Re: API will not allow upload of ads with "Blaze"

[Anthony Madrigal]

Hi,

Unfortunately, you will not be able to make an exemption request for this 
particular ad using the API. My best suggestion would be to reach out to 
your account manager (if you have one) or explain your case in the AdWords 
Community Forum . If all goes well, 
they may mark it as exemptable so that they can do a manual review later on.

Regards,
Anthony
AdWords API Team

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Re: API will not allow upload of ads with "Blaze"

[Anthony Madrigal]

Hi,

Were you able to follow our guide on exemption requests 
 
while 
uploading these ads? If so, could you please *Reply privately to author *your 
SOAP request for this operation?

Thanks,
Anthony
AdWords API Team

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API will not allow upload of ads with "Blaze"

[CFJ]

When attempting to upload ads containing the word "blaze", we are getting 
back a response that "blaze" is an unapproved supplement and the 
"isExemptable" property is set to "false".

We are an Electronics Retailer, and "blaze" is part of the manufacturer 
product name for a new drone.  Call me naive, but I'm not familiar with the 
"unapproved supplement" by the same name.  Either way, the "isExemptable" 
field needs to allow us to resubmit an exemption request so a human being 
can process these ads.  Currently, the API is refusing to allow us to 
upload the ad at all which prevents asking for human approval.



Response

http://schemas.xmlsoap.org/soap/envelope/";>https://adwords.google.com/api/adwords/cm/v201502";>0005234231924ed90ac470c661067ff6AdGroupAdServicemutate1225soap:Server[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR
 
@ operations[0].operand.ad.headline, 
key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Blaze}, 
externalPolicyName=Google AdWords, externalPolicyUrl=, 
externalPolicyDescription=This ad or keyword requires review before it can 
run., isExemtable=false, violatingParts=[Part{index=7, 
length=5}]}]https://adwords.google.com/api/adwords/cm/v201502";>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR
 
@ operations[0].operand.ad.headline, 
key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Blaze}, 
externalPolicyName=Google AdWords, externalPolicyUrl=, 
externalPolicyDescription=This ad or keyword requires review before it can 
run., isExemtable=false, violatingParts=[Part{index=7, 
length=5}]}]ApiExceptionhttp://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="PolicyViolationError">operations[0].operand.ad.headlinePolicyViolationError.POLICY_ERRORPolicyViolationErrorunapproved_supplementsBlazeGoogle
 
AdWordsThis
 
ad or keyword requires review before it can 
run.false75

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