Webclient signon error 53

2008-01-23 Thread Matthew Warren 
Hi *SM'ers,


A customer has recently  upgraded client versions on AIX machines running
AIX 4.3 and 5.3.


TSM server is v5.3.2 on z/OS 1.7

After upgrading the AIX 5.3 servers to the TSM 5.4.1 or 5.5 client, trying
to logon to the client using the web interface gives;

ANS2622S  Invalid ID or Password

The same ID and password work fine for CLI operations.

Actlog shows;

ANR0480W Session 1032 for node
nodename (AIX) terminated - connection with client severed.

tsmwebcl.log gives

21/01/08   13:46:33 (dsmcad) ANS3006I Processing request for the TSM Web
Client (185.2.123.180).
21/01/08   13:46:42 (dsmagent) ANS3002I Session started for user  (TCP/IP
10.11.5.10).

the dsmerror.log shows

21/01/08   13:46:42 scSignOnAsAdmin: Error 53 receiving SignOnAsAdminResp
verb from server


All the AIX 4.3, TSM 5.1.5 clients have continued to work fine.

Error 53 I believe is this;

/* Definitions for server signon reject codes  */
/* These error codes are in the range (51 to 99) inclusive.*/
..
..
#define DSM_RC_REJECT_ID_UNKNOWN 53
..
..


In the first instance I've searched google and IBM, IBM gives PK03989,
which is ZFS related. TsmWiki nor Quickfacts has any info,  has anyone here
seen anything similar?

Thanks,

Matt.


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Re: Webclient signon error 53

2008-01-23 Thread Richard Sims 

Hi, Matthew -

I haven't run into that before, but my guess would be that the TSM
client is having trouble identifying the peer, probably because the
10.x.x.x private net address is not DNS reverse-lookupable into a
host/node name.  TSM 5.2 changed IP address handling a bit, in
concert with the DNSLOOKUP option, new at that level.

   Richard Sims   at Boston University

Re: Webclient signon error 53

2008-01-23 Thread Matthew Warren 
thanks,

I'll follow that up, post how it goes.

Matt.



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Hi, Matthew -

I haven't run into that before, but my guess would be that the TSM
client is having trouble identifying the peer, probably because the
10.x.x.x private net address is not DNS reverse-lookupable into a
host/node name.  TSM 5.2 changed IP address handling a bit, in
concert with the DNSLOOKUP option, new at that level.

Richard Sims   at Boston University



This message and any attachments (the message) is
intended solely for the addressees and is confidential.
If you receive this message in error, please delete it and
immediately notify the sender. Any use not in accord with
its purpose, any dissemination or disclosure, either whole
or partial, is prohibited except formal approval. The internet
can not guarantee the integrity of this message.
BNP PARIBAS (and its subsidiaries) shall (will) not
therefore be liable for the message if modified.
Do not print this message unless it is necessary,
consider the environment.

-

Ce message et toutes les pieces jointes (ci-apres le
message) sont etablis a l'intention exclusive de ses
destinataires et sont confidentiels. Si vous recevez ce
message par erreur, merci de le detruire et d'en avertir
immediatement l'expediteur. Toute utilisation de ce
message non conforme a sa destination, toute diffusion
ou toute publication, totale ou partielle, est interdite, sauf
autorisation expresse. L'internet ne permettant pas
d'assurer l'integrite de ce message, BNP PARIBAS (et ses
filiales) decline(nt) toute responsabilite au titre de ce
message, dans l'hypothese ou il aurait ete modifie.
N'imprimez ce message que si necessaire,
pensez a l'environnement.