TDP Exchange indiviual mailbox restore failure
Hi all, during the installation of the TDP for Exchange product for a new environment we ran into the problem that the restore of an individual mailbox to a .pst file didn't work, the trace showed the error 'MAPI_E_NETWORK_ERROR'. TSM support suggested that it is the problem noted in http://www-01.ibm.com/support/docview.wss?uid=swg21445283 . However, the 'workaround' described in this technote can't be applied in our environment (the Mailbox Server and CAS roles are on different servers for a reason, and between these servers is a firewall preventing Outlook clients from talking directly to the mailbox server). Has anyone seen the same problem, and if yes, how did you deal with it? OS: Windows 2008 Server R2, 64bit B/A-Client: 6.2.1.3 TDP Exchange: 6.1.2.1 TSM Server: 5.5.4.0 on AIX Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
SV: TDP Exchange indiviual mailbox restore failure
Hi, Have you installed the MS Exchange MAPI Client? http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e&displaylang=en Best Regards Christian Svensson Cell: +46-70-325 1577 E-mail: christian.svens...@cristie.se Skype: cristie.christian.svensson Supported Platform for CPU2TSM:: http://www.cristie.se/cpu2tsm-supported-platforms Från: Bjoern Rackoll [bac...@rrz.uni-hamburg.de] Skickat: den 27 oktober 2010 15:41 Till: ADSM-L@VM.MARIST.EDU Ämne: TDP Exchange indiviual mailbox restore failure Hi all, during the installation of the TDP for Exchange product for a new environment we ran into the problem that the restore of an individual mailbox to a .pst file didn't work, the trace showed the error 'MAPI_E_NETWORK_ERROR'. TSM support suggested that it is the problem noted in http://www-01.ibm.com/support/docview.wss?uid=swg21445283 . However, the 'workaround' described in this technote can't be applied in our environment (the Mailbox Server and CAS roles are on different servers for a reason, and between these servers is a firewall preventing Outlook clients from talking directly to the mailbox server). Has anyone seen the same problem, and if yes, how did you deal with it? OS: Windows 2008 Server R2, 64bit B/A-Client: 6.2.1.3 TDP Exchange: 6.1.2.1 TSM Server: 5.5.4.0 on AIX Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
Re: TDP Exchange indiviual mailbox restore failure
Bjoern, For Exchange 2010, both the Client Access (CAS) role and the Mailbox role must be installed on the machine where the Data Protection for Exchange mailbox restore is being performed. see: http://www-01.ibm.com/support/docview.wss?uid=swg21446043 What we ended up doing was defining a "management" server for exchange that had both of these roles. Cory L Heikel Tivoli Systems Administrator Penn State Hershey Medical Center (717)531-7972 The opposite of stress is Options... -Original Message- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Bjoern Rackoll Sent: Wednesday, October 27, 2010 9:41 AM To: ADSM-L@vm.marist.edu Subject: TDP Exchange indiviual mailbox restore failure Hi all, during the installation of the TDP for Exchange product for a new environment we ran into the problem that the restore of an individual mailbox to a .pst file didn't work, the trace showed the error 'MAPI_E_NETWORK_ERROR'. TSM support suggested that it is the problem noted in http://www-01.ibm.com/support/docview.wss?uid=swg21445283 . However, the 'workaround' described in this technote can't be applied in our environment (the Mailbox Server and CAS roles are on different servers for a reason, and between these servers is a firewall preventing Outlook clients from talking directly to the mailbox server). Has anyone seen the same problem, and if yes, how did you deal with it? OS: Windows 2008 Server R2, 64bit B/A-Client: 6.2.1.3 TDP Exchange: 6.1.2.1 TSM Server: 5.5.4.0 on AIX Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
Re: TDP Exchange indiviual mailbox restore failure
Hello, We met the same problem. The only workaround we found is that both "Exchange Domain Servers" "Exchange Organization Administrators" "Exchange Public Folder Administrators" and " Exchange Service" have full access on the mailbox. I hope that that will help you Regards, Cordialement, Grégory Molin Tel : 0141628162 gregory.mo...@afnor.org -Message d'origine- De : ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] De la part de Bjoern Rackoll Envoyé : mercredi 27 octobre 2010 15:41 À : ADSM-L@VM.MARIST.EDU Objet : [ADSM-L] TDP Exchange indiviual mailbox restore failure Hi all, during the installation of the TDP for Exchange product for a new environment we ran into the problem that the restore of an individual mailbox to a .pst file didn't work, the trace showed the error 'MAPI_E_NETWORK_ERROR'. TSM support suggested that it is the problem noted in http://www-01.ibm.com/support/docview.wss?uid=swg21445283 . However, the 'workaround' described in this technote can't be applied in our environment (the Mailbox Server and CAS roles are on different servers for a reason, and between these servers is a firewall preventing Outlook clients from talking directly to the mailbox server). Has anyone seen the same problem, and if yes, how did you deal with it? OS: Windows 2008 Server R2, 64bit B/A-Client: 6.2.1.3 TDP Exchange: 6.1.2.1 TSM Server: 5.5.4.0 on AIX Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de "ATTENTION. Ce message et les pièces jointes sont confidentiels et établis à l'attention exclusive de leur destinataire (aux adresses spécifiques auxquelles il a été adressé). Si vous n'êtes pas le destinataire de ce message, vous devez immédiatement en avertir l'expéditeur et supprimer ce message et les pièces jointes de votre système. This message and any attachments are confidential and intended to be received only by the addressee. If you are not the intended recipient, please notify immediately the sender by reply and delete the message and any attachments from your system. "
Re: TDP Exchange indiviual mailbox restore failure
You need to have the CAS role on the DB servers for the mailbox restore API to function. See this link http://www-01.ibm.com/support/docview.wss?uid=swg21445283 -Original Message- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Bjoern Rackoll Sent: Wednesday, October 27, 2010 11:56 AM To: ADSM-L@VM.MARIST.EDU Subject: Re: [ADSM-L] TDP Exchange indiviual mailbox restore failure Hello Gregory, > We met the same problem. > The only workaround we found is that both "Exchange Domain Servers" "Exchange > Organization Administrators" "Exchange Public Folder Administrators" and " > Exchange Service" have full access on the mailbox. where exactly on the mailbox server did you set these permissions? Did I understand you right that this works without having to install the CAS role on the mailbox server? Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
Re: TDP Exchange indiviual mailbox restore failure
Hello, The mailbox you want to restore Cordialement, Grégory Molin Tel : 0141628162 gregory.mo...@afnor.org -Message d'origine- De : ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] De la part de Bjoern Rackoll Envoyé : mercredi 27 octobre 2010 17:56 À : ADSM-L@VM.MARIST.EDU Objet : Re: [ADSM-L] TDP Exchange indiviual mailbox restore failure Hello Gregory, > We met the same problem. > The only workaround we found is that both "Exchange Domain Servers" "Exchange > Organization Administrators" "Exchange Public Folder Administrators" and " > Exchange Service" have full access on the mailbox. where exactly on the mailbox server did you set these permissions? Did I understand you right that this works without having to install the CAS role on the mailbox server? Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de "ATTENTION. Ce message et les pièces jointes sont confidentiels et établis à l'attention exclusive de leur destinataire (aux adresses spécifiques auxquelles il a été adressé). Si vous n'êtes pas le destinataire de ce message, vous devez immédiatement en avertir l'expéditeur et supprimer ce message et les pièces jointes de votre système. This message and any attachments are confidential and intended to be received only by the addressee. If you are not the intended recipient, please notify immediately the sender by reply and delete the message and any attachments from your system. "
Re: TDP Exchange indiviual mailbox restore failure
Hi Del, As Cory stated and is documented: "For Exchange 2010, both the Client Access (CAS) role and the Mailbox role must be installed on the machine where the Data Protection for Exchange mailbox restore is being performed." yes, I've read that document. Since we cannot go that road, I'm looking for alternatives. Is there any other (probably even third-party) tool that can be used to extract one user's mailbox from a complete Exchange database restore? This is a current limitation that will require a fix from Microsoft and possibly some updates to Data Protection for Exchange to resolve completely. IBM is working with Microsoft to resolve this limitation. Is there any timeframe for that? Any technote by Microsoft? Until a "fix" is available, the only workaround is to perform the IMR restore on a machine that has the CAS role installed. The machine that has the CAS role installed has no mailbox role, and no access to storage. That will stay that way. I'm sorry to say that IMR with CAS and mailbox roles separated are an absolute requirement in our setup, so if there's no solution in a not-too-long timeframe (and be it with some third-party tool), we have to look for a completely different backup solution for Exchange. Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
Re: TDP Exchange indiviual mailbox restore failure
Bjoern, I have seen many customers set up a special Exchange server just for doing these IMR restores. It helps offload the processing so that their production servers are not consumed by the IMR restores. It also provides relief for the problem described below until a final solution is available. IBM is actively addressing the limitation and working closely with Microsoft to get it resolved. Since this does require a fix from Microsoft, I cannot tell you exactly when a fix will be available, but there is something in the works. We hope to see something fairly soon, but I cannot guarantee it since it involves a hotfix from Microsoft. Until then, you can look at the "Restore-Mailbox" Powershell cmdlet or tools like FastBack for Exchange to help bridge you. There are other 3rd-party tools that can extract mailbox data directly from the .EDB file if you search them on the web. Thanks, Del "ADSM: Dist Stor Manager" wrote on 10/28/2010 07:48:48 AM: >> From: Bjoern Rackoll >> To: ADSM-L@vm.marist.edu >> Date: 10/28/2010 07:49 AM >> Subject: Re: TDP Exchange indiviual mailbox restore failure >> Sent by: "ADSM: Dist Stor Manager" >> >> Hi Del, >> >> > As Cory stated and is documented: >> > >> > "For Exchange 2010, both the Client Access (CAS) role and the Mailbox >> > role must be installed on the machine where the >> > Data Protection for Exchange mailbox restore is being performed." >> >> yes, I've read that document. Since we cannot go that road, I'm looking >> for alternatives. Is there any other (probably even third-party) tool >> that can be used to extract one user's mailbox from a complete Exchange >> database restore? >> >> > This is a current limitation that will require a fix from Microsoft >> > and possibly some updates to Data Protection for Exchange >> > to resolve completely. >> > >> > IBM is working with Microsoft to resolve this limitation. >> >> Is there any timeframe for that? Any technote by Microsoft? >> >> > Until a "fix" is available, the only workaround is to perform >> > the IMR restore on a machine that has the CAS role installed. >> >> The machine that has the CAS role installed has no mailbox role, and no >> access to storage. That will stay that way. >> >> I'm sorry to say that IMR with CAS and mailbox roles separated are an >> absolute requirement in our setup, so if there's no solution in a >> not-too-long timeframe (and be it with some third-party tool), we have >> to look for a completely different backup solution for Exchange. >> >> Regards, >> >> -- >> Bjoern Rackoll >> University of Hamburg >> Regionales Rechenzentrum >> Zentrale Dienste >> Schlueterstr. 70 >> D-20146 Hamburg >> Tel.: +49 (0)40 42838 - 63 11 >> Fax: +49 (0)40 42838 - 62 70 >> Mobil: +49 (0)172 427 0301 >> E-Mail: bac...@rrz.uni-hamburg.de
Re: TDP Exchange indiviual mailbox restore failure
We use a product from Quest Software, for our Exchange 2003. http://www.quest.com/recovery-manager-for-exchange/ they say it supports Exchange 2007 and 2010 as well. Our only experience has been with the 2003 version. And that experience has been great. We use to recover emails that users have "accidently" deleted. -Original Message- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Bjoern Rackoll Sent: Thursday, October 28, 2010 7:49 AM To: ADSM-L@VM.MARIST.EDU Subject: Re: [ADSM-L] TDP Exchange indiviual mailbox restore failure Hi Del, > As Cory stated and is documented: > > "For Exchange 2010, both the Client Access (CAS) role and the Mailbox > role must be installed on the machine where the > Data Protection for Exchange mailbox restore is being performed." yes, I've read that document. Since we cannot go that road, I'm looking for alternatives. Is there any other (probably even third-party) tool that can be used to extract one user's mailbox from a complete Exchange database restore? > This is a current limitation that will require a fix from Microsoft > and possibly some updates to Data Protection for Exchange > to resolve completely. > > IBM is working with Microsoft to resolve this limitation. Is there any timeframe for that? Any technote by Microsoft? > Until a "fix" is available, the only workaround is to perform > the IMR restore on a machine that has the CAS role installed. The machine that has the CAS role installed has no mailbox role, and no access to storage. That will stay that way. I'm sorry to say that IMR with CAS and mailbox roles separated are an absolute requirement in our setup, so if there's no solution in a not-too-long timeframe (and be it with some third-party tool), we have to look for a completely different backup solution for Exchange. Regards, -- Bjoern Rackoll University of Hamburg Regionales Rechenzentrum Zentrale Dienste Schlueterstr. 70 D-20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
Re: TDP Exchange indiviual mailbox restore failure
Greetings ADSM-L List Subscribers: I am 'replying' to an existing ADSM-L list 'subject' (hoping this works). Here is the current configuration on both of our Exchange 2010 Mailbox Servers: OS: Windows 2008 Server R2, 64bit B/A-Client: 6.2.1.0 TDP Exchange: 6.1.2.0 TSM Server: 5.5.5.0 on Windows 2003 R2, 64bit About 7 months have gone by since the topic 'TDP Exchange Individual Mailbox Restore Failure' has been commented on. I have a few questions that I have been tasked to find the answer to: Question 1: Did I miss the promised bug fix Microsoft was going to provide to resolve individual mailbox restores? For example, is there another post that addresses the 'fix' besides this one? Question 2: It has been commented on that the CAS role needs to be installed on the mailbox server. Does the mailbox server need to contain actual mailboxes for the restore to work? Or, could a mailbox server with the mailbox server role (but not actually hosting any mailboxes) have the CAS role installed on it and be able to have a mailbox restored to it? (Kind of a workaround solution - just not sure the mailbox server needs actual mailboxes in order for the restore to work). What we want to achieve is getting a temporary mailstore that is not in Production to retrieve the actual e-mail messages Question 3: How successful has anyone been with restoring the mailbox 'elsewhere' and using a tool (third party or other) to get to the messages for restore purposes? Question 4: How do I change my contact (e-mail address) on the listserv (as I am no longer schma...@lgca.org but rather danny.schma...@lgca.org)? Thanks for any nudge in the right direction. Danny Schmanny
Re: TDP Exchange indiviual mailbox restore failure
Danny, There is a Microsoft fix, but you will also need a Data Protection for Exchange fix. It is documented in this technote: https://www-304.ibm.com/support/docview.wss?uid=swg21496387 Thanks, Del "ADSM: Dist Stor Manager" wrote on 05/24/2011 04:08:44 PM: >> From: Danny Schmanny >> To: ADSM-L@vm.marist.edu >> Date: 05/25/2011 08:19 AM >> Subject: Re: TDP Exchange indiviual mailbox restore failure >> Sent by: "ADSM: Dist Stor Manager" >> >> Greetings ADSM-L List Subscribers: >> >> I am 'replying' to an existing ADSM-L list 'subject' (hoping this works). >> >> Here is the current configuration on both of our Exchange 2010 >> Mailbox Servers: >> >> OS: Windows 2008 Server R2, 64bit >> B/A-Client: 6.2.1.0 >> TDP Exchange: 6.1.2.0 >> TSM Server: 5.5.5.0 on Windows 2003 R2, 64bit >> >> About 7 months have gone by since the topic 'TDP Exchange >> Individual Mailbox Restore Failure' has been commented on. I have >> a few questions that I have been tasked to find the answer to: >> >> Question 1: Did I miss the promised bug fix Microsoft was going to >> provide to resolve individual mailbox restores? For example, is >> there another post that addresses the 'fix' besides this one? >> >> Question 2: It has been commented on that the CAS role needs to be >> installed on the mailbox server. Does the mailbox server need to >> contain actual mailboxes for the restore to work? Or, could a >> mailbox server with the mailbox server role (but not actually >> hosting any mailboxes) have the CAS role installed on it and be >> able to have a mailbox restored to it? (Kind of a workaround >> solution - just not sure the mailbox server needs actual mailboxes >> in order for the restore to work). What we want to achieve is >> getting a temporary mailstore that is not in Production to retrieve >> the actual e-mail messages >> >> Question 3: How successful has anyone been with restoring the >> mailbox 'elsewhere' and using a tool (third party or other) to get >> to the messages for restore purposes? >> >> Question 4: How do I change my contact (e-mail address) on the >> listserv (as I am no longer schma...@lgca.org but rather >> danny.schma...@lgca.org)? >> >> Thanks for any nudge in the right direction. >> >> Danny Schmanny
Re: TDP Exchange indiviual mailbox restore failure
Hi Del: Perfect! Thanks for the link to the technote. Question: When you mentioned we will also need a Data Protection for Exchange fix, did you mean: "Ensure Data Protection for Microsoft Exchange Server is updated to version 6.1.3.1 or above" (as mentioned in the technote)? Or, is there truly a 'fix' for DP for Exchange that we also need? If so, would you also happen to know the link to that DP for Exchange fix? Thanks, Danny Schmanny ___ From: "Del Hoobler" To: "ADSM-L@VM.MARIST.EDU" Subject: Re: [ADSM-L] TDP Exchange indiviual mailbox restore failure Danny, There is a Microsoft fix, but you will also need a Data Protection for Exchange fix. It is documented in this technote: https://www-304.ibm.com/support/docview.wss?uid=swg21496387 Thanks, Del "ADSM: Dist Stor Manager" wrote on 05/24/2011 04:08:44 PM: >> From: Danny Schmanny >> To: ADSM-L@vm.marist.edu >> Date: 05/25/2011 08:19 AM >> Subject: Re: TDP Exchange indiviual mailbox restore failure >> Sent by: "ADSM: Dist Stor Manager" >> >> Greetings ADSM-L List Subscribers: >> >> I am 'replying' to an existing ADSM-L list 'subject' (hoping this works). >> >> Here is the current configuration on both of our Exchange 2010 >> Mailbox Servers: >> >> OS: Windows 2008 Server R2, 64bit >> B/A-Client: 6.2.1.0 >> TDP Exchange: 6.1.2.0 >> TSM Server: 5.5.5.0 on Windows 2003 R2, 64bit >> >> About 7 months have gone by since the topic 'TDP Exchange >> Individual Mailbox Restore Failure' has been commented on. I have >> a few questions that I have been tasked to find the answer to: >> >> Question 1: Did I miss the promised bug fix Microsoft was going to >> provide to resolve individual mailbox restores? For example, is >> there another post that addresses the 'fix' besides this one? >> >> Question 2: It has been commented on that the CAS role needs to be >> installed on the mailbox server. Does the mailbox server need to >> contain actual mailboxes for the restore to work? Or, could a >> mailbox server with the mailbox server role (but not actually >> hosting any mailboxes) have the CAS role installed on it and be >> able to have a mailbox restored to it? (Kind of a workaround >> solution - just not sure the mailbox server needs actual mailboxes >> in order for the restore to work). What we want to achieve is >> getting a temporary mailstore that is not in Production to retrieve >> the actual e-mail messages >> >> Question 3: How successful has anyone been with restoring the >> mailbox 'elsewhere' and using a tool (third party or other) to get >> to the messages for restore purposes? >> >> Question 4: How do I change my contact (e-mail address) on the >> listserv (as I am no longer schma...@lgca.org but rather >> danny.schma...@lgca.org)? >> >> Thanks for any nudge in the right direction. >> >> Danny Schmanny Thanks. Danny Schmanny
Re: TDP Exchange indiviual mailbox restore failure
Danny, Yes. I am referring to a fix included in version 6.1.3.1. Here... I will teach you to fish... :-) Go to Google and type this: data protection for exchange 6.1.3.1 download It will point you to the download document. Thanks, Del Danny Schmanny wrote on 05/25/2011 12:40:46 PM: >> From: Danny Schmanny >> To: "ADSM-L@VM.MARIST.EDU" , Del Hoobler/ >> Endicott/IBM@IBMUS >> Date: 05/25/2011 12:41 PM >> Subject: Re: [ADSM-L] TDP Exchange indiviual mailbox restore failure >> >> Hi Del: >> >> Perfect! Thanks for the link to the technote. >> >> Question: When you mentioned we will also need a Data Protection >> for Exchange fix, did you mean: "Ensure Data Protection for >> Microsoft Exchange Server is updated to version 6.1.3.1 or above" >> (as mentioned in the technote)? Or, is there truly a 'fix' for DP >> for Exchange that we also need? If so, would you also happen to >> know the link to that DP for Exchange fix? >> >> Thanks, >> >> Danny Schmanny
Re: SV: TDP Exchange indiviual mailbox restore failure
Hi Christian, Have you installed the MS Exchange MAPI Client? http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e&displaylang=en yes, the MAPI Client is installed on the MS Exchange mailbox server. Regards, -- Björn Rackoll Universität Hamburg Regionales Rechenzentrum Zentrale Dienste Schlüterstr. 70 20146 Hamburg Tel.: +49 (0)40 42838 - 63 11 Fax: +49 (0)40 42838 - 62 70 Mobil: +49 (0)172 427 0301 E-Mail: bac...@rrz.uni-hamburg.de
