[AI] FW: RBI committee on customer service
From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf Of Asudani, Rajesh Sent: Friday, June 04, 2010 12:04 PM To: vib-in...@googlegroups.com Subject: (VIB) RBI committee on customer service Date : 03 Jun 2010 Reserve Bank constitutes Committee on Customer Service in banks The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners. The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints. The other members of the committee are: 1. Smt. P. Rajyalakshmi Rao, former member, National Consumer Disputes Redressal Commission, New Delhi, 2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors' Association, Mumbai, 3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman and Managing Director, Union Bank of India, Mumbai, 4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and Standards Board of India, Mumbai, 5. Shri M. S. Sundara Rajan, former Chairman and Managing Director, Indian Bank, Chennai, 6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and former Chairman and Managing Director, Vijaya Bank, Chennai and Shri Kaza Sudhakar, Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Mumbai will be the Member Secretary. The terms of reference of the Committee are : 1. To review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. 2. To evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaints. The committee may also lay down a suitable time frame for disposal of complaints including last escalation point within that time frame. 3. To examine the functioning of Banking Ombudsman Scheme - its structure, legal framework and recommend steps to make it more effective and responsive. 4. To examine the possible methods of leveraging technology for better customer service with proper safeguards including legal aspects in the light of increasing use of Internet and IT for bank products and services and recommend measures to enhance consumer protection. 5. To review the role of the Board of Directors of banks and the role of regulators in customer service matter. The Committee is expected to submit its report within a period of four months from its first meeting. It may be recalled that the setting up of the Committee was announced in the Annual Policy Statement for the year 2010-11. G. Raghuraj Deputy General Manager Press Release : 2009-2010/1633 Regards "Perhaps our role on this planet is not to worship God-- but to create Him." --Arthur C. Clarke (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. -- You received this message because you are subscribed to the Google Groups "Visually Impaired Bankers Of India" group. To post to this group, send email to vib-in...@googlegroups.com. To unsubscribe from this group, send email to vib-india+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/vib-india?hl=en. Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accept
Re: [AI] FW: RBI committee on customer service
i suppose, we can write to them with our problems, like ATM, net and phone banking. At 07:39 AM 6/4/2010, you wrote: From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf Of Asudani, Rajesh Sent: Friday, June 04, 2010 12:04 PM To: vib-in...@googlegroups.com Subject: (VIB) RBI committee on customer service Date : 03 Jun 2010 Reserve Bank constitutes Committee on Customer Service in banks The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners. The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints. The other members of the committee are: 1. Smt. P. Rajyalakshmi Rao, former member, National Consumer Disputes Redressal Commission, New Delhi, 2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors' Association, Mumbai, 3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman and Managing Director, Union Bank of India, Mumbai, 4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and Standards Board of India, Mumbai, 5. Shri M. S. Sundara Rajan, former Chairman and Managing Director, Indian Bank, Chennai, 6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and former Chairman and Managing Director, Vijaya Bank, Chennai and Shri Kaza Sudhakar, Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Mumbai will be the Member Secretary. The terms of reference of the Committee are : 1. To review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. 2. To evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaints. The committee may also lay down a suitable time frame for disposal of complaints including last escalation point within that time frame. 3. To examine the functioning of Banking Ombudsman Scheme - its structure, legal framework and recommend steps to make it more effective and responsive. 4. To examine the possible methods of leveraging technology for better customer service with proper safeguards including legal aspects in the light of increasing use of Internet and IT for bank products and services and recommend measures to enhance consumer protection. 5. To review the role of the Board of Directors of banks and the role of regulators in customer service matter. The Committee is expected to submit its report within a period of four months from its first meeting. It may be recalled that the setting up of the Committee was announced in the Annual Policy Statement for the year 2010-11. G. Raghuraj Deputy General Manager Press Release : 2009-2010/1633 Regards "Perhaps our role on this planet is not to worship God-- but to create Him." --Arthur C. Clarke (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. -- You received this message because you are subscribed to the Google Groups "Visually Impaired Bankers Of India" group. To post to this group, send email to vib-in...@googlegroups.com. To unsubscribe from this group, send email to vib-india+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/vib-india?hl=en. Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the m
Re: [AI] FW: RBI committee on customer service
Is this a published news? Subramani -Original Message- From: accessindia-boun...@accessindia.org.in [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Asudani, Rajesh Sent: Friday, June 04, 2010 12:10 PM To: accessindia@accessindia.org.in Subject: [AI] FW: RBI committee on customer service From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf Of Asudani, Rajesh Sent: Friday, June 04, 2010 12:04 PM To: vib-in...@googlegroups.com Subject: (VIB) RBI committee on customer service Date : 03 Jun 2010 Reserve Bank constitutes Committee on Customer Service in banks The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners. The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints. The other members of the committee are: 1. Smt. P. Rajyalakshmi Rao, former member, National Consumer Disputes Redressal Commission, New Delhi, 2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors' Association, Mumbai, 3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman and Managing Director, Union Bank of India, Mumbai, 4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and Standards Board of India, Mumbai, 5. Shri M. S. Sundara Rajan, former Chairman and Managing Director, Indian Bank, Chennai, 6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and former Chairman and Managing Director, Vijaya Bank, Chennai and Shri Kaza Sudhakar, Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Mumbai will be the Member Secretary. The terms of reference of the Committee are : 1. To review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. 2. To evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaints. The committee may also lay down a suitable time frame for disposal of complaints including last escalation point within that time frame. 3. To examine the functioning of Banking Ombudsman Scheme - its structure, legal framework and recommend steps to make it more effective and responsive. 4. To examine the possible methods of leveraging technology for better customer service with proper safeguards including legal aspects in the light of increasing use of Internet and IT for bank products and services and recommend measures to enhance consumer protection. 5. To review the role of the Board of Directors of banks and the role of regulators in customer service matter. The Committee is expected to submit its report within a period of four months from its first meeting. It may be recalled that the setting up of the Committee was announced in the Annual Policy Statement for the year 2010-11. G. Raghuraj Deputy General Manager Press Release : 2009-2010/1633 Regards "Perhaps our role on this planet is not to worship God-- but to create Him." --Arthur C. Clarke (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. -- You received this message because you are subscribed to the Google Groups "Visually Impaired Bankers Of India" group. To post to this group, send email to vib-in...@googlegroups.com. To unsubscribe from this group, send email to vib-india+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/vib-india?hl=en. Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or
Re: [AI] FW: RBI committee on customer service
It is publicly available on RBI website under notifications, Don't know whether it has been published anywhere. Regards "If you believe that there is a God, a God that made your body, and yet you think that you can do anything with that body that's dirty, then the fault lies with the manufacturer." --Lenny Bruce (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 -Original Message- From: accessindia-boun...@accessindia.org.in [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Subramani L Sent: Friday, June 04, 2010 5:12 PM To: accessindia@accessindia.org.in Subject: Re: [AI] FW: RBI committee on customer service Is this a published news? Subramani -Original Message- From: accessindia-boun...@accessindia.org.in [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Asudani, Rajesh Sent: Friday, June 04, 2010 12:10 PM To: accessindia@accessindia.org.in Subject: [AI] FW: RBI committee on customer service From: vib-in...@googlegroups.com [mailto:vib-in...@googlegroups.com] On Behalf Of Asudani, Rajesh Sent: Friday, June 04, 2010 12:04 PM To: vib-in...@googlegroups.com Subject: (VIB) RBI committee on customer service Date : 03 Jun 2010 Reserve Bank constitutes Committee on Customer Service in banks The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners. The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints. The other members of the committee are: 1. Smt. P. Rajyalakshmi Rao, former member, National Consumer Disputes Redressal Commission, New Delhi, 2. Shri Ashok Rawat, Hon. Secretary, All India Bank Depositors' Association, Mumbai, 3. Shri M. V. Nair, Chairman, Indian Banks' Association and Chairman and Managing Director, Union Bank of India, Mumbai, 4. Shri B. M. Mittal, Chief Executive Officer, Banking Codes and Standards Board of India, Mumbai, 5. Shri M. S. Sundara Rajan, former Chairman and Managing Director, Indian Bank, Chennai, 6. Shri S. Gopalakrishnan, former Banking Ombudsman, Chennai and former Chairman and Managing Director, Vijaya Bank, Chennai and Shri Kaza Sudhakar, Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Mumbai will be the Member Secretary. The terms of reference of the Committee are : 1. To review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. 2. To evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaints. The committee may also lay down a suitable time frame for disposal of complaints including last escalation point within that time frame. 3. To examine the functioning of Banking Ombudsman Scheme - its structure, legal framework and recommend steps to make it more effective and responsive. 4. To examine the possible methods of leveraging technology for better customer service with proper safeguards including legal aspects in the light of increasing use of Internet and IT for bank products and services and recommend measures to enhance consumer protection. 5. To review the role of the Board of Directors of banks and the role of regulators in customer service matter. The Committee is expected to submit its report within a period of four months from its first meeting. It may be recalled that the setting up of the Committee was announced in the Annual Policy Statement for the year 2010-11. G. Raghuraj Deputy General Manager Press Release : 2009-2010/1633 Regards "Perhaps our role on this planet is not to worship God-- but to create Him." --Arthur C. Clarke (Rajesh Asudani) Assistant General Manager, Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any d
