RE: Error with customer.status API request
Hello Ahmed, This is Carmela from the Google Ads API team. Thank you for reaching out. However, I need to delete your recent email in the forum as it contains your UI screenshot. Moving forward, you may see the items below: I can see that you've encountered the authorizationError : CUSTOMER_NOT_ENABLED which means the customer can't be used because it isn't enabled. Kindly note that you can't send a request using a canceled customer account. That being said, you may check this article as it explains the details on how to Reactivate a cancelled Google Ads account. "upon calling a suspended account the API response returned "Enabled" which is not correct" - Could you provide the complete request and response logs with request ID and request header generated on your end showing this behavior? Also, you may see this article which is about Google Ads account suspensions. You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsapi-supp...@google.com. Regards, Carmela Google Ads API Team ref:_00D1U1174p._5004Q2dovcS:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/AWXTU0RHEQ4S004zciHwabSZu5-4B6B0R-vw%40sfdc.net.
Re: Error with customer.status API request
for the suspended the issue for further investigation the customer id for
the suspended account that returned "Enabled" is 378-098-7595
this account was shown in the Google Ads UI as Suspended , Please find
attached a photo of Google Ads UI for this account .
Awaiting your respone, Thanks.
Kind Regards,
On Monday, 29 August 2022 at 22:54:32 UTC+2 Ahmed Nasser Omran wrote:
> Hi Support team,
>
> there're two error i'm encountering with getCustomerRequest :
> 1- there's an excpetion thrown upon calling a canceled customer account
>
> * "StatusCode": 7,*
>
> * "Details": "The caller does not have permission",*
>
> * "RequestId": "UvAM6Mb2S2HmFzgsO6WkkQ",*
>
> * "Failure": {*
>
> *"errors": [*
>
> * {*
>
> *"errorCode": {*
>
> * "authorizationError": "CUSTOMER_NOT_ENABLED"*
>
> *},*
>
> *"message": "The customer can't be used because it isn't enabled."*
>
> * }*
>
> *],*
> 2- upon calling a suspended account the API response returned "Enabled"
> which is not correct
>
> Can you provide resolution for the two issues ?
>
> Kind Regards,
>
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https://googleadsdeveloper.blogspot.com/
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