Re: invalid_customer_id when accepting a manager link request

2024-02-21 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi,

Thank you for getting back to us.

I would like to inform you that you have provided us with the request and 
response headers only which are not sufficient to investigate the issue. So, I 
request you to send us the request and response body along with the visible 
Manager ID and Client ID to assist you further.

You can send the details via Reply privately to the author option or a direct 
private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzIgu:ref"

Thanks,

Google Ads API Team

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Re: adgroupcriterionoperation - update listinggrouptype unit to subdivision

2024-02-21 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi,

Thank you for getting back to us.

I understand that you are seeking assistance for LISTING_GROUP_ALREADY_EXISTS 
error and LISTING_GROUP_SUBDIVISION_REQUIRES_OTHERS_CASE error. Kindly 
double-check the ID of the listing group you are trying to add. Make sure it 
doesn't already exist in the ad group you are adding it to. You can check for 
this by looking for repeated creation operations for the same ID or name.

As per the API documentation, a subdivision introduces a new level in the tree, 
while units are leaves of the tree. Each subdivision must always be completely 
partitioned, so it must contain a node representing 'Other'. To avoid error, 
add 'Other' node to the subdivision. You may refer to this guide for more 
information.

Regarding the above conflict between 'Others' nodes, the Google Ads API 
requires a single "Others" node per ad group. Having two nodes with the same 
name "Others" in the same ad group creates the conflict you're encountering. 
Since you want to create "Others" node for each brand, the earlier created 
'Others' node might be redundant. You can remove it from the brands partition. 
If you want to keep separate "Others" nodes, ensure they have distinct 
case_value fields. This helps differentiate them in the API calls. Hope this 
helps.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rzEgV:ref"

Thanks,

Google Ads API Team

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Re: invalid_customer_id when accepting a manager link request

2024-02-21 Thread Ethan Crabb
Thanks for your response.
I've sent over the requested details privately.

Thanks, Ethan 

On Wednesday 21 February 2024 at 07:01:00 UTC Google Ads API Forum Advisor 
wrote:

> Hi,
>
> Thank you for getting back to us.
>
> Yes, you are correct the customer Id is the client Id and it needs to be 
> associated with the Manger account Id. Login-customer-id refers to the 
> Manager account Id. In order to investigate your issue further, kindly 
> provide us with the earlier requested complete API logs (*request* 
> 
>  
> and 
> 
> *response* 
> 
>  
> with 
> 
> *request-id* 
> 
>  
> and 
> *request
>  
> header* 
> )
>  
> generated at your end.
>
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides 
> 
> *Java* 
> 
> , 
> 
> *.Net* 
> 
> , 
> 
> *PHP* 
> 
> , 
> 
> *Python* 
> 
> , 
> 
> *Ruby* 
>  
> or 
> 
> *Perl* 
>  
> to enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rzIgu:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: adgroupcriterionoperation - update listinggrouptype unit to subdivision

2024-02-21 Thread Jebron Lames
Thanks for getting back to me again. I just want to say I appreciate your 
responses and deeply apologize as this is quite a complex and sensitive 
process given the constraints.

in your response:

   - You don't necessarily need to find and delete an "Others" node that 
   doesn't exist in your current tree. While the "Others" node captures 
   everything not explicitly covered by your subdivisions, it's automatically 
   created if it doesn't exist when you add a new subdivision.

Here are 3 separate examples (server-side logs) of trying to work with the 
API to convert a unit to a subdivision.
In each test I am:  In the 1st case, I pass just 2 objects (resource -1 & 
resource -2) as I was curious to see if I didn't add an "others" case, if 
it would be added. Each subsequent test I pass 3 objects to handle the 
"others" case.
*Note: To create this campaign with the Google Ads Api I had to have a root 
Node -> everything else root node -> brand node > everything else in brand 
node -> product_item_id node.*
 {
//*SUBDIVISION*
entity: 'ad_group_criterion',
operation: 'create',
resource: {
  resource_name: 'customers/2595901092/adGroupCriteria/157149367644~-1',
  ad_group: 'customers/2595901092/adGroups/157149367644',
  listing_group: [Object],
  negative: false,
  status: 2
}
  },
  {
// *UNIT*
entity: 'ad_group_criterion',
operation: 'create',
resource: {
  resource_name: 'customers/2595901092/adGroupCriteria/157149367644~-2',
  ad_group: 'customers/2595901092/adGroups/157149367644',
  cpc_bid_micros: 40,
  listing_group: [Object],
  negative: false,
  status: 2
}
  },
  {
// *UNIT*
entity: 'ad_group_criterion',
operation: 'create',
resource: v {
  ad_group: 'customers/2595901092/adGroups/157149367644',
  resource_name: 'customers/2595901092/adGroupCriteria/157149367644~-3',
  cpc_bid_micros: 40,
  negative: false,
  status: 2,
  listing_group: [Object]
}
  }

*case_value (in order):*
[
//brand
  { product_brand: { value: 'american fyre designs' } },

//everything else in brand - 1st test does not contain this.
  { product_brand: {} },

  {
// product under brand
product_item_id: { value: 'shopify_us_5960181579931_37204494057627' }
  }
]
*Test 1 - Do not add 'Others Node' because it is "automatically created" 
according to the previous explanation (2 operations)*
Ed {
  errors: [
Sd {
  error_code: { criterion_error: 108 },
  message: 'Subdivided listing groups must have an "others" case.',
  trigger: { int64_value: Long { low: -1, high: -1, unsigned: false } },
  location: [
Pd { field_name: 'mutate_operations', index: 0 },
Pd { field_name: 'ad_group_criterion_operation' },
Pd { field_name: 'create' },
Pd { field_name: 'listing_group' },
Pd { field_name: 'type' }
  ],
},
Sd {
  error_code: { criterion_error: 106 },
  message: 'Ad group is invalid due to the listing groups it contains.',
  trigger: { int64_value: Long { low: -1, high: -1, unsigned: false } },
  location: [
Pd { field_name: 'mutate_operations', index: 1 },
Pd { field_name: 'ad_group_criterion_operation' },
Pd { field_name: 'create' },
Pd { field_name: 'listing_group' }
  ]
}
  ],
request_id: '9V0lNLIqNwZz2PtuK5Dmtw'

*Test 2 - Add everything else node again with case_value: {} (empty 
object) *
Ed {
  errors: [
Sd {
  error_code: criterion_error: 108,
  message: 'Subdivided listing groups must have an "others" case.',
  trigger: { int64_value: Long { low: -1, high: -1, unsigned: false } },
  location: [
Pd { field_name: 'mutate_operations', index: 0 },
Pd { field_name: 'ad_group_criterion_operation' },
Pd { field_name: 'create' },
Pd { field_name: 'listing_group' },
Pd { field_name: 'type' }
  ],
},
Sd {
  error_code: { field_error: 2 },
  message: 'The required field was not present.',
  location: [
Pd { field_name: 'mutate_operations', index: 1 },
Pd { field_name: 'ad_group_criterion_operation' },
Pd { field_name: 'create' },
Pd { field_name: 'listing_group' },
Pd { field_name: 'case_value' }
  ]
},
Sd {
  error_code: criterion_error: 106,
  message: 'Ad group is invalid due to the listing groups it contains.',
  trigger: { int64_value: Long { low: -1, high: -1, unsigned: false } },
  location: [
Pd { field_name: 'mutate_operations', index: 2 },
Pd { field_name: 'ad_group_criterion_operation' },
Pd { field_name: 'create' },
Pd { field_name: 'listing_group' }
  ]
}
  ],
  request_id: 'iQhvrUQYbKU3Zpc6o2V84g'
}

*Test 3 - Set case_value property to empty object (i.e. product_brand: {} 
)  *
Ed {
  errors: [
Sd {
  error_code: criterion_error: 108,
  message: 'Subdivided listing groups must have an "others" case.',
  trigger: { int64_value: Long { low: -1, high: -1, unsigned: false } },
  

Re: Callout assets visibility in Ads when created at Campaign level vs AdGroup level

2024-02-21 Thread Amine Achergui
Hi,

The problem also exists for other types of Assets like structured snippets .

Regards,
Amine

On Wednesday, February 21, 2024 at 6:00:56 PM UTC+1 Amine Achergui wrote:

> Hi team,
>
> I've encountered a puzzling situation with callout extensions not 
> consistently appearing in ad previews, and possibly affecting live ads as 
> well. I created a callout extension at the Campaign-Level, and 
> interestingly, even though it's still under review, it's visible in ad 
> previews for ads within its campaign's ad groups.
>
> However, when I introduce callout extensions at the Ad Group level. 
> Despite being correctly associated and sharing the same review status as 
> the campaign-level callout, these ad group-level callouts are absent in the 
> ad previews for ads within the same ad group.
>
> This discrepancy is concerning, especially since it could potentially 
> impact the performance of my ad extensions and overall ad results. I'm 
> curious to know why the campaign-level callout assets are visible, but the 
> ad group ones are not. my ad is of type ResponsiveSearchAd and I am using 
> the Java sdk v15.
> Thank you,
>
> Amine
>

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Callout assets visibility in Ads when created at Campaign level vs AdGroup level

2024-02-21 Thread Amine Achergui


Hi team,

I've encountered a puzzling situation with callout extensions not 
consistently appearing in ad previews, and possibly affecting live ads as 
well. I created a callout extension at the Campaign-Level, and 
interestingly, even though it's still under review, it's visible in ad 
previews for ads within its campaign's ad groups.

However, when I introduce callout extensions at the Ad Group level. Despite 
being correctly associated and sharing the same review status as the 
campaign-level callout, these ad group-level callouts are absent in the ad 
previews for ads within the same ad group.

This discrepancy is concerning, especially since it could potentially 
impact the performance of my ad extensions and overall ad results. I'm 
curious to know why the campaign-level callout assets are visible, but the 
ad group ones are not. my ad is of type ResponsiveSearchAd and I am using 
the Java sdk v15.
Thank you,

Amine

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Re: offline conversions record details download

2024-02-21 Thread Kuba
What I'm looking for is:
I've uploaded offline conversion with value for a click with GCLID. 

I'd like to query Google Ads API to see these gclids and values which I've 
uploaded. 
I can't find any way to get conversion data associated with click_view.

Any hints?

thank you 




On Thursday, January 25, 2024 at 7:20:41 PM UTC Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> By reviewing your concern, I understand that you want to get the summaries 
> of uploaded conversions data using API. To retrieve the click conversion 
> data, kindly refer to the click_view 
>  
> resource. 
> You may refer to this link 
> 
>  to 
> build your query.
>
> Hope this helps.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rYgmm:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: google API

2024-02-21 Thread app ads
my mcc account ID: 168-302-2913
It is important to mention that I do not have case ID because I have not 
received a one.

On Wednesday, February 21, 2024 at 5:05:03 AM UTC-8 app ads wrote:

> Hi, last week we have submitted an online google form which gives us 
> specific API that by which we can get gclids of ios+14 in google ads. 
> Unfortunately we have not received a response from support. please inform 
> us as soon as possible.
>
> Regards
>

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google API

2024-02-21 Thread app ads
Hi, last week we have submitted an online google form which gives us 
specific API that by which we can get gclids of ios+14 in google ads. 
Unfortunately we have not received a response from support. please inform 
us as soon as possible.

Regards

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Re: About Customer Level

2024-02-21 Thread OU L
Sorry, is there any way to solve this problem?

OU L 在 2024年2月14日 星期三下午3:59:25 [UTC+8] 的信中寫道:

> The current query we use retrieves customer IDs with Level 2 information. 
> However, is it possible to simultaneously query data for Level 2 and 
> identify the corresponding Level 1 parent customer ID?
>
>
> SELECT customer_client.client_customer, customer_client.level, 
> customer_client.manager, customer_client.descriptive_name, 
> customer_client.currency_code, customer_client.time_zone, 
> customer_client.id FROM customer_client WHERE customer_client.level <= 2 
> AND customer.status = 'ENABLED' AND customer_client.status = 'ENABLED'
>

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Re: Is there any APIs to check or complete Advertiser Identity Verification

2024-02-21 Thread Bartosz M
Hello, is there any news on this? Also, maybe there is workaround, like I 
can check for presence of certain fields on customer table?

czwartek, 12 maja 2022 o 18:59:17 UTC+2 Google Ads API Forum Advisor 
napisał(a):

> Hi Thomas,
>
> Thanks for checking in on this. Unfortunately, there isn't any update on 
> this request. The timeline and status for a feature request is kept 
> internal.
>
> Regards,
> Matt
> Google Ads API Team
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2JY5xJ:ref
>

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Re: targetingideaservice

2024-02-21 Thread amit kohli
Hi Team,

Any update.


On Wednesday 21 February 2024 at 11:40:52 UTC+5:30 amit kohli wrote:

> Hi Team,
>
> PFB the log and best i can able to extract. Please suggest the next steps 
> service/api as seems API is moved(not sure...
>
> 
> http://www.w3.org/2001/XMLSchema-instance; xmlns:xsd="
> http://www.w3.org/2001/XMLSchema;>
>   https://adwords.google.com/api/adwords/o/v201809;>
> test
>   
>   https://adwords.google.com/api/adwords/o/v201809;>
> 
>   https://adwords.google.com/api/adwords/cm/v201809
> ">2840
> 
>   
>   https://adwords.google.com/api/adwords/o/v201809;>
> 
>   https://adwords.google.com/api/adwords/cm/v201809
> ">true
>   https://adwords.google.com/api/adwords/cm/v201809
> ">false
>   https://adwords.google.com/api/adwords/cm/v201809
> ">false
>   https://adwords.google.com/api/adwords/cm/v201809
> ">false
> 
>   
>   https://adwords.google.com/api/adwords/o/v201809
> ">KEYWORD
>   https://adwords.google.com/api/adwords/o/v201809
> ">IDEAS
>   https://adwords.google.com/api/adwords/o/v201809
> ">KEYWORD_TEXT
>   https://adwords.google.com/api/adwords/o/v201809
> ">TARGETED_MONTHLY_SEARCHES
>   https://adwords.google.com/api/adwords/o/v201809;>
> https://adwords.google.com/api/adwords/cm/v201809
> ">0
> https://adwords.google.com/api/adwords/cm/v201809;>100
>   
>  
>
> Best Regards,
> Amit Kohli
>
>
>
>
> On Wednesday 21 February 2024 at 04:26:31 UTC+5:30 Google Ads API Forum 
> Advisor wrote:
>
>> Hi,
>>
>> Thank you for getting back to us.
>>
>> To better understand your concerns, could you please provide us with the 
>> latest complete API logs (*request* 
>> 
>>  and *response* 
>> 
>>  with *request-id* 
>> 
>>  and *request header* 
>> )
>>  
>> and uncropped UI screenshots to further investigate this issue. 
>>
>> If you are using a client library and haven't enabled the logging yet, I 
>> would request you to enable logging for the specific client library that 
>> you are using. You can refer to the guides *Java* 
>> 
>> ,* .Net* 
>> 
>> ,* PHP* 
>> 
>> ,* Python* 
>> 
>> ,* Ruby* 
>> 
>>  or* Perl* 
>>  
>> to 
>> enable logging at your end. For REST interface requests, you can enable 
>> logging via the curl command by using the -i flag.
>>
>>
>> This message is in relation to case "ref:!00D1U01174p.!5004Q02rzFwA:ref"
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>
>>

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Re: Can't use enhanced conversions with the specified conversion action

2024-02-21 Thread Eric Xu
Here is another has more details:

2024-02-21 17:45:38.588 [INFO] [grpc-default-executor-11] 
[com.google.ads.googleads.lib.request.summary] @@@traceId=@@@ SUCCESS 
REQUEST SUMMARY. Method: 
google.ads.googleads.v15.services.ConversionAdjustmentUploadService/UploadConversionAdjustments,
 
Endpoint: googleads.googleapis.com:443, CustomerID: 6619459227, RequestID: 
TxWVgGTZFR_wH4Yku5eeuw, ResponseCode: OK, Fault: null.
xuyy=partial_failure_error {
  code: 3
  message: "The conversion action specified in the adjustment request 
cannot be found. Make sure it\'s available in this account., at 
conversion_adjustments[0].conversion_action"
  details {
type_url: 
"type.googleapis.com/google.ads.googleads.v15.errors.GoogleAdsFailure"
value: "\n\343\001\n\003\230\a\033\022tThe conversion action specified 
in the adjustment request cannot be found. Make sure it\'s available in 
this 
account.\0323*1customers/6619459227/conversionActions/6731257876\"1\022\032\n\026conversion_adjustments\030\000\022\023\n\021conversion_action"
  }
}
results {
}
job_id: 6880110176642680441

在2024年2月21日星期三 UTC+8 17:34:02 写道:

> When i use enhancement conversion api to upload conversion data, i 
> received this err:
>
> partial_failure_error {
>   code: 3
>   message: "Can\'t use enhanced conversions with the specified conversion 
> action., at conversion_adjustments[0].conversion_action"
>   details {
> type_url: "
> type.googleapis.com/google.ads.googleads.v15.errors.GoogleAdsFailure"
> value: "\n\263\001\n\003\230\a\020\022DCan\'t use enhanced conversions 
> with the specified conversion 
> action.\0323*1customers/7514302876/conversionActions/6731257876\"1\022\032\n\026conversion_adjustments\030\000\022\023\n\021conversion_action"
>   }
> }
> results {
> }
> job_id: 6554677503321812873
>
> kindly help

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Can't use enhanced conversions with the specified conversion action

2024-02-21 Thread Eric Xu
When i use enhancement conversion api to upload conversion data, i received 
this err:

partial_failure_error {
  code: 3
  message: "Can\'t use enhanced conversions with the specified conversion 
action., at conversion_adjustments[0].conversion_action"
  details {
type_url: 
"type.googleapis.com/google.ads.googleads.v15.errors.GoogleAdsFailure"
value: "\n\263\001\n\003\230\a\020\022DCan\'t use enhanced conversions 
with the specified conversion 
action.\0323*1customers/7514302876/conversionActions/6731257876\"1\022\032\n\026conversion_adjustments\030\000\022\023\n\021conversion_action"
  }
}
results {
}
job_id: 6554677503321812873

kindly help

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Re: ads basic api access request delay

2024-02-21 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi,

Thank you for getting back to us.

++@Compliance team, please assist the user with the API access - Basic access 
request with MCC ID 509-194-5805.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rYArI:ref"

Thanks,

Google Ads API Team

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Re: ads basic api access request delay

2024-02-21 Thread 'Belle Vaughan' via Google Ads API and AdWords API Forum
Hi,

this request was put in in December 2023. I have still had no response or 
update. Do you have an expected timeline or some way to track this request?

Thanks

On Tuesday, January 23, 2024 at 1:32:19 PM UTC Google Ads API Forum Advisor 
wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> By reviewing your concern, I understand that you have submitted an 
> application for the basic access of Google Ads API developer token and have 
> not received any update.
>
> Since the access requests are handled by the Google Ads API Compliance 
> team, we are transferring the case to the Ads API Compliance team. Can you 
> kindly provide the following information for the compliance team to further 
> assist you with your concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated) 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request and the user did not receive the Case Id.
>
> Summary: The user has applied for the basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 509-194-5805 
>- Cases ID: requested  
>
> Do reach out to the 
> *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rYArI:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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