Re: Why Batchjob download url is null?

['Anthony Madrigal' via AdWords API Forum]

Hi Justinas,

Could you please provide me with your SOAP request and response so I can 
take a look at why this is coming as null? Please do so using *reply 
privately to author.*

Thansk,
Anthony
AdWords API Team

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Re: SOAP ошибка v201607

['Anthony Madrigal' via AdWords API Forum]

Hi,

Sorry but I can only respond in English. Please make sure that your server 
environment and PHP version is up to date. Could you also see if you are 
able to access the URL through either cURL or wget? 

If not, could you please send the response via *reply privately to author*?

Thanks,
Anthony
AdWords API Team

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Re: Перестал работать токен

['Vishal Vinayak (Adwords API Team)' via AdWords API Forum]

Hi,

Suspicious activity alerts are system generated and cannot be disabled i.e 
you would be required to change the password if the respective alert is 
triggered. However, changing your Google account password should not have 
an impact on you OAuth credentials. Yours is a special case where your 
OAuth access might have been revoked and hence I recommended generating the 
OAuth credentials again. 

Regards,
Vishal, AdWords API Team

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Re: api version 201605 - batchjobservice

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi Zia,

A fix was applied for that job. If you retrieve the BatchJob 

 again, 
you should get back a *downloadUrl* and be able to get the results.

Thanks,
Josh, AdWords API Team

On Friday, August 12, 2016 at 10:55:00 AM UTC-4, Josh Radcliff (AdWords API 
Team) wrote:
>
> Hi Zia,
>
> Mike just pointed out that this is a different issue from the other post. 
> I'm following up on this one and will get back to you as soon as I have 
> more information.
>
> Thanks,
> Josh, AdWords API Team
>
> On Thursday, August 11, 2016 at 2:04:14 PM UTC-4, Josh Radcliff (AdWords 
> API Team) wrote:
>>
>> Hi Zia,
>>
>> I see you already are discussing this issue with Mike on another post 
>> , 
>> so I'll mark this one a duplicate. Mike is still looking into this issue 
>> for you and will respond on the other post.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Thursday, August 11, 2016 at 10:51:28 AM UTC-4, xtcsuk wrote:
>>>
>>> Hello,
>>>
>>> A question around a cancelled job, on getting result for a job, the data 
>>> tells us the job has been cancelled, no downloadUrl and with the following 
>>> stats:
>>>
>>> service call:
>>> batchjobservice.get(selector).entries
>>>
>>> api call result:
>>> estimatedPercentExecuted: 60%, numOperationsExecuted: 2, 
>>> numOperationsSucceeded: 2, numResultsWritten: 0
>>>
>>> our record shows, 3 operations are attached to this job.
>>>
>>> The jobid = 341175452, and accountid = 8227096083
>>>
>>> Based on this, how would then we update our end of the bargain, with no 
>>> downloadUrl, we can't do anything really, and surely that leaves us in 
>>> unknown status.
>>>
>>>
>>> regards,
>>> Zia
>>>
>>

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Re: api version 201605

['Michael Cloonan (AdWords API Team)' via AdWords API Forum]

Hello,

As for the two job IDs you provided for this thread, engineering has just 
regenerated the download URLs, so you should be able to access the results 
now.

Regards,
Mike, AdWords API Team

On Friday, August 12, 2016 at 8:32:02 AM UTC-4, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> I apologize for that; it was simply a misunderstanding.
>
> I have reopened the other thread for us to track that issue separately, 
> and we will be responding there once we've had a chance to look into it.
>
> Regards,
> Mike, AdWords API Team
>
> On Friday, August 12, 2016 at 5:42:25 AM UTC-4, xtcsuk wrote:
>>
>> Thank you Mike,
>>
>> I posted another issue on the 11th of August titled "api version 201605 - 
>> batchjobservice", but is marked as duplicate.  Can't open the thread 
>> anymore, its taking me here:
>> This is a different issue, we have downloadUrl, Done as job status, but 
>> the stats does not reflect the total number of operations, not sure why 
>> marked as duplicate, can provide the details again if needed.
>>
>> regards,
>> Zia
>>
>> On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords API 
>> Team) wrote:
>>>
>>> Hello,
>>>
>>> I will pass these IDs along to engineering so they can get the download 
>>> URL to show properly.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:

 Hi Mike,

 Thanks for the clarification, looks like the empty download url bug 
 still persists, for a handful number of jobs, at least.  Here is the list 
 (been identified so far)

 JobId,   AccountId   Approximate 
 upload time
 34100429769850537022016-08-11 
 10:42:34.140
 34065384486905392772016-08-11 
 00:18:36.320

 regards,
 Zia

 On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API 
 Team) wrote:
>
> Hello,
>
> The bug that caused this issue has still not been fully addressed. 
> Engineering is hard at work on getting that in as soon as possible. This 
> means that it is possible (but very unlikely) that a job with operations 
> moves into a DONE status, but erroneously shows that it has no operations 
> or download URL. This is what happened on your previous job.
>
> In this case, the job likely finished successfully, but is simply 
> reporting its results incorrectly. The engineering team can force the job 
> to update from the backend and show its correct state, which is what they 
> did for the one job you had reported where this happened.
>
> If it happens again (hopefully it does not), let me know the job IDs 
> and I can have engineering fix them as well. Otherwise, everything should 
> be functioning normally.
>
> Regards,
> Mike, AdWords API Team
>
> On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:
>>
>> Hi Mike,
>>
>> Thank you,
>>
>> As for the old jobs, they are no longer valid, as the system has 
>> moved on with new changes.
>> So, this has now been rectified, in case of a job with no operation, 
>> the api will throw or something on upload, and will not move the job 
>> status 
>> from pending to complete, right?
>>
>> regards,
>> Zia
>>
>> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> The engineering team has taken a look at your account and only 
>>> identified the single ID that you had already provided as being 
>>> affected by 
>>> that issue. If you check it again, it should have results and a 
>>> download 
>>> URL.
>>>
>>> Please let me know if this recurs with any future jobs.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 The engineering team has confirmed that they are aware of a bug 
 that can put jobs into this state when they shouldn't be. They do have 
 a 
 process they can perform on these "stuck" jobs to force them to return 
 a 
 correct DownloadUrl.

 If you provide me with a complete list of jobs that have made their 
 way into this state, I can have engineering get them back on track for 
 you.

 In the meanwhile, the team is working hard on getting a permanent 
 fix in place so this no longer happens going forward.

 Regards,
 Mike, AdWords API Team

 On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan 
 (AdWords API Team) wrote:
>
> Hello,
>
> I apologize for the back and forth. 

Re: Uploading Offline Call Conversions through Adwords API - Is this Available Yet?

[Eric Brandman]

Hi Joyce, is there an ETA on this feature being released in the Adwords API?

On Friday, August 12, 2016 at 12:47:33 AM UTC-4, Joyce Lava wrote:
>
> Hi Eric,
>
> Currently, you may use AdCallMetricsConversion 
> 
>  to 
> track phone calls from call extensions that use Google forwarding numbers 
> , however, there is no 
> way that I am aware of that you can import offline conversion 
>  
> aside 
> from using the Gclid in the AdWords API. The only way I know that you can 
> import call conversion using caller's phone number, call start time, and 
> call length is via the AdWords UI 
> 
> .
>
> Thanks,
> Joyce, AdWords API Team
>

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Re: api version 201605 - batchjobservice

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi Zia,

Mike just pointed out that this is a different issue from the other post. 
I'm following up on this one and will get back to you as soon as I have 
more information.

Thanks,
Josh, AdWords API Team

On Thursday, August 11, 2016 at 2:04:14 PM UTC-4, Josh Radcliff (AdWords 
API Team) wrote:
>
> Hi Zia,
>
> I see you already are discussing this issue with Mike on another post 
> , 
> so I'll mark this one a duplicate. Mike is still looking into this issue 
> for you and will respond on the other post.
>
> Thanks,
> Josh, AdWords API Team
>
> On Thursday, August 11, 2016 at 10:51:28 AM UTC-4, xtcsuk wrote:
>>
>> Hello,
>>
>> A question around a cancelled job, on getting result for a job, the data 
>> tells us the job has been cancelled, no downloadUrl and with the following 
>> stats:
>>
>> service call:
>> batchjobservice.get(selector).entries
>>
>> api call result:
>> estimatedPercentExecuted: 60%, numOperationsExecuted: 2, 
>> numOperationsSucceeded: 2, numResultsWritten: 0
>>
>> our record shows, 3 operations are attached to this job.
>>
>> The jobid = 341175452, and accountid = 8227096083
>>
>> Based on this, how would then we update our end of the bargain, with no 
>> downloadUrl, we can't do anything really, and surely that leaves us in 
>> unknown status.
>>
>>
>> regards,
>> Zia
>>
>

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Why Batchjob download url is null?

[Justinas Ringaila]

Hi, 
Batchjob status is done but download url is null. Why could be it like this?
selector looks like this:
fields = new string[]
{
BatchJob.SelectableFields.Id,
BatchJob.SelectableFields.Status,
BatchJob.SelectableFields.DownloadUrl,
BatchJob.SelectableFields.ProgressStats,
BatchJob.SelectableFields.ProcessingErrors
}

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Re: How to approve Developer Token?

['Anthony Madrigal' via AdWords API Forum]

Hello,

Token approval typically takes 1-2 business days. If you would like to know 
the status of your token, you can contact the compliance team by filling 
out this form .

Regards,
Anthony
AdWords API Team

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Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[joel]

Try increasing your api.adwords.reportDownloadTimeout setting in the 
ads.properties file. Increasing this to 36 worked for us for this same 
issue.

On Friday, August 12, 2016 at 4:50:40 AM UTC-4, Rui Zhang wrote:
>
> I have two adwords sub-accounts. 
> When i download reports (api v201605) , one always success, but another 
> never success.
> What could be the reason?
>
> authorization: REDACTED
> developertoken: REDACTED
> clientcustomerid: XX
>
> Parameters:
> __fmt: GZIPPED_CSV
> __rdquery: SELECT ExternalCustomerId,AdGroupId,AdGroupName,CampaignId, 
> CampaignName,ParentCriterionId,Id,ProductGroup,PartitionType,CpcBid FROM 
> PRODUCT_PARTITION_REPORT WHERE CampaignStatus IN [ENABLED, PAUSED] AND 
> CampaignName DOES_NOT_CONTAIN_IGNORE_CASE 'product' AND CampaignName 
> DOES_NOT_CONTAIN_IGNORE_CASE 'top' AND CampaignName 
> DOES_NOT_CONTAIN_IGNORE_CASE 'c0' DURING 20160713,20160812
>
>  Response received with status code 500 and message: Internal Server Error
> HTTP Response Code: 500, Trigger: Unable to read report data, Type: 
> ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND
>

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Ошибка SOAP-ERROR: Parsing WSDL

[zastrozhnov . sotnik]

загружаю компанию весом примерно 30кб - все хорошо, обрабатывает, все 
работает.
если делаю запрос на компанию весом 300-400кб  -выдают ошибку

SOAP-ERROR: Parsing WSDL: Couldn't load from 
'https://adwords.google.com/api/adwords/cm/v201607/AdGroupCriterionService?wsdl'
 
: failed to load external entity 
"https://adwords.google.com/api/adwords/cm/v201607/AdGroupCriterionService?wsdl";

Что я сделал для решения проблемы: 

1) зашел через браузер по ссылкам - ок
2) попробовал получить через php file_get_content - ок
3) посмотрел настройки php.ini 

OpenSSL support enabled
OpenSSL Library Version OpenSSL 1.0.1f 6 Jan 2014
Soap Client enabled
Soap Server enabled
DirectiveLocal ValueMaster Value
soap.wsdl_cache 1 1
soap.wsdl_cache_dir /tmp /tmp
soap.wsdl_cache_enabled 1 1
soap.wsdl_cache_limit 5 5
soap.wsdl_cache_ttl 86400 86400
cURL support enabled
cURL Information 7.35.0

Что в настройках по поводу кеширования и размеров запроса :
php.ini
 это соап \ пробывал кеш  = 1 

extension=php_soap.dll
; Enables or disables WSDL caching feature.
; http://php.net/soap.wsdl-cache-enabled
soap.wsdl_cache_enabled=0

; Sets the directory name where SOAP extension will put cache files.
; http://php.net/soap.wsdl-cache-dir
soap.wsdl_cache_dir="/tmp"


еще может это... default_socket_timeout = 60

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SOAP ошибка v201607

[zastrozhnov . sotnik]

загружаю компанию весом примерно 30кб - все хорошо, обрабатывает, все 
работает.
если делаю запрос на компанию весом 300-400кб  -выдают ошибку

SOAP-ERROR: Parsing WSDL: Couldn't load from 
'https://adwords.google.com/api/adwords/cm/v201607/AdGroupCriterionService?wsdl'
 
: failed to load external entity 
"https://adwords.google.com/api/adwords/cm/v201607/AdGroupCriterionService?wsdl";

Что я сделал для решения проблемы: 

1) зашел через браузер по ссылкам - ок
2) попробовал получить через php file_get_content - ок
3) посмотрел настройки php.ini 

OpenSSL support enabled
OpenSSL Library Version OpenSSL 1.0.1f 6 Jan 2014
Soap Client enabled
Soap Server enabled
DirectiveLocal ValueMaster Value
soap.wsdl_cache 1 1
soap.wsdl_cache_dir /tmp /tmp
soap.wsdl_cache_enabled 1 1
soap.wsdl_cache_limit 5 5
soap.wsdl_cache_ttl 86400 86400
cURL support enabled
cURL Information 7.35.0

Что в настройках по поводу кеширования и размеров запроса :
php.ini
 это соап \ пробывал кеш  = 1 

extension=php_soap.dll
; Enables or disables WSDL caching feature.
; http://php.net/soap.wsdl-cache-enabled
soap.wsdl_cache_enabled=0

; Sets the directory name where SOAP extension will put cache files.
; http://php.net/soap.wsdl-cache-dir
soap.wsdl_cache_dir="/tmp"


еще может это... default_socket_timeout = 60

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How to approve Developer Token?

[guy . z . onlinereturn]

Hello everybody,
Tree days ago I filled data "AdWords API Center" in order to get the 
developer token. 
This token is not confirmed yet and I have not received mail message. Maybe 
I did something wrong.
When can I expect approve token?
Or what actions do I need to do in order to confirm my token?

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Re: api version 201605

['Michael Cloonan (AdWords API Team)' via AdWords API Forum]

Hello,

I apologize for that; it was simply a misunderstanding.

I have reopened the other thread for us to track that issue separately, and 
we will be responding there once we've had a chance to look into it.

Regards,
Mike, AdWords API Team

On Friday, August 12, 2016 at 5:42:25 AM UTC-4, xtcsuk wrote:
>
> Thank you Mike,
>
> I posted another issue on the 11th of August titled "api version 201605 - 
> batchjobservice", but is marked as duplicate.  Can't open the thread 
> anymore, its taking me here:
> This is a different issue, we have downloadUrl, Done as job status, but 
> the stats does not reflect the total number of operations, not sure why 
> marked as duplicate, can provide the details again if needed.
>
> regards,
> Zia
>
> On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> I will pass these IDs along to engineering so they can get the download 
>> URL to show properly.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:
>>>
>>> Hi Mike,
>>>
>>> Thanks for the clarification, looks like the empty download url bug 
>>> still persists, for a handful number of jobs, at least.  Here is the list 
>>> (been identified so far)
>>>
>>> JobId,   AccountId   Approximate 
>>> upload time
>>> 34100429769850537022016-08-11 
>>> 10:42:34.140
>>> 34065384486905392772016-08-11 
>>> 00:18:36.320
>>>
>>> regards,
>>> Zia
>>>
>>> On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API 
>>> Team) wrote:

 Hello,

 The bug that caused this issue has still not been fully addressed. 
 Engineering is hard at work on getting that in as soon as possible. This 
 means that it is possible (but very unlikely) that a job with operations 
 moves into a DONE status, but erroneously shows that it has no operations 
 or download URL. This is what happened on your previous job.

 In this case, the job likely finished successfully, but is simply 
 reporting its results incorrectly. The engineering team can force the job 
 to update from the backend and show its correct state, which is what they 
 did for the one job you had reported where this happened.

 If it happens again (hopefully it does not), let me know the job IDs 
 and I can have engineering fix them as well. Otherwise, everything should 
 be functioning normally.

 Regards,
 Mike, AdWords API Team

 On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:
>
> Hi Mike,
>
> Thank you,
>
> As for the old jobs, they are no longer valid, as the system has moved 
> on with new changes.
> So, this has now been rectified, in case of a job with no operation, 
> the api will throw or something on upload, and will not move the job 
> status 
> from pending to complete, right?
>
> regards,
> Zia
>
> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> The engineering team has taken a look at your account and only 
>> identified the single ID that you had already provided as being affected 
>> by 
>> that issue. If you check it again, it should have results and a download 
>> URL.
>>
>> Please let me know if this recurs with any future jobs.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> The engineering team has confirmed that they are aware of a bug that 
>>> can put jobs into this state when they shouldn't be. They do have a 
>>> process 
>>> they can perform on these "stuck" jobs to force them to return a 
>>> correct 
>>> DownloadUrl.
>>>
>>> If you provide me with a complete list of jobs that have made their 
>>> way into this state, I can have engineering get them back on track for 
>>> you.
>>>
>>> In the meanwhile, the team is working hard on getting a permanent 
>>> fix in place so this no longer happens going forward.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 I apologize for the back and forth. I've contacted our engineering 
 team to take a look at a specific job you provided and see if we can 
 determine exactly what is going wrong from there. I'll let you know if 
 I 
 need more information from you or if I have any updates to share.

 Regards,
 Mike, AdWords API Team

 On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:
>
> Thanks

Re: api version 201605

[xtcsuk]

Thank you Mike,

I posted another issue on the 11th of August titled "api version 201605 - 
batchjobservice", but is marked as duplicate.  Can't open the thread 
anymore, its taking me here:
This is a different issue, we have downloadUrl, Done as job status, but the 
stats does not reflect the total number of operations, not sure why marked 
as duplicate, can provide the details again if needed.

regards,
Zia

On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> I will pass these IDs along to engineering so they can get the download 
> URL to show properly.
>
> Regards,
> Mike, AdWords API Team
>
> On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:
>>
>> Hi Mike,
>>
>> Thanks for the clarification, looks like the empty download url bug still 
>> persists, for a handful number of jobs, at least.  Here is the list (been 
>> identified so far)
>>
>> JobId,   AccountId   Approximate 
>> upload time
>> 34100429769850537022016-08-11 10:42:34.140
>> 34065384486905392772016-08-11 00:18:36.320
>>
>> regards,
>> Zia
>>
>> On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API 
>> Team) wrote:
>>>
>>> Hello,
>>>
>>> The bug that caused this issue has still not been fully addressed. 
>>> Engineering is hard at work on getting that in as soon as possible. This 
>>> means that it is possible (but very unlikely) that a job with operations 
>>> moves into a DONE status, but erroneously shows that it has no operations 
>>> or download URL. This is what happened on your previous job.
>>>
>>> In this case, the job likely finished successfully, but is simply 
>>> reporting its results incorrectly. The engineering team can force the job 
>>> to update from the backend and show its correct state, which is what they 
>>> did for the one job you had reported where this happened.
>>>
>>> If it happens again (hopefully it does not), let me know the job IDs and 
>>> I can have engineering fix them as well. Otherwise, everything should be 
>>> functioning normally.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:

 Hi Mike,

 Thank you,

 As for the old jobs, they are no longer valid, as the system has moved 
 on with new changes.
 So, this has now been rectified, in case of a job with no operation, 
 the api will throw or something on upload, and will not move the job 
 status 
 from pending to complete, right?

 regards,
 Zia

 On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords API 
 Team) wrote:
>
> Hello,
>
> The engineering team has taken a look at your account and only 
> identified the single ID that you had already provided as being affected 
> by 
> that issue. If you check it again, it should have results and a download 
> URL.
>
> Please let me know if this recurs with any future jobs.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> The engineering team has confirmed that they are aware of a bug that 
>> can put jobs into this state when they shouldn't be. They do have a 
>> process 
>> they can perform on these "stuck" jobs to force them to return a correct 
>> DownloadUrl.
>>
>> If you provide me with a complete list of jobs that have made their 
>> way into this state, I can have engineering get them back on track for 
>> you.
>>
>> In the meanwhile, the team is working hard on getting a permanent fix 
>> in place so this no longer happens going forward.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> I apologize for the back and forth. I've contacted our engineering 
>>> team to take a look at a specific job you provided and see if we can 
>>> determine exactly what is going wrong from there. I'll let you know if 
>>> I 
>>> need more information from you or if I have any updates to share.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:

 Thanks again for your reply.

 Based on our records that particular job should have contained at 
 least 173 operations.  Our process in a nutshell, the system creates a 
 batch, which contains >=1 jobs, this particular job was part of a 
 batch 
 which contained 218 jobs all of which finished with "Done" status and 
 with 
 N number of operation results except this one, this particular one as 
 you 
>

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

['Peter Oliquino' via AdWords API Forum]

Hi Rui,

I was not able to reproduce the error using your AWQL query. I would like 
to confirm with you first if this might be a temporary issue and ask you to 
try again? If the issue persists, could you provide the *clientCustomerId* 
you used where the reports fail? Please reply using *Reply privately to 
author*.

Best regards,
Peter
AdWords API Team

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ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[Rui Zhang]

I have two adwords sub-accounts. 
When i download reports (api v201605) , one always success, but another 
never success.
What could be the reason?

authorization: REDACTED
developertoken: REDACTED
clientcustomerid: XX

Parameters:
__fmt: GZIPPED_CSV
__rdquery: SELECT ExternalCustomerId,AdGroupId,AdGroupName,CampaignId, 
CampaignName,ParentCriterionId,Id,ProductGroup,PartitionType,CpcBid FROM 
PRODUCT_PARTITION_REPORT WHERE CampaignStatus IN [ENABLED, PAUSED] AND 
CampaignName DOES_NOT_CONTAIN_IGNORE_CASE 'product' AND CampaignName 
DOES_NOT_CONTAIN_IGNORE_CASE 'top' AND CampaignName 
DOES_NOT_CONTAIN_IGNORE_CASE 'c0' DURING 20160713,20160812

 Response received with status code 500 and message: Internal Server Error
HTTP Response Code: 500, Trigger: Unable to read report data, Type: 
ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

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Re: Перестал работать токен

[ukutok via AdWords API Forum]

Благодарю за поддержку!!!
Работоспособность приложения восстановлена.

Пожелание к GoogleAdwords:
Не надо принудительно заставлять пользователя менять пароль.
Оставьте хотя бы выбор.
Также не понятно, почему при смене пароля отключается доступ приложений.

четверг, 11 августа 2016 г., 21:27:38 UTC+3 пользователь Vishal Vinayak 
(Adwords API Team) написал:
>
> Hi, 
>
> I'm afraid that's the only way out. If the token is revoked, you would 
> have to generate a new token. A change in OAuth credentials/refresh token 
> should not impact the code. I would recommend storing your old credentials 
> and refresh token in a separate file, just in case. Please refer to our OAuth 
> 2.0 Authentication guide 
> 
>  for 
> more details.
>
> Regards,
> Vishal, AdWords API Team
>

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