Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Hi Bryan, Unfortunately I don't have any updates regarding this issue. It looks like this error spiked on 12/03, but has been decreasing since then. Have you noticed the same? Best, - Eric On Dec 4, 11:40 pm, dan wrote: > I'm having this issue as well. > It happens when I try to pull adgroups with the AdGroupService. The > AdWords Editor also fails with the same error when trying to get > adgroups. > This has been going on for over a day, and I haven't seen any mention > of an API outage! > > On Dec 4, 6:08 pm, ADM wrote: > > > > > > > > > Eric, > > > Now the problem reappeared the account discussed above yesterday (3 Dec > > 2010), and then today we are getting the same problem on 3 other key > > accounts. On everyone of these accounts we get the > > lovely "UNEXPECTED_INTERNAL_API_ERROR" for anything we do everytime. > > > What in the World is going on? This is totally debilitating and > > unimaginably unacceptable. > > > Is this a Planned API outage on these accounts? Why? > > > Help!!! > > > Sincerely, > > Bryan -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
I have the same problem with my account. I also cannot download my campaigns in adwords editor. It's been happening since yesterday morning On Dec 4, 6:08 pm, ADM wrote: > Eric, > > Now the problem reappeared the account discussed above yesterday (3 Dec > 2010), and then today we are getting the same problem on 3 other key > accounts. On everyone of these accounts we get the > lovely "UNEXPECTED_INTERNAL_API_ERROR" for anything we do everytime. > > What in the World is going on? This is totally debilitating and > unimaginably unacceptable. > > Is this a Planned API outage on these accounts? Why? > > Help!!! > > Sincerely, > Bryan -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
I'm having this issue as well. It happens when I try to pull adgroups with the AdGroupService. The AdWords Editor also fails with the same error when trying to get adgroups. This has been going on for over a day, and I haven't seen any mention of an API outage! On Dec 4, 6:08 pm, ADM wrote: > Eric, > > Now the problem reappeared the account discussed above yesterday (3 Dec > 2010), and then today we are getting the same problem on 3 other key > accounts. On everyone of these accounts we get the > lovely "UNEXPECTED_INTERNAL_API_ERROR" for anything we do everytime. > > What in the World is going on? This is totally debilitating and > unimaginably unacceptable. > > Is this a Planned API outage on these accounts? Why? > > Help!!! > > Sincerely, > Bryan -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Eric, Now the problem reappeared the account discussed above yesterday (3 Dec 2010), and then today we are getting the same problem on 3 other key accounts. On everyone of these accounts we get the lovely "UNEXPECTED_INTERNAL_API_ERROR" for anything we do everytime. What in the World is going on? This is totally debilitating and unimaginably unacceptable. Is this a Planned API outage on these accounts? Why? Help!!! Sincerely, Bryan -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Eric, How do you check on it being done? It was fixed yesterday (Monday, 29 Nov 2010) about around 5:00 PM PST. I must admit I find this process very broken. Best regards, Bryan -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Hi ADM, Unfortunately I don't have an ETA on a resolution, but I'll stay on top of it and let you know when I have new information. Best, - Eric On Nov 29, 7:02 pm, ADM wrote: > Eric, > > Any ETA on really fixing this problem? We have now been down for a full > week, which is pretty much Forever at this time of year. > > It would be nice to be told when you know a particular account is > seriously affected by problems on your side of the API. Is that > possible? > > Best regards, > ADM -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Eric, Any ETA on really fixing this problem? We have now been down for a full week, which is pretty much Forever at this time of year. It would be nice to be told when you know a particular account is seriously affected by problems on your side of the API. Is that possible? Best regards, ADM -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Hi ADM, I saw the request ID you posted on another thread (42deb16f8e89aa3693286d8153d69463) and I looked into the cause of the error. There is currently a problem in one of the backend systems that is affecting some accounts. The core engineering team is working hard to resolve the issue, but at this time I don't know when the work will be complete. There is no work around for this error. Best, - Eric On Nov 29, 1:27 pm, AdWords API Advisor wrote: > Hi ADM, > > As previously mentioned, if you provide the requestId (returned as a > header in the SOAP response) I can look up the request in the logs and > get more information. > > Best, > - Eric > > On Nov 24, 5:52 pm, ADM wrote: > > > > > > > > > Eric, > > > We are now seeing the same UNEXPECTED_INTERNAL_API_ERROR problem on the > > same account. > > > It did magically heal itself on about 5 Nov 2010 and then ran without > > issue until the evening of 22 Nov 2010, where now every time we > > interact with any campaign or adgroup in this account they only give > > back the same meaningless UNEXPECTED_INTERNAL_API_ERROR message. > > > All our other accounts are just fine, with this never occurring (number > > about 20 other accounts). > > > How can we get this resolved? > > > I am can provide you account ID if you contact me directly. > > > Please help resolve this critical issue for us. > > > Thanks, > > ADM -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Hi ADM, As previously mentioned, if you provide the requestId (returned as a header in the SOAP response) I can look up the request in the logs and get more information. Best, - Eric On Nov 24, 5:52 pm, ADM wrote: > Eric, > > We are now seeing the same UNEXPECTED_INTERNAL_API_ERROR problem on the > same account. > > It did magically heal itself on about 5 Nov 2010 and then ran without > issue until the evening of 22 Nov 2010, where now every time we > interact with any campaign or adgroup in this account they only give > back the same meaningless UNEXPECTED_INTERNAL_API_ERROR message. > > All our other accounts are just fine, with this never occurring (number > about 20 other accounts). > > How can we get this resolved? > > I am can provide you account ID if you contact me directly. > > Please help resolve this critical issue for us. > > Thanks, > ADM -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Eric, We are now seeing the same UNEXPECTED_INTERNAL_API_ERROR problem on the same account. It did magically heal itself on about 5 Nov 2010 and then ran without issue until the evening of 22 Nov 2010, where now every time we interact with any campaign or adgroup in this account they only give back the same meaningless UNEXPECTED_INTERNAL_API_ERROR message. All our other accounts are just fine, with this never occurring (number about 20 other accounts). How can we get this resolved? I am can provide you account ID if you contact me directly. Please help resolve this critical issue for us. Thanks, ADM -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Hi ADM, Perhaps if I look into your specific request I can get more information that will help address the issue. Can you please post the request ID of a recent request that exhibits this behavior? Best, - Eric On Nov 5, 10:53 pm, ADM wrote: > Eric, > > How soon is this critical issue going to be resolved. We are totally > "dead in the water" while this persists. What is the ETA on getting > this resolved? How will I know when it is fixed? Can I get an email? > > To put it mildly our clients are VERY unhappy! > > It certainly appears looking at posts we are not the only people > seeing this issue. > > Help!!! > > ADM > > On Nov 4, 10:47 am, AdWords API Advisor > wrote: > > > > > > > > > Hi, > > > This appears to be caused by some temporary issues in the AdWords > > system. I'll work with the core engineering team to address the > > problem. Unfortunately there are no workarounds available for this > > problem. > > > Best, > > - Eric Koleda, AdWords API Team > > > On Nov 3, 2:41 am, ADM wrote: > > > > Is there any explanation why the simple code snippet below repeatedly > > > fails with the exception UNEXPECTED_INTERNAL_API_ERROR, every time the > > > call is made for any campaign within a specific account, but works all > > > the time for any campaign in any other account? > > > > service = > > > (AdGroupService)user.GetService(AdWordsService.v200909.AdGroupService); > > > service.RequestHeader.clientCustomerId = clientID_l.ToString(); > > > > selector = new AdGroupSelector(); > > > > selector.campaignIdSpecified = true; > > > selector.campaignId = campaignID_l; > > > > returnPage = service.get(selector);- Hide quoted text - > > > - Show quoted text - -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Eric, How soon is this critical issue going to be resolved. We are totally "dead in the water" while this persists. What is the ETA on getting this resolved? How will I know when it is fixed? Can I get an email? To put it mildly our clients are VERY unhappy! It certainly appears looking at posts we are not the only people seeing this issue. Help!!! ADM On Nov 4, 10:47 am, AdWords API Advisor wrote: > Hi, > > This appears to be caused by some temporary issues in the AdWords > system. I'll work with the core engineering team to address the > problem. Unfortunately there are no workarounds available for this > problem. > > Best, > - Eric Koleda, AdWords API Team > > On Nov 3, 2:41 am, ADM wrote: > > > > > Is there any explanation why the simple code snippet below repeatedly > > fails with the exception UNEXPECTED_INTERNAL_API_ERROR, every time the > > call is made for any campaign within a specific account, but works all > > the time for any campaign in any other account? > > > service = > > (AdGroupService)user.GetService(AdWordsService.v200909.AdGroupService); > > service.RequestHeader.clientCustomerId = clientID_l.ToString(); > > > selector = new AdGroupSelector(); > > > selector.campaignIdSpecified = true; > > selector.campaignId = campaignID_l; > > > returnPage = service.get(selector);- Hide quoted text - > > - Show quoted text - -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Re: Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Hi, This appears to be caused by some temporary issues in the AdWords system. I'll work with the core engineering team to address the problem. Unfortunately there are no workarounds available for this problem. Best, - Eric Koleda, AdWords API Team On Nov 3, 2:41 am, ADM wrote: > Is there any explanation why the simple code snippet below repeatedly > fails with the exception UNEXPECTED_INTERNAL_API_ERROR, every time the > call is made for any campaign within a specific account, but works all > the time for any campaign in any other account? > > service = > (AdGroupService)user.GetService(AdWordsService.v200909.AdGroupService); > service.RequestHeader.clientCustomerId = clientID_l.ToString(); > > selector = new AdGroupSelector(); > > selector.campaignIdSpecified = true; > selector.campaignId = campaignID_l; > > returnPage = service.get(selector); -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
Repeated, Unexplainable: UNEXPECTED_INTERNAL_API_ERROR
Is there any explanation why the simple code snippet below repeatedly fails with the exception UNEXPECTED_INTERNAL_API_ERROR, every time the call is made for any campaign within a specific account, but works all the time for any campaign in any other account? service = (AdGroupService)user.GetService(AdWordsService.v200909.AdGroupService); service.RequestHeader.clientCustomerId = clientID_l.ToString(); selector = new AdGroupSelector(); selector.campaignIdSpecified = true; selector.campaignId = campaignID_l; returnPage = service.get(selector); -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
