Re: "Can not access the Google My Business account" error

[Google Ads API Forum Advisor Prod]

Hi Vlad,

Thank you for the reply. I work with Matt and let me provide support to your 
concern.

I am afraid that I would not be able to check the issue because it is not yet 
clear what API you are using. With this, I would like to ask what API that you 
used when this error occurred so that I can route you to the more equipped team 
that can provide support.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2FYLiV:ref

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Re: "Can not access the Google My Business account" error

['Vlad Kuznetsov' via AdWords API and Google Ads API Forum]

Apologies for the confusion. Only errors go into the log. There are no 
request or responses that are logged.

*Can not access the Google My Business account [403] *
*Errors [ *
*  Message [**   Can not access the Google My Business account**  ] *
*  Location[ - ] *
*  Reason[forbidden] *
*  Domain[global] *
*]*

the call stack is 
* at 
Google.Apis.Requests.ClientServiceRequest`1.ParseResponse(HttpResponseMessage 
response) *
* at 
Google.Apis.Requests.ClientServiceRequest`1.ExecuteAsync(CancellationToken 
cancellationToken) *
* at Google.Apis.Requests.ClientServiceRequest`1.ExecuteAsync()*

the method at fault
*Accounts.Update(ManagingAccountId, merchantAccountId);*

Hope this helps,
Vlad.
On Thursday, April 15, 2021 at 7:03:35 AM UTC-7 adsapiforumadvisor wrote:

> Hi Vlad,
>
> Thanks for clarifying that. I do not see a log file attached in any of the 
> posts -- would you mind sending us the complete request and response logs 
> associated with this error?
>
>
> Thanks,
> Matt
> Google Ads API Team
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2FYLiV:ref
>

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Re: "Can not access the Google My Business account" error

[Google Ads API Forum Advisor Prod]

Hi Vlad,

Thanks for clarifying that. I do not see a log file attached in any of the 
posts -- would you mind sending us the complete request and response logs 
associated with this error?

Thanks,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2FYLiV:ref

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Re: "Can not access the Google My Business account" error

['Vlad Kuznetsov' via AdWords API and Google Ads API Forum]

Hi Matt, 

Thanks for replying!

I cannot provide a screenshot, the error that I see is in the log only and 
it is in the original post. 

I am using Google Ads API (V6) (the code is in the second post).

Thank you,
Vlad.

On Wednesday, April 14, 2021 at 11:00:12 AM UTC-7 adsapiforumadvisor wrote:

> Hi Vlad,
>
> Thanks for reaching out. So we can get a better idea of the issue, would 
> you mind sending us a screenshot of any errors? Can you also clarify if you 
> are using the Google My Business API 
>  or the Ads / AdWords APIs?
>
> Thanks,
> Matt
> Google Ads API Team
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2FYLiV:ref
>

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RE: "Can not access the Google My Business account" error

[Google Ads API Forum Advisor Prod]

Hi Vlad,

Thanks for reaching out. So we can get a better idea of the issue, would you 
mind sending us a screenshot of any errors? Can you also clarify if you are 
using the Google My Business API or the Ads / AdWords APIs?

Thanks,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2FYLiV:ref

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Re: "Can not access the Google My Business account" error

['Vlad Kuznetsov' via AdWords API and Google Ads API Forum]

I see now that the customer actually connected this merchant account to 
their GMB account and this fact prevents me from updating their account. Is 
this normal behaviour?

On Tuesday, April 13, 2021 at 5:27:36 PM UTC-7 Vlad Kuznetsov wrote:

> Small addendum:
>
> I am able to get access to this account successfully via API.
>
> The error above occurs only when I attempt to update the account by 
> calling `Accounts.Update(ManagingAccountId, merchantAccountId);`
>
>
> On Tuesday, April 13, 2021 at 5:14:23 PM UTC-7 Vlad Kuznetsov wrote:
>
>> Hi,
>>
>> I have a situation that I cannot explain.
>>
>> I have create an account for my client and linked it to my managing 
>> account.
>>
>> I was able to access it using my managing account credentials. 
>>
>> But since some time back I have not able to get access to it. Instead, I 
>> am getting this `forbidden` exception:
>>
>> *Can not access the Google My Business account [403] Errors [ Message[Can 
>> not access the Google My Business account] Location[ - ] Reason[forbidden] 
>> Domain[global] ]*
>>
>> This is very puzzling. Not me nor the client have been making any changes 
>> to this account. 
>>
>> Could you please take a look?
>>
>> Thanks,
>> Vlad
>>
>

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Re: "Can not access the Google My Business account" error

['Vlad Kuznetsov' via AdWords API and Google Ads API Forum]

Small addendum:

I am able to get access to this account successfully via API.

The error above occurs only when I attempt to update the account by calling 
`Accounts.Update(ManagingAccountId, merchantAccountId);`


On Tuesday, April 13, 2021 at 5:14:23 PM UTC-7 Vlad Kuznetsov wrote:

> Hi,
>
> I have a situation that I cannot explain.
>
> I have create an account for my client and linked it to my managing 
> account.
>
> I was able to access it using my managing account credentials. 
>
> But since some time back I have not able to get access to it. Instead, I 
> am getting this `forbidden` exception:
>
> *Can not access the Google My Business account [403] Errors [ Message[Can 
> not access the Google My Business account] Location[ - ] Reason[forbidden] 
> Domain[global] ]*
>
> This is very puzzling. Not me nor the client have been making any changes 
> to this account. 
>
> Could you please take a look?
>
> Thanks,
> Vlad
>

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"Can not access the Google My Business account" error

['Vlad Kuznetsov' via AdWords API and Google Ads API Forum]

Hi,

I have a situation that I cannot explain.

I have create an account for my client and linked it to my managing account.

I was able to access it using my managing account credentials. 

But since some time back I have not able to get access to it. Instead, I am 
getting this `forbidden` exception:

*Can not access the Google My Business account [403] Errors [ Message[Can 
not access the Google My Business account] Location[ - ] Reason[forbidden] 
Domain[global] ]*

This is very puzzling. Not me nor the client have been making any changes 
to this account. 

Could you please take a look?

Thanks,
Vlad

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