Standard Access, no response

[Jarrod]

Hello, we also haven't received any response from the compliance team, it's 
been several weeks now. We've applied for Standard Access.

   - Case ID: No case ID
   - MCC ID: 914-592-6692

One of our clients has also followed up with their own Google rep, but no 
word yet.

Thank you!


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RE: need immediate support!

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that the concerns related to billing are out of scope for the 
Google Ads API support team, as our team specializes in Google Ads API related 
concerns and technical implementations only. I would suggest reaching out to 
the Google Cloud Platform support team as they should be more equipped to 
provide guidance on this matter.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOzQA:ref" 
(ADR-00230581)

Thanks,

Google Ads API Team

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RE: standart access level

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that the access requests are handled by the Google Ads API 
Compliance team, we are transferring the case to the Ads API Compliance team. 
Can you kindly provide the following information for the compliance team to 
further assist you with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated)

@Compliance team, please confirm if you are able to assist in the below access 
request.
Summary:
The user has applied for Standard access instead of Basic access with the below 
details.

Google Ads Manager Account (MCC) ID: requested
Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the 
API.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOzow:ref" 
(ADR-00230664)

Thanks,

Google Ads API Team

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Standart Access Level

[Максим Лемешев]

Hi, I applied for Standard Access instead of Basic API Access. And there is 
no notification of the status or decision to provide this access. More than 
3 weeks have passed. Is there any way to find out at what stage my 
application is at?

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Issues of upload click conversion

[Eric Xu]

hello teams,
when i try to upload click conversion actions, i meet this err:

[2024-04-10 20:59:27,824 - DEBUG] Making request: POST 
https://accounts.google.com/o/oauth2/token
[2024-04-10 20:59:27,829 - DEBUG] Starting new HTTPS connection (1): 
accounts.google.com:443
[2024-04-10 20:59:28,831 - DEBUG] https://accounts.google.com:443 "POST 
/o/oauth2/token HTTP/1.1" 200 None
[2024-04-10 20:59:34,166 - DEBUG] Request
---
Method: 
/google.ads.googleads.v16.services.ConversionUploadService/UploadClickConversions
Host: googleads.googleapis.com
Headers: {
  "developer-token": "REDACTED",
  "login-customer-id": "7514302876",
  "x-goog-api-client": "gl-python/3.9.6 grpc/1.62.0 gax/2.17.1 gccl/23.1.0 
pb/4.25.3",
  "x-goog-request-params": "customer_id=7514302876"
}
Request: customer_id: "7514302876"
conversions {
  gclid: 
"Cj0KCQjwztOwBhD7ARIsAPDKnkA42JT5O4jyHsolPFSLFOfSdg-gHjcXs97-cvwMGgL9XCp1y6vHuWcaAmW7EALw_wcB"
  conversion_action: "customers/7514302876/conversionActions/6731257876"
  conversion_date_time: "2024-04-10 15:16:49+08:00"
  conversion_value: 49
  currency_code: "INR"
  user_identifiers {
hashed_phone_number: 
"3a11a043029a99b5c59d8156967546236465f776ee731374af8e48d9a1888cfd"
  }
}
partial_failure: true


Response
---
Headers: {
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
  "content-disposition": "attachment",
  "date": "Wed, 10 Apr 2024 12:59:33 GMT",
  "request-id": "1BhFspuF46pwXKHB-3keOA"
}
Response: partial_failure_error {
  code: 3
  message: "The conversion action specified in the upload request isn\'t 
set up for uploading conversions., at conversions[0].conversion_action"
  details {
type_url: 
"type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure"
value: "\n\301\001\n\003\370\0066\022]The conversion action specified 
in the upload request isn\'t set up for uploading 
conversions.\0323*1customers/7514302876/conversionActions/6731257876\"&\022\017\n\013conversions\030\000\022\023\n\021conversion_action\022\0261BhFspuF46pwXKHB-3keOA"
  }
}
results {
}
job_id: 3724097584619984816


[2024-04-10 20:59:34,167 - INFO] Request made: ClientCustomerId: 
7514302876, Host: googleads.googleapis.com, Method: 
/google.ads.googleads.v16.services.ConversionUploadService/UploadClickConversions,
 
RequestId: 1BhFspuF46pwXKHB-3keOA, IsFault: False, FaultMessage: None

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Re: basic access token

[Hoang Ho]

Anyone here to help my case

On Friday, March 15, 2024 at 2:47:24 PM UTC+7 Hoang Ho wrote:

> Hello, Anyone here ?
>
> On Wednesday, March 13, 2024 at 1:47:31 PM UTC+7 Hoang Ho wrote:
>
>> Hi Google team,
>>
>> I have same issue, Didn't see any feedback since submitting the form 3 
>> weeks ago.
>>
>>
>>- Google Ads Manager Account (MCC) ID : 652-337-8886
>>
>>
>>- Case ID: Not available
>>- Access level: Basic access
>>
>> Please help me to check :(. I really really need for my business 
>> running. 
>>
>> Thank a lot
>>
>> On Wednesday, March 13, 2024 at 4:47:01 AM UTC+7 Google Ads API Forum 
>> Advisor wrote:
>>
>>> Hi,
>>>
>>> Thank you for getting back to us.
>>>
>>>
>>> @Compliance team, please confirm if you are able to assist in the below 
>>> access request.
>>>
>>> The user has applied for the API access with the below details. 
>>>
>>>
>>>
>>>- Google Ads Manager Account (MCC) ID : 377-518-4607 
>>>
>>>
>>>- Case ID: Not available 
>>>- Access level: Basic access 
>>>
>>> Do reach out to the Google Ads API 
>>>  support team 
>>> for any queries related to the API.
>>>   
>>> This message is in relation to case 
>>> "ref:!00D1U01174p.!5004Q02rzmUw:ref" (ADR-00226434)
>>>
>>>
>>> Thanks,
>>>   
>>> [image: Google Logo] Google Ads API Team 
>>>
>>>
>>>

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Re: basic access token

[Hoang Ho]

My case is still pending  for months .. why why why why why why why 
why why why why why why why why why why

On Friday, March 15, 2024 at 2:47:24 PM UTC+7 Hoang Ho wrote:

> Hello, Anyone here ?
>
> On Wednesday, March 13, 2024 at 1:47:31 PM UTC+7 Hoang Ho wrote:
>
>> Hi Google team,
>>
>> I have same issue, Didn't see any feedback since submitting the form 3 
>> weeks ago.
>>
>>
>>- Google Ads Manager Account (MCC) ID : 652-337-8886
>>
>>
>>- Case ID: Not available
>>- Access level: Basic access
>>
>> Please help me to check :(. I really really need for my business 
>> running. 
>>
>> Thank a lot
>>
>> On Wednesday, March 13, 2024 at 4:47:01 AM UTC+7 Google Ads API Forum 
>> Advisor wrote:
>>
>>> Hi,
>>>
>>> Thank you for getting back to us.
>>>
>>>
>>> @Compliance team, please confirm if you are able to assist in the below 
>>> access request.
>>>
>>> The user has applied for the API access with the below details. 
>>>
>>>
>>>
>>>- Google Ads Manager Account (MCC) ID : 377-518-4607 
>>>
>>>
>>>- Case ID: Not available 
>>>- Access level: Basic access 
>>>
>>> Do reach out to the Google Ads API 
>>>  support team 
>>> for any queries related to the API.
>>>   
>>> This message is in relation to case 
>>> "ref:!00D1U01174p.!5004Q02rzmUw:ref" (ADR-00226434)
>>>
>>>
>>> Thanks,
>>>   
>>> [image: Google Logo] Google Ads API Team 
>>>
>>>
>>>

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RE: scriptapp error oauth2

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

Please note that our team can only assist with the technical queries or 
concerns related to the Google Ads API. As this issue is related to the Google 
Ads Scripts, I am routing this request to the Google Ads Scripts team as they 
are well equipped to assist you with this.
This message is in relation to case "ref:!00D1U01174p.!5004Q02tOzhu:ref" 
(ADR-00230650)

Thanks,

Google Ads API Team

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Re: basic token application delays

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

I notice that you've already raised this concern in another thread titled 
'Google Ads Basic Access Request'. We've already provided a response there 
regarding this issue. To streamline communication and avoid redundancy, please 
refer back to that thread for any updates or further discussions on this topic. 
​ ​ ​ ​ ​
This message is in relation to case "ref:!00D1U01174p.!5004Q02tOqy3:ref" 
(ADR-00229905)

Thanks,

Google Ads API Team

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ScriptApp Error OAuth2

[Shubham Verma]

Hello,

I'm encountering an issue with accessing ScriptApp.getProjectTriggers() in 
my script. When I try to call this function, it fails with the following 
error message:

*Exception: You do not have permission to call 
ScriptApp.getProjectTriggers. Required permissions: 
https://www.googleapis.com/auth/script.scriptapp*

Here's the relevant code snippet:
```
function existingTriggers() {
  return ScriptApp.getProjectTriggers();
}

```
I've already added the necessary OAuth scopes in my appsscript.json file:

```
{
  "oauthScopes": [
"https://www.googleapis.com/auth/spreadsheets;,
"https://www.googleapis.com/auth/script.scriptapp;
  ],
  "timeZone": "Asia/Kolkata",
  "dependencies": {},
  "exceptionLogging": "STACKDRIVER",
  "runtimeVersion": "V8",
  "webapp": {
"executeAs": "USER_DEPLOYING",
"access": "MYSELF"
  }
}

```
Interestingly, when I manually run the onOpen function by clicking "Run" in 
the Apps Script editor, it executes without any issues.

Could you please advise on how to resolve this permission error? Thank you.

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Re: basic token application delays

[Hoang Ho]

My mcc: 652-337-8886

I have been waiting for months without any feedback.

Such a terrible

On Wednesday, April 10, 2024 at 8:16:28 AM UTC+7 Tariq Syed wrote:

> Hi,
>
> Its been a while. Is there some action item we need to complete or its 
> just on the backlog with the compliance team currently?
>
> Thanks,
> Tariq
>
> On Thursday 4 April 2024 at 08:30:42 UTC+1 Google Ads API Forum Advisor 
> wrote:
>
>> Hi,
>>
>> Thank you for reaching out to the Google Ads API support team.
>>
>> After reviewing your concern, I understand that you have submitted an 
>> application for the basic access. Since the access requests are handled by 
>> the Google Ads API Compliance team, we are transferring the case to the Ads 
>> API Compliance team.
>>
>> @Compliance team, please confirm if you are able to assist in the below 
>> access request.
>>
>> Summary: The user has applied for the basic access with the below 
>> details. 
>>
>>- Google Ads Manager Account (MCC) ID: 612-498-3731 <(612)%20498-3731>
>>. 
>>- Case ID: The user is saying that they don't have a Case ID. 
>>
>> Do reach out to the Google Ads API 
>>  support team 
>> for any queries related to the API.
>>
>>   
>> This message is in relation to case 
>> "ref:!00D1U01174p.!5004Q02tOqy3:ref" (ADR-00229905)
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>  
>>
>>

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conversion action not being returned

[Adam Muszalik]

Hi,

I am using GoogleAdsApi v14
In Google Ads UI there is a conversion action of type AD_CALL,
when querying the conversion action resource I am not getting any results.
I attach the log below. What can be the cause?

Thanks a lot,
Adam

---BEGIN API CALL---

Request
---

Method Name: /google.ads.googleads.v14.services.GoogleAdsService/Search
Host: 
Headers: {
  "x-goog-api-client": "gl-dotnet/4.0.30319 gapic/17.1.0 
gax/4.2.0+a8085e4f36ad24e2747b5e550f11079d4a891e78 grpc/2.46.3 gccl/3.1.0 
pb/3.21.5+638779f353731a0a04496bde20d14164684c3d93",
  "developer-token": "REDACTED",
  "login-customer-id": "8784093880",
  "x-goog-request-params": "customer_id=2939607200"
}

{ "customerId": "2939607200", "query": "SELECT 
conversion_action.id,conversion_action.name,conversion_action.status,conversion_action.type,conversion_action.tag_snippets,conversion_action.app_id,conversion_action.attribution_model_settings.attribution_model,conversion_action.attribution_model_settings.data_driven_model_status,conversion_action.category,conversion_action.click_through_lookback_window_days,conversion_action.counting_type,conversion_action.firebase_settings.event_name,conversion_action.firebase_settings.project_id,conversion_action.include_in_conversions_metric,conversion_action.mobile_app_vendor,conversion_action.owner_customer,conversion_action.phone_call_duration_seconds,conversion_action.resource_name,conversion_action.third_party_app_analytics_settings.event_name,conversion_action.third_party_app_analytics_settings.provider_name,conversion_action.value_settings.always_use_default_value,conversion_action.value_settings.default_currency_code,conversion_action.value_settings.default_value,conversion_action.view_through_lookback_window_days
 
FROM conversion_action", "pageSize": 1 }

Response

Headers: {
  "content-disposition": "attachment",
  "request-id": "Mg1-9nJd_EtG4u4NcnoYCA",
  "date": "Wed, 10 Apr 2024 09:54:59 GMT",
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

{ "fieldMask": 
"conversionAction.id,conversionAction.name,conversionAction.status,conversionAction.type,conversionAction.tagSnippets,conversionAction.appId,conversionAction.attributionModelSettings.attributionModel,conversionAction.attributionModelSettings.dataDrivenModelStatus,conversionAction.category,conversionAction.clickThroughLookbackWindowDays,conversionAction.countingType,conversionAction.firebaseSettings.eventName,conversionAction.firebaseSettings.projectId,conversionAction.includeInConversionsMetric,conversionAction.mobileAppVendor,conversionAction.ownerCustomer,conversionAction.phoneCallDurationSeconds,conversionAction.resourceName,conversionAction.thirdPartyAppAnalyticsSettings.eventName,conversionAction.thirdPartyAppAnalyticsSettings.providerName,conversionAction.valueSettings.alwaysUseDefaultValue,conversionAction.valueSettings.defaultCurrencyCode,conversionAction.valueSettings.defaultValue,conversionAction.viewThroughLookbackWindowDays"
 
}
END API CALL

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Update on Basic Access

[김철환]

We applied for Basic Level API access on 4/6/2024 and have not heard back. 
Any ticket or conversation I have had with support has gone nowhere. 

Can I please get an update on the request? Our MCC ID is 543-343-0656

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Re: Google Ads Basic Access Request

[Hoang Ho]

My Manager Account ID: 652-337-8886

I have been waiting for months without any reply. It's terrible, Don't have 
any contact line or anything for me to know what's happening in Google API 
Team. 

Disappointed. And this support groups is just working like a ROBOT. Just ok 
I know this issue and forward to related team  





On Wednesday, April 10, 2024 at 8:17:18 AM UTC+7 Pedro Ceriotti wrote:

> Hi,
>
> I've been trying to get Basic Access to the Google Ads API for a couple of 
> weeks now, but I never heard back from Google in any of the applications I 
> submitted. 
>
> Can you please get in touch so I can understand the status of my 
> application and if there's anything wrong with my applicatio? We're really 
> looking forward to use the API, as it's part of our product roadmap. 
>
> My Google Ads Manager account ID is: 955-941-9827
>
> Thanks,
>

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Re: Google Ads Basic Access Request

[Hoang Ho]

For me,  waiting for a months without any reply. My manager account id 
652-337-8886

I don't know why

Terrible


On Wednesday, April 10, 2024 at 8:17:18 AM UTC+7 Pedro Ceriotti wrote:

> Hi,
>
> I've been trying to get Basic Access to the Google Ads API for a couple of 
> weeks now, but I never heard back from Google in any of the applications I 
> submitted. 
>
> Can you please get in touch so I can understand the status of my 
> application and if there's anything wrong with my applicatio? We're really 
> looking forward to use the API, as it's part of our product roadmap. 
>
> My Google Ads Manager account ID is: 955-941-9827
>
> Thanks,
>

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Re: application for basic token

[Kevin Daniel]

Any update on this? I am still waiting on this.

On Thursday, April 4, 2024 at 3:23:54 PM UTC+5:30 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> Since the access requests are handled by the Google Ads API Compliance 
> team, we are transferring the case to the Ads API Compliance team. Can you 
> kindly provide the following information for the compliance team to further 
> assist you with your concern:
>
>- 
>
>Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated)
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary: The user has applied for basic access with the below details.
>
>- 
>
>Google Ads Manager Account (MCC) ID: 762-957-9874 <(762)%20957-9874>
>- 
>
>Cases ID: requested
>
> Do reach out to the Google Ads API support 
>  team for any 
> queries related to the API.
>   
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02tOqzz:ref" (ADR-00229917)
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: track number of operations google ads api

[Aromal S]

Hi,

We still haven't received any updates on STANDARD_ACCESS request. I humbly 
request you to escalate because it's taking longer time to get any update.

Case ID : 8-009634813

Thanks!
On Thursday 4 April 2024 at 13:24:56 UTC+5:30 Google Ads API Forum Advisor 
wrote:

> Hi,
>
> Here are the answers for your queries:
>
> 1. Can you help us with how to fetch number of operations made per API 
> request? Because we are facing RESOURCE_EXHAUSTED error frequently since we 
> have basic access.  
>
> By reviewing your query, I understand that you are getting the error "
> RESOURCE_EXHAUSTED 
> ",
>  
> it means that a system frequency limit has been exceeded. Kindly prevent 
> sending too many requests in a short period of time and also ensure to set 
> up short delays between requests or combine more operations in fewer 
> requests. Also, please check this sample code for how to Handle a Rate 
> Exceeded Error 
> 
>  
> for more information. Additionally, we also have daily API operation limits 
> where requests that violate these limits are rejected with the error: 
> RESOURCE_EXHAUSTED. You may check out API Limits and Quotas 
>  
> for more information. Kindly note that we do not have an API request or 
> service in Google Ads API, in order to track the number of operations.
>
> 2. we have requested for STANDARD_ACCESS but we haven't received any 
> updates from ads compliance team. This is preventing our users from making 
> use of features properly.
>
> The access requests are handled by the Google Ads API Compliance team, we 
> are transferring the case to the Ads API Compliance team. Can you kindly 
> provide the following information for the compliance team to further assist 
> you with your concern:
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated) 
>- Confirm your Google Ads Manager Account (MCC) ID 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for the standard access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: requested 
>- Case ID: requested 
>
> Do reach out to the Google Ads API 
>  support team 
> for any queries related to the API.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>  
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02s0PAS:ref" (ADR-00229526)
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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