Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread 'Josh Radcliff (AdWords API Team)' via AdWords API Forum
Hi Tiana,

This was due to an internal issue with the report servers, so there wasn't 
any action you could take in this situation aside from notifying us of the 
problem.

Thanks,
Josh, AdWords API Team

On Monday, April 25, 2016 at 4:29:41 PM UTC-4, Tiana S. wrote:
>
> Hi Umesh,
>
> Have been running some reports, but no longer seeing the error. 
> Will keep an eye out for new occurrences!
>
> Thank you very much for the quick response on this issue and the quick 
> resolution.
> Very curious as to what was the cause of this. As Mark mentioned, I would 
> also love to see a postmortem to explain the outage!
>
> Thanks again,
>
> Tiana
>
> On Monday, 25 April 2016 22:10:56 UTC+2, Umesh Dengale wrote:
>>
>> Hello,
>>
>> The engineering team has identified the issue and fix is deployed. Please 
>> try to run the reports and let us know if you experience the same issue.
>>
>> Thanks,
>> Umesh, AdWords API Team.
>>
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Tiana S.
Hi Umesh,

Have been running some reports, but no longer seeing the error. 
Will keep an eye out for new occurrences!

Thank you very much for the quick response on this issue and the quick 
resolution.
Very curious as to what was the cause of this. As Mark mentioned, I would 
also love to see a postmortem to explain the outage!

Thanks again,

Tiana

On Monday, 25 April 2016 22:10:56 UTC+2, Umesh Dengale wrote:
>
> Hello,
>
> The engineering team has identified the issue and fix is deployed. Please 
> try to run the reports and let us know if you experience the same issue.
>
> Thanks,
> Umesh, AdWords API Team.
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Joe G
Seeing this error as well with v201509. Some requests go through but the 
majority give CLIENT_NOT_AUTHORIZED.

 
On Monday, April 25, 2016 at 3:22:42 PM UTC-4, Tiana S. wrote:
>
> Hi Anthony,
>
> Thanks for the heads up! 
> Having the same issue here, on API v201509
>
> On Monday, 25 April 2016 21:13:50 UTC+2, Anthony Madrigal wrote:
>>
>> Hi guys,
>>
>> We are currently investigating this issue. There should be an update very 
>> soon. Thanks for your patience. 
>>
>> Regards,
>> Anthony
>> AdWords API Team
>>
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Mark Rogoyski
Reports seem to be working normally now. Thank you for quickly 
troubleshooting the issue and resolving it.

Will a postmortem be posted to explain the outage?

On Monday, April 25, 2016 at 1:10:56 PM UTC-7, Umesh Dengale wrote:
>
> Hello,
>
> The engineering team has identified the issue and fix is deployed. Please 
> try to run the reports and let us know if you experience the same issue.
>
> Thanks,
> Umesh, AdWords API Team.
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread 'Umesh Dengale' via AdWords API Forum
Hello,

The engineering team has identified the issue and fix is deployed. Please 
try to run the reports and let us know if you experience the same issue.

Thanks,
Umesh, AdWords API Team.

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Tiana S.
Hi Anthony,

Thanks for the heads up! 
Having the same issue here, on API v201509

On Monday, 25 April 2016 21:13:50 UTC+2, Anthony Madrigal wrote:
>
> Hi guys,
>
> We are currently investigating this issue. There should be an update very 
> soon. Thanks for your patience. 
>
> Regards,
> Anthony
> AdWords API Team
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread olivier
We're getting the same error here, too. No changes on our side, just 
regular calls.

On Monday, April 25, 2016 at 2:43:33 PM UTC-4, Mark Rogoyski wrote:
>
> We are seeing the same thing.
>
> On Monday, April 25, 2016 at 11:42:07 AM UTC-7, AdWordsApiUser wrote:
>>
>> We're getting LoasAuthenticationError.CLIENT_NOT_AUTHORIZED for most 
>> request for the past 15 minutes or so. We are not a new user, we have 
>> standard access. Is this being looked at? Do we need to do anything?
>>
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread 'Anthony Madrigal' via AdWords API Forum
Hi guys,

We are currently investigating this issue. There should be an update very 
soon. Thanks for your patience. 

Regards,
Anthony
AdWords API Team

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Mark Rogoyski
We are on API v201601 and getting the same error responses.

On Monday, April 25, 2016 at 12:10:52 PM UTC-7, Matt Linscott wrote:
>
> Same error here. We are getting it on the CAMPAIGN_PERFORMANCE_REPORT, 
> CAMPAIGN_PLATFORM_TARGET_REPORT and AD_PERFORMANCE_REPORT reports. We are 
> using the v201603 API.
>
> Here's an example from the report log, with our auth info *'d out.
>
> [Apr 25 2016 11:59:55.00 - ERROR] POST 
> /api/adwords/reportdownload/v201603 HTTP/1.1
> User-Agent: curl, gzip
> Host: adwords.google.com
> Accept: */*
> Accept-Encoding: gzip
> Authorization: Bearer 
> **
> developerToken: ***
> clientCustomerId: **
> skipReportHeader: true
> skipReportSummary: true
> includeZeroImpressions: true
> Content-Length: 512
> Expect: 100-continue
> Content-Type: multipart/form-data; 
> boundary=2b73dfc263ea
>
> Parameters:
> __rdquery: SELECT
> ExternalCustomerId
> ,   CampaignId
> ,   BidModifier
> FROM CAMPAIGN_PLATFORM_TARGET_REPORT
> WHERE CampaignStatus IN [ENABLED, PAUSED]
> AND Id = 30001
> DURING TODAY
> __fmt: GZIPPED_CSV
>
> Response Code: 400
> Error Message: Report download failed. Underlying errors are 
> Type = 'LoasAuthenticationError.CLIENT_NOT_AUTHORIZED', Trigger = 
> '', FieldPath = ''.
>
> On Monday, April 25, 2016 at 11:42:07 AM UTC-7, AdWordsApiUser wrote:
>>
>> We're getting LoasAuthenticationError.CLIENT_NOT_AUTHORIZED for most 
>> request for the past 15 minutes or so. We are not a new user, we have 
>> standard access. Is this being looked at? Do we need to do anything?
>>
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Matt Linscott
Same error here. We are getting it on the CAMPAIGN_PERFORMANCE_REPORT, 
CAMPAIGN_PLATFORM_TARGET_REPORT and AD_PERFORMANCE_REPORT reports. We are 
using the v201603 API.

Here's an example from the report log, with our auth info *'d out.

[Apr 25 2016 11:59:55.00 - ERROR] POST 
/api/adwords/reportdownload/v201603 HTTP/1.1
User-Agent: curl, gzip
Host: adwords.google.com
Accept: */*
Accept-Encoding: gzip
Authorization: Bearer 
**
developerToken: ***
clientCustomerId: **
skipReportHeader: true
skipReportSummary: true
includeZeroImpressions: true
Content-Length: 512
Expect: 100-continue
Content-Type: multipart/form-data; 
boundary=2b73dfc263ea

Parameters:
__rdquery: SELECT
ExternalCustomerId
,   CampaignId
,   BidModifier
FROM CAMPAIGN_PLATFORM_TARGET_REPORT
WHERE CampaignStatus IN [ENABLED, PAUSED]
AND Id = 30001
DURING TODAY
__fmt: GZIPPED_CSV

Response Code: 400
Error Message: Report download failed. Underlying errors are 
Type = 'LoasAuthenticationError.CLIENT_NOT_AUTHORIZED', Trigger = '', 
FieldPath = ''.

On Monday, April 25, 2016 at 11:42:07 AM UTC-7, AdWordsApiUser wrote:
>
> We're getting LoasAuthenticationError.CLIENT_NOT_AUTHORIZED for most 
> request for the past 15 minutes or so. We are not a new user, we have 
> standard access. Is this being looked at? Do we need to do anything?
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Mark Rogoyski
We are experiencing the same thing. Services like ManagedCustomerService, 
CampaignService, ConstantDataService, etc. all seem to work, 
but ReportDefinitionService seems to fail with 
the LoasAuthenticationError.CLIENT_NOT_AUTHORIZED error on every request.

On Monday, April 25, 2016 at 12:03:36 PM UTC-7, HK wrote:
>
> We have the same issue and it will quickly become critical. We are seeing 
> it with reports only. Our other APIs for getting campaigns, budgets, etc. 
> are working fine, just not downloading reports.
>
> Hans
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread HK
We have the same issue and it will quickly become critical. We are seeing 
it with reports only. Our other APIs for getting campaigns, budgets, etc. 
are working fine, just not downloading reports.

Hans

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Gigel Chiazna
yep, me too; only for some reports, not for all operations

On Monday, April 25, 2016 at 9:42:07 PM UTC+3, AdWordsApiUser wrote:
>
> We're getting LoasAuthenticationError.CLIENT_NOT_AUTHORIZED for most 
> request for the past 15 minutes or so. We are not a new user, we have 
> standard access. Is this being looked at? Do we need to do anything?
>

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Re: Urgent: LoasAuthenticationError.CLIENT_NOT_AUTHORIZED (we have standard access token)

2016-04-25 Thread Mark Rogoyski
We are seeing the same thing.

On Monday, April 25, 2016 at 11:42:07 AM UTC-7, AdWordsApiUser wrote:
>
> We're getting LoasAuthenticationError.CLIENT_NOT_AUTHORIZED for most 
> request for the past 15 minutes or so. We are not a new user, we have 
> standard access. Is this being looked at? Do we need to do anything?
>

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