Re: CUSTOMER_NOT_ENABLED

[Shawn Hsiao]

Hi,

I had encountered the same issue, set customer.status = 'ENABLED' solved 
the issue.

On Wednesday, January 31, 2024 at 5:53:10 AM UTC+8 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us.
>
> To better understand your concerns, could you please provide us with the 
> complete API logs (*request* 
> 
>  
> and *response* 
> 
>  
> with *request-id* 
> 
>  
> and *request header* 
> )
>  
> and uncropped UI screenshots to further investigate this issue. 
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides *Java* 
> 
> ,* .Net* 
> 
> ,* PHP* 
> 
> ,* Python* 
> 
> ,* Ruby* 
>  
> or* Perl* 
>  
> to enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
>   
> This message is in relation to case "ref:!00D1U01174p.!5001U0CZyNO:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: no response for google developer api token

[pragya kohli]

Thank you for responding and providing with basic access

On Wednesday, January 10, 2024 at 10:06:13 PM UTC+5:30 Google Ads API Forum 
Advisor wrote:

Hi,

Thank you for contacting the Google Ads API support team.

After reviewing your concern, I understand that you have applied for 
the basic API access and are waiting for the response. Since 
the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team. Can you kindly 
provide the following information for the compliance team to further assist 
you with your concern: 

   - Case ID generated from the compliance team in the format 
   0-0###0 (if there is any generated) 


@Compliance team, please confirm if you are able to assist in the 
below access request.

Summary:
 
The user has applied for API access with the below details. 

   - Google Ads Manager Account (MCC) ID: 428-391-0925 


   - Cases ID:  Not assigned 
   - Access level: Basic API access 

Do reach out to the Google Ads API 
 support team for 
any queries related to the API.

  
This message is in relation to case "ref:!00D1U01174p.!5004Q02rVoYo:ref"


Thanks,
  [image: Google Logo] Google Ads API Team 


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Waiting for google Adwords API basic access

[Alexandre Vieira]

I have requested access to a basic access for the google adwords basic 
access, around 4 days ago, and still didn't received this credentials or 
any response at all.

Developer token: Ej8h3OUzSoiJUv155GIR3g
MCC:  889-774-7250

waiting updates.
Regards, Alexandre.

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Basic Ads API Access, not getting any response at all

[Nathan Grech]

Hi There,

We are a digital marketing agency wanting to build a reporting platform for 
internal campaign review, as well as client reporting.

I've applied for API access from our MCC 2-3 times and each time have heard 
nothing back in return. This has been since December.

I've tried raising support tickets through our MCC, but I keep getting 
referred back to the initial application for, which I have filled in again, 
but once again, do not hear anything back?

I've requested basic access at this stage, can anyone assist in getting an 
actual response or update on our request. (I did not receive any email or 
acknowledgement that I had even made a request in the first place, so am 
not sure that it has even been received.)

Each time I raise a new request, they ask me to use the original thread, 
but the original thread just keeps telling me to use the signup form again. 
Very frustrating.

If anyone can offer any advice it would be much appreciated. 

RE: API Access [0-326535412]

Nathan

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Re: no google ads api updated

[JIHAO LI]

Thank you so much for the reply. I apply for the "basic access". (I believe 
either 'basic access' or 'standard access' could fit my needs).
Please let me know if I need to provide more information for obtain the 
approval of my application.


Best,

William Lee
On Tuesday, January 30, 2024 at 12:03:49 PM UTC-8 Google Ads API Forum 
Advisor wrote:

> Hi William,
>
> Thank you for reaching out to the Google Ads API support team.
>
> By reviewing your query, I understand that you have applied for Google Ads 
> API token and have not received any update.
>
> Kindly confirm whether you have applied for basic access or standard 
> access since both are different. To know more about different Access levels 
> of Google Ads API developer token, you may check the Access levels 
> 
> .
>
> Since the access requests are handled by the Google Ads API Compliance 
> team, we are transferring the case to the Ads API Compliance team. 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for the access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 998-089-2088 
>- Case ID : The user says that they did not receive a case ID  
>- Access level : requested 
>
> This message is in relation to case "ref:!00D1U01174p.!5004Q02ryg3t:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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RE: api standard access

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

I see that you have already raised this concern on another thread with the 
subject 'API Standard Access Application', and we have already responded there 
for this issue. To avoid multiple threads on the same issue, please take a look 
at that thread and continue the discussion on the same for further updates on 
the issue.
This message is in relation to case "ref:!00D1U01174p.!5004Q02ryg5V:ref"

Thanks,

Google Ads API Team

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API Standard Access

[BI Digix]

Hello Google API team,

I have applied in the past month for API access, but have not heard 
anything back from google.  

Like many others I am jus trying to ingest my company's own data.  
My MCC ID is 979-814-3242. 

I did not receive a case ID when I submitted the application.

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RE: no google ads api updated

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi William,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you have applied for Google Ads API 
token and have not received any update.

Kindly confirm whether you have applied for basic access or standard access 
since both are different. To know more about different Access levels of Google 
Ads API developer token, you may check the Access levels.

Since the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for the access with the below details.

Google Ads Manager Account (MCC) ID: 998-089-2088
Case ID : The user says that they did not receive a case ID
Access level : requested

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryg3t:ref"

Thanks,

Google Ads API Team

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API Standard Access Application

[BI Digix]

Hello,

A few weeks ago, I applied for standard access on behalf of my employer. I 
verfified my email address multiple times and have not heard back regarding 
my application.

I am posting here as my company needs this access to proceed with our 
operations.

Account ID: 979-814-3242
Case Number: Not Assigned

Please let me know how I can help get this resolved. Thank you.

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No Google Ads API Updated

[JIHAO LI]

Hello Google API team,

I have applied twice in the past month for API access using the Google Ads 
API Token Application, but have not heard anything back from google.  

Like many others I am jus trying to ingest my company's own data.  
My MCC ID is 998-089-2088. 

I did not receive a case ID when I submitted the application.

Thanks,

William


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RE: google ads api token basic access - status update

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you have applied for basic access 
and have not received any update.

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for the access with the below details.

Google Ads Manager Account (MCC) ID:  446-622-8848
Case ID : The user says that they have not received the case ID
Access level : Basic

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryftL:ref"

Thanks,

Google Ads API Team

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Google ADS API Token Basic Access - Status Update

[Giampiero De Feo]

Hi Google Ads API Team,

Last week I applied for google ads api base access, but I haven't received 
any response yet.

I am posting to this forum because there is no way to contact you.


MCC ID : 446-622-8848
Case ID was not received.

Thank you for your reply.

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Re: CUSTOMER_NOT_ENABLED

[OU L]

The current code includes a condition for "customer.status," but none of 
the conditions seem to effectively filter out this issue. Is there a better 
way to handle this in the code?
[image: 圖片1.png][image: 圖片2.png]

Google Ads API Forum Advisor 在 2024年1月29日 星期一晚上9:48:36 [UTC+8] 的信中寫道：

> Hi,
>
> Thank you for getting back to us.
>
> Upon checking the provided logs, it appears that you are encountering a 
> CUSTOMER_NOT_ENABLED 
> 
>  error, 
> which states that you are performing API requests to customers that are 
> either inactive or cancelled. You will first need to ensure that the 
> accounts are active. Please refer to the help center article Reactivate a 
> cancelled Google Ads account 
> 
>  to 
> get more information on how to reactivate the said accounts.
>   
> This message is in relation to case "ref:!00D1U01174p.!5001U0CZyNO:ref"
>
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>
>  
>
>

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Re: google ads api basic access location

[Data Analytics]

Hello compliance team,

It has been a week and I still have not heard back regarding my API 
access.  Please help.

Thanks,
Michoel  Snow

On Monday, January 22, 2024 at 10:28:37 AM UTC-5 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> By reviewing your concern, I understand that you have applied for Basic 
> access to the Google Ads API. Since the access requests are handled by the 
> Google Ads API Compliance team, we are transferring the case to the Ads API 
> Compliance team.
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary: 
>
> The user has applied for Basic access to the Google Ads API with the below 
> details. 
>
>- Google Ads Manager Account (MCC) ID: 387-854-0207 
>- Case ID: No Case ID as per the user. 
>
> Do reach out to the Google Ads API 
>  support team 
> for any queries related to the API.
>
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rXxrN:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: campaign criterion query is not getting keywords

[Özgür Nevres]

I mean,
Is there a query to get lists, their type (i.e. negative keywords), and on 
which campaign(s) these lists applied?

On Tuesday, January 30, 2024 at 6:36:18 PM UTC+3 Özgür Nevres wrote:

> Hi,
>
> thanks for the response. It seems the user added those keywords using a 
> LIST.
> How can I get these keywords?
>
> On Tuesday, January 30, 2024 at 3:17:11 PM UTC+3 Google Ads API Forum 
> Advisor wrote:
>
>> Hi,
>>
>> Thank you for reaching out to the Google Ads API support team.
>>
>> After reviewing your query, I understand that you are not getting 
>> keywords for the campaign criterion query. To analyze your issue further, I 
>> would kindly request that you provide us with the complete API logs (
>> *request* 
>> 
>>  
>> and 
>> 
>> *response* 
>> 
>>  
>> with 
>> 
>> *request-id* 
>> 
>>  
>> and 
>> *request
>>  
>> header* 
>> )
>>  
>> along with the uncropped UI screenshot generated at your end to better 
>> assist you on this request. 
>>
>> If you are using a client library and haven't enabled the logging yet, I 
>> would request you to enable logging for the specific client library that 
>> you are using. You can refer to the guides 
>> 
>> *Java* 
>> 
>> , 
>> 
>> *.Net* 
>> 
>> , 
>> 
>> *PHP* 
>> 
>> , 
>> 
>> *Python* 
>> 
>> , 
>> 
>> *Ruby* 
>>  
>> or 
>> 
>> *Perl* 
>>  
>> to enable logging at your end. For REST interface requests, you can enable 
>> logging via the curl command by using the -i flag.
>>
>> You can send the details via *Reply privately to the author option*, or 
>> *direct 
>> private reply* to this email.
>>   
>> This message is in relation to case "ref:!00D1U01174p.!5004Q02ryeV8:ref"
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>  
>>
>>

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Re: campaign criterion query is not getting keywords

[Özgür Nevres]

Hi,

thanks for the response. It seems the user added those keywords using a 
LIST.
How can I get these keywords?

On Tuesday, January 30, 2024 at 3:17:11 PM UTC+3 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your query, I understand that you are not getting keywords 
> for the campaign criterion query. To analyze your issue further, I would 
> kindly request that you provide us with the complete API logs (*request* 
> 
>  
> and 
> 
> *response* 
> 
>  
> with 
> 
> *request-id* 
> 
>  
> and 
> *request
>  
> header* 
> )
>  
> along with the uncropped UI screenshot generated at your end to better 
> assist you on this request. 
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides 
> 
> *Java* 
> 
> , 
> 
> *.Net* 
> 
> , 
> 
> *PHP* 
> 
> , 
> 
> *Python* 
> 
> , 
> 
> *Ruby* 
>  
> or 
> 
> *Perl* 
>  
> to enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02ryeV8:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>  
>
>

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RE: token issue

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I can see that you have encountered the common 
invalid_grant error. This error means the token has expired or revoked. For 
more information about refresh token expiration, you also may refer to the 
Refresh token expiration guide.

That said, you may try generating a new refresh token to resolve this error. To 
generate a new refresh token you may refer to Get an OAuth2 Refresh Token and 
Configure Your Client guide.

I hope this helps. kindly get back to us, if you have further queries.
This message is in relation to case "ref:!00D1U01174p.!5004Q02ryelL:ref"

Thanks,

Google Ads API Team

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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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token issue

[Jade Huang]

hi , 
i renew the token , but why it still show me expired
用戶端密鑰
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
建立日期
2024年1月23日 中午12:05:01 [GMT+8]
狀態
已啟用
停用
用戶端密鑰
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
建立日期
2024年1月30日 下午5:11:34 [GMT+8]
狀態
已啟用
停用
 ADD SECRET

com.google.api.client.auth.oauth2.TokenResponseException: 400 Bad Request

POST https://oauth2.googleapis.com/token

{

"error": "invalid_grant",

"error_description": "Token has been expired or revoked."

}

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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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RE: campaign criterion query is not getting keywords

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your query, I understand that you are not getting keywords for 
the campaign criterion query. To analyze your issue further, I would kindly 
request that you provide us with the complete API logs (request and response 
with request-id and request header) along with the uncropped UI screenshot 
generated at your end to better assist you on this request.

If you are using a client library and haven't enabled the logging yet, I would 
request you to enable logging for the specific client library that you are 
using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to 
enable logging at your end. For REST interface requests, you can enable logging 
via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct 
private reply to this email.
This message is in relation to case "ref:!00D1U01174p.!5004Q02ryeV8:ref"

Thanks,

Google Ads API Team

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Campaign criterion query is not getting keywords

[Özgür Nevres]

Hi,

For one CustomerClient, the Campaign criterion query is not getting 
keywords, but getting other criteria. 


   1. For other CustomerClients, it is getting keywords successfully
   2. Yes, there are both positive and negative keywords for that 
   particular customer client, I can see them on the GoogleAds website.

What can be the problem?

my query is:

SELECT campaign_criterion.ad_schedule.day_of_week, 
campaign_criterion.ad_schedule.end_hour, 
campaign_criterion.ad_schedule.end_minute, 
campaign_criterion.ad_schedule.start_hour, 
campaign_criterion.ad_schedule.start_minute, 
campaign_criterion.age_range.type, campaign_criterion.bid_modifier, 
campaign_criterion.brand_list.shared_set, campaign_criterion.campaign, 
campaign_criterion.carrier.carrier_constant, 
campaign_criterion.combined_audience.combined_audience, 
campaign_criterion.content_label.type, campaign_criterion.criterion_id, 
campaign_criterion.custom_affinity.custom_affinity, 
campaign_criterion.custom_audience.custom_audience, 
campaign_criterion.device.type, campaign_criterion.display_name, 
campaign_criterion.gender.type, campaign_criterion.income_range.type, 
campaign_criterion.ip_block.ip_address, campaign_criterion.keyword.text, 
campaign_criterion.keyword.match_type, 
campaign_criterion.keyword_theme.free_form_keyword_theme, 
campaign_criterion.keyword_theme.keyword_theme_constant, 
campaign_criterion.language.language_constant, 
campaign_criterion.listing_scope.dimensions, 
campaign_criterion.local_service_id.service_id, 
campaign_criterion.location.geo_target_constant, 
campaign_criterion.location_group, 
campaign_criterion.location_group.enable_customer_level_location_asset_set, 
campaign_criterion.location_group.feed, 
campaign_criterion.mobile_app_category.mobile_app_category_constant, 
campaign_criterion.mobile_application.app_id, 
campaign_criterion.mobile_application.name, 
campaign_criterion.mobile_device.mobile_device_constant, 
campaign_criterion.negative, 
campaign_criterion.operating_system_version.operating_system_version_constant, 
campaign_criterion.parental_status.type, campaign_criterion.placement.url, 
campaign_criterion.proximity.address.city_name, 
campaign_criterion.proximity.address.country_code, 
campaign_criterion.proximity.address.postal_code, 
campaign_criterion.proximity.address.province_code, 
campaign_criterion.proximity.address.province_name, 
campaign_criterion.proximity.address.street_address, 
campaign_criterion.proximity.geo_point.latitude_in_micro_degrees, 
campaign_criterion.proximity.radius, 
campaign_criterion.proximity.geo_point.longitude_in_micro_degrees, 
campaign_criterion.proximity.radius_units, 
campaign_criterion.resource_name, campaign_criterion.status, 
campaign_criterion.topic.path, campaign_criterion.topic.topic_constant, 
campaign_criterion.type, 
campaign_criterion.user_interest.user_interest_category, 
campaign_criterion.user_list.user_list, 
campaign_criterion.webpage.conditions, 
campaign_criterion.webpage.coverage_percentage, 
campaign_criterion.webpage.criterion_name, 
campaign_criterion.webpage.sample.sample_urls, 
campaign_criterion.youtube_channel.channel_id, 
campaign_criterion.youtube_video.video_id, campaign.id FROM 
campaign_criterion

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oauth2 token issue

[Jade Huang]

hi,

 I have an issue about adding secret for  OAuth 2.0 
previous token already expired so I add for a new secret for the new token ,
but then it still show me message down below , is there any way to solve it 
? when I add a new secret can I use it right away??

Jade

com.google.api.client.auth.oauth2.TokenResponseException: 400 Bad Request

POST https://oauth2.googleapis.com/token

{

"error": "invalid_grant",

"error_description": "Token has been expired or revoked."

}

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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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