Re: CUSTOMER_NOT_ENABLED

[OU L]

The current code includes a condition for "customer.status," but none of 
the conditions seem to effectively filter out this issue. Is there a better 
way to handle this in the code?
[image: 圖片1.png][image: 圖片2.png]

Google Ads API Forum Advisor 在 2024年1月29日 星期一晚上9:48:36 [UTC+8] 的信中寫道：

> Hi,
>
> Thank you for getting back to us.
>
> Upon checking the provided logs, it appears that you are encountering a 
> CUSTOMER_NOT_ENABLED 
> 
>  error, 
> which states that you are performing API requests to customers that are 
> either inactive or cancelled. You will first need to ensure that the 
> accounts are active. Please refer to the help center article Reactivate a 
> cancelled Google Ads account 
> 
>  to 
> get more information on how to reactivate the said accounts.
>   
> This message is in relation to case "ref:!00D1U01174p.!5001U0CZyNO:ref"
>
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>
>  
>
>

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Re: CUSTOMER_NOT_ENABLED

[OU L]

Sorry, is there a way to avoid this problem ?

Chirag eReportz 在 2024年1月31日 星期三晚上7:35:41 [UTC+8] 的信中寫道：

> This is a long standing issue.
> This will occur only when account setup is in progress.
>
>
> On Wed, Jan 31, 2024 at 11:52 AM Shawn Hsiao  
> wrote:
>
>> Hi,
>>
>> I had encountered the same issue, set customer.status = 'ENABLED' solved 
>> the issue.
>>
>> On Wednesday, January 31, 2024 at 5:53:10 AM UTC+8 Google Ads API Forum 
>> Advisor wrote:
>>
>>> Hi,
>>>
>>> Thank you for getting back to us.
>>>
>>> To better understand your concerns, could you please provide us with the 
>>> complete API logs (*request* 
>>> 
>>>  
>>> and *response* 
>>> 
>>>  
>>> with *request-id* 
>>> 
>>>  
>>> and *request header* 
>>> )
>>>  
>>> and uncropped UI screenshots to further investigate this issue. 
>>>
>>> If you are using a client library and haven't enabled the logging yet, I 
>>> would request you to enable logging for the specific client library that 
>>> you are using. You can refer to the guides *Java* 
>>> 
>>> ,* .Net* 
>>> 
>>> ,* PHP* 
>>> 
>>> ,* Python* 
>>> 
>>> ,* Ruby* 
>>> 
>>>  
>>> or* Perl* 
>>> 
>>>  
>>> to enable logging at your end. For REST interface requests, you can enable 
>>> logging via the curl command by using the -i flag.
>>>
>>>   
>>> This message is in relation to case "ref:!00D1U01174p.!5001U0CZyNO:ref"
>>>
>>> Thanks,
>>>   
>>> [image: Google Logo] Google Ads API Team 
>>>
>>>
>>> -- 
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>> Also find us on our blog:
>> https://googleadsdeveloper.blogspot.com/
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>>  
>> 
>> .
>>
>

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About Customer Level

[OU L]

The current query we use retrieves customer IDs with Level 2 information. 
However, is it possible to simultaneously query data for Level 2 and 
identify the corresponding Level 1 parent customer ID?


SELECT customer_client.client_customer, customer_client.level, 
customer_client.manager, customer_client.descriptive_name, 
customer_client.currency_code, customer_client.time_zone, 
customer_client.id FROM customer_client WHERE customer_client.level <= 2 
AND customer.status = 'ENABLED' AND customer_client.status = 'ENABLED'

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Re: About Customer Level

[OU L]

Sorry, is there any way to solve this problem?

OU L 在 2024年2月14日 星期三下午3:59:25 [UTC+8] 的信中寫道：

> The current query we use retrieves customer IDs with Level 2 information. 
> However, is it possible to simultaneously query data for Level 2 and 
> identify the corresponding Level 1 parent customer ID?
>
>
> SELECT customer_client.client_customer, customer_client.level, 
> customer_client.manager, customer_client.descriptive_name, 
> customer_client.currency_code, customer_client.time_zone, 
> customer_client.id FROM customer_client WHERE customer_client.level <= 2 
> AND customer.status = 'ENABLED' AND customer_client.status = 'ENABLED'
>

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Data cannot be compared

[OU L]

  Hello, on June 30th, I used C# to execute a GAQL query and pulled the 
data for that day into the database. Later, on July 10th, I compared the 
June 30th data in the database with the data on Google Ads, and they did 
not match. The impressions, clicks, and costs were incorrect. What could be 
causing this issue, and what would you recommend to handle this situation? 
This discrepancy is causing our program-generated reports to be 
inaccurate.  

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Google Ads API Token Application not work

[OU L]

I applied for basic visitation access permission several weeks ago, but I 
have not received any response so far.

Could you please help me verify if there are any issues with my application 
process? Or do I need to provide any additional information?

MCC ID : 325-503-6910

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Re: google ads api token application not work

[OU L]

i want to get Developer Token，what is case2 ID? 
with url :  
https://support.google.com/adspolicy/contact/new_token_application?hl=en&sjid=10834385119264084320-AP
[image: image.png]

Google Ads API Forum Advisor 在 2023年9月1日 星期五下午2:49:42 [UTC+8] 的信中寫道：

> Hi,
>
> Thank you for reaching out to us.
>
> I understand that you have submitted your application and have yet to 
> receive any updates regarding the matter from the compliance team. Kindly 
> note that, our team specializes in *Google Ads API (*
> https://developers.google.com/google-ads/api/docs/start*)* related 
> concerns and technical implementations only. To ensure you get proper 
> assistance, we are reaching out to the Google Ads API Compliance team on 
> your behalf and requesting input.
>
> Can you please provide them the cases2 ID generated when you have reached 
> out to the Compliance team which has a format of #-# so they 
> can assist you further?
>
> @Compliance Team, please find the pertinent details below and confirm if 
> you are able to assist.
>
> *Summary:*
>
> The user applied for basic visitation access permission several weeks ago, 
> but he has not received any response so far. He is asking for help to 
> verify if there are any issues with his application process or if he needs 
> to provide any additional information.
>
>- Google Ads manager account (MCC) ID: 325-503-6910 <(325)%20503-6910> 
>- Cases2 ID: *already requested*   
>
>
> This message is in relation to case "ref:_00D1U1174p._5004Q2oA0gJ:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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