Re: Frequent time outs while accessing Adwords APIs

[Carmine Pagliaro]

Hi,
since Saturday it works fine and fast.
How I said probably the problem is AWS side, about routing table and 
routing protocol. Myabe they update the table.
But it's my opinion.

Best regards
Carmine

On Monday, March 18, 2019 at 2:10:26 PM UTC+1, googleadsapi-forumadvisor 
wrote:
>
> Hi,
>
> I'm working on finding the right contact on our side to dig into this 
> further. I'll reply back as soon as I have an update.
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/15/19 12:11:25 carmine...@gmail.com  wrote:
>
> Hi Josh,
> look, I also invoke other endpoints and it works fine, but the data 
> downloaded from the others endpoints is about 1MB instead AdWords report is 
> about 90MB.
> Besides that, even some AdWords report are about 1MB and it go slow.
>
>
> Thank
>
> On Friday, March 15, 2019 at 4:52:55 PM UTC+1, googleadsapi-forumadvisor 
> wrote:
>
> Hi Carmine,
>
> Are you experiencing slow connections to *all* hosts from that region, or 
> just Google endpoints?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/15/19 07:18:01 carmine...@gmail.com wrote:
>
> Dear all,
>
> Besides that, in the Ireland region, the connection is working but it is 
> really slow.
>
> Is it the same for you?
>
> Carmine
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
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> msgid/adwords-api/04505345-932d-44be-8c16-ea2302be91c6%40googlegroups.com 
> 
> .
> For more options, visit https://groups.google.com/d/optout.
>
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> -- 
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>  
> 
> .
> For more options, visit https://groups.google.com/d/optout.
>
>

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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

I'm working on finding the right contact on our side to dig into this
further. I'll reply back as soon as I have an update.

Thanks,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/15/19 12:11:25 carminepagli...@gmail.com wrote:

Hi Josh,
look, I also invoke other endpoints and it works fine, but the data
downloaded from the others endpoints is about 1MB instead AdWords report is
about 90MB.
Besides that, even some AdWords report are about 1MB and it go slow.


Thank

On Friday, March 15, 2019 at 4:52:55 PM UTC+1, googleadsapi-forumadvisor
wrote:

Hi Carmine,

Are you experiencing slow connections to *all* hosts from that region, or
just Google endpoints?

Thanks,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/15/19 07:18:01 carmine...@gmail.com wrote:

Dear all,

Besides that, in the Ireland region, the connection is working but it is
really slow.

Is it the same for you?

Carmine

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Re: Frequent time outs while accessing Adwords APIs

[Carmine Pagliaro]

Hi Josh,
look, I also invoke other endpoints and it works fine, but the data 
downloaded from the others endpoints is about 1MB instead AdWords report is 
about 90MB.
Besides that, even some AdWords report are about 1MB and it go slow.


Thank

On Friday, March 15, 2019 at 4:52:55 PM UTC+1, googleadsapi-forumadvisor 
wrote:
>
> Hi Carmine,
>
> Are you experiencing slow connections to *all* hosts from that region, or 
> just Google endpoints?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/15/19 07:18:01 carmine...@gmail.com  wrote:
>
> Dear all,
>
> Besides that, in the Ireland region, the connection is working but it is 
> really slow.
>
> Is it the same for you?
>
> Carmine
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
> Groups "AdWords API and Google Ads API Forum" group.
> To post to this group, send email to adwords-api@googlegroups.com
> To unsubscribe from this group, send email to
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> http://groups.google.com/group/adwords-api?hl=en
> --- 
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> To view this discussion on the web visit 
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>  
> 
> .
> For more options, visit https://groups.google.com/d/optout.
>
>

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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Carmine,

Are you experiencing slow connections to *all* hosts from that region, or
just Google endpoints?

Thanks,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/15/19 07:18:01 carminepagli...@gmail.com wrote:

Dear all,

Besides that, in the Ireland region, the connection is working but it is
really slow.

Is it the same for you?

Carmine

--
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Also find us on our blog:
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Re: Frequent time outs while accessing Adwords APIs

[Carmine Pagliaro]

Dear all,

Besides that, in the Ireland region, the connection is working but it is 
really slow.

Is it the same for you?

Carmine

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Re: Frequent time outs while accessing Adwords APIs

[Dorian Kind]

Hi,

FWIW, we're seeing the same issue with other Google APIs (such as Sheets), 
also only in the AWS Ireland (eu-west-1) region. The root cause seems to be 
closely related—we noticed that *.googleapis.com would only resolve to a 
single IP address (always 74.125.193.95) from these hosts, whereas normally 
and in all other AWS regions we tested, these queries resolve to multiple 
addresses.

AWS support in our case pointed out the DNS discrepancy as most likely 
reason for the timeouts and reset connections—they didn't find anything on 
their end that might be the cause.

I've created an issue about this 
 on Google's issue 
tracker, but haven't heard back so far. 

Regards,
Dorian

On Wednesday, 13 March 2019 21:59:27 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor,
>
> So far our investigation has not identified a cause for these issues on 
> our side. Did you get a chance to check with AWS support to see if there 
> were any problems on their end?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/13/19 15:03:45 sc...@bgenius.com  wrote:
>
> Hi,
>
> We did see a small window where this issue again arise but pretty quickly 
> resolved itself again. We eventually did not move our software, but earlier 
> tests did show us that moving from Ireland to Frankfurt would help.
>
> For me this is a red flag: issue was visible for both Carmine and us 
> whereas we both used AWS in Ireland.
>
> Hope you still find the issue to resolve it.
>
> Best,
>
> On Wednesday, 13 March 2019 18:49:27 UTC+1, googleadsapi-forumadvisor 
> wrote:
>
> Hi,
>
> Thanks for the update. We've heard from other users that this has subsided 
> as well.
>
> Cheers,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/13/19 06:23:57 carmine...@gmail.com wrote:
>
> Hi All,
> I solved moving to another AWS Region, from Ireland to Virginia.
>
> Thank you
>
> On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:
>
> Hi Josh,
>
> We see that yesterday ~ 17:00 CET all the timeouts resolved and the system 
> is now working as usual. Did you figure out what caused this temporary 
> blockage? What has changed?
>
> Minor side note: the issue started at Wednesday ~ 17:00 CET.
>
> Best,
> Igor
>
> On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor, Carmine,
>
> I've asked the engineering team to look into this. In the meantime, since 
> you both seem to be having trouble with AWS, have you reached out to their 
> support team to see if there are any known issues on their side?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/09/19 09:13:32 sc...@bgenius.com wrote:
>
> We have another system running elsewhere which does not have these issues. 
>
> The ipaddress of adwords.google.com is 74.125.193.100. 
>
> Best, 
> Igor 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
> Also find us on our blog: 
> https://googleadsdeveloper.blogspot.com/ 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
>
> You received this message because you are subscribed to the Google 
> Groups "AdWords API and Google Ads API Forum" group. 
> To post to this group, send email to adwords-api@googlegroups.com 
> To unsubscribe from this group, send email to 
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> For more options, visit this group at 
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> --- 
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> gid/adwords-api/42cbffa7-0423-4bb2-8346-62f0d8634f27%40googlegroups.com. 
> For more options, visit https://groups.google.com/d/optout. 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you ar

Re: Frequent time outs while accessing Adwords APIs

[Igor Schut]

Hi,

AWS has reported us that there are no issues at their side and that they 
can't find anything. 

We are keeping in touch with both sides.

Best,

On Wednesday, 13 March 2019 21:59:27 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor,
>
> So far our investigation has not identified a cause for these issues on 
> our side. Did you get a chance to check with AWS support to see if there 
> were any problems on their end?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/13/19 15:03:45 sc...@bgenius.com  wrote:
>
> Hi,
>
> We did see a small window where this issue again arise but pretty quickly 
> resolved itself again. We eventually did not move our software, but earlier 
> tests did show us that moving from Ireland to Frankfurt would help.
>
> For me this is a red flag: issue was visible for both Carmine and us 
> whereas we both used AWS in Ireland.
>
> Hope you still find the issue to resolve it.
>
> Best,
>
> On Wednesday, 13 March 2019 18:49:27 UTC+1, googleadsapi-forumadvisor 
> wrote:
>
> Hi,
>
> Thanks for the update. We've heard from other users that this has subsided 
> as well.
>
> Cheers,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/13/19 06:23:57 carmine...@gmail.com wrote:
>
> Hi All,
> I solved moving to another AWS Region, from Ireland to Virginia.
>
> Thank you
>
> On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:
>
> Hi Josh,
>
> We see that yesterday ~ 17:00 CET all the timeouts resolved and the system 
> is now working as usual. Did you figure out what caused this temporary 
> blockage? What has changed?
>
> Minor side note: the issue started at Wednesday ~ 17:00 CET.
>
> Best,
> Igor
>
> On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor, Carmine,
>
> I've asked the engineering team to look into this. In the meantime, since 
> you both seem to be having trouble with AWS, have you reached out to their 
> support team to see if there are any known issues on their side?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/09/19 09:13:32 sc...@bgenius.com wrote:
>
> We have another system running elsewhere which does not have these issues. 
>
> The ipaddress of adwords.google.com is 74.125.193.100. 
>
> Best, 
> Igor 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
> Also find us on our blog: 
> https://googleadsdeveloper.blogspot.com/ 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
>
> You received this message because you are subscribed to the Google 
> Groups "AdWords API and Google Ads API Forum" group. 
> To post to this group, send email to adwords-api@googlegroups.com 
> To unsubscribe from this group, send email to 
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> For more options, visit this group at 
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> --- 
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> To view this discussion on the web visit https://groups.google.com/d/ms
> gid/adwords-api/42cbffa7-0423-4bb2-8346-62f0d8634f27%40googlegroups.com. 
> For more options, visit https://groups.google.com/d/optout. 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Igor,

So far our investigation has not identified a cause for these issues on our
side. Did you get a chance to check with AWS support to see if there were
any problems on their end?

Thanks,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/13/19 15:03:45 sc...@bgenius.com wrote:

Hi,

We did see a small window where this issue again arise but pretty quickly
resolved itself again. We eventually did not move our software, but earlier
tests did show us that moving from Ireland to Frankfurt would help.

For me this is a red flag: issue was visible for both Carmine and us
whereas we both used AWS in Ireland.

Hope you still find the issue to resolve it.

Best,

On Wednesday, 13 March 2019 18:49:27 UTC+1, googleadsapi-forumadvisor wrote:

Hi,

Thanks for the update. We've heard from other users that this has subsided
as well.

Cheers,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/13/19 06:23:57 carmine...@gmail.com wrote:

Hi All,
I solved moving to another AWS Region, from Ireland to Virginia.

Thank you

On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:

Hi Josh,

We see that yesterday ~ 17:00 CET all the timeouts resolved and the system
is now working as usual. Did you figure out what caused this temporary
blockage? What has changed?

Minor side note: the issue started at Wednesday ~ 17:00 CET.

Best,
Igor

On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:

Hi Igor, Carmine,

I've asked the engineering team to look into this. In the meantime, since
you both seem to be having trouble with AWS, have you reached out to their
support team to see if there are any known issues on their side?

Thanks,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/09/19 09:13:32 sc...@bgenius.com wrote:

We have another system running elsewhere which does not have these issues.

The ipaddress of adwords.google.com is 74.125.193.100.

Best,
Igor

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
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https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: Frequent time outs while accessing Adwords APIs

[Igor Schut]

Hi,

We did see a small window where this issue again arise but pretty quickly 
resolved itself again. We eventually did not move our software, but earlier 
tests did show us that moving from Ireland to Frankfurt would help.

For me this is a red flag: issue was visible for both Carmine and us 
whereas we both used AWS in Ireland.

Hope you still find the issue to resolve it.

Best,

On Wednesday, 13 March 2019 18:49:27 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi,
>
> Thanks for the update. We've heard from other users that this has subsided 
> as well.
>
> Cheers,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/13/19 06:23:57 carmine...@gmail.com  wrote:
>
> Hi All,
> I solved moving to another AWS Region, from Ireland to Virginia.
>
> Thank you
>
> On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:
>
> Hi Josh,
>
> We see that yesterday ~ 17:00 CET all the timeouts resolved and the system 
> is now working as usual. Did you figure out what caused this temporary 
> blockage? What has changed?
>
> Minor side note: the issue started at Wednesday ~ 17:00 CET.
>
> Best,
> Igor
>
> On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor, Carmine,
>
> I've asked the engineering team to look into this. In the meantime, since 
> you both seem to be having trouble with AWS, have you reached out to their 
> support team to see if there are any known issues on their side?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/09/19 09:13:32 sc...@bgenius.com wrote:
>
> We have another system running elsewhere which does not have these issues. 
>
> The ipaddress of adwords.google.com is 74.125.193.100. 
>
> Best, 
> Igor 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
> Also find us on our blog: 
> https://googleadsdeveloper.blogspot.com/ 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
>
> You received this message because you are subscribed to the Google 
> Groups "AdWords API and Google Ads API Forum" group. 
> To post to this group, send email to adwords-api@googlegroups.com 
> To unsubscribe from this group, send email to 
> adwords-api+unsubscr...@googlegroups.com 
> For more options, visit this group at 
> http://groups.google.com/group/adwords-api?hl=en 
> --- 
> You received this message because you are subscribed to the Google Groups 
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> email to adwords-api+unsubscr...@googlegroups.com. 
> Visit this group at https://groups.google.com/group/adwords-api. 
> To view this discussion on the web visit https://groups.google.com/d/
> msgid/adwords-api/42cbffa7-0423-4bb2-8346-62f0d8634f27%40googlegroups.com. 
>
> For more options, visit https://groups.google.com/d/optout. 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
> Groups "AdWords API and Google Ads API Forum" group.
> To post to this group, send email to adwords-api@googlegroups.com
> To unsubscribe from this group, send email to
> adwords-api+unsubscr...@googlegroups.com
> For more options, visit this group at
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> --- 
> You received this message because you are subscribed to the Google Groups 
> "AdWords API and Google Ads API Forum" group.
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> email to adwords-api+unsubscr...@googlegroups.com.
> Visit this group at https://groups.google.com/group/adwords-api.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/adwords-api/9202e3a3-faa6-459a-bfa9-6993be531562%40googlegroups.com
>  
> 
> .
> For more options, visit https://groups.google.com/d/optout.
>
>

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Also find us on our blog:
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To unsubscribe from this group

RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

Thanks for the update. We've heard from other users that this has subsided
as well.

Cheers,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/13/19 06:23:57 carminepagli...@gmail.com wrote:

Hi All,
I solved moving to another AWS Region, from Ireland to Virginia.

Thank you

On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:

Hi Josh,

We see that yesterday ~ 17:00 CET all the timeouts resolved and the system
is now working as usual. Did you figure out what caused this temporary
blockage? What has changed?

Minor side note: the issue started at Wednesday ~ 17:00 CET.

Best,
Igor

On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:

Hi Igor, Carmine,

I've asked the engineering team to look into this. In the meantime, since
you both seem to be having trouble with AWS, have you reached out to their
support team to see if there are any known issues on their side?

Thanks,
Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/09/19 09:13:32 sc...@bgenius.com wrote:

We have another system running elsewhere which does not have these issues.

The ipaddress of adwords.google.com is 74.125.193.100.

Best,
Igor

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: Frequent time outs while accessing Adwords APIs

[Carmine Pagliaro]

Hi All,
I solved moving to another AWS Region, from Ireland to Virginia.

Thank you

On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:
>
> Hi Josh,
>
> We see that yesterday ~ 17:00 CET all the timeouts resolved and the system 
> is now working as usual. Did you figure out what caused this temporary 
> blockage? What has changed?
>
> Minor side note: the issue started at Wednesday ~ 17:00 CET.
>
> Best,
> Igor
>
> On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:
>>
>> Hi Igor, Carmine,
>>
>> I've asked the engineering team to look into this. In the meantime, since 
>> you both seem to be having trouble with AWS, have you reached out to their 
>> support team to see if there are any known issues on their side?
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>> Also find us on our blog and discussion group:
>> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
>> https://developers.google.com/adwords/api/community/
>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>>
>> On 03/09/19 09:13:32 sc...@bgenius.com wrote:
>>
>> We have another system running elsewhere which does not have these 
>> issues. 
>>
>> The ipaddress of adwords.google.com is 74.125.193.100. 
>>
>> Best, 
>> Igor 
>>
>> -- 
>> -- 
>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
>> Also find us on our blog: 
>> https://googleadsdeveloper.blogspot.com/ 
>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
>>
>> You received this message because you are subscribed to the Google 
>> Groups "AdWords API and Google Ads API Forum" group. 
>> To post to this group, send email to adwords-api@googlegroups.com 
>> To unsubscribe from this group, send email to 
>> adwords-api+unsubscr...@googlegroups.com 
>> For more options, visit this group at 
>> http://groups.google.com/group/adwords-api?hl=en 
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "AdWords API and Google Ads API Forum" group. 
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to adwords-api+unsubscr...@googlegroups.com. 
>> Visit this group at https://groups.google.com/group/adwords-api. 
>> To view this discussion on the web visit 
>> https://groups.google.com/d/msgid/adwords-api/42cbffa7-0423-4bb2-8346-62f0d8634f27%40googlegroups.com.
>>  
>>
>> For more options, visit https://groups.google.com/d/optout. 
>>
>>

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For more options, visit https://groups.google.com/d/optout.

Re: Frequent time outs while accessing Adwords APIs

[Igor Schut]

Hi Josh,

We see that yesterday ~ 17:00 CET all the timeouts resolved and the system 
is now working as usual. Did you figure out what caused this temporary 
blockage? What has changed?

Minor side note: the issue started at Wednesday ~ 17:00 CET.

Best,
Igor

On Monday, 11 March 2019 22:07:04 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor, Carmine,
>
> I've asked the engineering team to look into this. In the meantime, since 
> you both seem to be having trouble with AWS, have you reached out to their 
> support team to see if there are any known issues on their side?
>
> Thanks,
> Josh, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/09/19 09:13:32 sc...@bgenius.com  wrote:
>
> We have another system running elsewhere which does not have these issues. 
>
> The ipaddress of adwords.google.com is 74.125.193.100. 
>
> Best, 
> Igor 
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
> Also find us on our blog: 
> https://googleadsdeveloper.blogspot.com/ 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ 
>
> You received this message because you are subscribed to the Google 
> Groups "AdWords API and Google Ads API Forum" group. 
> To post to this group, send email to adwords-api@googlegroups.com 
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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Igor, Carmine,

I've asked the engineering team to look into this. In the meantime, since
you both seem to be having trouble with AWS, have you reached out to their
support team to see if there are any known issues on their side?

Thanks,
Josh, AdWords API Team

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On 03/09/19 09:13:32 sc...@bgenius.com wrote:

We have another system running elsewhere which does not have these issues.

The ipaddress of adwords.google.com is 74.125.193.100.

Best,
Igor

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RE: Frequent time outs while accessing Adwords APIs

[Igor Schut]

We have another system running elsewhere which does not have these issues. 

The ipaddress of adwords.google.com is 74.125.193.100.

Best,
Igor 

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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

*Igor*, I looked into the failed requests in the logs you sent privately to
us, and I do not see those requests actually making it to our servers. I do
see plenty of requests from your developer token that succeeded, however.

*Carmine*, could you do the following?

1. Confirm if you are also using AWS.
2. *Reply privately to author* with logs that contain errors, or point me
to the relevant lines in the logs you sent over earlier? I took a look at
your logs, and I don't actually see any records of the errors in there.

Both *Igor* and *Carmine*, could you execute 'ping adwords.google.com' and
share the IP address returned?

Thanks,
Josh, AdWords API Team

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On 03/08/19 11:16:03 carminepagli...@gmail.com wrote:

Hi,
me too.

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Re: Frequent time outs while accessing Adwords APIs

[Carmine Pagliaro]

Hi,
me too.

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Re: Frequent time outs while accessing Adwords APIs

[Igor Schut]

Hi,

We see the errors on both reports and services. I'll send the soap details 
by private message.

Thanks,
Igor

On Friday, 8 March 2019 17:02:16 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hello Igor and Carmine, 
>
> @Igor: Could you please confirm if you're seeing the errors while using 
> the API services or generating the reports? Could you please share the 
> report definition or the API SOAP logs for us to troubleshoot this further?
>
> @Carmine: Could you please share the Report definition which includes the 
> timestamp, CID and data range so I can check this further?
>
> Please make sure to reply back via Reply privately to author option.
>
> Thanks,
> Bharani, AdWords API Team
>
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> On 03/08/19 06:20:16 sc...@bgenius.com  wrote:
>
> We have the same issues at our side. Frequent timeout errors. Same API 
> version.
>
> Could you please escalate this issue?
>
> Best,
> Igor
>
> On Tuesday, 12 February 2019 07:15:49 UTC+1, Chaitanya Kulkarni wrote:
>
> Hi Team,
>
> I've been working on the project which uses Adwords APIs to create the 
> campaigns, Ad groups etc. since last few weeks.  Today, I got multiple 
> timeout errors when accessing the APIs from the code. Budget, Campaign and 
> Adgroup APIs were mostly failing due to timeout issues.
>
> I am using v201809 APIs.
>
> Could you please let me know if there are any changes required in the 
> code/API version level to resolve this issue?
>
> Thanks,
> Chaitanya
>
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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Igor and Carmine,

@Igor: Could you please confirm if you're seeing the errors while using the
API services or generating the reports? Could you please share the report
definition or the API SOAP logs for us to troubleshoot this further?

@Carmine: Could you please share the Report definition which includes the
timestamp, CID and data range so I can check this further?

Please make sure to reply back via Reply privately to author option.

Thanks,
Bharani, AdWords API Team

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On 03/08/19 06:20:16 sc...@bgenius.com wrote:

We have the same issues at our side. Frequent timeout errors. Same API
version.

Could you please escalate this issue?

Best,
Igor

On Tuesday, 12 February 2019 07:15:49 UTC+1, Chaitanya Kulkarni wrote:

Hi Team,

I've been working on the project which uses Adwords APIs to create the
campaigns, Ad groups etc. since last few weeks.  Today, I got multiple
timeout errors when accessing the APIs from the code. Budget, Campaign and
Adgroup APIs were mostly failing due to timeout issues.

I am using v201809 APIs.

Could you please let me know if there are any changes required in the
code/API version level to resolve this issue?

Thanks,
Chaitanya

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Re: Frequent time outs while accessing Adwords APIs

[Igor Schut]

Hi Carmine,

*Could you ping adwords.google.com and share this IP address? *We think 
this might be the issue at hand.
Are you possibly also connecting from AWS - and seeing these kind of issues?

Best,

On Friday, 8 March 2019 15:27:07 UTC+1, Carmine Pagliaro wrote:
>
> Hi all,
> I have the same problem too.
>
> since 2019/03/06 i get: .*ReportException: Problem sending data to report 
> download server* and *SocketTimeoutException: Read timed out.*
>
> *Help Please.*
>
> *regards*
> *Carmine*
>

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Re: Frequent time outs while accessing Adwords APIs

[Carmine Pagliaro]

Hi all,
I have the same problem too.

since 2019/03/06 i get: .*ReportException: Problem sending data to report 
download server* and *SocketTimeoutException: Read timed out.*

*Help Please.*

*regards*
*Carmine*

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Re: Frequent time outs while accessing Adwords APIs

[Igor Schut]

We have the same issues at our side. Frequent timeout errors. Same API 
version.

Could you please escalate this issue?

Best,
Igor

On Tuesday, 12 February 2019 07:15:49 UTC+1, Chaitanya Kulkarni wrote:
>
> Hi Team,
>
> I've been working on the project which uses Adwords APIs to create the 
> campaigns, Ad groups etc. since last few weeks.  Today, I got multiple 
> timeout errors when accessing the APIs from the code. Budget, Campaign and 
> Adgroup APIs were mostly failing due to timeout issues.
>
> I am using v201809 APIs.
>
> Could you please let me know if there are any changes required in the 
> code/API version level to resolve this issue?
>
> Thanks,
> Chaitanya
>

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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Chaitanya,

Regret the delay in getting back to you with an update on this. The
Engineering team found the source of the issue and the service is back to
normal. Could you please revert back to us if you're still experiencing any
timeouts, so we can take a closer look?

Thanks,
Bharani, AdWords API Team

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On 02/12/19 01:15:48 chaita...@coditation.com wrote:

Hi Team,

I've been working on the project which uses Adwords APIs to create the
campaigns, Ad groups etc. since last few weeks.  Today, I got multiple
timeout errors when accessing the APIs from the code. Budget, Campaign and
Adgroup APIs were mostly failing due to timeout issues.

I am using v201809 APIs.

Could you please let me know if there are any changes required in the
code/API version level to resolve this issue?

Thanks,
Chaitanya

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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Chaitanya,

I'm Dannison's colleague assisting you on his behalf. Thank you for sharing
the additional details requested. Our team is looking into this issue. I
will keep you posted on the updates.

Regards,
Bharani, AdWords API Team

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Re: Frequent time outs while accessing Adwords APIs

[cv]

Hi, Chaitanya,

If you are using google-adsapi-php then this might be helpful.

https://github.com/googleads/googleads-php-lib/issues/568

Thanks,


On Tuesday, 12 February 2019 11:45:49 UTC+5:30, Chaitanya Kulkarni wrote:
>
> Hi Team,
>
> I've been working on the project which uses Adwords APIs to create the 
> campaigns, Ad groups etc. since last few weeks.  Today, I got multiple 
> timeout errors when accessing the APIs from the code. Budget, Campaign and 
> Adgroup APIs were mostly failing due to timeout issues.
>
> I am using v201809 APIs.
>
> Could you please let me know if there are any changes required in the 
> code/API version level to resolve this issue?
>
> Thanks,
> Chaitanya
>

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RE: Frequent time outs while accessing Adwords APIs

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Chaitanya,

Could you provide screenshots and the complete SOAP request and response
logs when you encountered the error so I could further investigate this?
You may provide them using the *reply privately to author* option.

Regards,
Dannison
AdWords API Team


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On 02/12/19 14:15:48 chaita...@coditation.com wrote:

Hi Team,

I've been working on the project which uses Adwords APIs to create the
campaigns, Ad groups etc. since last few weeks.  Today, I got multiple
timeout errors when accessing the APIs from the code. Budget, Campaign and
Adgroup APIs were mostly failing due to timeout issues.

I am using v201809 APIs.

Could you please let me know if there are any changes required in the
code/API version level to resolve this issue?

Thanks,
Chaitanya

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