api version 201605

2016-07-30 Thread xtcsuk 
Hello,

We have just moved to the above version, couple of issues, I would 
appreciate clarifications with:

1. The report service (arbitrary report types) seems to time out more 
frequently than v201601.  We have a retry logic in place, where these 
errors are retried and they eventually succeed.
2. The new batch job service, seems to work fine, however on getting the 
results, given a job id it returns a null value for the downUrl property, 
again this happened in only a handful number of batches, say just 3 out of 
1000.

Has anyone else has come across this?

Thanks in advance,
Zia


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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

2016-07-30 Thread joel 
It's the KEYWORDS_PERFORMANCE_REPORT
Include 0 impressions = true
Format = GZIPPED CSV
Date Range = 20160728-20160728
Fields: AdGroupId, AverageCpc, AveragePosition, Clicks, Cost, FinalUrls, 
FirstPageCpc, Id, Impressions, CpcBid, QualityScore, TopOfPageCpc, 
AdGroupStatus, CampaignId, CampaignStatus, SearchPredictedCtr, 
PostClickQualityScore, CreativeQualityScore, FirstPositionCpc, 
EstimatedAddClicksAtFirstPositionCpc, EstimatedAddCostAtFirstPositionCpc

Thanks!

Joel

On Thursday, July 28, 2016 at 1:29:28 PM UTC-4, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> Thank you for the customer ID. Can you also please provide a report 
> definition or AWQL that fails, that works when only removing the label 
> filter? As I am still unable to reproduce, these will hopefully help narrow 
> down the specific circumstance that is causing this issue.
>
> Regards,
> Mike, AdWords API Team
>
> On Thursday, July 28, 2016 at 11:20:17 AM UTC-4, joel wrote:
>>
>> I'm seeing this consistently with just 1 of our accounts as well. The 
>> customer id is 3177205665. This has happened repeatedly for 2 days now, so 
>> it doesn't seem temporary. Can you investigate with this customer id?
>>
>> Joel
>>
>>
>> On Tuesday, July 19, 2016 at 10:10:41 AM UTC-4, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> I am not able to reproduce this error. I'm wondering if it was a 
>>> temporary issue. Is this still happening for you if you run the query now?
>>>
>>> If it is, can you send me the customer ID you're running the query 
>>> against so I can try running it on the account where it's actually 
>>> happening?
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, July 18, 2016 at 7:53:46 PM UTC-4, Sabri Karagönen wrote:

 Hi, I'm trying to download a report using KEYWORDS_PERFORMANCE_REPORT.
 Normally, I can download this report succesfully. However, when I add 
 labels to filter this report, I get error below:
 ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data.

 My XML output is below, so you can examine it with details.



1. in ReportUtils.php line 202
2. at ReportUtils::DownloadReportFromUrl('
https://adwords.google.com/api/adwords/reportdownload/v201603', 
*array*('Authorization' => '***', 'developerToken' => '***', 
'clientCustomerId' => '***', 'skipReportHeader' => 'true', 
'skipColumnHeader' => 'true', 'skipReportSummary' => 'true'), 
*array*('__rdxml' => ' 

 DateCampaignIdAdGroupIdIdCriteriaCpcBidImpressionsClicksConvertedClicksConversionsCampaignStatusINENABLEDAdGroupStatusINENABLEDStatusNOT_INPAUSEDAdNetworkType2INSEARCHSEARCH_PARTNERSLabelsCONTAINS_ANYBRNDBrand2016070820160717Criteria
  
performance report 

 #578d6b95d7483KEYWORDS_PERFORMANCE_REPORTCUSTOM_DATEXML'),
  
*null*)

 How can I fix this error?

>>>

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Re: CustomerService in v201607

2016-07-30 Thread Oliver 
Hi Shwetha,

The documentation says something different from what you mentioned.  It 
says in this page: 
 
https://developers.google.com/adwords/api/docs/guides/accounts-overview#customerservice

*In v201605 and earlier, if no clientCustomerId is specified, then the 
response will contain a single entry for the authenticated account. You 
must specify a clientCustomerId when authenticating as a manager account to 
obtain info for a specific account.*


*Starting with v201607, if no clientCustomerId is specified, then the 
response will contain multiple entries if more than one account is directly 
accessible by the authenticated account. If you only want results for a 
single account, you must specify the clientCustomerId in your request.*


So my question is, if we don't specify a customerId (which we can't if we 
just authenticated a new user and we don't know his Id), then we will get 
back multiple accounts.  How do we know which account is the root account?


Oliver



On Friday, 29 July 2016 22:48:36 UTC+1, Shwetha Vastrad (AdWords API Team) 
wrote:
>
> Hi Oliver, 
>
> If you do not specify a clientCustomerId in the request header, the 
> getCustomers 
> 
>  method 
> will return the account details of the authenticated customer. If the 
> canManageClients 
> 
>  field 
> is true in the returned Customer object, then the returned account is a 
> Manager account. 
>
> I hope this helps. 
>
> Regards,
> Shwetha, AdWords API Team.
>

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