Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

2020-06-23 Thread Jonathan Dunn
Mike,

I've just tried again and got the same results.
 0005a8c1e9cb3a660a37af8389053f5c

Jon

On Tuesday, 23 June 2020 13:15:23 UTC+1, adsapiforumadvisor wrote:
>
> Hello,
>
> I apologize for the delay in response here. If this issue is still 
> occurring, can you please provide a recent request ID so that I can look it 
> up in our logs and try to determine what's going wrong?
>
> Regards,
> Mike, Google Ads API Team
>
> ref:_00D1U1174p._5004Q20XNfk:ref
>

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Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

2020-06-23 Thread Jonathan Dunn
Anthony, is there any updated on this please?

Thanks, Jon

On Monday, 15 June 2020 15:17:47 UTC+1, adsapiforumadvisor wrote:
>
> Hi Jon,
>
> I didn't receive your CIDs. Could you please send them again?
>
> Thanks,
> Anthony
> Google Ads API Team 
>
> ref:_00D1U1174p._5004Q20XNfk:ref
>

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Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

2020-06-15 Thread Jonathan Dunn
Anthony,

I sent the CIDs last week - any update?

Jon

On Tuesday, 9 June 2020 18:16:40 UTC+1, adsapiforumadvisor wrote:
>
> Hi Jonathan,
>
> Please share some of the CIDs that you tried making requests for via *reply 
> privately to author *so I can take a look.
>
> Regards,
> Anthony
> Google Ads API Team
>
> ref:_00D1U1174p._5004Q20XNfk:ref
>

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AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

2020-06-09 Thread Jonathan Dunn
HI,

I'm expanding an existing query which was using the CampaignPerformance 
objects to retrieve the related Campaigns objects as well.
With the same OUATH login, I can quite happily rertrieve the performance 
results but not the Campaigns results. I simply get the following SOAP 
response.

http://schemas.xmlsoap.org/soap/envelope/;>

https://adwords.google.com/api/adwords/cm/v201809;>
0005a7a46844b2720ac7c261a4038aea
CampaignServiceget
182




soap:Client
[AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; 
trigger:'null']

https://adwords.google.com/api/adwords/cm/v201809;>
[AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; 
trigger:'null']
ApiException
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="AuthorizationError">

null
AuthorizationError.CUSTOMER_NOT_ACTIVE
AuthorizationError
CUSTOMER_NOT_ACTIVE







I have tried with several different client ids and all return the same 
results - performance is available but not Campaigns.

Any ideas? I've seen several other messages regarding the 15 month 
suspension but this is on an active manager account with active client 
accounts. We have had a couple of legacy client accounts be disabled but 
these are not the ones I'm trying to access.

Thanks

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