RE: v201806: CUSTOMER_NOT_FOUND when calling CustomerService.getCustomers without a customer id

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Eric,
To better investigate the issue, could you confirm if the OAuth2 credentials
<https://developers.google.com/adwords/api/docs/guides/authentication> you
used were created using an email address which has access to your AdWords
account(s)? Also, could you send to me the said email address so I can also
verify this on my end? You may reply in private via the *Reply privately to
author* option.

Thanks and regards,
Peter
Google Ads API Team

On 04/06/19 04:29:42 ecole...@360psg.com wrote:

We are calling CustomerService.getCustomers without a customer id, so that
we can obtain their customer ID.

This failure happens for any google account that belongs to our G Suite
domain. I also verified that each G Suite account has permission to use ads.

Soap Request:

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";
  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
  xmlns:tns="https://adwords.google.com/api/adwords/mcm/v201806";
  xmlns:jaxb="http://java.sun.com/xml/ns/jaxb";
  xmlns:cm="https://adwords.google.com/api/adwords/cm/v201806";>
 <soap:Header>
   <ns1:RequestHeader xmlns:ns1="
https://adwords.google.com/api/adwords/mcm/v201806";
      xmlns="https://adwords.google.com/api/adwords/mcm/v201806";>
     <ns1:developerToken>XXXXXXXXXXXXXXXXX</ns1:developerToken>
     <ns1:userAgent>XXXXXXXXXX</ns1:userAgent>
     <ns1:validateOnly>false</ns1:validateOnly>
   </ns1:RequestHeader>
 </soap:Header>
 <soap:Body>
   <getCustomers xmlns="https://adwords.google.com/api/adwords/mcm/v201806";
</getCustomers>
 </soap:Body>
</soap:Envelope>


And the response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
 <soap:Header>
   <ResponseHeader xmlns:ns2="
https://adwords.google.com/api/adwords/cm/v201806";
      xmlns="https://adwords.google.com/api/adwords/mcm/v201806";>
     <ns2:requestId>000585cdf1da819a0ac12647de09cb39</ns2:requestId>
     <ns2:serviceName>CustomerService</ns2:serviceName>
     <ns2:methodName>getCustomers</ns2:methodName>
     <ns2:operations>1</ns2:operations>
     <ns2:responseTime>230</ns2:responseTime>
   </ResponseHeader>
 </soap:Header>
 <soap:Body>
   <soap:Fault>
     <faultcode>soap:Server</faultcode>
     <faultstring>[AuthenticationError.CUSTOMER_NOT_FOUND @ ]</faultstring>
     <detail>
       <ApiExceptionFault xmlns="
https://adwords.google.com/api/adwords/mcm/v201806";
          xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201806<

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