Re: Uploading offline enhanced conversions error

[Ashir Hussain]

How did you solve that error? Was it related to my question 
here? https://groups.google.com/g/adwords-api/c/Bekkf2U6veo/m/AO05YsuwAQAJ
On Friday, December 16, 2022 at 1:25:19 AM UTC+5 Holger Gobel wrote:

> Hi - 
>
> We are looking for some assistance when trying to upload offline enhanced 
> conversions. 
>
> We have set up a offline conversion action, and adjusted the setting 
> 'Method for measuring offline conversions' to be 'Enhanced conversions for 
> leads'. When trying to upload an enhanced conversion either via the API or 
> file upload for a hashed email, we are receiving a partial error back 
> stating 'No click was found for the provided user identifiers. This may be 
> because the conversion did not come from a Google Ads campaign'.
>
> For this same conversion, if we try uploading it using the GCID we have 
> for it instead of the enhanced conversion/hashed email, it is successfully 
> uploading. 
>
> Is there something we are missing that may allow these conversions to be 
> matched to a click via hashed email? We are under the assumption that this 
> conversion, which we know came from a click since we have the GCID, should 
> be able to upload using the email for the enhanced conversion. Is there 
> something else that needs to be setup under the Google Tag to allow these 
> emails to match to clicks?
>
> Thanks!
>

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RE: Uploading offline enhanced conversions error

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

To investigate the issue further, could you please provide the complete request 
and response logs, with the request-id? If you haven't yet, logging can be 
enabled by navigating to the Client libraries > Your client library (ex. Java) 
> Logging documentation, which you can access from this link.You can provide it 
via Reply privately to author option. If this option is not available, you may 
send the details directly to our googleadsapi-supp...@google.com alias instead. 
Let me know if you have any questions.

Thanks,

Nirmita
Google Ads API Team
ref:_00D1U1174p._5004Q2h3YzW:ref

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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