Re: Ads API call takes an hour and fails with bad gateway

['Shipra' via Google Ads API and AdWords API Forum]

Hey,
We are facing same issue, The calls are taking 1 hr. and after that are 
returning 502 Bad Gateway error. Is there any update?
One thing I have observed is this error is happening at same time across 
multiple calls. i.e at particular time all calls made end up returning Bad 
Gateway (502).

On Thursday, August 18, 2022 at 4:47:48 PM UTC+5:30 adsapi wrote:

> Hi Sophie,
>
> Thank you for reaching us out. I am Sherwin from Google Ads API support 
> team. I hope that you are doing well today.
>
> Moving forward to your concern, there could be many possible reasons why 
> you are getting this kind of 502 gateway error. For us to further 
> investigate, could you please provide us the complete request 
> 
>  and response 
> 
>  logs 
> with request ID 
> 
>  and request header 
> 
>  generated 
> on your end? You can provide it via Reply privately to author option. If 
> this option is not available, then send it instead on this email address 
> googleadsa...@google.com. If you haven't enabled the logging yet, logging 
> can be enabled by navigating to the Client libraries > Your client library 
> (ex. Java) > Logging documentation, which you can access from this link 
> . 
> Please include also the customer-id as this is important for us to 
> investigate the issue.
>
> Add to that, please check the network traffic when you are getting that 
> error because the network fluctuation could also cause that error.
>
> Kind regards, 
> [image: Google Logo] 
> Sherwin Vincent 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2dl69N:ref
>

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RE: Ads API call takes an hour and fails with bad gateway

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Sophie,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I 
hope that you are doing well today.

Moving forward to your concern, there could be many possible reasons why you 
are getting this kind of 502 gateway error. For us to further investigate, 
could you please provide us the complete request and response logs with request 
ID and request header generated on your end? You can provide it via Reply 
privately to author option. If this option is not available, then send it 
instead on this email address googleadsapi-supp...@google.com. If you haven't 
enabled the logging yet, logging can be enabled by navigating to the Client 
libraries > Your client library (ex. Java) > Logging documentation, which you 
can access from this link. Please include also the customer-id as this is 
important for us to investigate the issue.

Add to that, please check the network traffic when you are getting that error 
because the network fluctuation could also cause that error.

Kind regards,

Sherwin Vincent
Google Ads API Team
ref:_00D1U1174p._5004Q2dl69N:ref

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
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