 11 of MD on KYC implicitly implies that visually
 impaired customers are entitled for video KYC at par with other
 customers.
 This is so because both the said guidelines from RBI do not distinguish
 between visually impaired and other customers. Also, all the
 requirements
 of
 video KYC can be complied with by both visually impaired and sighted
 customers alike. As far as the question of sighted assistance is
 concerned,
 the bank representative conducting the video KYC is obviously a sighted
 person.

 Regards
 Harshit Lohia



 On Wed, May 25, 2022, 11:39 AM Shek Mohammad Ali
 >>>  > wrote:

 Alright then all banks should be directed that if the applicant is VI
 he/she
 must be provisioned to get the sighted assistance.

 My first video KYC was with Citi when I applied for Citi credit card.
 In
 second attempt I was able to convince her and managed almost but at
 last
 she
 asked me to switch to back camera but there were some unlabeled buttons
 and
 I could not switch and it failed.  Luckily I did not have 

Re: [AI] Denial of Video KYC to Persons with Vision Impairment

[Harshit Lohia]

Hi Bharat,
I had already considered your captioned complaint for onward
forwarding. I am glad that you at least lodged a complaint with RBI. I
know many people who have taken up various banking issues concerning
the blind. However, there is one persistent hurdle in this struggle.
That is, obviously, not many complaints are received from persons with
vision impairment. Hence, the seriousness of the situation is not felt
by higher authorities. If at all we want a durable solution of our
problems, we should continue registering formal complaints with
different regulators. The recent news of IndiGo being fined ₹ 5 lakhs
by DGCA is a testimony to the benefits of fighting for rights.

Regards
Harshit


On 5/28/22, Bharat  wrote:
> Hi Harshit,
>
> Sorry for a delay in responding to your mail.
>
> As you know of my long tussl regarding the Amazon pay ICICI credit
> card which eventually worked out in my favour. The reference number
> for the complaint regarding this concern with RBI was:
>
> N202122014024901
>
> This reference nunber was assigned to me  via RBI. This too was
> related to the video KYC being  denied by ICICI  to me.
>
> Thank you so much for taking it up. I really appreciate it.
>
> regards,
>
> bharat.
>
> On 5/26/22, Harshit Lohia  wrote:
>> Hi Zujar,
>> Thanks for your response. I am looking for more such responses. Also,
>> if anyone is being denied any facility by bank on account of
>> disability please submit a complaint to the concerned bank's customer
>> care or branch through e-mail with cc to c...@rbi.org.in
>>
>> On 5/25/22, Zujar Shabbir Kanchwala  wrote:
>>> Hi,
>>>
>>>
>>>
>>> I opened an account with Kotak in December 2021 online with Video KYC. I
>>> also informed the video KYC personnel about my vision challenge and she
>>> was
>>> very co-operative.
>>>
>>>
>>>
>>> On the other hand, HDFC video KYC was denied for after learning about my
>>> vision challenge in February 2022. The personnel mentioned that
>>> additional
>>> documentation is required which cannot be completed on the call and I
>>> need
>>> to visit a branch. When I visited the branch, my KYC was completed
>>> without
>>> any additional documentation.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Zujar 😊
>>>
>>>
>>>
>>> From: accessindia@accessindia.org.in  On
>>> Behalf Of Harshit Lohia
>>> Sent: Wednesday, May 25, 2022 2:24 PM
>>> To: accessindia@accessindia.org.in
>>> Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment
>>>
>>>
>>>
>>> Honourable List Members,
>>> Please do not deviate from the topic of this discussion. The issue is
>>> not
>>> accessibility or otherwise of specific banks. The concern is that bank
>>> representatives on Video KYC call deny completing the KYC on video call
>>> after learning that the customer is visually impaired. They simply say
>>> that
>>> there is no guidelines from RBI on Video KYC for the blind. I have taken
>>> up
>>> this issue in a structured manner with RBI. As a follow up, I have to
>>> submit
>>> few instances of which banks (both public sector and private) are
>>> refusing
>>> the Video KYC to the blind.
>>> Also, it is true that Amendments to Master direction on KYC dated 10th
>>> May,
>>> 2021 read with section 11 of MD on KYC implicitly implies that visually
>>> impaired customers are entitled for video KYC at par with other
>>> customers.
>>> This is so because both the said guidelines from RBI do not distinguish
>>> between visually impaired and other customers. Also, all the
>>> requirements
>>> of
>>> video KYC can be complied with by both visually impaired and sighted
>>> customers alike. As far as the question of sighted assistance is
>>> concerned,
>>> the bank representative conducting the video KYC is obviously a sighted
>>> person.
>>>
>>> Regards
>>> Harshit Lohia
>>>
>>>
>>>
>>> On Wed, May 25, 2022, 11:39 AM Shek Mohammad Ali >>  > wrote:
>>>
>>> Alright then all banks should be directed that if the applicant is VI
>>> he/she
>>> must be provisioned to get the sighted assistance.
>>>
>>> My first video KYC was with Citi when I applied for Citi credit card.
>>> In
>>> second attempt I was able to convince her and managed almost but at last
>>> she
>>> asked me to switch to back camera but there were some unlabeled buttons
>>> and
>>> I could not switch and it failed.  Luckily I did not have to sign.  Just
>>> I
>>> had to provide the codes which would be sent during video call and PAN
>>> card
>>> had to be shown.
>>>
>>> It was like downloading a large file and failed at 99% 😊😊
>>>
>>>
>>>
>>> -Original Message-
>>> From: accessindia@accessindia.org.in
>>> 
>>>  mailto:accessindia@accessindia.org.in>
>>> >
>>> On Behalf Of Minar Singh
>>> Sent: Wednesday, May 25, 2022 10:16 AM
>>> To: accessindia@accessindia.org.in
>>> 
>>> Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment
>>>
>>>
>>>
>>> Banks can't deny v

Re: [AI] Denial of Video KYC to Persons with Vision Impairment

[Bharat]

Hi Harshit,

Sorry for a delay in responding to your mail.

As you know of my long tussl regarding the Amazon pay ICICI credit
card which eventually worked out in my favour. The reference number
for the complaint regarding this concern with RBI was:

N202122014024901

This reference nunber was assigned to me  via RBI. This too was
related to the video KYC being  denied by ICICI  to me.

Thank you so much for taking it up. I really appreciate it.

regards,

bharat.

On 5/26/22, Harshit Lohia  wrote:
> Hi Zujar,
> Thanks for your response. I am looking for more such responses. Also,
> if anyone is being denied any facility by bank on account of
> disability please submit a complaint to the concerned bank's customer
> care or branch through e-mail with cc to c...@rbi.org.in
>
> On 5/25/22, Zujar Shabbir Kanchwala  wrote:
>> Hi,
>>
>>
>>
>> I opened an account with Kotak in December 2021 online with Video KYC. I
>> also informed the video KYC personnel about my vision challenge and she
>> was
>> very co-operative.
>>
>>
>>
>> On the other hand, HDFC video KYC was denied for after learning about my
>> vision challenge in February 2022. The personnel mentioned that
>> additional
>> documentation is required which cannot be completed on the call and I
>> need
>> to visit a branch. When I visited the branch, my KYC was completed
>> without
>> any additional documentation.
>>
>>
>>
>> Best Regards,
>>
>> Zujar 😊
>>
>>
>>
>> From: accessindia@accessindia.org.in  On
>> Behalf Of Harshit Lohia
>> Sent: Wednesday, May 25, 2022 2:24 PM
>> To: accessindia@accessindia.org.in
>> Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment
>>
>>
>>
>> Honourable List Members,
>> Please do not deviate from the topic of this discussion. The issue is not
>> accessibility or otherwise of specific banks. The concern is that bank
>> representatives on Video KYC call deny completing the KYC on video call
>> after learning that the customer is visually impaired. They simply say
>> that
>> there is no guidelines from RBI on Video KYC for the blind. I have taken
>> up
>> this issue in a structured manner with RBI. As a follow up, I have to
>> submit
>> few instances of which banks (both public sector and private) are
>> refusing
>> the Video KYC to the blind.
>> Also, it is true that Amendments to Master direction on KYC dated 10th
>> May,
>> 2021 read with section 11 of MD on KYC implicitly implies that visually
>> impaired customers are entitled for video KYC at par with other
>> customers.
>> This is so because both the said guidelines from RBI do not distinguish
>> between visually impaired and other customers. Also, all the requirements
>> of
>> video KYC can be complied with by both visually impaired and sighted
>> customers alike. As far as the question of sighted assistance is
>> concerned,
>> the bank representative conducting the video KYC is obviously a sighted
>> person.
>>
>> Regards
>> Harshit Lohia
>>
>>
>>
>> On Wed, May 25, 2022, 11:39 AM Shek Mohammad Ali >  > wrote:
>>
>> Alright then all banks should be directed that if the applicant is VI
>> he/she
>> must be provisioned to get the sighted assistance.
>>
>> My first video KYC was with Citi when I applied for Citi credit card.  In
>> second attempt I was able to convince her and managed almost but at last
>> she
>> asked me to switch to back camera but there were some unlabeled buttons
>> and
>> I could not switch and it failed.  Luckily I did not have to sign.  Just
>> I
>> had to provide the codes which would be sent during video call and PAN
>> card
>> had to be shown.
>>
>> It was like downloading a large file and failed at 99% 😊😊
>>
>>
>>
>> -Original Message-
>> From: accessindia@accessindia.org.in
>> 
>>  mailto:accessindia@accessindia.org.in>
>> >
>> On Behalf Of Minar Singh
>> Sent: Wednesday, May 25, 2022 10:16 AM
>> To: accessindia@accessindia.org.in
>> 
>> Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment
>>
>>
>>
>> Banks can't deny video KYC because of vision impairment. My video KYC was
>> completed  at home successfully. It was Jana small finance bank.
>>
>> Sighted person can guide how to hold the document during KYC.
>>
>>
>>
>> On 5/24/22, Shek Mohammad Ali < 
>> shahid.se...@gmail.com> wrote:
>>
>>> There is no way to lodge a complaint since the bitter truth is we
>>
>>> cannot focus our KYC documents.
>>
>>> There must be some alternative solution for video KYC.
>>
>>> Aadhaar/PAN cards can be validated but why do they need Video KYC still?
>>
>>> I believe central KYCs have to be made effective.
>>
>>> Once the central KYC is received from any of the banks it should be
>>
>>> considered for other banking services as well.
>>
>>>
>>
>>> Thanks and best regards,
>>
>>> Ali
>>
>>> Sent from my iPhone
>>
>>>
>>
 On 24-May-2022, at 7:52 PM, Harshit Lohia <