RE: Unexpected internal API error

[Google Ads API Forum Advisor Prod]

Hello Ignacio,

Thank you for reaching out. Please refer to the code sample provided here for 
reference to add criteria to the ad groups using Python client libraries. If 
the issue persists, could you please share the complete request and response 
logs along with the client customer id by enabling Python logging from here for 
further investigation?

P.S. Please use Reply privately to author option while sharing the details.

Regards,
Nikisha Patel, Google Ads API Team
ref:_00D1U1174p._5001UV0dhx:ref

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RE: Unexpected internal api error

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Sayed,

To troubleshoot this issue, could you please share the details given below?
Please use reply privately to author while sharing the details.

   1. Your API SOAP request
   2. The version of PHP client library
    that is
   failing out for you.
   3. Your client customer id.

Thanks,
Sreelakshmi, AdWords API Team

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Re: Unexpected Internal API Error on TargetingIdea Method

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi,

The UNEXPECTED_INTERNAL_API_ERROR 

 indicates 
that there may be a temporary issue in the servers or maybe due to a bug. 
Could you confirm if the issue persists or if this was a one time incident? 
If there had been many instances of the issue, could you provide to me the 
complete SOAP request and response that also includes your clientCustomerId 
so I can further investigate?

You may send your reply via the *Reply privately to author* option.

Thanks and regards,
Peter
AdWords API Team

On Monday, July 30, 2018 at 9:52:36 AM UTC+8, mberna...@atma-it.com wrote:
>
> Hi,
>
> I'm developing an integration with Adwords API using .NET client library 
> in the latest version (23.5.1), but when I call the method TargetingIdea I 
> receive the error UNEXPECTED_INTERNAL_API_ERROR.
>
> I created to accounts to authenticate de request, the first is an admin of 
> Adwords Project GSuite, the second is a test account, both have the same 
> domain and belong to the same organization. I'm using the developer token 
> generated in admin account and the PrnEmail and Client Id from test account.
>
> The data passed on request is the same of the documentation provided here, 
> 
>  
> the only difference it's the content of tag , I did the 
> request usgin both versions distributed in .NET library (v201802 and 
> v201806) and I received the same error.
>
> Here is the request captured with Fiddler
>
>  http://schemas.xmlsoap.org/soap/envelope/;>   xmlns="https://adwords.google.com/api/adwords/o/v201802;> <
> clientCustomerId xmlns="https://adwords.google.com/api/adwords/cm/v201802;
> >MyClientCustomerId https://adwords.google.com/api/adwords/cm/v201802;>MyDeveloperToken developerToken> https://adwords.google.com/api/adwords/cm/v201802;>MyUserAgent(AwApi-DotNet/23.5.0,
>  
> Common-Dotnet/9.3.0, .NET CLR/4.0.30319.42000, , gzip)  RequestHeader>  http://www.w3.org/2001/XMLSchema; xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance;> https://adwords.google.com/api/adwords/o/v201802;>  <
> searchParameters xsi:type="RelatedToQuerySearchParameter"> 
> armário cozinha  <
> requestType>IDEAS KEYWORD_TEXT requestedAttributeTypes> SEARCH_VOLUME requestedAttributeTypes> AVERAGE_CPC requestedAttributeTypes> COMPETITION requestedAttributeTypes>  https://adwords.google.com/api/adwords/cm/v201802;>0 <
> numberResults xmlns="https://adwords.google.com/api/adwords/cm/v201802;>15
>   BRL   get>  
>

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Re: Unexpected internal API error for AdGroupService

['Peter Oliquino' via AdWords API Forum]

Hi Liron,

I would recommend that you use the IN operator instead of EQUALS if you 
wish to pass a list of campaign IDs in your AdGroupService.get() call. Let 
me know if this helps.

Thanks and regards,
Peter
AdWords API Team

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Re: Unexpected internal API Error

[unluizcarlos]

I am having exactly the same problem but using the Ruby Client. 
Could be another DB reset issue?

El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:

 Hello,
  
 I am trying to get the list of campaigns and making some other API calls 
 using C# and sandbox but I receive an exception 
 UNEXPECTED_INTERNAL_SERVER_ERROR.
 When I try to connect to my another account (which contains no campaigns) 
 it does not raise an exception and returns empty campaigns list. But when 
 I try to get campaings of my other account (which I actualy need) it raises 
 an exception.
  
 Is it a server issue or I am doing something wrong? Please help. 


El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:

 Hello,
  
 I am trying to get the list of campaigns and making some other API calls 
 using C# and sandbox but I receive an exception 
 UNEXPECTED_INTERNAL_SERVER_ERROR.
 When I try to connect to my another account (which contains no campaigns) 
 it does not raise an exception and returns empty campaigns list. But when 
 I try to get campaings of my other account (which I actualy need) it raises 
 an exception.
  
 Is it a server issue or I am doing something wrong? Please help. 


El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:

 Hello,
  
 I am trying to get the list of campaigns and making some other API calls 
 using C# and sandbox but I receive an exception 
 UNEXPECTED_INTERNAL_SERVER_ERROR.
 When I try to connect to my another account (which contains no campaigns) 
 it does not raise an exception and returns empty campaigns list. But when 
 I try to get campaings of my other account (which I actualy need) it raises 
 an exception.
  
 Is it a server issue or I am doing something wrong? Please help. 


El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:

 Hello,
  
 I am trying to get the list of campaigns and making some other API calls 
 using C# and sandbox but I receive an exception 
 UNEXPECTED_INTERNAL_SERVER_ERROR.
 When I try to connect to my another account (which contains no campaigns) 
 it does not raise an exception and returns empty campaigns list. But when 
 I try to get campaings of my other account (which I actualy need) it raises 
 an exception.
  
 Is it a server issue or I am doing something wrong? Please help. 


El jueves 1 de marzo de 2012 13:57:46 UTC+1, hai...@yahoo.com escribió:

 Hello,
  
 I am trying to get the list of campaigns and making some other API calls 
 using C# and sandbox but I receive an exception 
 UNEXPECTED_INTERNAL_SERVER_ERROR.
 When I try to connect to my another account (which contains no campaigns) 
 it does not raise an exception and returns empty campaigns list. But when 
 I try to get campaings of my other account (which I actualy need) it raises 
 an exception.
  
 Is it a server issue or I am doing something wrong? Please help. 


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Re: Unexpected Internal API error when downloading keywords

[Eric Koleda]

Hi All,

The root cause of this issue has been identified and resolved.  Let us know 
if you see the error return.

Best,
- Eric

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Re: Unexpected Internal API error when downloading keywords

[carver]

Hi Eric,

I'm getting a similar error when using CampaignCriterionService:

AdwordsApi::V201109::CampaignCriterionService::ApiException:
   [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]

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Re: Unexpected Internal API error when downloading keywords

[Eric Koleda]

Hi Carver,

That error message is very common, and likely has a different cause in your 
case.  Please see the following for more information:

http://code.google.com/apis/adwords/docs/troubleshooting.html#InternalApiError

Best,
- Eric

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Re: Unexpected Internal API error when downloading keywords

[isellstuff]

I am having the exact same problem. It started yesterday with code
that had been working for months. .net client library stack trace
below:

[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.co
mmon.error.InternalApiError.init(InternalApiErro]
Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has
occurred. S
ee ApiException and InnerException fields for more details. ---
System.Web.Serv
ices.Protocols.SoapException:
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro
]
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClie
ntMessage message, WebResponse response, Stream responseStream,
Boolean asyncCal
l)
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodN
ame, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String
methodName, Obj
ect[] parameters)
   --- End of inner exception stack trace ---
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String
methodName, Obj
ect[] parameters)
   at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.MakeApiCall(String
methodName
, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String
methodName, Object[]
 parameters)
   at
Google.Api.Ads.AdWords.v201109.AdGroupCriterionService.get(Selector
servic
eSelector)

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Re: Unexpected Internal API error when downloading keywords

[Eric Koleda]

Hi All,

Thank you for reporting this issue. AdGroupCriterionService.get() is 
failing on some accounts, and we are looking into the problem.  At this 
time I don't know when it will be resolved, and there are no known 
workarounds. 

Best, 
- Eric Koleda, AdWords API Team 

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Re: Unexpected Internal API Error

[ACE]

Hi Anash,

They were sent to the production server. The issue was resolved though. It 
was an issue of the request being built incorrectly.

Thanks.

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Re: Unexpected Internal API Error

[Anash P. Oommen]

Hi Max,

Are you sending these requests to the AdWords production servers or sandbox? 
I can't locate any of these request ids in the production logs.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

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Re: Unexpected Internal API Error

[AdWords API Advisor]

Hi Sunny,

Sandbox was having some issues till yesterday, see
http://groups.google.com/group/adwords-api/browse_thread/thread/623d41669b747364/1cae7164935e3e05?show_docid=1cae7164935e3e05
for a discussion. The issues should be fixed now that the sandbox is
refreshed. Let me know if you are still facing issues.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

On Mar 7, 5:26 pm, sunny sk.karm...@gmail.com wrote:
 Hi,

 I am getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while
 adding a campaign in sandbox mode.
 Below is the code :

 import java.rmi.RemoteException;
 import java.util.Hashtable;
 import javax.xml.rpc.ServiceException;
 import com.google.api.adwords.lib.AdWordsService;
 import com.google.api.adwords.lib.AdWordsServiceLogger;
 import com.google.api.adwords.lib.AdWordsUser;
 import com.google.api.adwords.v201008.cm.ApiException;
 import com.google.api.adwords.v201008.cm.Budget;
 import com.google.api.adwords.v201008.cm.BudgetBudgetDeliveryMethod;
 import com.google.api.adwords.v201008.cm.BudgetBudgetPeriod;
 import com.google.api.adwords.v201008.cm.Campaign;
 import com.google.api.adwords.v201008.cm.CampaignOperation;
 import com.google.api.adwords.v201008.cm.CampaignReturnValue;
 import com.google.api.adwords.v201008.cm.CampaignServiceInterface;
 import com.google.api.adwords.v201008.cm.CampaignStatus;
 import com.google.api.adwords.v201008.cm.ManualCPC;
 import com.google.api.adwords.v201008.cm.Money;
 import com.google.api.adwords.v201008.cm.Operator;
 import com.splintir.util.Constants;

 public class AddCampaign {
   public static void main(String[] args) {

       HashtableString, String headers = new HashtableString,
 String();
         headers.put(email, ADWORD_EMAIL );
         headers.put(password, ADWORD_PASSWORD );
         headers.put(useragent, ADWORD_USERAGENT );
         headers.put(developerToken, ADWORD_EMAIL++INR );
         headers.put (useSandbox, true );
         headers.put(clientEmail, client_1+ADWORD_EMAIL);

         AdWordsUser user = new AdWordsUser(headers);

       CampaignServiceInterface campaignService=null;
     try
     {
         campaignService =
 user.getService(AdWordsService.V201008.CAMPAIGN_SERVICE);
     }
     catch (ServiceException e1)
     {
         // TODO Auto-generated catch block
         e1.printStackTrace();
     }

       // Create campaign.
       Campaign campaign = new Campaign();
       campaign.setName(Interplanetary Cruise # +
 System.currentTimeMillis());
       campaign.setStatus(CampaignStatus.PAUSED);
       campaign.setBiddingStrategy(new ManualCPC());

       // Create budget.
       Budget budget = new Budget();
       budget.setPeriod(BudgetBudgetPeriod.DAILY);
       budget.setAmount(new Money(null, 5000L));
       budget.setDeliveryMethod(BudgetBudgetDeliveryMethod.STANDARD);
       campaign.setBudget(budget);

       // Create operations.
       CampaignOperation operation = new CampaignOperation();
       operation.setOperand(campaign);
       operation.setOperator(Operator.ADD);

       CampaignOperation[] operations = new CampaignOperation[]
 {operation};

       // Add campaign.
       CampaignReturnValue result=null;
     try
     {
         result = campaignService.mutate(operations);
     }
     catch (ApiException e)
     {
         // TODO Auto-generated catch block
         e.printStackTrace();
     }
     catch (RemoteException e)
     {
         // TODO Auto-generated catch block
         e.printStackTrace();
     }

       // Display campaigns.
       if (result != null  result.getValue() != null) {
         for (Campaign campaignResult : result.getValue()) {
           System.out.println(Campaign with name \ +
 campaignResult.getName() + \ and id \
               + campaignResult.getId() + \ was added.);
         }
       } else {
         System.out.println(No campaigns were added.);
       }
   }

 }

 FYI - I created new adwords account for testing and development
 purposes and didn't enter any billing info...Does billing info or
 activation charges necessary for API usuage in sandbox mode?

 Adwords API Team - please help.

 regards,
 Sunny

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Re: Unexpected internal API error

[AdWords API Advisor]

Hi Magnus,

This error appears to be caused by a temporary issue on the AdWords
API servers and was not likely not due to any action on your part.  If
you continue to receive these errors please let us know.

Best,
- Eric Koleda, AdWords API Team

On Apr 19, 5:02 am, Magnus magnus.lj...@gmail.com wrote:
 Hello,

 We got an unexpected internal API error in response to a request which
 tried to update 141 campaign targets. The request header looked like
 this:

 soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/
 envelope/ xmlns:xsd=http://www.w3.org/2001/XMLSchema;
 xmlns:xsi=http://www.w3.org/20
 01/XMLSchema-instance
   soapenv:Header
     ns1:RequestHeader xmlns:ns1=https://adwords.google.com/api/
 adwords/cm/v200909 soapenv:actor=http://schemas.xmlsoap.org/soap/
 actor/next soapenv:
 mustUnderstand=0
       ns1:authToken xmlns:ns1=https://adwords.google.com/api/adwords/
 cm/v200909**/ns1:authToken
       ns1:clientCustomerId9278534380/ns1:clientCustomerId
       ns1:developerToken**/ns1:developerToken
       ns1:userAgentAdWords API Java Client Library - v7.1.1 -
 Keybroker Campaign Control 1.0/ns1:userAgent
       ns1:validateOnlyfalse/ns1:validateOnly
     /ns1:RequestHeader
   /soapenv:Header

 The response we got was this:

 ?xml version=1.0 encoding=UTF-8?soap:Envelope
 xmlns:soap=http://schemas.xmlsoap.org/soap/envelo
 pe/soap:Bodysoap:Faultfaultcodesoap:Server/
 faultcodefaultstringInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
 @ /faultstringdetailApiEx
 ceptionFault xmlns=https://adwords.google.com/api/adwords/cm/
 v200909messageInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ /
 messageApplicationE
 xception.TypeApiException/ApplicationException.Typeerrors
 xsi:type=InternalApiError xmlns:xsi=http://www.w3.org/2001/
 XMLSchema-instancefieldPa
 th/trigger/ApiError.TypeInternalApiError/
 ApiError.TypereasonUNEXPECTED_INTERNAL_API_ERROR/reason/errors/
 ApiExceptionFault/detail/soap:
 Fault/soap:Body/soap:Envelope

 What could we do to not get this error?

 Regards
 Magnus Ljung

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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[Exiges]

I'm having exactly the same problem when adding an AdGroup

Have you tried resubmitting the same request ?

When I resubmit exactly the same request, it's accepted..

Not ideal
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[dshevnock]

On Aug 13, 7:38 am, Exiges age...@splut.com wrote:
 I'm having exactly the same problem when adding an AdGroup

 Have you tried resubmitting the same request ?

 When I resubmit exactly the same request, it's accepted..

 Not ideal

I am experiencing a similar issue when attempting to add a new AdGroup
Criterion. My first call this morning was successful, but all
subsequent requests received the internal error back.
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[dshevnock]

In theory, if this was a duplicate name issue for either an AdGroup or
Campaign, a different error would be generated rather than an Internal
API Error response. I may be mistaken, but a DistinctError would be
returned in this scenario. Ofcourse, this is all under the assumption
that the API is functioning normally.

On Aug 13, 8:06 am, Vinczente alexandre.carbo...@gmail.com wrote:
 Did you know that Campaign names and AdGroup names have to be unique ?

 On Aug 13, 1:02 pm, dshevnock dshevn...@gmail.com wrote:

  On Aug 13, 7:38 am, Exiges age...@splut.com wrote:

   I'm having exactly the same problem when adding an AdGroup

   Have you tried resubmitting the same request ?

   When I resubmit exactly the same request, it's accepted..

   Not ideal

  I am experiencing a similar issue when attempting to add a new AdGroup
  Criterion. My first call this morning was successful, but all
  subsequent requests received the internal error back.
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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[Sreenu Daram]

I have tried many times to resubmit but got the same error.
Did you find any thing wrong in this ??

Thanks  Regards,
Sreenu Daram ,  Sr. Software Engineer
Cybage Software Pvt. Ltd. (An SEI-CMMI Level 5 assessed  ISO 27001 Company ),
Hyderabad, India
Phone(O) : 91-40-66294100 Ext:4047
Mobile:91-9949918983


-Original Message-
From: adwords-api@googlegroups.com [mailto:adwords-...@googlegroups.com] On 
Behalf Of dshevnock
Sent: Thursday, August 13, 2009 5:32 PM
To: AdWords API Forum
Subject: AdWords API Re: UNEXPECTED INTERNAL API ERROR


On Aug 13, 7:38 am, Exiges age...@splut.com wrote:
 I'm having exactly the same problem when adding an AdGroup

 Have you tried resubmitting the same request ?

 When I resubmit exactly the same request, it's accepted..

 Not ideal

I am experiencing a similar issue when attempting to add a new AdGroup
Criterion. My first call this morning was successful, but all
subsequent requests received the internal error back.


Legal Disclaimer: This electronic message and all contents contain information 
from Cybage Software Private Limited which may be privileged, confidential, or 
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you have received this electronic message in error please notify the sender by 
reply e-mail to and destroy the original message and all copies. Cybage has 
taken every reasonable precaution to minimize the risk of malicious content in 
the mail, but is not liable for any damage you may sustain as a result of any 
malicious content in this e-mail. You should carry out your own malicious 
content checks before opening the e-mail or attachment.
www.cybage.com 



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AdWords API Re: UNEXPECTED INTERNAL API ERROR

[AdWords API Advisor]

All,

Please see the following thread for information and updates regarding
this issue: 
http://groups.google.com/group/adwords-api/browse_thread/thread/1a20eb226888be16.

Best,
- Eric Koleda, AdWords API Team

On Aug 13, 9:31 am, Sreenu Daram sree...@cybage.com wrote:
 I have tried many times to resubmit but got the same error.
 Did you find any thing wrong in this ??

 Thanks  Regards,
 Sreenu Daram ,  Sr. Software Engineer
 Cybage Software Pvt. Ltd. (An SEI-CMMI Level 5 assessed  ISO 27001 Company ),
 Hyderabad, India
 Phone(O) : 91-40-66294100 Ext:4047
 Mobile:91-9949918983



 -Original Message-
 From: adwords-api@googlegroups.com [mailto:adwords-...@googlegroups.com] On 
 Behalf Of dshevnock
 Sent: Thursday, August 13, 2009 5:32 PM
 To: AdWords API Forum
 Subject: AdWords API Re: UNEXPECTED INTERNAL API ERROR

 On Aug 13, 7:38 am, Exiges age...@splut.com wrote:
  I'm having exactly the same problem when adding an AdGroup

  Have you tried resubmitting the same request ?

  When I resubmit exactly the same request, it's accepted..

  Not ideal

 I am experiencing a similar issue when attempting to add a new AdGroup
 Criterion. My first call this morning was successful, but all
 subsequent requests received the internal error back.

 Legal Disclaimer: This electronic message and all contents contain 
 information from Cybage Software Private Limited which may be privileged, 
 confidential, or otherwise protected from disclosure. The information is 
 intended to be for the addressee(s) only. If you are not an addressee, any 
 disclosure, copy, distribution, or use of the contents of this message is 
 strictly prohibited. If you have received this electronic message in error 
 please notify the sender by reply e-mail to and destroy the original message 
 and all copies. Cybage has taken every reasonable precaution to minimize the 
 risk of malicious content in the mail, but is not liable for any damage you 
 may sustain as a result of any malicious content in this e-mail. You should 
 carry out your own malicious content checks before opening the e-mail or 
 attachment.www.cybage.com
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