Unable to upload Enhanced Conversion - CUSTOMER_DATA_TERMS incoherent

[eureca]

Hi,
 We are having an issue while uploading Enhanced Conversions for a customer.
 The customer indicates that he has enabled the proper setting for 
CUSTOMER_DATA_TERMS.

 When checking through the API for this customer with :
SELECT  customer.id,  
customer.conversion_tracking_setting.accepted_customer_data_terms  FROM  
customer

We indeed have a true value for 
customer.conversion_tracking_setting.accepted_customer_data_terms

But when we do send the conversions through 
ConversionAdjustmentUploadService we have the following error :
 {

 'location' => {

 'fieldPathElements' => [

  {

'index' => 12,

'fieldName' => 
'conversion_adjustments'

  }

]

   },

 'message' => 'Make sure you agree to the customer data processing terms in 
conversion settings and try again.',

 'errorCode' => {

  'conversionAdjustmentUploadError' => 
'CUSTOMER_NOT_ACCEPTED_CUSTOMER_DATA_TERMS'

}
   }

The requestId for debug are :  Host=https://googleads.googleapis.com 
ClientCustomerId=XXX 
Method=Google::Ads::GoogleAds::V15::Services::ConversionAdjustmentUploadService::upload_conversion_adjustments
 
RequestId=KoaiCily9I5ZyPiGQCt4ng

The ClientCustomerId from the log request is the same as the one returned 
by the GAQL request above to check the status of the CUSTOMER_DATA_TERMS.

Thanks for your help.

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AdWords Customer Match : format of hash phone number

[eureca]

Hi,
 my customer has hased his phone number without the '+' sign, and other 
Advertising platforms do not require the '+' when uploading hashed phone 
numbers as long as the phone number is international format.

 Could you confirm that we can use the hashed phone without the '+' sign ? 
(https://developers.google.com/adwords/api/docs/guides/remarketing#customer_match_with_phone_number)
"

For privacy concerns, the phone number needs to be hashed using the SHA-256 
algorithm before being uploaded. In order to standardize results, convert 
each phone number to E164 format  
before hashing. This format represents a phone number as a number up to 
fifteen digits in length starting with a + sign (e.g. +1212565, 
+442070313000)."

 I know the doc talks about the '+' but the E.164 format does not enforce 
it : 
"

As described in by the ITU, the E.164 general format must contain only 
digits split as follows : 

   - Country code (max 3 digits)
   - Subscriber number (max 12 digits)"


The '+' is usually provided.

Hash difference for : 
33653220436 => 
146fdb3f9d92ebbd7b753f2631e77df6521d40aa654dd9145b51129211f2433f
+33653220436 => 
946ab47c901bdc5af9280d562fcca90a3f44e3b75cd6ed0b9ef187441ce58d8b

In cas it's not possible this mean we need to keep to format for the hash 
...

Thanks.

Mathieu

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Re: permission problem for creating userlist

[eureca]

Thanks Teja !

We'll update documentation on our end.

Best,
Mathieu

On Friday, June 29, 2018 at 11:25:15 PM UTC+2, Teja Makani wrote:
>
> Hello Eureca,
>
> The canManageClients 
> <https://developers.google.com/adwords/api/docs/reference/v201806/CustomerService.Customer#canmanageclients>
>  flag 
> represents whether this customer can manage other AdWords customers or not. 
> If it is true the account is a manager account else it is a regular AdWords 
> account. Currently, there is no way to fetch or update the access level 
> <https://support.google.com/adwords/answer/1704346> via API. However, you 
> can check your access level by navigating to your AdWords account then 
> selecting *Account settings* -> *Account access*. You need to follow the 
> steps mentioned in the above response to change the access level via UI. 
> Please let me know if you have any further questions. 
>
> Regards,
> Sai Teja, AdWords API Team.
>

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Re: permission problem for creating userlist

[eureca]

Hi Sai,
 thanks for the information & process.

 In our process when the user does the oauth to authorize our app, we then 
request the list of advertiser accounts linked to the MCC account (flag 
canManageClients at true).

 Is it possible to know if the current account is in read-only mode ? Thus 
we won't authorize to go further.
 Is it possible through the API to switch to read-write mode if the account 
is read-only ?

 Thanks.

Mathieu

On Friday, June 29, 2018 at 5:54:54 PM UTC+2, Teja Makani wrote:
>
> Hello Eureca,
>
> Thanks for sharing the logs, OperationAccessDenied.ACTION_NOT_PERMITTED 
> <https://developers.google.com/adwords/api/docs/reference/v201806/AdwordsUserListService.OperationAccessDenied#reason>
>  error 
> is encountered when you don't have the authorization to invoke the mutate 
> method. It is possible that you're using the credentials with read-only 
> access to create the user list. You will need to have either a standard or 
> administrative access level 
> <https://support.google.com/adwords/answer/1704346> to make changes to 
> the advertiser's account. You could refer to the steps shown under "How to 
> edit access level" section of this guide 
> <https://support.google.com/adwords/answer/6372672?hl=en_topic=3121776> 
> to 
> edit the access level.
>
> If you continue to have an issue with this, could you provide us the email 
> address associated to the refresh token via Reply privately to author 
> option, so we can take a look?
>
> Regards,
> Sai Teja, AdWords API Team.
>

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permission problem for creating userlist

[eureca]

Hi,
 I've successfully linked the advertiser account to our app, but once we 
want to create a userlist, we have the following error :



http://schemas.xmlsoap.org/soap/envelope/; 
>https://adwords.google.com/api/adwords/rm/v201802; 
 xmlns=
"https://adwords.google.com/api/adwords/cm/v201802; 
>
00056fbf536283380a8157011f00c3bd
AdwordsUserListServicemutate
1184

soap:Client
[OperationAccessDenied.ACTION_NOT_PERMITTED
 @ class 
com.google.ads.boulder.api.services.datax.userlists.AdwordsMutateAction]
https://adwords.google.com/api/adwords/cm/v201802; 
 xmlns:ns2=
"https://adwords.google.com/api/adwords/rm/v201802; 
>
[OperationAccessDenied.ACTION_NOT_PERMITTED
 @ class 
com.google.ads.boulder.api.services.datax.userlists.AdwordsMutateAction]
ApiException
http://www.w3.org/2001/XMLSchema-instance; 

 
xsi:type="OperationAccessDenied"
>
OperationAccessDenied.ACTION_NOT_PERMITTED
OperationAccessDeniedACTION_NOT_PERMITTED

 

Do you have enough information with the provided requestId ?

Do you have an explanation / path of actions we need to take to avoid the 
error ?

Best,
Mathieu

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Re: Tracking of Draft & Experiment campaigns

[eureca]

Hi Sreelakshmi,
  ok does that mean that in the case of the Draft & Experiment type of 
campaigns, the creativeid is identical (being that it's tested) and the 
adgroup beging different from the base campaign the creativeid + adgroupid 
will be unique from the base campaign for the linked draft campaign ? 
Example :
 
- Base Campaign : creativeid = 123456789 adgroupid = 123456
- Draft Campaign #1 from above Base campaign : creativeid = 123456789 
adgroupid = 321654
- Draft Campaign #2 from above Base campaign : creativeid = 123456789 
adgroupid = 987654

 Does that make sense ?

Thanks.

Mathieu

On Tuesday, February 27, 2018 at 11:15:27 PM UTC+1, Sreelakshmi Sasidharan 
(AdWords API Team) wrote:
>
> Hi Mathieu, 
>
> The {creative} value track parameter corresponds to the AdId and is not 
> globally unique 
> . 
> The combination of AdId and AdGroupId is globally unique. You will need to 
> have {adgroupid} along with the {creative}. Please check this guide 
>  to 
> understand the how value track parameters are mapped. Let me know if you 
> have any additional questions. 
>
> Thanks,
> Sreelakshmi, AdWords API Team
>

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Tracking of Draft & Experiment campaigns

[eureca]

Hi,
 we are using the following tracking values for all the links our customers 
uses : 
esl-k=google|n{network}|c{creative}|m{matchtype}|k{keyword}|p{placement}|t{target}|d{device}

 We are using mainly the {creative} id that is unique per account so that 
we can then link them to adgroup & campaign.
 However it doesn't seem to work when we are in the context of draft & 
experiment campaigns.

 Can you confirm that the {creative} we get is not unique in the case of 
the drat & experiment ?
 Is there a specific track value for draft & experiment campagins ?

Thanks.

Best,
Mathieu

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OAuth2ApplicationsHandler - invalid_grant

[eureca]

Hi all,
 i'm recently receiving invalid_grant when trying to interact with the 
ConversionTracker service of the Adwords API, I have all the logs available 
with clientId and clientSecret.
 Could someone from Adwords API reply to this thread so that I can send him 
all the private information ?

 Thanks for your help.

Mathieu

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OfflineConversionError.INVALID_CONVERSION_TYPE error

[eureca]

Hi,
 I'm continually recieving this kind of errors from the offline upload, 
even though my process hasn't changed in a while.

 The gclid & the convesrion is properly linked to the MCC which created 
them.

 I can provide logs in private message.

 Thanks for your help.

Mathieu

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Re: OfflineConversionError.INVALID_CONVERSION_TYPE error

[eureca]

Sorry forgot to paste the requestId : 0005295002dc74b10a0dc20715057d7e

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Re: OfflineConversionError.UNAUTHORIZED_USER

[eureca]

Hi Umesh,
 thanks for the reply.

 So I tried with the main MCC account containing the clientCustomerId used 
before and I have no errors back.

 So I suppose I need to change the workflow on my side to use the main MCC 
as the gclid can originate from other accounts in within.

Mathieu

On Friday, December 11, 2015 at 10:58:29 PM UTC+1, Umesh Dengale wrote:
>
> Hi Mathieu,
>
> The UNAUTHORIZED_USER 
> 
>   - this customer is trying to upload conversions for a different 
> customer that it does not manage.
> This suggests that the credentials you are using for the request are for a 
> user who does not have the access to the customer from which the clicks 
> originated. I recommend confirming which account those clicks belong to, 
> making sure that account is in the clientCustomerId header, and confirming 
> that the OAuth credentials you are using are for a user with access to that 
> account.
>
> Regards,
> Umesh, AdWords API Team.
>

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OfflineConversionError.UNAUTHORIZED_USER

[eureca]

Hi,
 I'm tryin to upload a conversion for a given customer but keep getting the 
error in the sbuject.

 The googleClickId is CKunu_LMzskCFUKeGwodHX8Caw

The SOAP request id is : 000526a3a27b13c80a815f8bfd01eb5e

I can provide the clientCustomerId in private messaging.

Thanks.

Mathieu

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