Hi Phong,

Thank you for reaching out to us.

For our team to further investigate this, provide appropriate recommendations, 
and also for me to raise this with the rest of our team, could you please 
provide us with the complete API logs (request and response with request-id) 
generated on your end where you can see the investigations you have done 
through?

Note that this can be requested or provided to the developer handling the 
Google Ads API transactions when logging of the API requests has been enabled. 
You may check here and click your client library for the specific guideline to 
enable it.

For REST interface requests, you can enable logging via the curl command by 
using the -i flag. This will cause the tool to include the HTTP response 
headers in the output.

You may then send the requested information via the Reply privately to author 
option. If this option is not available, you may send the details directly to 
our googleadsapi-supp...@google.com alias instead

You may see the links below for the following emphasize words from the above 
statement:

request : 
https://developers.google.com/google-ads/api/docs/concepts/field-service#request
response : 
https://developers.google.com/google-ads/api/docs/concepts/field-service#response
request-id : 
https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id
here : 
https://developers.google.com/google-ads/api/docs/best-practices/logging#client_library_logging

Best regards,

Google Ads API Team
ref:_00D1U1174p._5004Q2kSv2c:ref

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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