Re: Unable to create sitelinks for ad group in bulk (batch job)

[Google Ads API Forum Advisor Prod]

Hi,

Please try to send the requested details on this email alias 
googleadsapi-supp...@google.com instead for privacy purposes.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2DJguC:ref

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When sunset of AdWords API

[masaha...@gmail.com]

When sunset of AdWords API?

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Re: Create ad schedule bug

[Eylon Raymond Harari]

Hey peter, the option for replying to the author is not available for me... 
I there another address I can send the details to? 

On Tuesday, March 9, 2021 at 12:00:35 PM UTC+10 adsapiforumadvisor wrote:

> Hi Eylon,
>
> Unfortunately, since node.js is not supported directly, then our team does 
> not have visibility on how logging can be enabled for it. However, your API 
> transaction should still return a response, and within that response the 
> request-id 
> 
>  
> should be included. That said, could you provide the following instead : 
>
>- your customer ID 
>- complete node.js request 
>- response returned by your API transaction including the request-id 
>- generated IDs of your ad schedule criterion 
>
> You may send these details using the *Reply privately to author* option
>
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2DJEn7:ref
>

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Re: Google Ads API Group Placement report has 0 conversion data.

['Jessie Labadan' via AdWords API and Google Ads API Forum]

Hi,

What I'm trying to say is to validate through UI or is it possible to get 0 
conversion data while the other metrics (impressions, clicks,..) aren't 
given the date range above?

Thanks,
Jessie

On Tuesday, March 9, 2021 at 5:25:20 AM UTC+8 Jessie Labadan wrote:

> Hi,
>
> How can I validate if I'm getting zeros (0) conversion data for the 1st to 
> the 28th of July 2020?. For a specific client Facebook with Account ID 
> 7105197886.
>
> Thanks,
> Jessie
>

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Re: Is Google Ads API facing any disruptions last 3 days?

[Google Ads API Forum Advisor Prod]

Hi Omri,

Thank you for posting a comment to this forum thread.

Our team reported that there is spike in latency with GoogleAdsService search 
and searchStream methods resulting in the DEADLINE_EXCEEDED error in the API 
response. Our team is already aware of the issue and are currently 
investigating it. Rest assured that we will provide updates about the issue as 
soon as we can.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2DLUGY:ref

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Re: [Google Ads API v6] Fetching data through automated Python script

[Google Ads API Forum Advisor Prod]

Hi Davide,

I work with Xiaoming and allow me to assist you.

We understand the inconvenience that you are encountering. However, as stated 
in this guide and in the Key Point section, a non-expiring refresh token should 
be maintained when using the desktop app flow instead. Otherwise, when using 
service accounts, you may need to create a refresh token once it expires.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2DIxeA:ref

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RE: Listing all user lists returns nothing but creating new user complaints about name already being used.

[Google Ads API Forum Advisor Prod]

Hi Sebastian,

Thank you for posting your concern.

To have a deeper analysis to your issue, could you provide the following 
details for the user_list report and creating user list with the error via 
Reply privately to author option?

Customer ID
Complete request and response logs with request ID


If you haven't enabled the logging of the API transactions for the specific 
client library that you are using, then please refer to the specific guide 
below:

Java - 
https://developers.google.com/google-ads/api/docs/client-libs/java/logging
.Net - 
https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
Python - 
https://developers.google.com/google-ads/api/docs/client-libs/python/logging
Ruby - 
https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
Perl - 
https://developers.google.com/google-ads/api/docs/client-libs/perl/logging


Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2DLyk4:ref

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Re: Create ad schedule bug

[Google Ads API Forum Advisor Prod]

Hi Eylon,

Unfortunately, since node.js is not supported directly, then our team does not 
have visibility on how logging can be enabled for it. However, your API 
transaction should still return a response, and within that response the 
request-id should be included. That said, could you provide the following 
instead :

your customer ID
complete node.js request
response returned by your API transaction including the request-id
generated IDs of your ad schedule criterion

You may send these details using the Reply privately to author option

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2DJEn7:ref

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RE: HTTP API Request for Local Ad

[Google Ads API Forum Advisor Prod]

Hi Megha,

Thank you for posting your concern.

I would recommend using Google Ads API as you can construct REST API request, 
which is commonly used for sending HTTP protocols, for requesting API's 
services / functionalities. You may refer to this document as it discussed how 
to construct REST API request. Also, you may check this document for creating 
local campaigns and its entities and apply the configurations discussed there 
in the API requests.

Let me know if you have questions with the provided suggestions.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2DLx8q:ref

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RE: Can't update campaign bidding strategy.

[Google Ads API Forum Advisor Prod]

Hi Dmitriy,

Thank you for posting your concern.

I would like to inform you that I will delete your initial post as it contains 
the API logs. However, allow me to put the body of your post here.

Upon checking the API logs and the Change History of your Google Ads account, I 
can see that the bidding strategy is changed to MAXIMIZE_CONVERSIONS, however, 
it is not reflected in the Settings view of the said campaign. With this, to 
further investigate the issue, could you provide the customer ID and complete 
request and response logs with request ID without redacted fields? You can 
provide it via Reply privately to author option.

"Hi!
I have problem with update 'search' campaign bidding strategy...

This example working fine (no errors in log)

campaign_operation = client.get_type("CampaignOperation", version="v6")
bidding_strategy_type_enum = client.get_type("BiddingStrategyTypeEnum", 
version="v6")
target_impression_share_location_enum = 
client.get_type("TargetImpressionShareLocationEnum", version="v6")

campaign = campaign_operation.update
campaign.resource_name = campaign_service.campaign_path(customer_id, 
campaign_id)

campaign.bidding_strategy_type = 
bidding_strategy_type_enum.TARGET_IMPRESSION_SHARE
campaign.target_impression_share.location = 
target_impression_share_location_enum.ABSOLUTE_TOP_OF_PAGE
campaign.target_impression_share.location_fraction_micros = 11
campaign.target_impression_share.cpc_bid_ceiling_micros = 60

fm = protobuf_helpers.field_mask(None, campaign)
campaign_operation.update_mask.CopyFrom(fm)


But this second example has no effect (no errors in log)

campaign_operation = client.get_type("CampaignOperation", version="v6")
bidding_strategy_type_enum = client.get_type("BiddingStrategyTypeEnum", 
version="v6")

campaign = campaign_operation.update
campaign.resource_name = campaign_service.campaign_path(customer_id, 
campaign_id)

campaign.bidding_strategy_type = bidding_strategy_type_enum.MAXIMIZE_CONVERSIONS

fm = protobuf_helpers.field_mask(None, campaign)
campaign_operation.update_mask.CopyFrom(fm)


Maybe need more parameters for second example?
Debug log is attached.
Thank you in advance!"

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2DLmCa:ref

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Google Ads API Group Placement report has 0 conversion data.

['Jessie Labadan' via AdWords API and Google Ads API Forum]

Hi,

How can I validate if I'm getting zeros (0) conversion data for the 1st to 
the 28th of July 2020?. For a specific client Facebook with Account ID 
7105197886.

Thanks,
Jessie

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RE: How can I use userlistService.GetUserList

[Google Ads API Forum Advisor Prod]

Hi Bhargav,

Thank you for reaching out. You could actually query the user_list resource to 
fetch the user lists. You could refer to this example on how to query on a 
resource.

Thanks and regards,
Xiaoming, Google Ads API Team


Xiaoming
Google Ads API Team
ref:_00D1U1174p._5004Q2DMBpi:ref

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How can I use userlistService.GetUserList

[bhargav d]

Hi I need help in using the userlistService to write a get call to get the 
userlist. In the remarketing example I found that it is using 
import com.google.api.ads.adwords.axis.v201809.rm.UserList; package 
How can I use this in googleads instead of adwords.

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Re: DEADLINE_EXCEEDED eror

[Google Ads API Forum Advisor Prod]

Hi All,

Thanks again for your patience on this. This is now a known issue that has been 
reported by multiple users. Some users may experience a higher latency, or, as 
reported on this thread, a DEADLINE_EXCEEDED error. We are currently 
investigating the nature of this issue and we will provide an update here as 
soon as we can.

Thanks,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2DLLQv:ref

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Re: No data in Video report

[Anant Prasad]

Hey Xiaoming,

We are also facing this issue on our end. This is the query which I use:
"SELECT video.title, video.channel_id, video.resource_name, 
video.duration_millis, video.id FROM video"

This used to work and get all the video attributes from this `video` 
 report, but 
it looks like from February on wards, no data is there in this report and I 
always get an empty result as mentioned in this thread. 

It would be great to have an update on this. 

Please let me know if any more info would be required to look into this. 
Thanks!

Best Regards,
Anant P.



On Friday, March 5, 2021 at 3:03:30 AM UTC+5:30 adsapiforumadvisor wrote:

> Hi Zhenya,
>
> Thank you for reaching out. Our team is looking into the issue you have 
> encountered. We will get back to you as soon as we have some insights to it.
>
>
>
> Thanks and regards,
> Xiaoming, Google Ads API Team
>
>  
> [image: Google Logo] 
> Xiaoming 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2DKJr9:ref
>

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Re: DEADLINE_EXCEEDED eror

[Pete Lavetsky (AdWords API Guru)]

There's no reply privately option I see ... maybe only for OP?

This is 100% still happening.

I have an open ticket on the Java API bug tracker, tho it's not a Java 
specific problem : https://github.com/googleads/google-ads-java/issues/407

The requests are not making it to Google's servers ... looks to be a bad 
node somewhere on the Google network

Pete

On Monday, March 8, 2021 at 11:42:43 AM UTC-5 adsapiforumadvisor wrote:

> Hi All,
>
> If you are still having an issue with the DEADLINE_EXCEEDED error, can you 
> please reply privately with your request and response logs?
>
> Thanks,
> Matt
> Google Ads API Team
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2DLLQv:ref
>

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RE: DEADLINE_EXCEEDED eror

[Google Ads API Forum Advisor Prod]

Hi All,

If you are still having an issue with the DEADLINE_EXCEEDED error, can you 
please reply privately with your request and response logs?

Thanks,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2DLLQv:ref

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RE: Ad Performance Report Results

[Google Ads API Forum Advisor Prod]

Hi Aileen,

Since it appears you are using the BigQuery Google Ads Script, please post your 
issue on the Google Ads Scripts forum as they are better suited to provide 
assistance on this.

Cheers,
Anthony

Anthony
Google Ads API Team
ref:_00D1U1174p._5004Q2DLrmk:ref

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RE: QuotaCheckError.ACCOUNT_INACTIVE

[Google Ads API Forum Advisor Prod]

Hi,

The possibilities for this error are:

The account that used in the request is inactive
The account where your developer token lives became inactive

Help center article: https://support.google.com/google-ads/answer/2375392

If your issue doesn't fall in either of the scenarios, then please send the 
following details using 'Reply privately to author' option:

Account id
User email address
SOAP Logs - API request and error response

Thanks,

Lakshmi Prathipati
Google Ads API Team
ref:_00D1U1174p._5004Q2DLzLE:ref

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Re: Unable to create sitelinks for ad group in bulk (batch job)

[Prototype.co]

I have the customer ID, request ID, request and response logs ready, but I 
do not have permission to reply privately to author in this topic. Seeing 
that this is not possible, and that I shouldn't expose the entire log to 
the public, how should I send it to you for investigation?

On Monday, March 8, 2021 at 6:50:25 AM UTC+1 adsapiforumadvisor wrote:

> Hi,
>
> Thank you for sharing these details. I had to remove some of your earlier 
> responses since it contained snippets of your logs.
>
> Moving forward, apart from the batch IDs, our team would also require the 
> complete request 
> 
>  
> and response 
> 
>  
> logs, with the request-id 
> ,
>  
> to further investigate.
>
> If logging is already enabled 
> ,
>  
> please retry your request and provide the complete logs so I can discuss 
> the issue with the rest of our team. You may send the requested details 
> using the *Reply privately to author* option.
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2DJguC:ref
>

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Re: Is Google Ads API facing any disruptions last 3 days?

[omr...@singular.net]

Hi all,
We are also suffering from increased latency in the last 3-4 days.
It happens while calling the GoogleAdsService, for different accounts / 
queries.

Sending privately the requests&response details
Thanks,
Omri G.

On Monday, March 8, 2021 at 9:50:54 AM UTC+2 adsapiforumadvisor wrote:

> Hi Jack,
>
> Thank you for reaching our to our team.
>
> There is no known issue reported by the team about latency in batch 
> processing. However, so that we can investigate the issue that you are 
> encountering, then we will request you to provide the customer ID, complete 
> request 
> 
>  and response 
> 
>  logs 
> with request ID 
> ,
>  
> and the timestamps where we can see the latency.
>
> Please provide the requested details via *Reply privately to author* 
> option.
>
> Regards,
> [image: Google Logo] 
> Ernie John Blanca Tacata 
> Google Ads API Team 
>   
>  
>
> ref:_00D1U1174p._5004Q2DLUGY:ref
>

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QuotaCheckError.ACCOUNT_INACTIVE

[Lars Hansson]

Hi, 
we have an adwords integration that have been working for a couple of years 
but whenever I try to make a request I now get an error with the following 
message:

ApiException{applicationExceptionType=ApiException, 
errors=[QuotaCheckError{apiErrorType=QuotaCheckError, 
errorString=QuotaCheckError.ACCOUNT_INACTIVE, fieldPath=, 
reason=ACCOUNT_INACTIVE, trigger=}]}

I can call
AdwordsUserListServiceInterface userListService = 
getAdwordsUserListServiceInterface(token, refreshToken, clientCustomerId);

Successfully so the token etc seems to be correct but when I ,make   then 
call  below i get the error.

Selector selector = new Selector();
selector.setFields(new String[]{"Id", "Name", 
"MembershipLifeSpan"});

UserListPage userListPage;
try {
userListPage = userListService.get(selector);
} catch (RemoteException e) {
logger.warn("Failed to load lists", e);
String message = e.getMessage();
throw new AccessDeniedException(String.format("Access Denied. 
reason: %2", message));
}

can anyone shed some light on what might be the issue?


kind regards, 
/Lars

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Re: [Google Ads API v6] Fetching data through automated Python script

[Davide Caruso]

I was correct, it "seems" to work. The refresh token timed out during the 
weekend, and I had to create a new one. And while now the script works 
again, I can't create a new token every week. I tried registering the app, 
but the requirements are absurd. My script runs exclusively on a server, 
it's not an app for everyone to use, as the registration process seems to 
assume. Following it is just an enormous waste of time for me and my 
colleagues. So I'm back to start. I've been reading manuals all morning 
now, and I still can't find out how to configure a service account, and if 
there's something wrong in my code. I'll appreciate any insights. 
Alternative long-term solutions are also welcome, of course, as long as 
they don't require some periodic refresh on my side.

Best regards
Davide

On Monday, March 1, 2021 at 9:22:05 AM UTC+1 Davide Caruso wrote:

> Thank you, I tried this and it seems to work.
>
> Il giorno ven 26 feb 2021 alle ore 21:19 Google Ads API Forum Advisor Prod 
>  ha scritto:
>
>> Hi Davide,
>>
>> Thank you for reaching out. The NOT_ADS_USER 
>> 
>>  
>> error usually occurs when the login used to generate the access token is 
>> not associated with any Google Ads account. I would suggest you to use the 
>> Web 
>> Application Flow 
>> 
>>  
>> or the Desktop Application Flow 
>> 
>>  
>> instead as they are less complicated in terms of configuration. Please 
>> follow the instructions in this guide 
>> 
>>  
>> to obtain the OAuth2 credentials and try it again.
>>
>> Thanks and regards,
>> Xiaoming, Google Ads API Team
>>  
>>
>> [image: Google Logo] 
>> Xiaoming 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q2DIxeA:ref
>>
>

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Listing all user lists returns nothing but creating new user complaints about name already being used.

[Sebastian Rickelt]

Hi,

I've created and deleted a user list via the API if I then want to create a 
new user list with the same name I get an error that the name is already 
being used. 

The UI doesn't show any user lists. 

The API returns no existing user lists:

{
  "service": "google.ads.googleads.v5.services.GoogleAdsService",
  "method": "Search",
  "messages": [
{
  "message_origin": "client",
  "raw_message": "*",
  "message": {
"1": "*",
"2": "SELECT user_list.id, user_list.name FROM user_list ORDER BY 
user_list.id"
  },
  "timestamp": "2021-03-08T10:24:51.774218+01:00"
},
{
  "message_origin": "server",
  "raw_message": "Kh4KDHVzZXJfbGlzdC5pZAoOdXNlcl9saXN0Lm5hbWU=",
  "message": {
"5": {
  "1": [
"user_list.id",
"user_list.name"
  ]
}
  },
  "timestamp": "2021-03-08T10:24:52.165304+01:00"
}
  ],


but if I want to create a new one reusing the name I get

{
  "service": "google.ads.googleads.v5.services.UserListService",
  "method": "MutateUserLists",
  "messages": [
{
  "message_origin": "client",
  "raw_message": "*",

  "message": {
"1": "*",
"2": {
  "1": {
"4": {
  "1": "test.csv"
},
"8": {
  "1": "30"
},
"19": {
  "2": "2"
}
  }
}
  },
  "timestamp": "2021-03-08T10:29:17.794712+01:00"
}
  ],
  "error": {
"code": "InvalidArgument",
"message": "Request contains an invalid argument."
  },


"metadata_response_trailers": {
  "google.ads.googleads.v5.errors.googleadsfailure-bin": [
"\np\n\u0003\ufffd\u0004\u000c\u0012AName is already being used for another 
user list for the 
account.\u001a\u0002*\u\"\"\u0012\u000e\n\noperations\u0012\u\u0012\u0008\n\u0006create\u0012\u0006\n\u0004name"
  ],
  "request-id": [
"S9z-kLX4WEp7bLhZRGZ9Dg"
  ]
}


Why is that? Does it take some time before the previous user list is 
deleted? Why is no user list shown in the UI or returned via the API if one 
with the same name already exists?

Kind regards,

Sebastian

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