[AI] FW: (VIB) Committee on Customer Service in Banks - Inviting Suggestions from Public
From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf Of Asudani, Rajesh Sent: Tuesday, June 22, 2010 12:15 PM To: vib-in...@googlegroups.com Subject: (VIB) Committee on Customer Service in Banks - Inviting Suggestions from Public Date : 16 Jun 2010 Committee on Customer Service in Banks - Inviting Suggestions from Public The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, SEBI to interalia : 1. Review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. 2. Evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaints. The committee may also lay down a suitable time frame for disposal of complaints including last escalation point within that time frame. 3. Examine the functioning of Banking Ombudsman Scheme - its structure, legal framework and recommend steps to make it more effective and responsive. 4. Examine the possible methods of leveraging technology for better customer service with proper safeguards including legal aspects in the light of increasing use of Internet and IT for bank products and services and recommend measures to enhance consumer protection. 5. Review the role of the Board of Directors of banks and the role of Regulators in customer service matter. With a view to have inputs from all the stakeholders, the Committee requests the members of the public, bank customers, academicians, social/consumer organizations other NGOs, banks bankers to offer their suggestions/views on this subject of social and economic importance and help in making the Committee's task purposeful and holistic. The suggestions/representations (not individual complaints) may please be sent to: The Chief General Manager Reserve Bank of India Customer Service Department, Central Office, 1st Floor, Amar Building, Sir P.M.Road, Fort, Mumbai - 400 001 on or before July 15, 2010 The envelope containing the suggestions may please be super-scribed Suggestion - Customer Service Committee. We also encourage responses via email (click herehttp://www.rbi.org.in/scripts/BS_PressReleaseDisplay.aspx?prid=22659) Ajit Prasad Manager Press Release : 2009-2010/1712 Regards If you believe that there is a God, a God that made your body, and yet you think that you can do anything with that body that's dirty, then the fault lies with the manufacturer. --Lenny Bruce (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. -- You received this message because you are subscribed to the Google Groups Visually Impaired Bankers Of India group. To post to this group, send email to vib-in...@googlegroups.com. To unsubscribe from this group, send email to vib-india+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/vib-india?hl=en. Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. Voice your thoughts in the blog to discuss the Rights of persons with disability bill at: http://www.accessindia.org.in/harish/blog.htm To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit
Re: [AI] FW: (VIB) Committee on Customer Service in Banks - Inviting Suggestions from Public
good initiative sir, all blind and partially seeing customer should not lose such opportunity. - Original Message - From: Asudani, Rajesh rajeshasud...@rbi.org.in To: accessindia@accessindia.org.in Sent: Tuesday, June 22, 2010 12:28 PM Subject: [AI] FW: (VIB) Committee on Customer Service in Banks - Inviting Suggestions from Public From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf Of Asudani, Rajesh Sent: Tuesday, June 22, 2010 12:15 PM To: vib-in...@googlegroups.com Subject: (VIB) Committee on Customer Service in Banks - Inviting Suggestions from Public Date : 16 Jun 2010 Committee on Customer Service in Banks - Inviting Suggestions from Public The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, SEBI to interalia : 1. Review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. 2. Evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaints. The committee may also lay down a suitable time frame for disposal of complaints including last escalation point within that time frame. 3. Examine the functioning of Banking Ombudsman Scheme - its structure, legal framework and recommend steps to make it more effective and responsive. 4. Examine the possible methods of leveraging technology for better customer service with proper safeguards including legal aspects in the light of increasing use of Internet and IT for bank products and services and recommend measures to enhance consumer protection. 5. Review the role of the Board of Directors of banks and the role of Regulators in customer service matter. With a view to have inputs from all the stakeholders, the Committee requests the members of the public, bank customers, academicians, social/consumer organizations other NGOs, banks bankers to offer their suggestions/views on this subject of social and economic importance and help in making the Committee's task purposeful and holistic. The suggestions/representations (not individual complaints) may please be sent to: The Chief General Manager Reserve Bank of India Customer Service Department, Central Office, 1st Floor, Amar Building, Sir P.M.Road, Fort, Mumbai - 400 001 on or before July 15, 2010 The envelope containing the suggestions may please be super-scribed Suggestion - Customer Service Committee. We also encourage responses via email (click herehttp://www.rbi.org.in/scripts/BS_PressReleaseDisplay.aspx?prid=22659) Ajit Prasad Manager Press Release : 2009-2010/1712 Regards If you believe that there is a God, a God that made your body, and yet you think that you can do anything with that body that's dirty, then the fault lies with the manufacturer. --Lenny Bruce (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. -- You received this message because you are subscribed to the Google Groups Visually Impaired Bankers Of India group. To post to this group, send email to vib-in...@googlegroups.com. To unsubscribe from this group, send email to vib-india+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/vib-india?hl=en. Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused
