Re: [AI] Times Of India 4th October 2023

[Srinivasu Chakravarthula]

My experience with Indigo is that if I sent my PNR to their Head of
Customer Service, Pratik Sen, things will go well, when I approach counter
directly, experienced weird things.

Recently, in Bangalore airport, I was asked by counter personnel that I'm
supposed to book for assistance through their website and book ticket using
Bravo ID. surprisingly, there is no such a thing exist at all.

Regards,
Regards,

Srinivasu Chakravarthula, CPWA
Website  | LinkedIn Profile
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Director of Accessibility, Freshworks


On Sat, Oct 7, 2023 at 10:00 PM Payal Ki Jhankar  wrote:

> Thanks, K. I'm not surprised at all. They will not comment, and continue
> to garner support from everywhere to justify the incident. Or, give an
> offhand apology, addressing no one and nothing in particular. And, the
> Director generals office, as well as the grievance  redressal system will
> only support them. I have learnt it the hard way myself.
>
> On Sat, 7 Oct 2023 at 6:22 pm, Kanchan Pamnani 
> wrote:
>
>> *Attention Payyal*
>>
>> *Couple ‘forgotten’ by IndiGo gets stuck at Istanbul airport for 24hrs*
>> --
>>
>> *saurabh.si...@timesgroup.com *
>>
>> *New Delhi : *A wheelchairbound man and his wife were recently stranded
>> for 24 hours at Istanbul Airport after IndiGo allegedly “forgot” to put
>> them on their connecting flight to India.
>> Rajesh Shah (64) and his wife Rashmi (59) were returning to Mumbai from
>> London and had booked tickets from the airline with the London-Istanbul
>> sector operated by Turkish Airlines and the leg to Mumbai by IndiGo. They
>> finally got the next day’s flight to Mumbai.
>> Comments were sought from IndiGo on Monday and awaited till the time of
>> going to press on Tuesday.
>> “My parents had a single PNR ticket for the journey on August 17. My
>> father is wheelchair-bound as he had suffered multiple strokes and has
>> undergone surgeries. My mother also cannot walk long distances so we had
>> booked wheelchairs for both of them for use at airports. They landed in
>> Istan- bul as per schedule,” said Shahs’ daughter Richa, who is based in
>> Bengaluru.
>> After landing, the ground staff assisted them with taking the connecting
>> flight to Mumbai. “They were made to sit at the boarding gate with their
>> boarding passes. When a few hours passed, my mother went to check at the
>> counter regarding the flight status. The staff took the boarding passes
>> from her and asked them to sit till further instructions. This kept
>> happening repeatedly and they were only told: ‘My supervisor is on the way,
>> you have to talk to him’,” Richa said.
>> The Shahs were finally told that the Mumbai flight had departed. “They
>> panicked and reached out to me. I managed to contact IndiGo to assist them.
>> The local staff at the airport only spoke Turkish and my parents could not
>> communicate with them,” Richa added.
>> When she finally managed to speak to someone on the IndiGo helpline from
>> India, the airline issued the couple a boarding card for a Mumbai flight
>> the next day.
>> “My parents are vegetarians and need constant medication and medical
>> support. They were stranded in this condition for 24 hours at Istanbul
>> airport...on chairs in a secluded place with a loaf of bread and coke. They
>> were told that they would be picked up from the same place for the next
>> day’s flight,” Richa said.
>>
>>
>>
>>
>>
>> --
>> Disclaimer:
>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
>> the person sending the mail and AI in no way relates itself to its veracity;
>>
>> 2. AI cannot be held liable for any commission/omission based on the
>> mails sent through this mailing list..
>>
>>
>> Search for old postings at:
>> http://www.mail-archive.com/accessindia@accessindia.org.in/
>> ---
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>> email to accessindia+unsubscr...@accessindia.org.in.
>> To view this discussion on the web visit
>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002b01d9f91d%24cb241e50%24616c5af0%24%40gmail.com
>> 
>> .
>>
> --
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
> the person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
> ---
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> "AccessIndia" group.
> To unsubscribe from this 

Re: [AI] Times Of India 4th October 2023

[Payal Ki Jhankar]

Thanks, K. I'm not surprised at all. They will not comment, and continue to
garner support from everywhere to justify the incident. Or, give an offhand
apology, addressing no one and nothing in particular. And, the Director
generals office, as well as the grievance  redressal system will only
support them. I have learnt it the hard way myself.

On Sat, 7 Oct 2023 at 6:22 pm, Kanchan Pamnani 
wrote:

> *Attention Payyal*
>
> *Couple ‘forgotten’ by IndiGo gets stuck at Istanbul airport for 24hrs*
> --
>
> *saurabh.si...@timesgroup.com *
>
> *New Delhi : *A wheelchairbound man and his wife were recently stranded
> for 24 hours at Istanbul Airport after IndiGo allegedly “forgot” to put
> them on their connecting flight to India.
> Rajesh Shah (64) and his wife Rashmi (59) were returning to Mumbai from
> London and had booked tickets from the airline with the London-Istanbul
> sector operated by Turkish Airlines and the leg to Mumbai by IndiGo. They
> finally got the next day’s flight to Mumbai.
> Comments were sought from IndiGo on Monday and awaited till the time of
> going to press on Tuesday.
> “My parents had a single PNR ticket for the journey on August 17. My
> father is wheelchair-bound as he had suffered multiple strokes and has
> undergone surgeries. My mother also cannot walk long distances so we had
> booked wheelchairs for both of them for use at airports. They landed in
> Istan- bul as per schedule,” said Shahs’ daughter Richa, who is based in
> Bengaluru.
> After landing, the ground staff assisted them with taking the connecting
> flight to Mumbai. “They were made to sit at the boarding gate with their
> boarding passes. When a few hours passed, my mother went to check at the
> counter regarding the flight status. The staff took the boarding passes
> from her and asked them to sit till further instructions. This kept
> happening repeatedly and they were only told: ‘My supervisor is on the way,
> you have to talk to him’,” Richa said.
> The Shahs were finally told that the Mumbai flight had departed. “They
> panicked and reached out to me. I managed to contact IndiGo to assist them.
> The local staff at the airport only spoke Turkish and my parents could not
> communicate with them,” Richa added.
> When she finally managed to speak to someone on the IndiGo helpline from
> India, the airline issued the couple a boarding card for a Mumbai flight
> the next day.
> “My parents are vegetarians and need constant medication and medical
> support. They were stranded in this condition for 24 hours at Istanbul
> airport...on chairs in a secluded place with a loaf of bread and coke. They
> were told that they would be picked up from the same place for the next
> day’s flight,” Richa said.
>
>
>
>
>
> --
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
> the person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
> ---
> You received this message because you are subscribed to the Google Groups
> "AccessIndia" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to accessindia+unsubscr...@accessindia.org.in.
> To view this discussion on the web visit
> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002b01d9f91d%24cb241e50%24616c5af0%24%40gmail.com
> 
> .
>

-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


Search for old postings at:
http://www.mail-archive.com/accessindia@accessindia.org.in/
--- 
You received this message because you are subscribed to the Google Groups 
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To view this discussion on the web visit 
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[AI] Times Of India 4th October 2023

[Kanchan Pamnani]

Attention Payyal

Couple 'forgotten' by IndiGo gets stuck at Istanbul airport for 24hrs

  _  

saurabh.si...@timesgroup.com

New Delhi : A wheelchairbound man and his wife were recently stranded for 24
hours at Istanbul Airport after IndiGo allegedly "forgot" to put them on
their connecting flight to India.
Rajesh Shah (64) and his wife Rashmi (59) were returning to Mumbai from
London and had booked tickets from the airline with the London-Istanbul
sector operated by Turkish Airlines and the leg to Mumbai by IndiGo. They
finally got the next day's flight to Mumbai.
Comments were sought from IndiGo on Monday and awaited till the time of
going to press on Tuesday.
"My parents had a single PNR ticket for the journey on August 17. My father
is wheelchair-bound as he had suffered multiple strokes and has undergone
surgeries. My mother also cannot walk long distances so we had booked
wheelchairs for both of them for use at airports. They landed in Istan- bul
as per schedule," said Shahs' daughter Richa, who is based in Bengaluru.
After landing, the ground staff assisted them with taking the connecting
flight to Mumbai. "They were made to sit at the boarding gate with their
boarding passes. When a few hours passed, my mother went to check at the
counter regarding the flight status. The staff took the boarding passes from
her and asked them to sit till further instructions. This kept happening
repeatedly and they were only told: 'My supervisor is on the way, you have
to talk to him'," Richa said.
The Shahs were finally told that the Mumbai flight had departed. "They
panicked and reached out to me. I managed to contact IndiGo to assist them.
The local staff at the airport only spoke Turkish and my parents could not
communicate with them," Richa added.
When she finally managed to speak to someone on the IndiGo helpline from
India, the airline issued the couple a boarding card for a Mumbai flight the
next day.
"My parents are vegetarians and need constant medication and medical
support. They were stranded in this condition for 24 hours at Istanbul
airport...on chairs in a secluded place with a loaf of bread and coke. They
were told that they would be picked up from the same place for the next
day's flight," Richa said.

 

 

-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


Search for old postings at:
http://www.mail-archive.com/accessindia@accessindia.org.in/
--- 
You received this message because you are subscribed to the Google Groups 
"AccessIndia" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to accessindia+unsubscr...@accessindia.org.in.
To view this discussion on the web visit 
https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002b01d9f91d%24cb241e50%24616c5af0%24%40gmail.com.