100% Click not found

2024-01-10 Thread Anirudh Beria
Hi,
My ads are shown on mobile, and click takes user to Appstore / Playstore. 
Once the user downloads the App and signs up, I upload conversion-value 
within 24 hours. I don't have GLID (is there any way to get it considering 
my setup?). I am getting 100% Click-not-found which cannot be true. Some 
points:

1. I am using both email and phone number (E.164 format), and hashed as per 
Google-API-docs
2. Since I don't have GCLID, I was setting "orderId'  as my internal 
customer number. I have tried uploading without orderId as well. Result is 
same.

Attaching the relevant code, and a sample response. Any pointers will be 
helpful. Thanks!


Regards,
Anirudh Beria

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// Summary: I am getting 100% Click-not-found with enhanced-conversion API. 
Expectation is ~50% 
// match. I have got 0 matches in last 1 month. My mobile-only-search-ads take 
customers from 
// the ad to  Appstore / Playstore on iPhone and Android respectively, and I 
upload their 
// email + phone with a conversion-value within 24 hours. No GLID involved. Any 
pointers 
// will be helpful. Thanks!

  val clickConversionBuilder = ClickConversion.newBuilder
  val sha256Digest = MessageDigest.getInstance("SHA-256")
  val userIdentifiers = ListBuffer.empty[UserIdentifier]
  val emailIdentifier = UserIdentifier.newBuilder
.setUserIdentifierSource(UserIdentifierSource.FIRST_PARTY)
.setHashedEmail(normalizeAndHashEmailAddress(sha256Digest, 
userInfo.email)).build // copied from 
https://developers.google.com/google-ads/api/docs/conversions/enhanced-conversions/web
  userIdentifiers.addOne(emailIdentifier)
  val hashedPhoneNumberIdentifier =
UserIdentifier.newBuilder
  .setUserIdentifierSource(UserIdentifierSource.FIRST_PARTY)
  .setHashedPhoneNumber(normalizeAndHash(sha256Digest, 
userInfo.phoneFormatted, // format like E.164 eg: "+911234567890"
true)).build
  userIdentifiers.addOne(hashedPhoneNumberIdentifier)
  import scala.jdk.CollectionConverters._
  clickConversionBuilder.addAllUserIdentifiers(userIdentifiers.asJava)


  clickConversionBuilder.setConversionAction(
ResourceNames.conversionAction(
  GoogleAdsManagerAccountId, ConversionActionId))
  clickConversionBuilder.setConversionDateTime(userInfo.dateTimeFormatted) 
// eg: 2024-01-06 15:52:23+05:30
  
clickConversionBuilder.setConversionValue(userInfo.conversionValue.toDouble)
  clickConversionBuilder.setCurrencyCode(ISO4217_INRCode)
  clickConversionBuilder.setOrderId(userInfo.accountId.toString) // eg: 
"123". I have tried removing this as well, but it has no effect
  
clickConversionBuilder.setConsent(Consent.newBuilder().setAdUserData(ConsentStatus.GRANTED))
  val clickConversion = clickConversionBuilder.build

  try {
val uploadClient = 
googleAdsClient.getLatestVersion.createConversionUploadServiceClient()
val response = 
uploadClient.uploadClickConversions(UploadClickConversionsRequest.newBuilder()
  .setCustomerId("6681678778") // my manager-account, not the 
ad-account. I have tried with ad-account as well, and uploads show error.
  .addConversions(clickConversion)
  .setPartialFailure(true)
  .build
)
logger.info(s"Upload Click conversion response = ${response}")
response.getJobId


/* Sample output
=
INFO: Upload Click conversion response = results {
  conversion_action: "customers/6681678778/conversionActions/6696145140"
  conversion_date_time: "2024-01-06 15:52:23+05:30"
  user_identifiers {
user_identifier_source: FIRST_PARTY
hashed_email: 
"29beb7e1d8487xx4e1dd724ba6193181e76013b387d5865f"
  }
  user_identifiers {
user_identifier_source: FIRST_PARTY
hashed_phone_number: 
"d3c4011b39f9ee8ea1a15d7faf173b"
  }
}
job_id: 1454662538028517465

*/



Re: waiting for ~10 days for basic access, no acknowledgement of application

2023-11-20 Thread Anirudh Beria
@David I got email from "ads-api-complia...@google.com", and it had gone to 
spam. They asked for some clarification / action, I did that, but now have 
been waiting to hear back from them for last 5 days.

-Beria


On Monday, 20 November, 2023 at 6:19:45 am UTC+5:30 David Elliott wrote:

> What email address did it come from? I've asked multiple times for an 
> update and have not had any response. I keep checking my spam etc but so 
> far have had nothing
>
> On Thursday, November 16, 2023 at 1:20:12 PM UTC Google Ads API Forum 
> Advisor wrote:
>
>>
>> Hi,
>>
>> Thank you for getting back to us.
>>
>> I see that the Google Ads API Compliance team has already responded to 
>> your query. Here is the information that they have provided: 
>>
>> "We have expedited the review of the application for Manager Account ID 
>> 668-167-8778 in ticket 8-600035535. Any further communications will be 
>> through that ticket".
>>
>> For any further queries related to access requests please contact the 
>> Google Ads API Compliance team. Kindly note that our team can only assist 
>> with the technical queries or concerns related to the Google Ads API 
>> .
>>
>>   
>> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCrr:ref"
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>
>>

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Re: waiting for ~10 days for basic access, no acknowledgement of application

2023-11-16 Thread Anirudh Beria
Hello, I did receive a reply from them yesterday but it went to the Spam 
folder. @others please check your SPAM. Hope this helps.

Regards,
Anirudh Beria

On Thursday, 16 November, 2023 at 10:16:20 am UTC+5:30 Anirudh Beria wrote:

> Hello, any update on this? If I get some case-id / any other way to track, 
> I will at least know it is in progress. Please look into it, as my Ads are 
> paused waiting for API access.
>
> - Beria
>
> On Tuesday, 14 November, 2023 at 5:06:44 pm UTC+5:30 Google Ads API Forum 
> Advisor wrote:
>
>> Hi,
>>
>> Thank you for reaching out to the Google Ads API support team.
>>
>> After reviewing your concern, I understand that you have applied for 
>> basic access and haven’t received any response. Since the access requests 
>> are handled by the Google Ads API Compliance team, we are transferring the 
>> case to the Ads API Compliance team.
>>
>> @Compliance team, please confirm if you are able to assist in the below 
>> access request.
>>
>> Summary:
>>
>> The user has applied for basic access with the below details. 
>>
>>- Google Ads Manager Account (MCC) ID: 668-167-8778 
>>- Case ID: The user has not received any case ID. 
>>
>> Do reach out to the *Google Ads API* 
>> <https://developers.google.com/google-ads/api/docs/start> support team 
>> for any queries related to the API.
>>   
>> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCrr:ref"
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>
>>

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Re: waiting for ~10 days for basic access, no acknowledgement of application

2023-11-15 Thread Anirudh Beria
Hello, any update on this? If I get some case-id / any other way to track, 
I will at least know it is in progress. Please look into it, as my Ads are 
paused waiting for API access.

- Beria

On Tuesday, 14 November, 2023 at 5:06:44 pm UTC+5:30 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you have applied for basic 
> access and haven’t received any response. Since the access requests are 
> handled by the Google Ads API Compliance team, we are transferring the case 
> to the Ads API Compliance team.
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 668-167-8778 
>- Case ID: The user has not received any case ID. 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCrr:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Waiting for ~10 days for Basic Access, no acknowledgement of Application

2023-11-14 Thread Anirudh Beria
Hi,
I applied to for Basic Access on 4th Nov. I didn't receive any receipt / 
case-number /service-number and I can't see any status for the same. Please 
expedite the process and please share the status of the same. 

Google Ads Manager Account: 668-167-8778

Thanks!

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Re: waiting for api developer token basic access application

2023-11-14 Thread Anirudh Beria
Hello, I am facing the same issue. I applied for Basic Access ~10 days 
back. I did not receive any acknowledgement of my request, and I don't see 
any open cases. Please help expedite the process, and please share status 
of the same.

Google Ads Manage Account: 668-167-8778

Thanks,

On Tuesday, 14 November, 2023 at 2:20:22 pm UTC+5:30 Google Ads API Forum 
Advisor wrote:

> Hi Matthias,
>
> Thank you for reaching out to the Google Ads API support team. 
>
> After reviewing your concern, I understand that you have applied for basic 
> access and haven’t received any response. Since the access requests are 
> handled by the Google Ads API Compliance team, we are transferring the case 
> to the Ads API Compliance team.
>
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 674-705-0333 
>- Case ID: The user has not received any case ID. 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qCBzB:ref"
>
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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