Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
Hi Dhanya It does, thanks for the support! Le mardi 5 juin 2018 21:58:26 UTC+2, Dhanya Sundararaju (AdWords API Team) a écrit : > > Hi all, > > The issue has been fixed. Could you please retry and let me know if you > still get errors when pulling up active accounts? > > Regards, > Dhanya, AdWords API Team > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/41413603-9dfa-4f1b-af5d-a4921ca91741%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
Hi all, The issue has been fixed. Could you please retry and let me know if you still get errors when pulling up active accounts? Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/4cef3338-3818-4543-9c25-53fdda2ff6ff%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
Hi all, Thanks for the details. We are looking into it and will post on this thread once we have any updates. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/51f775c9-c6dc-46e2-83ca-d080e93f2b90%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
Hi there
We are also getting these errors. It started around 4-5 days ago.
None of the ad accounts we have are older than 15 months, most of them are
(perhaps) a month old.
One example we've seen is a Google account which is an Admin in an AdWords
Manager Account, which is valid and works as expected. It manages a Client
Account that was created by another MA.
Also, a single Client Account (perhaps created before the Manager Account,
perhaps after, but indeed created by the same Google account) is shown in
the account selection UI as "Setup in progress".
This account setup process was started and aborted days if not weeks ago,
and was never finished.
Calling the CustomerService (v201802) immediately returns an HTTP 500
error, with code:
'[AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:\\'\\']'
This is the code (Python):
adwordsClient = getAdwordsClient(refreshToken, clientCustomerId=None)
customerService = adwordsClient.GetService('CustomerService', version='v201802')
accounts = customerService.getCustomers()
So really, nothing special in the code. Not asking for a specific CA, just
for the directly accessible customer accounts.
Thing is, the "Account in Setup" CA blocks us from seeing the MA which is
completely valid.
This seems like the bug reported by MG.
Any way we can help?
Thanks,
Alon
On Monday, June 4, 2018 at 9:46:07 PM UTC+3, Dhanya Sundararaju (AdWords
API Team) wrote:
>
> Hi MG,
>
> Thank you for letting us know. We are looking at this issue and will reply
> on this thread as soon as we have an update.
>
> Regards,
> Dhanya, AdWords API Team
>
--
--
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
Hi MG, Thank you for letting us know. We are looking at this issue and will reply on this thread as soon as we have an update. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/bd75286a-573f-4251-b2a3-9e51cd97547e%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
I just replied privately to you. On Monday, June 4, 2018 at 6:08:40 PM UTC+2, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi MG, > > In order to troubleshoot further, could you please reply back with the > emailid used for API call, the target MCC id and client customer id of an > inactive account? > > Regards, > Dhanya, AdWords API Team > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/5eaa7976-3799-4381-91cf-d6b3dfcd4492%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive
Hi MG, In order to troubleshoot further, could you please reply back with the emailid used for API call, the target MCC id and client customer id of an inactive account? Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/35b53f59-0f21-4952-9f07-d8b1cb5ae168%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
