[AI] PNB CIRCULAR - Providing banking facilities to Visually Impaired Persons
Customer Care Centre HO: Sansad Marg, New Delhi CCC/CIR.No.03/2015 January 15, 2015 TO ALL OFFICES REG: Providing banking facilities to Visually Impaired Persons In terms of guidelines conveyed vide RBI DBOD Master Circular on Customer Service 2014 under Para 10.3, banks should ensure that all the banking facilities such as cheque book facility including third party cheques, ATM facility, Net Banking facility, locker facility, retail loans, credit cards, etc. are invariably offered to the visually challenged without any discrimination. A copy of the above referred Master Circular was circulated vide our circular letter no.02/2014 dated 22.7.2014 to all FGMOs/Circle Offices for forwarding to all branches under their jurisdiction for its implementation. The Honourable Court of Chief Commissioner for Persons with Disabilities vide its orders dated 2.1.2015 in the Case No.274/1102/2013 has instructed that all staff members of the Bank should be aware of norms/guidelines in an attempt to ensure that the persons with disabilities like visually impaired are not subjected to any unnecessary hassle and harassment and that they are able to avail of the banking facilities without discrimination on an equal basis with others. FGMs/Circle Heads to ensure that all the staff members posted in the branches under their jurisdiction be made aware of norms/guidelines on the subject to ensure that the persons with disabilities like visually impaired are not subjected to any unnecessary hassle and harassment and that they are able to avail of the banking facilities without discrimination on an equal basis with others. All incumbents are advised to guide/educate the staff in their branches appropriately to avoid complaints on this score. (J.K. Gupta) General Manager CCC CIR.No.03/2015 Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
Re: [AI] PNB CIRCULAR - Providing banking facilities to Visually Impaired Persons
Was there any other circular issued previously stating that no undertaking be asked for or something on those lines? If not, then beautifully drafted circular, without taking the onus of saying that our earlier restrictions stand withdrawn. So the possibility of branch manager insisting for an undertaking cannot be ignored. Since he may just not know about the June 2014 order and the current order (a copy of which is not available online). As this circular states nothing more and nothing less than what is their in the master circular. -- Amar Jain. Website: www.amarjain.com Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
Re: [AI] PNB CIRCULAR - Providing banking facilities to Visually Impaired Persons
Sir please attach the copy of circular my mail. On Jan 21, 2015 2:26 PM, "Amar Jain" wrote: > Was there any other circular issued previously stating that no > undertaking be asked for or something on those lines? If not, then > beautifully drafted circular, without taking the onus of saying that > our earlier restrictions stand withdrawn. So the possibility of branch > manager insisting for an undertaking cannot be ignored. Since he may > just not know about the June 2014 order and the current order (a copy > of which is not available online). > As this circular states nothing more and nothing less than what is > their in the master circular. > -- > Amar Jain. > Website: www.amarjain.com > > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
