Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Tijmen Scheifes
Same issue here, since 14 hours ago now. At least good to see we're
not the only one. Let's hope Google fixes this quickly.

On 13 sep, 07:24, Edmar Ferreira edmaroliveiraferre...@gmail.com
wrote:
 Same problem

 On Sep 12, 9:17 pm, pmfiorini pmfiorini...@gmail.com wrote:



  OMG - me too - what is going on here...Oyvey...

  On Sep 12, 7:32 pm, James Mac james8macfarl...@gmail.com wrote:

   I have had the same issue! I need this resolved immediately otherwise I 
   will
   have a lot of unhappy customers. WHAT HAS HAPPENED? Why has my token been
   rejected?!?!?

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Re: Transfer time

2011-09-13 Thread Artur Meinzer
Thanks for this answer. That was the answer I was looking for. Until now I 
was using the customer Id as scoping entity. If I use the campaign Id it 
would be much faster I guess. Even if I split them only into parts with one 
operation stream per part?

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Re: Exclusions to editorial requirement?

2011-09-13 Thread Anash P. Oommen
Hi Daniel,

It is a good practice to build error handling into your code; AdWords API 
allows you to submit an exemption request if an ad has an exemptable policy 
violation. See 
http://code.google.com/p/google-api-adwords-php/source/browse/trunk/examples/v201101/HandlePolicyViolationError.php
 for 
details on how to handle policy violations.

As for wavering policy checks on an entire account, I don't think that's 
possible, but since this is an AdWords related question, you might want to 
ask on the AdWords forum (http://www.google.com/support/forum/p/AdWords) or 
your Google Account manager if you have one.

Cheers,
Anash P. Oommen,
AdWords API Advisor.
 

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Re: Ads pre-review

2011-09-13 Thread Anash P. Oommen
Hi,

You could use the validateOnly header to check if an ad violates policies. 
See 
http://adwordsapi.blogspot.com/2009/12/discover-v2009-validateonly-header.html
 and 
http://code.google.com/p/google-api-adwords-php/source/browse/trunk/examples/v201101/HandlePolicyViolationError.php
 for 
details on how this can be done.

Let me know if you need more help.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

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QuotaCheckError.INCOMPLETE_SIGNUP_USER_INFO_PENDING

2011-09-13 Thread do...@xloo.com
I started receiving the following error when making any API request at
exactly today.
INCOMPLETE_SIGNUP_USER_INFO_REJECTED

Soon after that I logged into my account to find that my developer
token
status had changed from Approved to Rejected with an option to re-
apply.

Now my account is Pending approval after re-submitting the developer
token
application.

Now it's QuotaCheckError.INCOMPLETE_SIGNUP_USER_INFO_PENDING

My account do...@xloo.com has be active for several months and my
billing account is
current and up to date so any insight or help from someone from the
AdWords
API team would be greatly appreciated.
Pls, help!

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Re: Ads pre-review

2011-09-13 Thread sheinmus
Hello,

Thank you for the answer.
But I mean another thing. I can do this validation on my server.
I want to avoid blocking my account. For example I add an ad with a
bad information: porn or other. Ad expects for review then.
Can I filter these ads before they were added to adwords?

On Sep 13, 12:35 pm, Anash P. Oommen anash.p.oommen
+fo...@google.com wrote:
 Hi,

 You could use the validateOnly header to check if an ad violates policies.
 Seehttp://adwordsapi.blogspot.com/2009/12/discover-v2009-validateonly-he...
  andhttp://code.google.com/p/google-api-adwords-php/source/browse/trunk/e...for
 details on how this can be done.

 Let me know if you need more help.

 Cheers,
 Anash P. Oommen,
 AdWords API Advisor.

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Developer token pending for more than 3 weeks

2011-09-13 Thread missyourl
For some reason the new API developer key that I requested is not
getting approved or denied for more than 3 weeks now.
There is no way to contact the Support about this topic and no answer
in the FAQs what should be done if this taked so long. Based on the
help texts it should take 1-2 weeks.

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Vizergy
Lets add one more company having the same problem.  We have been using token 
for years and now have to resubmit.

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Re: v13 to v201101 Report Migration issue

2011-09-13 Thread Zweitze
This is how I understand the issue:

You must set a destination URL for an ad, and you may set a
destination URL for a keyword. When a destination URL for a keyword is
set, that URL will be the destination URL for all ads. When a
destination URL is not set for a keyword, the destination URL of the
respective ad will be used.
On top of that, you can change the destination URL for a keyword. You
cannot change the destination URL for an ad, you can only remove an ad
and create a similar one with the new URL. In other words, the
destination URL of a keyword can change over time.

In the end you have three properties:
The creative destination URL, which is the destination URL set for the
ad;
The keyword destination URL, which is the (current) destination URL
set for the keyword;
The effective destination URL, which is the destination URL where
customers were sent to.

In v13 you can find all three properties in the creative performance
reports, in columns creativedesturl, kwdesturl and destinationurl,
respectively. Other reports have some of those properties, but never
all.
In v201101 you find the fields in different reports, respectively ad
performance, keyword performance, and URL performance. Not one single
report has them all.

BTW, the migration suggestion (effective destination is the same as
the destination of the ad) is -in my opinion- wrong.

Hope this helps.



On Sep 13, 12:06 am, Ken Foster kfdr...@gmail.com wrote:
  The Report Migration 
 Guidehttp://code.google.com/apis/adwords/docs/reportguide.html#ad_performance
  for
 the AdPerformance (Creative) report in v13 says to map DestinationUrl to
 CreativeDestinatinoUrl in the Ad Performance Report in v201101. This works
 about 80% of the time. It looks like some of the DestinationUrls in the v13
 report are actually mapped to the DestinationUrl in the Keywords Performance
 Report.

 I've tried reverse engineering what data element could trigger using the
 Keyword DestinationUrl instead of the Ad DestinationUrl, but can't find a
 pattern. Does anyone know how to figure out which Url to use in v201101?

 Thanks,
 Ken

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Sampsa Suoninen
Same issue started occuring earlier today, suddenly the API Developer Token 
got rejected. I hope they re-approve fast, I don't use it for my personal 
fun.

I have API budget left and the usage amounts have been relatively low, so 
this must be either a mass cleanup or a bug/human error in some process.

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MCC Billing and Liability

2011-09-13 Thread API Developer
I have a question about how API charges are billed.  I assume the API
charges - even for manually linked client accounts - are all
consolidated under the MCC and billed to the MCC account holder.  Is
this correct or does the original client account still get billed for
their click traffic?

If the billing is indeed consolidated under the MCC account is there a
way to identify the API charges per client?  Are these reported
separately...   or can the actual API usage at the client level be
discovered?

And if I can add one question...   who is liable for the content in
the campaign, the MCC account holder or the client account holder?
Example: if unacceptable keyword use practices are discovered who is
liable?

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Fresher AdWords data in the Analytics API

2011-09-13 Thread Eric Koleda
For those of you that also use the Analytics API, the integrated AdWords 
data that it provides is now being updated more frequently.  More 
information is available on their announcements forum:

https://groups.google.com/d/topic/google-analytics-api-notify/bPeYk8UDNNw/discussion

Best,
- Eric Koleda, AdWords API Team

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread do...@keypath.com
We had the exact same problem this morning as well.  I went ahead and 
reapplied, but the token still gives the same answer.
 
INCOMPLETE_SIGNUP_USER_INFO_REJECTED
 
Donny

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread ibra
Same problem here. Our developer token appears as rejected (was working last 
week) and each data query returns:
 
*Could not process your request* - 
QuotaCheckError.INCOMPLETE_SIGNUP_USER_INFO_REJECTED @
 
If it is a bug, I hope it will be resolved soon... 
 
Ibra

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Re: Fresher AdWords data in the Analytics API

2011-09-13 Thread James M
Eric can you please give us an update as to why so many people's API has 
been rejected This is losing me money every minute and I don't even know 
what is going on :(

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Where do I put my adwords.properties file?

2011-09-13 Thread Neil Kirk
I am running a perl script with this path: /var/www/cgi-bin/adwords/adwords.cgi 
which simply has the code from the add_campaign.pl in it (in the hopes that 
it adds a campaign).

The adwords.properties file is currently located at: 
/var/www/cgi-bin/adwords/adwords.properties

But when I run the script, I get:

No email/password specified


Where should the file be placed for the script to access it?

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Re: Fresher AdWords data in the Analytics API

2011-09-13 Thread SEO Intelligent
Same as James, please give us some explanation. Is this a bug?
We have had our api access working for more than a year and now
suddenly was rejected.

On Sep 13, 10:34 am, Eric Koleda eric.kol...@google.com wrote:
 For those of you that also use the Analytics API, the integrated AdWords
 data that it provides is now being updated more frequently.  More
 information is available on their announcements forum:

 https://groups.google.com/d/topic/google-analytics-api-notify/bPeYk8U...

 Best,
 - Eric Koleda, AdWords API Team

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Ty.Roden
Having the same issue here as all others above. I have a pile of
customers counting on the data that this API provides. Any help on
this one Google? I sure wish that Google would notify us when they do
this sort of thing - probems happen frequently enough with the API
that it shakes our clients faith in our reporting tools. Any update
Google?

On Sep 13, 11:08 am, Fraser  Cain fraserc...@gmail.com wrote:
 We're having the problem here too. Account is in good standing,
 spending hundreds of $$ a month. Token was rejected with no
 explanation. We've reapplied, but it just says pending approval.

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Justin
Ditto, same problem.

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Re: Client Authentication, What would you suggest?

2011-09-13 Thread David Torres
Hi,

API units are charged to the token (therefore the MCC that holds the token) 
which made the call.

API usage per client can be reported using the InfoService as long as the 
clients are connected to the MCC (directly or indirectly)

Best,

-David Torres - AdWords API Team

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Re: Client Authentication, What would you suggest?

2011-09-13 Thread David Torres
Hi,

Regarding liability, that is a good non API question that unfortunately we 
don't have an answer. But you can post your question to AdWords support 
forum 
http://www.google.com/support/forum/p/AdWords?hl=enutm_source=HCutm_medium=leftnavutm_campaign=adwords

Best,

-David Torres - AdWords API Team

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread SEO Intelligent
Same as Dave. Pls, give us some explanitation.

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Re: QuotaCheckError.INCOMPLETE_SIGNUP_USER_INFO_PENDING

2011-09-13 Thread Underground Elephant
http://code.google.com/apis/adwords/forum.html?place=topic%2Fadwords-api%2F3JV-iY1_KqU%2Fdiscussion

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Formerly Valid - Now Rejected Developer Token

2011-09-13 Thread AaronB
Hi,

We have been using the Adwords API for nearly two years, but this week
see that our developer token is now rejected.  I see in other
similar situations that we should have received an email that
contained an explanation of the rejection - but we have received
nothing.  We have no idea why we would have been rejected as this data
is used, in large part, to support our Adwords PPC practice.

We have now reapplied, but would very much like to get in touch with
someone from Google so that we can understand the reason for the
rejection and hopefully ensure that it doesn't happen again.

Thank you

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread jahan
very bad form for a paid service.It is either

1 - Google did a mystery policy change and just decided to blanket ban
random accounts.   Ok.  If this is the case then tell us
2 - Something broke and they are fixing it and this is the
timeframe that they expect it to be fixed

Since google appears not to care too much about its PAYING customers
by at least giving some communication,  and obviously mods are reading
this because they are replying to other topics...  then we need to
come up with a new solution

I did some research and the http://www.keyworddiscovery.com/ paid
service would be a suitable replacement for some needs
it uses the yahoo CPC data which is a little more erratic, but enough
to get a bearing and it s keywords are a combo of yahoo, bing and
goooggle
so you get quite a bit more.I wouldn't say it is better or worse,
but it is clear googles stance on its customers so we need a backup in
place.

Price is about $450 for 10,000 calls, so actually depending what you
are doing it works out cheaper than the adwords API.
I would really prefer not to switch over, but people are losing
thousands of dollars an hour from clients just because Google chooses
not to respond and we dont know if we are banned or something is
broken or...


On Sep 13, 11:47 pm, SEO Intelligent intelligent...@gmail.com wrote:
 Same as Dave. Pls, give us some explanitation.

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Re: Formerly Valid - Now Rejected Developer Token

2011-09-13 Thread aengland
We also had the same issue occur last night and our developer token is
still pending approval since we requested reactivation this morning.
We contacted support and they created a case with the development team
and said we would hear back by the end of the day.  Please help Google
as not having current PPC data impacts our business.

On Sep 13, 1:03 pm, AaronB google...@produxs.com wrote:
 Hi,

 We have been using the Adwords API for nearly two years, but this week
 see that our developer token is now rejected.  I see in other
 similar situations that we should have received an email that
 contained an explanation of the rejection - but we have received
 nothing.  We have no idea why we would have been rejected as this data
 is used, in large part, to support our Adwords PPC practice.

 We have now reapplied, but would very much like to get in touch with
 someone from Google so that we can understand the reason for the
 rejection and hopefully ensure that it doesn't happen again.

 Thank you

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Justin
An alternative worth considering is Wordtracker's API service. You can
find out more here: http://www.wordtracker.com/api And you can sign up
by emailing supp...@wordtracker.com

The price, for a commercial contract, is $800 for 10,000 calls, and
the data is original (ie, from real search engines, rather than an
amalgamation of other sources).

Hope that's useful.

Justin

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread john
We have the exact same problem here. We've been live and using the API for 
months then all of a sudden we started getting similar error messages.  Good 
luck finding an actual support number or even email for API questions.  I 
think these forums are the only support access.

I decided to finally call the generic AdWords help number (866-246-6453) and 
hope to find someone who could help. I was informed by a rep that the issue 
was our MCC account did not have a client/child account setup with an 
active campaign. Our account was originally created as a pure MCC account 
months ago.  We applied for API access and were approved (after a long wait) 
without having setup any sort of client/child adwords accounts or any 
campaigns. Everything was running fine until just now.

I created a child adwords account (which you need in order to call in any 
event). I followed the reps instructions and created a dummy campaign and 
ad.  The rep then told me to re apply to the API using  the client account. 
However, I see no way of doing that?? From what I can see the API account is 
tied to the MCC account, not the client adwords account.  

So, one more call. This time I'm told my original API account should never 
have worked in the first place and to do what the other rep suggested and 
re-apply at the MCC.  I did that, but the rep said there's no way to push it 
through. Ugh!

I'm not sure if any of that makes sense, does everyone else have a single 
MCC and no clients?  If that's the case then this might be the issue 
otherwise it's help center run-around.  Hope it helps.

-John


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Re: Formerly Valid - Now Rejected Developer Token

2011-09-13 Thread Fraser Cain
I submitted my support request yesterday, and I haven't heard anything
back. This is getting really serious.

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Herm_admin
We have a client account and a main MCC account.   We use the MCC account 
and token purely for our internal stats, for our own webpage.  

We have had the accounts for about 5 years!  That is how long our token was 
working fine.  To give you an idea, over that time we have used about 
230,000 credits, due to our spend, we have over 75 million unused API 
credits, so I doubt the issue is related to any policy or account linking 
changes.  We don't do anything but pull stats for our singular client 
account (which is our only company's Adwords account).

It really seems like there has been a mess up of some sort.  Or a script got 
let loose to hit certain accounts that overreached its intended targets.

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Matthew Redford
I've been a API user since 2009 - and now have the same error everyone else 
has been reporting. No notification. No explanation. Wouldn't the decent 
thing for Google to do is to inform paying (often for significant periods of 
time) customers with at least an explanation? If they have tightened terms 
and conditions - why can't they work with us and inform us of what we need 
to do to comply - simply rejecting a mass amount of API accounts without any 
warning is very harsh.

Many of us have of spent significant amounts of time developing apps and 
businesses using the AdWords API. Many of us have customers. It's just very 
frustrating.

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Ty.Roden
Has anyone heard any response at all from Google on this? As it
relates to Adwords data, there is no other solution that we can use to
handle Adwords accounts (as mentioned in a post above). We are unable
to use our tools to maintain accounts for our clients, and no data can
be polled for reporting purposes. Still have Pending Approval .. and
zero updates from Google.

At this point, with no communication from Google, especially this many
hours into the problem calling it upsetting is a vast understatement.

On Sep 13, 4:01 pm, Matthew Redford matthew.redf...@gmail.com wrote:
 I've been a API user since 2009 - and now have the same error everyone else
 has been reporting. No notification. No explanation. Wouldn't the decent
 thing for Google to do is to inform paying (often for significant periods of
 time) customers with at least an explanation? If they have tightened terms
 and conditions - why can't they work with us and inform us of what we need
 to do to comply - simply rejecting a mass amount of API accounts without any
 warning is very harsh.

 Many of us have of spent significant amounts of time developing apps and
 businesses using the AdWords API. Many of us have customers. It's just very
 frustrating.

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Luis Siquot
+1 to the group afected by this mystery.
+1 to your anwser. we use in the same way with lots of related client
acounts.

excuse my poor english



On Tue, Sep 13, 2011 at 4:43 PM, Herm_admin t...@hermeris.com wrote:

 We have a client account and a main MCC account.   We use the MCC account
 and token purely for our internal stats, for our own webpage.

 We have had the accounts for about 5 years!  That is how long our token was
 working fine.  To give you an idea, over that time we have used about
 230,000 credits, due to our spend, we have over 75 million unused API
 credits, so I doubt the issue is related to any policy or account linking
 changes.  We don't do anything but pull stats for our singular client
 account (which is our only company's Adwords account).

 It really seems like there has been a mess up of some sort.  Or a script
 got let loose to hit certain accounts that overreached its intended targets.

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So much for do no evil

2011-09-13 Thread Terence Hooi
So much for do no evil...

More importantly,

Does everyone here use Google Apps too? We do and have been ignoring
their merge your account message which actually doesn't merge your
account anyway.

Wondering if everyone else has this problem and if it is a commonality
amongst us?

Terence

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Terence Hooi
So much for do no evil...
More importantly,
Does everyone here use Google Apps too? We do and have been ignoring
their merge your account message which actually doesn't merge your
account anyway.
Wondering if everyone else has this problem and if it is a
commonality
amongst us?
Terence

On Sep 13, 3:48 am, Up Spin Software, LLC
adwo...@upspinsoftware.com wrote:
 I have had an approved developer token for months now and today for some
 reason my developer token has been rejected.

 I have re-applied for the developer token, but can some provide some insight
 as to why all of the sudden my account has been rejected.

 Thanks,

 Kyle

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread kud.and...@gmail.com
Our MCC was under a Google Apps account with the apparent conflict and
migrated it to a personal Gmail account today rather than the Google
Apps account.

I was wondering if that actually had to do with the rejection status
-- perhaps it does and we do have that in common.  Perhaps THAT is the
glitch.

We've had our developer token for over 4 years -- and no problem
whatsoever -- I can't see that they would just turn it off on a whim
with so many folks affected -- it's a paid platform that makes them
money.

Either way, I called Adwords Support Team on the 866# and the gal told
me that today was third time she had heard the same thing -- so she
has emailed that department since they cannot be physically reached.

She told me she would email me when she gets a response (likely 48
hours).

Yeah - no hurry - the building is burning down - might as well just
wait until it burns to the ground and start over.  :-P

There's only a few hundred clients waiting on us -- no worries.

Jim

On Sep 13, 5:20 pm, Terence Hooi tere...@messageforce.com wrote:
 So much for do no evil...
 More importantly,
 Does everyone here use Google Apps too? We do and have been ignoring
 their merge your account message which actually doesn't merge your
 account anyway.
 Wondering if everyone else has this problem and if it is a
 commonality
 amongst us?
 Terence

 On Sep 13, 3:48 am, Up Spin Software, LLC







 adwo...@upspinsoftware.com wrote:
  I have had an approved developer token for months now and today for some
  reason my developer token has been rejected.

  I have re-applied for the developer token, but can some provide some insight
  as to why all of the sudden my account has been rejected.

  Thanks,

  Kyle

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Re: Approved AdWords API developer token is now Rejeted - PLEASE HELP!

2011-09-13 Thread Terence Hooi
Ah, interesting...

Anyone else?

On Sep 14, 11:21 am, kud.and...@gmail.com corpf...@gmail.com
wrote:
 Our MCC was under a Google Apps account with the apparent conflict and
 migrated it to a personal Gmail account today rather than the Google
 Apps account.

 I was wondering if that actually had to do with the rejection status
 -- perhaps it does and we do have that in common.  Perhaps THAT is the
 glitch.

 We've had our developer token for over 4 years -- and no problem
 whatsoever -- I can't see that they would just turn it off on a whim
 with so many folks affected -- it's a paid platform that makes them
 money.

 Either way, I called Adwords Support Team on the 866# and the gal told
 me that today was third time she had heard the same thing -- so she
 has emailed that department since they cannot be physically reached.

 She told me she would email me when she gets a response (likely 48
 hours).

 Yeah - no hurry - the building is burning down - might as well just
 wait until it burns to the ground and start over.  :-P

 There's only a few hundred clients waiting on us -- no worries.

 Jim

 On Sep 13, 5:20 pm, Terence Hooi tere...@messageforce.com wrote:







  So much for do no evil...
  More importantly,
  Does everyone here use Google Apps too? We do and have been ignoring
  their merge your account message which actually doesn't merge your
  account anyway.
  Wondering if everyone else has this problem and if it is a
  commonality
  amongst us?
  Terence

  On Sep 13, 3:48 am, Up Spin Software, LLC

  adwo...@upspinsoftware.com wrote:
   I have had an approved developer token for months now and today for some
   reason my developer token has been rejected.

   I have re-applied for the developer token, but can some provide some 
   insight
   as to why all of the sudden my account has been rejected.

   Thanks,

   Kyle

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