Re: Google Ads API Conversion Events

[Dave Baskind]

I've come across this thread after encountering the same issue. I note that 
supplying `"conversionEnvironment": "UNSPECIFIED"` circumvents the issue, 
but we would love to be able to test our intended production code with the 
(assumed) correct values. 

Are we able to have our test and live MCCs added to the allowlist as per 
other posters?

Thanks in advance!

On Thursday, 8 June 2023 at 12:07:10 am UTC+10 Google Ads API Forum Advisor 
wrote:

> Hey David,
>
> Yes there was an interruption yesterday, but it should be resolved by now. 
> For reference you can check the status of our APIs here: 
> https://ads.google.com/status/publisher/
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"
>
> Thanks,
>   
> [image: Google Logo] 
> Ben Karl 
> Google Ads API Team 
>
>
>

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Re: Google Ads API Conversion Events

[David Levin]

It looks like the entire hostname https://googleads.googleapis.com/ might
be down, so I am guessing it's an even bigger issue.

On Tue, Jun 6, 2023 at 12:33 PM David Levin  wrote:

> Thank you! I believe it's working, but there appears to be a problem with
> the Google Ads REST API.  When I try to access the documentation (
> https://developers.google.com/google-ads/api/rest/overview) I get a
> SERVICE UNAVAILABLE error and if I try to access any of the v13 endpoints
> like (
> https://googleads.googleapis.com/v13/customers/5756112070/conversionActions/),
> I get a 404 error.   That endpoint was working a few days ago.
>
> Is the team aware of the issue?
>
> Warm regards,
> Dave Levin
>
> On Mon, Jun 5, 2023 at 7:21 AM Google Ads API Forum Advisor
>  wrote:
>
>> Thanks David,
>>
>> I've submitted a request to have all of these accounts allowlisted, I
>> will let you know as soon as it's completed. I expect it should be done
>> today or tomorrow.
>>
>> This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"
>>
>> Thanks,
>>
>> [image: Google Logo]
>> Ben Karl
>> Google Ads API Team
>>
>>
>>

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Re: Google Ads API Conversion Events

[David Levin]

Thank you! I believe it's working, but there appears to be a problem with
the Google Ads REST API.  When I try to access the documentation (
https://developers.google.com/google-ads/api/rest/overview) I get a SERVICE
UNAVAILABLE error and if I try to access any of the v13 endpoints like (
https://googleads.googleapis.com/v13/customers/5756112070/conversionActions/),
I get a 404 error.   That endpoint was working a few days ago.

Is the team aware of the issue?

Warm regards,
Dave Levin

On Mon, Jun 5, 2023 at 7:21 AM Google Ads API Forum Advisor
 wrote:

> Thanks David,
>
> I've submitted a request to have all of these accounts allowlisted, I will
> let you know as soon as it's completed. I expect it should be done today or
> tomorrow.
>
> This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"
>
> Thanks,
>
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
>

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Re: Google Ads API Conversion Events

[David Levin]

Here is a list of the accounts I manage:

416-023-8313
981-298-5284
657-942-4380
907-081-5615
995-358-1921
688-190-2893
905-549-9027
705-115-8695
851-504-6060
808-922-1575
400-755-0788
575-611-2070 <-- most urgent
709-899-8791
270-923-9615
703-398-0978
662-091-1292
657-344-3355

On Fri, Jun 2, 2023 at 9:23 AM Google Ads API Forum Advisor
 wrote:

> Hey David,
>
> It looks like this allowlist is per-account, and doesn't propagate down
> from a manager. With that said, if you can send me the IDs for the client
> accounts you'd like allowlisted, I can submit a request for all of them at
> once.
>
> This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"
>
> Thanks,
>
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
>

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Re: Google Ads API Conversion Events

[David Levin]

Ok, thanks for the update. I appreciate your help!

Dave

On Fri, Jun 2, 2023 at 7:15 AM Google Ads API Forum Advisor
 wrote:

> Hi David -
>
> Thank you, I do see your other message now, but let's continue on using
> this thread.
>
> I'm double-checking to see whether the allowlist permissions for
> conversion environment propagate down to child accounts. It's possible that
> we may need to allowlist client accounts individually, which is something I
> wouldn't have expected earlier. Once I figure that out I'll let you know
> what next steps should be.
>
> This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"
>
> Thanks,
>
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
>

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Re: Google Ads API Conversion Events

[David Levin]

Thanks, Ben. I just responded to your other email a few minutes ago.   Just
in case you don't receive it, here is the information again:

M manager account ID is: 7247015696
The client account ID I am trying to upload conversions for is: 5756112070

This is the response I get from the API, when I attempt to upload
conversions:

"partialFailureError": { "code": 3, "message": "Customer is not allowlisted
for accessing this feature., at conversions[0].conversion_environment",
"details": [ { "@type": "
type.googleapis.com/google.ads.googleads.v13.errors.GoogleAdsFailure",
"errors": [ { "errorCode": { "notAllowlistedError":
"CUSTOMER_NOT_ALLOWLISTED_FOR_THIS_FEATURE" }, "message": "Customer is not
allowlisted for accessing this feature.", "trigger": { "int64Value": "2" },
"location": { "fieldPathElements": [ { "fieldName": "conversions", "index":
0 }, { "fieldName": "conversion_environment" } ] } } ] } ] }
}

On Thu, Jun 1, 2023 at 10:30 AM Google Ads API Forum Advisor
 wrote:

> Hi David,
>
> Thanks for following up! I actually didn't see your earlier message, so
> I'm glad you reached out. Could you resend their question? I don't see it
> in our thread here.
>
> This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"
>
> Thanks,
>
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
>
>
>

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Re: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi David,

Thanks for following up! I actually didn't see your earlier message, so I'm 
glad you reached out. Could you resend their question? I don't see it in our 
thread here.
This message is in relation to case "ref:_00D1U1174p._5004Q2ggGJM:ref"

Thanks,

Ben Karl
Google Ads API Team

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Re: Google Ads API Conversion Events

[David Levin]

Hi Ben,
I hope your week is going well. I wanted to follow up before the holiday
weekend to make sure you received my message from May 23.  My client is
starting to apply pressure about getting conversions uploaded through the
API.  Could you please help me get the issue fixed?

Warm regards,
Dave Levin

On Tue, May 23, 2023 at 11:08 AM David Levin  wrote:

> Hi Ben,
> I still get the “not allowlisted” error message when I attempt to upload
> conversion data to the Google Ads API.  Can you please help?
>
> Here is the complete response showing the error, if that helps:
>
> "partialFailureError": {
> "code": 3,
> "message": "Customer is not allowlisted for accessing this feature., 
> at conversions[0].conversion_environment",
> "details": [
> {
> "@type": 
> "type.googleapis.com/google.ads.googleads.v13.errors.GoogleAdsFailure",
> "errors": [
> {
> "errorCode": {
> "notAllowlistedError": 
> "CUSTOMER_NOT_ALLOWLISTED_FOR_THIS_FEATURE"
> },
> "message": "Customer is not allowlisted for accessing 
> this feature.",
> "trigger": {
> "int64Value": "2"
> },
> "location": {
> "fieldPathElements": [
> {
> "fieldName": "conversions",
> "index": 0
> },
> {
> "fieldName": "conversion_environment"
> }
> ]
> }
> }
> ]
> }
> ]
> }
> }
>
>
> On Mon, Mar 20, 2023 at 2:15 PM David Levin  wrote:
>
>> Hello,
>> I have run into the same issue. I am an account manager that manages
>> several clients.  Can you please allowlist my account as well please?
>>
>> On Friday, January 6, 2023 at 9:48:28 AM UTC-8 Google Ads API Forum
>> Advisor wrote:
>>
>>> Hi Jon,
>>>
>>> Apologies for the delayed response here. Just letting you know that your
>>> account has been allowlisted, so you should be able to make requests
>>> without issue.
>>>
>>> Please let me know if you have any other questions.
>>>
>>>
>>> Best,
>>> [image: Google Logo]
>>> Ben Karl
>>> Google Ads API Team
>>>
>>>
>>> ref:_00D1U1174p._5004Q2ggGJM:ref
>>>
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>> Also find us on our blog:
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>>
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>> 
>> .
>>
>

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Re: Google Ads API Conversion Events

[David Levin]

Hi Ben,
I hope you are doing well. I wanted to check in since it has been about a
little over a week now to see if there has been an update on this case and
I can get allowlisted to upload conversions via the API?

Thanks
Dave

On Wed, Apr 26, 2023 at 8:27 AM Google Ads API Forum Advisor
 wrote:

> Hi David,
>
> I completely agree!
>
> Good news is that I was able to make progress and your request is being
> processes, hopefully it's completed in the next day or so.
>
> I'll let you know as soon as I have an update.
>
> Best,
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

[David Levin]

Thanks for the update! I'm surprised how difficult it is to get allowlisted
for such an important feature.  You would think having admin access over
the customer account would include this feature by default since I can
already go in via the web interface and make changes to anything.  I
appreciate you spending the time helping me get access. :)

On Tue, Apr 25, 2023 at 7:30 AM Google Ads API Forum Advisor
 wrote:

> Hi David,
>
> Thanks for following up. Unfortunately I'm still coordinating internally
> to get this done. I am going to escalate the request right now and will get
> back to you with more information as soon as possible.
>
> Best,
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

[David Levin]

Hi Ben,
Can you please send me an update on the status of my MCC being
allowlisted?  It has been some time since I received an update.

Thanks

On Thu, Apr 13, 2023 at 8:08 AM David Levin  wrote:

> Thank you!
>
> On Mon, Apr 10, 2023, 6:14 PM Google Ads API Forum Advisor
>  wrote:
>
>> Hi David,
>>
>> I've submitted a request to have your MCC allowlisted.
>>
>> I'll let you know as soon as the request is processed.
>>
>> Best,
>> [image: Google Logo]
>> Ben Karl
>> Google Ads API Team
>>
>>
>> ref:_00D1U1174p._5004Q2ggGJM:ref
>>
>

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Re: Google Ads API Conversion Events

[David Levin]

Thank you!

On Mon, Apr 10, 2023, 6:14 PM Google Ads API Forum Advisor
 wrote:

> Hi David,
>
> I've submitted a request to have your MCC allowlisted.
>
> I'll let you know as soon as the request is processed.
>
> Best,
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

[David Levin]

Hello,
I responded but have yet to hear back. Could you please let me know the
status of getting allowlisted? Thanks.

On Mon, Apr 3, 2023 at 9:51 AM Google Ads API Forum Advisor
 wrote:

> Hi David,
>
> Can you please respond privately to me so that I can gather the MCC IDs
> you'd like to allowlist?
>
> Thanks,
> [image: Google Logo]
> Ben Karl
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi David,

Can you please respond privately to me so that I can gather the MCC IDs you'd 
like to allowlist?

Thanks,

Ben Karl
Google Ads API Team
ref:_00D1U1174p._5004Q2ggGJM:ref

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Re: Google Ads API Conversion Events

[David Levin]

Hello,
I have run into the same issue. I am an account manager that manages 
several clients.  Can you please allowlist my account as well please?

On Friday, January 6, 2023 at 9:48:28 AM UTC-8 Google Ads API Forum Advisor 
wrote:

> Hi Jon,
>
> Apologies for the delayed response here. Just letting you know that your 
> account has been allowlisted, so you should be able to make requests 
> without issue.
>
> Please let me know if you have any other questions.
>
>
> Best,
> [image: Google Logo] 
> Ben Karl 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

[Jon]

Very grateful for your help on this Ben! Thanks!

On Wednesday, December 21, 2022 at 11:06:04 AM UTC-7 adsapi wrote:

> Hi Jon - 
>
> Thanks for following up. I'm still coordinating internally to get the 
> process ironed out. It doesn't appear as though anything formal has been 
> laid out before now, so there are just a few extra steps to loop in the 
> appropriate people.
>
> I'll follow up as soon as I have more information.
>
>
> Best,
> [image: Google Logo] 
> Ben Karl 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Jon -

Thanks for following up. I'm still coordinating internally to get the process 
ironed out. It doesn't appear as though anything formal has been laid out 
before now, so there are just a few extra steps to loop in the appropriate 
people.

I'll follow up as soon as I have more information.

Best,

Ben Karl
Google Ads API Team
ref:_00D1U1174p._5004Q2ggGJM:ref

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Re: Google Ads API Conversion Events

[Jon]

Hello,

I wanted to follow up on this.

Thanks,

On Thursday, December 8, 2022 at 8:18:45 AM UTC-7 adsapi wrote:

> Hi Jonathan,
>
> I'm a colleague of Matt's jumping in to help here.
>
> We're still coordinating internally to determine the path for allowlisting 
> for this feature. Once I can get more information I'll let you know.
>
> Best,
> [image: Google Logo] 
> Ben Karl 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Jonathan,

I'm a colleague of Matt's jumping in to help here.

We're still coordinating internally to determine the path for allowlisting for 
this feature. Once I can get more information I'll let you know.

Best,

Ben Karl
Google Ads API Team
ref:_00D1U1174p._5004Q2ggGJM:ref

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Re: Google Ads API Conversion Events

[Jon]

Hi Matt,

I wanted to follow up on this.

Thanks,

On Wednesday, November 30, 2022 at 12:14:34 PM UTC-7 adsapi wrote:

> Hi Jon,
>
> Please allow me to check with our team to see if there is a path to 
> allowlisting without an account representative. 
>
> Thanks,
>
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Jon,

Please allow me to check with our team to see if there is a path to 
allowlisting without an account representative.

Thanks,

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2ggGJM:ref

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Re: Google Ads API Conversion Events

[Jon]

Hi Matt,

I've spoken with Google Ads product support. I've been told they have no 
insight into getting an account manager, and can't help further.

Is there an alternative way to send this conversion information, without 
requiring the allowListed permission?

Thanks,

On Tuesday, November 29, 2022 at 12:48:14 PM UTC-7 adsapi wrote:

> Hi Jon,
>
> At the moment, an account manager is required to be allow-listed for this 
> feature. As our team specializes in Google Ads API technical support, I 
> would recommend reaching out to Google Ads product support 
> 
>  
> to find out more about requirements to obtain an account manager.
>
> Regards,
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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Re: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Jon,

At the moment, an account manager is required to be allow-listed for this 
feature. As our team specializes in Google Ads API technical support, I would 
recommend reaching out to Google Ads product support to find out more about 
requirements to obtain an account manager.

Regards,

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2ggGJM:ref

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Re: Google Ads API Conversion Events

[Jon]

Hi Sherwin

1. I am including the conversionEnvironment value of "WEB"
2. The sample request looks as follows:
{
"conversions": [
{
"conversionEnvironment": "WEB",
"gclid": "TESTING",
"conversionAction": 
"customers/7303564947/conversionActions/6446592881",
"conversionDateTime": "2022-11-11 19:32:45-05:00",
"conversionValue": "100.00",
"currencyCode": "USD",
"orderId": "11"
}
],
"partialFailure": true,
"validateOnly": true,
"debugEnabled": true
}

The response looks as follows:
{
"partialFailureError": {
"code": 3,
"message": "Customer is not allowlisted for accessing this 
feature., at conversions[0].conversion_environment",
"details": [
{
"@type": 
"type.googleapis.com/google.ads.googleads.v12.errors.GoogleAdsFailure",
"errors": [
{
"errorCode": {
"notAllowlistedError": 
"CUSTOMER_NOT_ALLOWLISTED_FOR_THIS_FEATURE"
},
"message": "Customer is not allowlisted for 
accessing this feature.",
"trigger": {
"int64Value": "2"
},
"location": {
"fieldPathElements": [
{
"fieldName": "conversions",
"index": 0
},
{
"fieldName": "conversion_environment"
}
]
}
}
]
}
]
}
}

The allowListed permission is only available to those with a Google Account 
manager. We don't have an account manager, how can we get around this issue?



On Tuesday, November 29, 2022 at 4:35:49 AM UTC-7 adsapi wrote:

> Hi Jon,
>
> Thank you for reaching us out. I am Sherwin from Google Ads API support 
> team. I hope that you are doing well today.
>
> Moving forward to your concern, could you confirm if you are including 
> this conversion_environment 
> 
>  feature 
> in your request? If yes, then based on this document 
> ,
>  
> "*ClickConversion.conversion_environment* 
> *
>  to 
> support reporting the environment on which a conversion was recorded. This 
> feature is available to allowlisted accounts only*.".
>
> In addition, for us to provide accurate guidance, could you please provide 
> us a complete request 
> 
>  and response 
> 
>  logs 
> with request ID 
> 
>  and request header 
> 
>  generated 
> on your end? You can provide it via Reply privately to the author option. 
> If this option is not available, then send it instead on this email address 
> googleadsa...@google.com. If you haven't enabled the logging yet, logging 
> can be enabled by navigating to the Client libraries > Your client library 
> (ex. Java) > Logging documentation, which you can access from this link 
> .
>
> Kind regards, 
> [image: Google Logo] 
> Sherwin Vincent 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2ggGJM:ref
>

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RE: Google Ads API Conversion Events

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Jon,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I 
hope that you are doing well today.

Moving forward to your concern, could you confirm if you are including this 
conversion_environment feature in your request? If yes, then based on this 
document, "ClickConversion.conversion_environment to support reporting the 
environment on which a conversion was recorded. This feature is available to 
allowlisted accounts only.".

In addition, for us to provide accurate guidance, could you please provide us a 
complete request and response logs with request ID and request header generated 
on your end? You can provide it via Reply privately to the author option. If 
this option is not available, then send it instead on this email address 
googleadsapi-supp...@google.com. If you haven't enabled the logging yet, 
logging can be enabled by navigating to the Client libraries > Your client 
library (ex. Java) > Logging documentation, which you can access from this link.

Kind regards,

Sherwin Vincent
Google Ads API Team
ref:_00D1U1174p._5004Q2ggGJM:ref

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