Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-10 Thread superman9543 
Hi,

When using the  ConversionUploadService to upload a conversion (using 
user_identifiers & hashed_email) I get the following error back:

partial_failure_error {
  code: 3
  message: "Customer is not allowlisted for accessing this feature., at 
conversions[0].user_identifiers"
  details {
type_url: 
"type.googleapis.com/google.ads.googleads.v9.errors.GoogleAdsFailure"
value: "\ne\n\003\310\010\002\0227Customer is not allowlisted for 
accessing this 
feature.\"%\022\017\n\013conversions\030\000\022\022\n\020user_identifiers"
  }
}

Any help would be greatly appreciated.

Thanks.

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Re: Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-11 Thread superman9543 
Any help on this? It's crucial for me to be able to upload conversion this 
way.

On Friday, December 10, 2021 at 8:23:32 PM UTC+1 superman9543 wrote:

> Hi,
>
> When using the  ConversionUploadService to upload a conversion (using 
> user_identifiers & hashed_email) I get the following error back:
>
> partial_failure_error {
>   code: 3
>   message: "Customer is not allowlisted for accessing this feature., at 
> conversions[0].user_identifiers"
>   details {
> type_url: "
> type.googleapis.com/google.ads.googleads.v9.errors.GoogleAdsFailure"
> value: "\ne\n\003\310\010\002\0227Customer is not allowlisted for 
> accessing this 
> feature.\"%\022\017\n\013conversions\030\000\022\022\n\020user_identifiers"
>   }
> }
>
> Any help would be greatly appreciated.
>
> Thanks.
>

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RE: Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-13 Thread 'Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum 
Hi,

Thanks for reaching out to us.

Could you provide us with the complete request and response logs with the 
request-id, so our team can better check?

If you haven't yet, logging can be enabled by navigating to the Client 
libraries > Your client library (ex. Java) > Logging documentation, which you 
can access from this link. You may then send the requested information via the 
Reply privately to author option. If this option is not available, you may send 
the details directly to our googleadsapi-supp...@google.com alias instead.

Regards,

Yasar
Google Ads API Team
ref:_00D1U1174p._5004Q2Se3lI:ref

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Re: Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-13 Thread superman9543 
OK, I sent you a message.

On Monday, December 13, 2021 at 12:11:56 PM UTC+1 adsapi wrote:

> Hi,
>
> Thanks for reaching out to us.
>
> Could you provide us with the complete *request* 
> 
>  
> and *response* 
> 
>  
> logs with the *request-id* 
> ,
>  
> so our team can better check?
>
> If you haven't yet, logging can be enabled by navigating to the Client 
> libraries > Your client library (ex. Java) > Logging documentation, which 
> you can access from this *link* 
> . You may 
> then send the requested information via the *Reply privately to author* 
> option. If this option is not available, you may send the details directly 
> to our googleadsa...@google.com alias instead.
>
> Regards, 
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Se3lI:ref
>

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Re: Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-13 Thread 'Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum 
Hi Wesley,

Thank you for providing the requested details privately.

Allow me to raise the issue to the team. Rest assured that we will provide 
updates when become available.

Regards,

Ernie John Blanca Tacata
Google Ads API Team
ref:_00D1U1174p._5004Q2Se3lI:ref

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Re: Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-14 Thread superman9543 
OK, looking forward to hearing from the team. Thanks.

On Tuesday, December 14, 2021 at 4:44:36 AM UTC+1 adsapi wrote:

> Hi Wesley,
>
> Thank you for providing the requested details privately.
>
> Allow me to raise the issue to the team. Rest assured that we will provide 
> updates when become available.
>
> Regards,
> [image: Google Logo] 
> Ernie John Blanca Tacata 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Se3lI:ref
>

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Re: Error when upload conversions: "Customer is not allowlisted for accessing this feature."

2021-12-15 Thread 'Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum 
Hello,

I chatted with a few folks here because this is a newer feature, so it's not as 
well known. Utilizing user identifiers for conversions is indeed allowlisted, 
and at this time they are not taking any new people for the allowlist. We'll 
update the documentation 
(https://developers.google.com/google-ads/api/docs/conversions/upload-identifiers)
 to make that more clear.

Best,

Nadine Wang
Google Ads API Team



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