Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-07-09 Thread 'Bharani Cherukuri (AdWords API Team)' via AdWords API and Google Ads API Forum
Hello, 

I'm Nadine's colleague assisting you on her behalf. The AdWords Express 
Campaigns are included only in the UI Reports. These Campaigns can only 
appear in the Campaign Performance Report. Please refer to this blog post 

 for 
more information. It is currently not possible to use API services to pull 
the feed information for Express feeds. Please keep an eye on our blog 
 for any 
updates or announcements related to this feature. 

Thanks,
Bharani, AdWords API Team

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Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-07-05 Thread analytics
Hi,

Just trying to understand the solution provided by API team and its not 
making sense to me.

Can you clarify if we can retrieve the Extensions added through AdWords 
Express Feed or not? Attached screenshot for the same. (Currently they are 
not coming through when I use or "CampaignExtensionSettingService" or "
CustomerExtensionSettingService".



Thanks,


On Wednesday, 24 January 2018 21:18:13 UTC, Nadine Sundquist (AdWords API 

Team) wrote:
>
> Greetings Jon,
>
> Thanks for providing us with the additional information. It was really 
> helpful in double-checking a few things. I'm posting out on the forum 
> rather than directly replying just so both of us can help the general 
> community in case anyone else bumps into this. Feeds are always tricky. 
> When something is tagged with origin *ADWORDS* rather than *USER*, then 
> it is as you noticed, a system feed. When that's the case, you usually 
> can't make changes to it; there's a bit more about that here 
> .
>  
> I appreciate that you're being a good citizen and attempting to move things 
> over, but there are a few feeds that our system auto-generates, and the one 
> you discovered happened to be one of them. You can just leave it alone; no 
> migration is necessary. I would be surprised if it would even let you 
> mutate it. If you find that it's causing you issues, then please get back 
> to us, and we'll see what we can do to fix up that account for you.
>
> Cheers,
> Nadine, AdWords API Team
>
> On Monday, January 22, 2018 at 10:28:10 PM UTC-5, Peter Oliquino wrote:
>>
>> Hi Jon,
>>
>> My apologies if I misunderstood. Moving forward, in order for me to 
>> better investigate and identify the cause why you are unable to retrieve 
>> the extensions, could you provide your clientCustomerId, the generated SOAP 
>> request and response when you attempted to retrieve the said extensions, 
>> and the AdWords UI screenshot containing them? You may reply to me 
>> privately via the *Reply privately to author* option.
>>
>> Thanks and regards,
>> Peter
>> AdWords API Team
>>
>

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Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-01-24 Thread jon
Hi Nadine,

Thank you very much for investigating. Unfortunately, it *is* causing us an 
actual issue. That was the reason I originally posted. Because this 
particular feed is in this unusual state, we can't use the 
CampaignExtensionSettingService API to read and update our Callout 
Extensions. It's as if they do not exist via the API. 

This is related to 
https://developers.google.com/adwords/api/docs/reference/v201710/CampaignExtensionSettingService.
 
We are able to view and update other campaign extensions like Sitelinks and 
Structured Snippets, but we cannot view the Callouts.

The document regarding migration 
(https://developers.google.com/adwords/api/docs/guides/extension-settings#migrate_ad_extensions_to_extension_setting_services)
 
discusses migrating User feeds. It does not discuss migrating System Feeds. 
For this reason, I was reluctant to attempt to migrate it because I don't 
want to make anything worse.

Best,

Jon

On Wednesday, January 24, 2018 at 1:18:13 PM UTC-8, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Greetings Jon,
>
> Thanks for providing us with the additional information. It was really 
> helpful in double-checking a few things. I'm posting out on the forum 
> rather than directly replying just so both of us can help the general 
> community in case anyone else bumps into this. Feeds are always tricky. 
> When something is tagged with origin *ADWORDS* rather than *USER*, then 
> it is as you noticed, a system feed. When that's the case, you usually 
> can't make changes to it; there's a bit more about that here 
> .
>  
> I appreciate that you're being a good citizen and attempting to move things 
> over, but there are a few feeds that our system auto-generates, and the one 
> you discovered happened to be one of them. You can just leave it alone; no 
> migration is necessary. I would be surprised if it would even let you 
> mutate it. If you find that it's causing you issues, then please get back 
> to us, and we'll see what we can do to fix up that account for you.
>
> Cheers,
> Nadine, AdWords API Team
>
> On Monday, January 22, 2018 at 10:28:10 PM UTC-5, Peter Oliquino wrote:
>>
>> Hi Jon,
>>
>> My apologies if I misunderstood. Moving forward, in order for me to 
>> better investigate and identify the cause why you are unable to retrieve 
>> the extensions, could you provide your clientCustomerId, the generated SOAP 
>> request and response when you attempted to retrieve the said extensions, 
>> and the AdWords UI screenshot containing them? You may reply to me 
>> privately via the *Reply privately to author* option.
>>
>> Thanks and regards,
>> Peter
>> AdWords API Team
>>
>

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Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-01-24 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Greetings Jon,

Thanks for providing us with the additional information. It was really 
helpful in double-checking a few things. I'm posting out on the forum 
rather than directly replying just so both of us can help the general 
community in case anyone else bumps into this. Feeds are always tricky. 
When something is tagged with origin *ADWORDS* rather than *USER*, then it 
is as you noticed, a system feed. When that's the case, you usually can't 
make changes to it; there's a bit more about that here 
.
 
I appreciate that you're being a good citizen and attempting to move things 
over, but there are a few feeds that our system auto-generates, and the one 
you discovered happened to be one of them. You can just leave it alone; no 
migration is necessary. I would be surprised if it would even let you 
mutate it. If you find that it's causing you issues, then please get back 
to us, and we'll see what we can do to fix up that account for you.

Cheers,
Nadine, AdWords API Team

On Monday, January 22, 2018 at 10:28:10 PM UTC-5, Peter Oliquino wrote:
>
> Hi Jon,
>
> My apologies if I misunderstood. Moving forward, in order for me to better 
> investigate and identify the cause why you are unable to retrieve the 
> extensions, could you provide your clientCustomerId, the generated SOAP 
> request and response when you attempted to retrieve the said extensions, 
> and the AdWords UI screenshot containing them? You may reply to me 
> privately via the *Reply privately to author* option.
>
> Thanks and regards,
> Peter
> AdWords API Team
>

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Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-01-22 Thread 'Peter Oliquino' via AdWords API Forum
Hi Jon,

My apologies if I misunderstood. Moving forward, in order for me to better 
investigate and identify the cause why you are unable to retrieve the 
extensions, could you provide your clientCustomerId, the generated SOAP 
request and response when you attempted to retrieve the said extensions, 
and the AdWords UI screenshot containing them? You may reply to me 
privately via the *Reply privately to author* option.

Thanks and regards,
Peter
AdWords API Team

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Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-01-22 Thread jon
Hi Peter,

I think you're misunderstanding the question. We don't have any AdWords 
Express campaigns. I actually don't even know exactly what AdWords Express 
is but I assume our agency or a contract might have used this over a year 
ago. Our callout extension feed is permanently in a broken state where we 
can't retrieve the extensions in it using CampaignExtensionSettingService. 
How do we fix it? Do I need to delete all our callouts and delete the feed 
and start over? I am worry that may make the situation worse.

-Jon

On Monday, January 22, 2018 at 12:25:00 AM UTC-8, Peter Oliquino wrote:
>
> Hi Jon,
>
> AdWords Express information is currently not 100% supported via the 
> AdWords API. You may refer to this recent blog 
> 
>  post 
> on how AdWords Express campaigns can be retrieved via the AdWords API. 
> However, as for the AdWords Express campaign's extension settings, I'm 
> afraid there is currently no way at the moment on how to filter those out 
> using the method discussed in the blog.
>
> Thanks and regards,
> Peter
> AdWords API Team
>

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Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

2018-01-22 Thread 'Peter Oliquino' via AdWords API Forum
Hi Jon,

AdWords Express information is currently not 100% supported via the AdWords 
API. You may refer to this recent blog 

 post 
on how AdWords Express campaigns can be retrieved via the AdWords API. 
However, as for the AdWords Express campaign's extension settings, I'm 
afraid there is currently no way at the moment on how to filter those out 
using the method discussed in the blog.

Thanks and regards,
Peter
AdWords API Team

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