Re: no response on the api basic access

[Samuel Liu]

I can't find any email with a case id.

On Friday, December 22, 2023 at 3:15:33 PM UTC-8 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you have applied for API 
> basic access and haven't received any updates on your application status.
>
> I would like to inform you that the case ID will be present in the 
> auto-generated email from the compliance team after you submit the 
> application form.
>
> Since the access requests are handled by the Google Ads API Compliance 
> team, we are transferring the case to the Ads API Compliance team. Can you 
> kindly provide the following information for the compliance team to further 
> assist you with your concern?
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated). 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary: The user has applied for API access with the below details.
>
>
>
>- Google Ads Manager Account (MCC) ID: 887-831-1394 
>
>
>- Cases ID: requested 
>- Access type: Basic 
>
> Do reach out to the Google Ads API support 
> team for any 
> queries related to the API. 
> This message is in relation to case "ref:!00D1U01174p.!5004Q02r3QPM:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: trying to generate a conversion throw user_permission_denied error

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for getting back to us.

Can you please confirm which email address you are using to generate your Oauth 
credentials?

Kindly note that the email address that is used to generate Oauth credentials 
has access to the manager account. If this is the case, then you should not get 
this USER_PERMISSION_DENIED error.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r2xDW:ref"

Thanks,

Google Ads API Team

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Re: no response on api basic access

[Kartik Gurmule]

I do not see a Case ID generated when filling the form on 
(https://support.google.com/adspolicy/contact/contact_ads_api). Neither did 
I receive any emails with acknowledgement.

On Friday 22 December 2023 at 22:58:26 UTC+5:30 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you have applied for basic 
> access and haven’t received any response. Since the access requests are 
> handled by the Google Ads API Compliance team, we are transferring the case 
> to the Ads API Compliance team. Can you kindly provide the following 
> information for the compliance team to further assist you with your 
> concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated). 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 127-995-6656 
>- Case ID: Requested 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02r3LRe:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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RE: no response from google api basic access request

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for basic 
access and haven’t received any response. Since the access requests are handled 
by the Google Ads API Compliance team, we are transferring the case to the Ads 
API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for basic access with the below details.

Google Ads Manager Account (MCC) ID: 442-998-7872
Case ID: 4-581235875

Do reach out to the Google Ads API support team for any queries related to the 
API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02r3NEc:ref"

Thanks,

Google Ads API Team

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No response from Google API Basic Access request

[Алексей Янковский]

case ID 4-581235875
There is no confirmation or rejection. Is it possible to get any
information on this issue?
My Google Ads Manager ID is 442-998-7872

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Re: trying to generate a conversion throw user_permission_denied error

[Isa]

Hi, I  sent you the required information.

Regards

El jueves, 21 de diciembre de 2023 a la(s) 4:35:01 p.m. UTC-3, Google Ads 
API Forum Advisor escribió:

> Hi,
>
> Thank you for getting back to us. 
>
> Upon checking logs, I understand that you are still getting an 
> “USER_PERMISSION_DENIED” error. I would kindly request you to check if you 
> have a correct *access level* 
> 
>  
> to the Google Ads account that you are accessing and share the screenshot 
> with us for further investigation. 
>
> To analyze this issue further could you please provide us with the below 
> details. 
>
>- Can you please run *List Accessible Customers* 
>
> 
>  
>and provide us complete API request and response logs, you may also check 
>this *API documentation* 
>
> 
>  
>for more information. 
>- The user email used for authenticating the API query.  
>- Also, I would suggest you to send the logs as an attachment to this 
>email thread.  
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02r2xDW:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>  
>
>

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Update an User List Google Ads

[Diego Pacheco]

Hello everyone

I want to update a list of Google Ads users, but is there a method that 
allows me to do this? because on other platforms like Tiktok API or 
Facebook Business there are methods for this but I didn't find anything here

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RE: no response on api basic access

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for basic 
access and haven’t received any response. Since the access requests are handled 
by the Google Ads API Compliance team, we are transferring the case to the Ads 
API Compliance team. Can you kindly provide the following information for the 
compliance team to further assist you with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated).

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for basic access with the below details.

Google Ads Manager Account (MCC) ID: 127-995-6656
Case ID: Requested

Do reach out to the Google Ads API support team for any queries related to the 
API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02r3LRe:ref"

Thanks,

Google Ads API Team

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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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No Update on Google Ads API Application

[Kartik Gurmule]

It has been over 2 months since I submitted my application for Basic 
Access. We have kept new onboarding on our app on hold until we could 
programmatically serve them. I filled the API Support Compliance Team form 
too around 1 month but but no update from them yet. Please escalate this 
issue for me.

My MCC ID: 127-995-6656

Thanks!

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No Response on API Basic Access

[Kartik Gurmule]

It has been over 2 months since I submitted my application for Basic 
Access. We have kept new onboarding on our app on hold until we could 
programmatically serve them. I filled the API Support Compliance Team form 
too around 1 month but but no update from them yet. Please escalate this 
issue for me.

My MCC ID: 127-995-6656

Thanks!

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RE: no response on api basic access

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you have applied for Basic access 
to the Google Ads API. Since the access requests are handled by the Google Ads 
API Compliance team, we are transferring the case to the Ads API Compliance 
team. Can you kindly provide the following information for the compliance team 
to further assist you with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated).

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for Basic access to the Google Ads API with the below 
details.

Google Ads Manager Account (MCC) ID: 377-004-0945
Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the 
API.

You can send the details via Reply privately to the author option or a direct 
private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r3JtM:ref"

Thanks,

Google Ads API Team

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No response on API Basic access

[Torsten Gauger]

Hello,

It has been over two weeks since I submitted my application, and I 
understand that processing times may vary. However, given the significance 
of this API to my project timeline, I wanted to inquire about the status of 
my application and whether there are any additional steps or information 
needed from my end to expedite the process.
My MCC ID is 377-004-0945.

Thanks in advance!

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Re: no response on basic api access request after 2 weeks

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team. Kindly disregard 
the previous email as Compliance team alias was not included.

After reviewing your concern, I understand that you have submitted a request 
for the Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team. Can you kindly 
provide the following information for the compliance team to further assist you 
with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated)
Access level applied (Basic or Standard access)
Google Ads Manager Account (MCC) ID

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for the API access with the below details.

Google Ads Manager Account (MCC) ID: requested
Case ID: requested
Access level: requested

Do reach out to the Google Ads API support team for any queries related to the 
API.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r37Gg:ref"

Thanks,

Google Ads API Team

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Re: no response on basic api access request after 2 weeks

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request 
for the Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team. Can you kindly 
provide the following information for the compliance team to further assist you 
with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated)
Access level applied (Basic or Standard access)
Google Ads Manager Account (MCC) ID

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for the API access with the below details.

Google Ads Manager Account (MCC) ID: requested
Case ID: requested
Access level: requested

Do reach out to the Google Ads API support team for any queries related to the 
API.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r37Gg:ref"

Thanks,

Google Ads API Team

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https://googleadsdeveloper.blogspot.com/
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Re: no response on basic api access request after 2 weeks

[陳達垠]

I also encountered the same problem. I sent the API application without any 
confirmation letter. I had no idea where the review progress was. It was 
also said that it would be reviewed in three days, but nothing happened.
Google Ads API Forum Advisor 在 2023年12月22日 星期五清晨6:32:16 [UTC+8] 的信中寫道：

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that your issue is that you 
> applied for API - Basic Access, but you have not received any response. 
> Since the access requests are handled by the Google Ads API Compliance 
> team, we are transferring the case to the Ads API Compliance team. Can you 
> kindly provide the following information for the compliance team to further 
> assist you with your concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated) 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request. Summary: The user has applied for API access with the below 
> details. 
>
>- Google Ads Manager Account (MCC) ID: requested 
>- Cases ID: requested 
>- Access type: Basic Access 
>
> Do reach out to the Google Ads API support team 
> , for any 
> queries related to the API. You can send the details via Reply privately to 
> the author option, or direct private reply to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02r37Gg:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: no response on basic api access request after 2 weeks

[John Moses]

I have not received a case ID yet.

Thanks,
John Moses

LeadSigma
office (913) 243-8377
https://www.leadsigma.com


On Thu, Dec 21, 2023 at 4:31 PM Google Ads API Forum Advisor
 wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that your issue is that you
> applied for API - Basic Access, but you have not received any response.
> Since the access requests are handled by the Google Ads API Compliance
> team, we are transferring the case to the Ads API Compliance team. Can you
> kindly provide the following information for the compliance team to further
> assist you with your concern:
>
>- Case ID generated from the compliance team in the format
>0-0###0 (if there is any generated)
>
> @Compliance team, please confirm if you are able to assist in the below
> access request. Summary: The user has applied for API access with the below
> details.
>
>- Google Ads Manager Account (MCC) ID: requested
>- Cases ID: requested
>- Access type: Basic Access
>
> Do reach out to the Google Ads API support team
> , for any
> queries related to the API. You can send the details via Reply privately to
> the author option, or direct private reply to this email.
>
> This message is in relation to case "ref:!00D1U01174p.!5004Q02r37Gg:ref"
>
> Thanks,
>
> [image: Google Logo] Google Ads API Team
>
>
>

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Google Ads preview

[Jakub Banik]

Hello, I would kindly ask you is there any option to retrieve Google ad 
preview as is its shown to customers. 
Example i have setup  multiple ads one for google search one for video and 
etc. 
I would like to  show all previews of all ads for given campaign. Preffered 
image format or html content. 
1. So my question is are you providing any preview table?
2. If not is there any other service where i can retrieve previews?
3. if not Do i have to mimic your preview  using ad table?
4. If yes for mimic do i need other resources to replicate your preview?
May i ask you please to be rather then general solution... I prefer short 
and specific advices. 

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RE: keywordplanideaservice sometimes does not return data for 12 months.

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you are unable to fetch the 
data associated with a particular keyword across the 12 months.

In order to assist you further, kindly provide us with the "complete API logs" 
(request and response with request-id and request header) generated at your end 
and the uncropped UI screenshot (from Google Ads account) of the report 
highlighting the data that you are trying to fetch via the Google Ads API.

If you are using a client library and haven't enabled the logging yet, I would 
request you to enable logging for the specific client library that you are 
using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to 
enable logging at your end. For REST interface requests, you can enable logging 
via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct 
private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r3Ged:ref"

Thanks,

Google Ads API Team

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Keywords in UI do not match with keywords in keyword_view endpoint

[Adrián Alfaro]

Hi,
I am triying to obtain the keywords used in a specific ad group with this 
query:

SELECT ad_group.id, ad_group_criterion.keyword.text, 
ad_group_criterion.keyword.match_type, metrics.clicks FROM keyword_view 
where ad_group.id = XX"

With this query, I am obtaining 25 results, 7 keywords are match_type = 
BROAD and 18 keywords are match_type = EXACT. That last type of keywords 
are the ones generated from the BROAD keywords (also, the sum of clicks 
from EXACT keywords is the same as the sum of clicks from BROAD keywords).

Up to this point, everything is correct, the thing is, when I check in the 
UI it just appears the 7 BROAD keywords that are the ones that I originally 
put when I created the adgroup (I am just using the filter for the 
adgroup_id).

I want to get the same results as in the UI so I tried to filter them. 
However, I would like to bring data from multiple adgroups at the same 
time, so I can't filter all the keywords with match_type = EXACT, because I 
can lose keywords from other agroups where the keywords were orignally 
added as EXACT.

My questions with all this long explanation is:
Is there any way to identify this "generated" keywords so I can filter 
them? 
Is there any way to link the original BROAD keyword with the generated 
keyword?

Maybe I am also misunderstanding how BROAD keywords work, in that case I 
would also appreciate if you correct me.
Thank you in advance!

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KeywordPlanIdeaService sometimes does not return data for 12 months.

[冨田英祐（pokotyamu えーちゃん）]

Hi,

I'm trying to get search volume using 
KeywordPlanIdeaService.GenerateKeywordHistoricalMetrics.

I expect to get back results for each month from January through December, 
respectively.
For example, the following request/response.

```
I, [2023-12-22T17:44:27.171658 #20828]  INFO -- : CID: xx, Host: 
googleads.googleapis.com:443, Method: 
/google.ads.googleads.v15.services.KeywordPlanIdeaService/GenerateKeywordHistoricalMetrics,
 
IsFault: no, Request ID: 7S6lXI5Zz11cxAgA36Aj7Q
D, [2023-12-22T17:44:27.171843 #20828] DEBUG -- : Outgoing request: 
Headers: 
{"developer-token":"REDACTED","login-customer-id":"xx","x-goog-api-client":"gl-ruby/3.2.2
 
gccl/25.0.0 gax/0.20.0 gapic/25.0.0 grpc/1.60.0 
pb/3.25.1","x-goog-request-params":"customer_id=xx"} Payload: 
{"customerId":"xx","keywords":["macbook"],"keywordPlanNetwork":"GOOGLE_SEARCH"}
D, [2023-12-22T17:44:27.171884 #20828] DEBUG -- : Incoming response: 
Payload: 
{"results":[{"text":"macbook","keywordMetrics":{"avgMonthlySearches":"335","monthlySearchVolumes":[{"year":"2022","month":"DECEMBER","monthlySearches":"335"},{"year":"2023","month":"JANUARY","monthlySearches":"335"},{"year":"2023","month":"FEBRUARY","monthlySearches":"274"},{"year":"2023","month":"MARCH","monthlySearches":"335"},{"year":"2023","month":"APRIL","monthlySearches":"274"},{"year":"2023","month":"MAY","monthlySearches":"274"},{"year":"2023","month":"JUNE","monthlySearches":"274"},{"year":"2023","month":"JULY","monthlySearches":"335"},{"year":"2023","month":"AUGUST","monthlySearches":"335"},{"year":"2023","month":"SEPTEMBER","monthlySearches":"335"},{"year":"2023","month":"OCTOBER","monthlySearches":"335"},{"year":"2023","month":"NOVEMBER","monthlySearches":"409"}],"competition":"HIGH","competitionIndex":"100","lowTopOfPageBidMicros":"15486800","highTopOfPageBidMicros":"243427049"}}]}
```

However, after trying several words, I found one word that did not return 
12 months of data.

If you know the characteristics of the words that do not return 12 months 
of data, please let me know.
I am wondering if words with very low search volume match this.

```
I, [2023-12-22T17:53:20.799901 #20828]  INFO -- : CID: xx, Host: 
googleads.googleapis.com:443, Method: 
/google.ads.googleads.v15.services.KeywordPlanIdeaService/GenerateKeywordHistoricalMetrics,
 
IsFault: no, Request ID: gAZlEHhBHls_Iqp_26IVdQ
D, [2023-12-22T17:53:20.800048 #20828] DEBUG -- : Outgoing request: 
Headers: 
{"developer-token":"REDACTED","login-customer-id":"xx","x-goog-api-client":"gl-ruby/3.2.2
 
gccl/25.0.0 gax/0.20.0 gapic/25.0.0 grpc/1.60.0 
pb/3.25.1","x-goog-request-params":"customer_id=xx"} Payload: 
{"customerId":"xx","keywords":["ロングデニムサロペット"],"keywordPlanNetwork":"GOOGLE_SEARCH"}
D, [2023-12-22T17:53:20.800082 #20828] DEBUG -- : Incoming response: 
Payload: {"results":[{"text":"ロング デニム 
サロペット","closeVariants":["ロングデニムサロペット"]}]}
```

Thank you for your confirmation.

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