Re: [AI] banking problum
Dear Friend There is no such directive from either RBI or any other bank by which a blind customer require to get the witness of a sighted person while withdrawing cash from the counter. Please get the copy of the RBI circular and IBA directive and approach the branch manager. If you don't get favourable response give a written complaint to the RBI regional office of your area. Sometime you need to put forward your stand strongly. Finally you should approach the Chief Commissioner of Persons with Disabilities. One more thing you can do is to ask for informations in detail the procedure for a blind customer to withdraw money through RTI from the regional office of the bank concern. Be bold, put a challenge. You'll definitely succeed. On 25/09/2014, zainul abdin zainulabdi...@gmail.com wrote: hellow dear members i have celery acount in allahabad bank they are not giving money withouth sighted person written he is taking money in my knowlige where can i complaint Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
Re: [AI] banking problum
RBI does not entertain indevisual complain better write their head office or CCPD Thanks HS Negi - Original Message - From: Robert Ch Sangma rcsangm...@gmail.com To: AccessIndia: a list for discussing accessibility and issues concerningthe disabled. accessindia@accessindia.org.in Sent: Thursday, September 25, 2014 1:57 PM Subject: Re: [AI] banking problum Dear Friend There is no such directive from either RBI or any other bank by which a blind customer require to get the witness of a sighted person while withdrawing cash from the counter. Please get the copy of the RBI circular and IBA directive and approach the branch manager. If you don't get favourable response give a written complaint to the RBI regional office of your area. Sometime you need to put forward your stand strongly. Finally you should approach the Chief Commissioner of Persons with Disabilities. One more thing you can do is to ask for informations in detail the procedure for a blind customer to withdraw money through RTI from the regional office of the bank concern. Be bold, put a challenge. You'll definitely succeed. On 25/09/2014, zainul abdin zainulabdi...@gmail.com wrote: hellow dear members i have celery acount in allahabad bank they are not giving money withouth sighted person written he is taking money in my knowlige where can i complaint Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
Re: [AI] banking problum
Hi Zainul, If I remember correctly, you are from U.P. and had approached me through Score India for getting assistance in opening your salary account in the Allahabad Bank. . I had approached branch officials and after refering to the circular, they had opened your account as well. Pasting below the same circular, refer them and even after they do not agree to allow you independent operation of your account, then write a mail to: g...@allahabadbank.in ALB Banking facilities to VIs 10333[1].pdf ALLAHABAD BANK Development Department Head Office: 2, Netaji Subhas Road, Kolkata - 71 Instruction Circular No. 10333 /Dev/2008-09/93 Date : 21.01.2009 To All Branches Offices Banking Facilities to the Visually Impaired Persons In compliance with the directives from the Court of Chief Commissioner of Persons with Disabilities and at the instance of Ministry of Finance, Govt. of India and Reserve Bank of India, the Indian Banks' Association (IBA) has framed procedural guidelines, as detailed hereinafter, for the member banks for providing banking facilities to visually impaired persons. It has been decided by the Bank to implement the procedural guidelines, as aforesaid, for providing banking facilities to visually impaired persons in respect of the banking services offered by the Bank. Procedural Guidelines for Providing Banking Facilities to Visually Impaired Persons 1.0 General Instructions i) Banking facilities for visually impaired persons should be offered by all branches of banks. ii) Banks should not equate visually impaired customers with illiterate customers. iii) All banks must provide the same facilities to a visually impaired customer/ prospective customer as it would do so for any other customer. But at the same time, the customers should be made aware of the risk associated with some of the facilities, which may be higher than that for a normal customer. iv) Additional facilities like reading and filling up forms, slips, cheques should be provided to a visually impaired customer, if required. v) Banks should not deny any services to visually impaired customers including those who use their thumb impression for operating the bank account. vi) A visually impaired customer must not be forced to operate the bank account jointly with any person or in the presence of any person. vii) Visually impaired customers may be allowed to appoint a person/ persons as their Power of Attorney or Mandate Holder to operate their bank account, if they so desire. 1.1 Opening of Bank Accounts i) All banking products offered by a bank should be made available to visually impaired persons. ii) A bank must follow the same procedure for opening the account of a visually impaired person as it does for its other customers. iii) A visually impaired person must be allowed to open the account either singly or jointly with others. iv) A bank must allow the visually impaired customer to open a joint account with anybody that he/ she chooses, including person(s) who is/ are visually impaired. v) The Officer/Manager of the branch should read out the rules of business and other terms and conditions in the presence of a witness, if required by the customer. vi) The Branch Manager must inform a visually impaired customer/ prospective customer of his/ her rights and liabilities before opening the account. 1 vii) The documentation requirements of a visually impaired customer must be the same as applicable to any other customer. viii)The account has to be clearly marked as The account holder is visually impaired. 1.2 Withdrawal of cash / cheque book facility i) Facilities for withdrawal of cash, as provided to all customers regarding cash payments, must be provided to visually impaired customers. ii) In case a visually impaired customer makes cash withdrawals at the bank then the payment must be made in the presence of another bank employee/ officer. No outside witnesses are required unless the visually impaired customer requests that such witness be present. iii) Operations should not be restricted to self withdrawals. iv) Cheque book facility should not be denied to visually impaired person. v) All procedures pertaining to the use of such cheque books by visually impaired customers must be in accordance with that followed in respect of other customers. vi) Cheques issued by visually impaired persons to third parties should be honoured, if otherwise in order. 1.3 Credit Cards/Debit Cards i) Visually impaired customers must be issued Credit Cards/ Debit Cards on request. ii) All rules and regulations regarding credit/ debit card must be available on the web-site of the respective banks in accessible format. These should be read out to visually impaired persons and perceived risk factors explained to them. iii) Banks may consider issuing Credit/ Debit card with Photograph. This Photograph will work as an identification/ verification. 1.4 ATM/Debit Cards i) Visually impaired customers must be permitted to avail of ATM facilities. ii)
Re: [AI] banking problum
hai sir i talk to rigenel maneger he told me this is for your cecurety because any banker can cheat you to given mony On 9/25/14, Himanshu Sahu sahu.himanshu2...@gmail.com wrote: Hi Zainul, If I remember correctly, you are from U.P. and had approached me through Score India for getting assistance in opening your salary account in the Allahabad Bank. . I had approached branch officials and after refering to the circular, they had opened your account as well. Pasting below the same circular, refer them and even after they do not agree to allow you independent operation of your account, then write a mail to: g...@allahabadbank.in ALB Banking facilities to VIs 10333[1].pdf ALLAHABAD BANK Development Department Head Office: 2, Netaji Subhas Road, Kolkata - 71 Instruction Circular No. 10333 /Dev/2008-09/93 Date : 21.01.2009 To All Branches Offices Banking Facilities to the Visually Impaired Persons In compliance with the directives from the Court of Chief Commissioner of Persons with Disabilities and at the instance of Ministry of Finance, Govt. of India and Reserve Bank of India, the Indian Banks' Association (IBA) has framed procedural guidelines, as detailed hereinafter, for the member banks for providing banking facilities to visually impaired persons. It has been decided by the Bank to implement the procedural guidelines, as aforesaid, for providing banking facilities to visually impaired persons in respect of the banking services offered by the Bank. Procedural Guidelines for Providing Banking Facilities to Visually Impaired Persons 1.0 General Instructions i) Banking facilities for visually impaired persons should be offered by all branches of banks. ii) Banks should not equate visually impaired customers with illiterate customers. iii) All banks must provide the same facilities to a visually impaired customer/ prospective customer as it would do so for any other customer. But at the same time, the customers should be made aware of the risk associated with some of the facilities, which may be higher than that for a normal customer. iv) Additional facilities like reading and filling up forms, slips, cheques should be provided to a visually impaired customer, if required. v) Banks should not deny any services to visually impaired customers including those who use their thumb impression for operating the bank account. vi) A visually impaired customer must not be forced to operate the bank account jointly with any person or in the presence of any person. vii) Visually impaired customers may be allowed to appoint a person/ persons as their Power of Attorney or Mandate Holder to operate their bank account, if they so desire. 1.1 Opening of Bank Accounts i) All banking products offered by a bank should be made available to visually impaired persons. ii) A bank must follow the same procedure for opening the account of a visually impaired person as it does for its other customers. iii) A visually impaired person must be allowed to open the account either singly or jointly with others. iv) A bank must allow the visually impaired customer to open a joint account with anybody that he/ she chooses, including person(s) who is/ are visually impaired. v) The Officer/Manager of the branch should read out the rules of business and other terms and conditions in the presence of a witness, if required by the customer. vi) The Branch Manager must inform a visually impaired customer/ prospective customer of his/ her rights and liabilities before opening the account. 1 vii) The documentation requirements of a visually impaired customer must be the same as applicable to any other customer. viii)The account has to be clearly marked as The account holder is visually impaired. 1.2 Withdrawal of cash / cheque book facility i) Facilities for withdrawal of cash, as provided to all customers regarding cash payments, must be provided to visually impaired customers. ii) In case a visually impaired customer makes cash withdrawals at the bank then the payment must be made in the presence of another bank employee/ officer. No outside witnesses are required unless the visually impaired customer requests that such witness be present. iii) Operations should not be restricted to self withdrawals. iv) Cheque book facility should not be denied to visually impaired person. v) All procedures pertaining to the use of such cheque books by visually impaired customers must be in accordance with that followed in respect of other customers. vi) Cheques issued by visually impaired persons to third parties should be honoured, if otherwise in order. 1.3 Credit Cards/Debit Cards i) Visually impaired customers must be issued Credit Cards/ Debit Cards on request. ii) All rules and regulations regarding credit/ debit card must be available on the web-site of the respective banks in accessible format. These should be read out to visually
[AI] banking problum
hellow dear members i have celery acount in allahabad bank they are not giving money withouth sighted person written he is taking money in my knowlige where can i complaint Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
