Re: Error when getting Ad Performance Report: "Problem sending data to report download server"

2018-08-16 Thread Etleap Dev 
Thank you for the information. We will try some of the techniques mentioned 
in the documentation for breaking out the requests. I'll let you know if we 
need further help.

On Thursday, August 16, 2018 at 1:52:43 AM UTC-7, Dannison Yao (AdWords API 
Team) wrote:
>
> Hi,
>
> There is a possibility that the report you are trying to generate contains 
> a large amount of data and is causing a timeout 
> . 
> It is advised to breakdown your report into smaller reports by adding more 
> predicates or by shortening the data range. 
>
> If this does not help solve your concern, could you provide me the 
> complete report definitions 
> 
>  you 
> used, including date information, clientCustomerIds and any error messages 
> that could help me investigate further? You may provide these information 
> via *Reply privately to author*.
>
> Regards,
> Dannison
> AdWords API Team
>
> On Thursday, August 16, 2018 at 3:12:42 PM UTC+8, Etleap Dev wrote:
>>
>> Hello,
>>
>> We have an application that retrieves Google Ads data on behalf of 
>> customers. For one of our customers, we noticed that the calls were 
>> intermittently failing with 
>> "com.google.api.ads.adwords.lib.utils.ReportException: Problem sending data 
>> to report download server" and want to know what the issue is. The API 
>> calls were working on and off 3 days ago and then starting 2 days ago it 
>> has failed continuously.This works fine for our other customers so we 
>> believe it is something related to the particular user's account or their 
>> data. They were trying to get all fields for Ad Performance Report, so that 
>> might be related looking at some of the other posts on this topic 
>> https://groups.google.com/forum/#!topic/adwords-api/1SdAFoQX6P8
>>
>> Additional information:
>>
>>- API version: v201806
>>- We're using the official API client for Java, version 3.15.1 - 
>>https://github.com/googleads/googleads-java-lib
>>
>> I can provide the client ID and customer information in a private message 
>> if required.
>>
>

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Re: Error when getting Ad Performance Report: "Problem sending data to report download server"

2018-08-16 Thread 'Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum 
Hi,

There is a possibility that the report you are trying to generate contains 
a large amount of data and is causing a timeout 
. 
It is advised to breakdown your report into smaller reports by adding more 
predicates or by shortening the data range. 

If this does not help solve your concern, could you provide me the complete 
report 
definitions 

 you 
used, including date information, clientCustomerIds and any error messages 
that could help me investigate further? You may provide these information 
via *Reply privately to author*.

Regards,
Dannison
AdWords API Team

On Thursday, August 16, 2018 at 3:12:42 PM UTC+8, Etleap Dev wrote:
>
> Hello,
>
> We have an application that retrieves Google Ads data on behalf of 
> customers. For one of our customers, we noticed that the calls were 
> intermittently failing with 
> "com.google.api.ads.adwords.lib.utils.ReportException: Problem sending data 
> to report download server" and want to know what the issue is. The API 
> calls were working on and off 3 days ago and then starting 2 days ago it 
> has failed continuously.This works fine for our other customers so we 
> believe it is something related to the particular user's account or their 
> data. They were trying to get all fields for Ad Performance Report, so that 
> might be related looking at some of the other posts on this topic 
> https://groups.google.com/forum/#!topic/adwords-api/1SdAFoQX6P8
>
> Additional information:
>
>- API version: v201806
>- We're using the official API client for Java, version 3.15.1 - 
>https://github.com/googleads/googleads-java-lib
>
> I can provide the client ID and customer information in a private message 
> if required.
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Error when getting Ad Performance Report: "Problem sending data to report download server"

2018-08-16 Thread Etleap Dev 
Hello,

We have an application that retrieves Google Ads data on behalf of 
customers. For one of our customers, we noticed that the calls were 
intermittently failing with 
"com.google.api.ads.adwords.lib.utils.ReportException: Problem sending data 
to report download server" and want to know what the issue is. The API 
calls were working on and off 3 days ago and then starting 2 days ago it 
has failed continuously.This works fine for our other customers so we 
believe it is something related to the particular user's account or their 
data. They were trying to get all fields for Ad Performance Report, so that 
might be related looking at some of the other posts on this topic 
https://groups.google.com/forum/#!topic/adwords-api/1SdAFoQX6P8

Additional information:

   - API version: v201806
   - We're using the official API client for Java, version 3.15.1 - 
   https://github.com/googleads/googleads-java-lib

I can provide the client ID and customer information in a private message 
if required.

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
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