Re: [AI] [DFI] Reference material available: First workshop on Accessible Banking for the Blind
Dear access Indians and friends, I would like to throw some light on the seminar regarding accessible banking. So to begin with first I would like to talk about talking ATMs: the talking ATMs are increasing day by day, I would like to thanks to union bank of india to introduce of its first kind of accessible ATM. And the credit goes to every one who are involve in this project. The good thing is that it is also accepted by IBA as its lay-out is fit for every one, that is both for VI and general public as well. This design is accepted by various banks also such example is SBI. But the availability of these ATMs in prominent locations creates difficulty in access. For e.g if the ATM is located at passport office in Kolkata, or at rubi hospital. Is it possible to rush to that ATM in emergency? so I would like to suggest that these machines could be install in far flung areas also. As visually impaired persons are staying at various parts of metros. the other thing I would like to discuss that the notes denomination are not announced by the machines. There are lots of blind persons which are facing difficulty in identifying currency notes, so the machine should announce the notes denomination also. As it would be easy for a vi customer to go for leagle issues if less amount dispence by the cash dispencer. about seminar: such types of workshop be arange online also for the benifit of those who are staying differentparts of thecountry. On Tue, 12 Nov 2013 20:05:48 +0530 wrote Dear Mr. Rao and list, It is expected that all banks should follow Indian Banks’ Association (IBA) standards and workflow on talking ATMs which IBA circulated to all banks in February 2013. So ideally no major difference should be there in the talking ATM operation of any bank ATM. Union Bank of India’s workflow is accepted by IBA and annexed as a standard workflow. Union Bank of India has published talking ATM manuals three editions till now, first one in July 2012, second in March 2013 and 3rd in July 2013. The latest edition includes comprehensive details on talking ATM operation. Basically as we all are familiar with Railway PNR enquiry or telephone (MTNL) faulty telephone complaint lodging process through Interactive voice response (IVR) system, a talking ATM provides you voice guidance exactly in the similar manner. In the recordings of the session Prashant Verma has rightly mentioned that usage of talking ATM is very intuitive and not at all a difficult task. You need to just carefully follow audio prompts and you can successfully perform transactions. Here my addition is a little homework needed like learning to hold and insert debit card properly, finding headphone jack, and basic dos and don’ts, etc. All this information is present in the user manual of Union Bank of India. Congrats to Prashant Verma for a good session and thanks for making its audio available. It is a very valuable resource as it covers talking ATM, internet banking, cheque template and mobile banking demo and lecture. I am pasting below intro part of Union bank of India’s talking ATM’s 3rd edition which mentioned that manual is a generic one. INSTRUCTIONS GUIDANCE FOR USING ACCESSIBLE BILINGUAL TALKING ATM OF UNION BANK OF INDIA The instructions listed below, are written to guide the visually challenged individuals to understand the Talking ATM and its usage better. Since ATMs are manufactured by different companies (NCR, Diebold Wincor, etc.), there will be minor changes in the position of the keys, directions of use. Instructions in this book are presented considering Union Bank of India’s three ATM models with talking functionality, i.e. NCR SelfServe 22e, Diebold D422 and Wincor-AGS PC280. In the coming future, we will also add more models of NCR, Diebold, Wincor-AGS and other ATM manufacturers, supporting complete voice guidance. We are presenting instructions in this book in a generic manner, so that they can be applicable to any ATM model supporting talking functionality. Wherever necessary, we have given specific instructions related to a particular model. Thanks and regards, PRASHNAT NAIK On Tue, Nov 12, 2013 at 6:07 PM, ramkamal Manoj wrote: Dear Prasant, In Kerala our first workshop on accessible ATMs took place on 8th. Most of the participants were students and the workshop was a part of our regular reading without seeing seminars. Jerin Jose of Union Bank lead the workshop and gave the lecture. Many thanks Ram Kamal Chakshumathi Charitable Trust On Mon, Nov 11, 2013 at 11:48 PM, Prashant Verma wrote: Dear all, The first workshop on accessible banking for the blind was conducted by Assistive Technology Helpline of NAB Delhi on 9 November 2013.
Re: [AI] [DFI] Reference material available: First workshop on Accessible Banking for the Blind
Dear Mr. Rao and list, It is expected that all banks should follow Indian Banks’ Association (IBA) standards and workflow on talking ATMs which IBA circulated to all banks in February 2013. So ideally no major difference should be there in the talking ATM operation of any bank ATM. Union Bank of India’s workflow is accepted by IBA and annexed as a standard workflow. Union Bank of India has published talking ATM manuals three editions till now, first one in July 2012, second in March 2013 and 3rd in July 2013. The latest edition includes comprehensive details on talking ATM operation. Basically as we all are familiar with Railway PNR enquiry or telephone (MTNL) faulty telephone complaint lodging process through Interactive voice response (IVR) system, a talking ATM provides you voice guidance exactly in the similar manner. In the recordings of the session Prashant Verma has rightly mentioned that usage of talking ATM is very intuitive and not at all a difficult task. You need to just carefully follow audio prompts and you can successfully perform transactions. Here my addition is a little homework needed like learning to hold and insert debit card properly, finding headphone jack, and basic dos and don’ts, etc. All this information is present in the user manual of Union Bank of India. Congrats to Prashant Verma for a good session and thanks for making its audio available. It is a very valuable resource as it covers talking ATM, internet banking, cheque template and mobile banking demo and lecture. I am pasting below intro part of Union bank of India’s talking ATM’s 3rd edition which mentioned that manual is a generic one. INSTRUCTIONS GUIDANCE FOR USING ACCESSIBLE BILINGUAL TALKING ATM OF UNION BANK OF INDIA The instructions listed below, are written to guide the visually challenged individuals to understand the Talking ATM and its usage better. Since ATMs are manufactured by different companies (NCR, Diebold Wincor, etc.), there will be minor changes in the position of the keys, directions of use. Instructions in this book are presented considering Union Bank of India’s three ATM models with talking functionality, i.e. NCR SelfServe 22e, Diebold D422 and Wincor-AGS PC280. In the coming future, we will also add more models of NCR, Diebold, Wincor-AGS and other ATM manufacturers, supporting complete voice guidance. We are presenting instructions in this book in a generic manner, so that they can be applicable to any ATM model supporting talking functionality. Wherever necessary, we have given specific instructions related to a particular model. Thanks and regards, PRASHNAT NAIK On Tue, Nov 12, 2013 at 6:07 PM, ramkamal Manoj ramkamalma...@gmail.com wrote: Dear Prasant, In Kerala our first workshop on accessible ATMs took place on 8th. Most of the participants were students and the workshop was a part of our regular reading without seeing seminars. Jerin Jose of Union Bank lead the workshop and gave the lecture. Many thanks Ram Kamal Chakshumathi Charitable Trust On Mon, Nov 11, 2013 at 11:48 PM, Prashant Verma pr_ve...@hotmail.com wrote: Dear all, The first workshop on accessible banking for the blind was conducted by Assistive Technology Helpline of NAB Delhi on 9 November 2013. The response to the workshop was extremely enthusiastic and great feedback has been since received from the participants. National Association for the Blind Delhi Helpline hopes to conduct this workshop on a regular basis. We will soon announce the date for the next workshop which we are sure will be even better incorporating all the suggestions received so far. The primary objective of this workshop is to encourage visually impaired persons to make use of the new channels of banking namely online banking, mobile banking and talking ATMs. We are trying to achieve this objective by giving essential information, making demonstrations of use of new banking channels with assistive technology and an providing an opportunity to have a first-hand experience of independence in banking. Running to different offices for payment of utility bills, purchasing of tickets etc. is difficult for visually impaired persons due to the inaccessibility of the transport system and the infrastructure. Visually impaired persons can do all such daily chores from the comfort of their homes if they take advantage of the new banking channels. In this first workshop of its kind the following subjects were covered. 1. Use of Talking ATM 2. Use of online banking for common tasks such as balance enquiry, funds transfer, bill payment etc. 3. Independent handling of bank cheques using innovative printing templates 4. Status of accessibility of Mobile banking 5. Essential information about use of credit cards 6. Safe banking tips 7. Hands-on experience of the Union Bank Talking ATM Many participants also made use of the opportunity to open a bank
