I use the HDFC iOS app. Find it quite usable. Could you please share specific
functions that are inaccessible.
Thanks,
George
-Original Message-
From: accessindia@accessindia.org.in On Behalf
Of Harshit Lohia
Sent: 17 July 2023 14:36
To: accessindia@accessindia.org.in
Subject: Re: [AI] HDFC mobile banking app became accessible again
Hi Rahul,
Please take up for the HDFC Bank iOS mobile app also. Some features are
workable but many buttons are unlabelled and difficult to use.
On 7/16/23, Rahul Bhatia wrote:
> Hi all, HDFC bank customer were facing challenges because this mobile
> banking app became completely inaccessible since last update on
> android platform, I like to share that after addressing this issue
> with proper channel to HDFC by me and my Friend Mr. Santosh Kakde
> technical team of HDFC has taken positive action and made it
> accessible as earlier. now we can use HDFC mobile banking app with
> talkback again.
> pasting here response received from HDFC technical team Dear Mr.
> Santosh Kakde,
>
> Thank you for your patience and co-operation.
>
> At the outset we sincerely regret the inconvenience caused to you.
>
> We understand that our Branch official Mr. Aditi Jadhav and Mr.
> Danish S has contacted you and addressed your query regarding mobile
> banking app for Visually Impaired Users.
>
>
>
> Thank you for taking the time to write to us. We appreciate your
> feedback and we consider it invaluable to our growth.
>
> Our MobileBanking application depicts important monuments from across
> India based on the account holder's geographic location. These images
> do change from time to time based on location as suggested in your
> mail. They celebrate different types of historical monuments including
> those from all religions.
>
> However, we have taken a note of your feedback, appreciate your
> sentiment and will evaluate it carefully to see of anything can be
> changed to serve you better.
>
> The Reference Number for your e-mail interaction is 212936051 .
>
>
>
> Assuring you of our best services.
>
> In line with our focus and commitment to Customer Service, we trust
> the issue has been resolved to your satisfaction. If you are not
> satisfied with the resolution, you may write to us through our website
> -https://leads.hdfcbank.com/applications/webforms/apply/HDFC_Bank_Esca
> latio
>
> --
> Thanks & Regards
> Rahul Bhatia
>
> --
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--
Thanks & Regards
Harshit Lohia
--
Disclaimer:
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Disclaimer:
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through this mailing list..
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