Re: Unselecting all product groups from a partition tree fails.

2021-11-01 Thread 'Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum 
Hello Miquel,

Thanks for getting back to us.

You can share to us the complete SOAP logs (request and response with 
requestId) via the Reply privately to author option. If this option is not 
available, you may send the details directly to our 
googleadsapi-supp...@google.com alias instead.

As an aside, please note that the AdWords API is deprecated and will be sunset 
on April 27, 2022. We strongly recommend that you migrate to the Google Ads API 
as soon as possible.

Regards,

Mark Kevin Albios
Google Ads API Team
ref:_00D1U1174p._5004Q2QFwS4:ref

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Re: Unselecting all product groups from a partition tree fails.

2021-11-01 Thread Miquel Isern Roca 
Hello Yasar and Aryeh,

I've tried replacing the nodes of the tree through the AdWords API as well 
but the BatchJob gets canceled and the response is empty, not giving any 
information. Because this failed, I tried to remove the tree through the UI 
but that didn't work either as you saw already.

Could you provide me with an email where I could send you the debug SOAP 
logs of the BatchJob? So you can take a look at what happened on your side?

Thanks.

On Friday, October 29, 2021 at 1:29:31 PM UTC+2 adsapi wrote:

> Hi Miquel,
>
> This is Yasar and I work with Aryeh. Let me assist you with this.
>
> Since you mentioned that you’re are trying to remove the product groups 
> using the UI, our team would not be able to troubleshoot the issue further. 
> This is outside of support scope since we provide assistance to 
> issues/concerns related to the *AdWords API* 
>  / *Google 
> Ads API* . That 
> being said, you may reach out to the Product Team via this link 
>  for further guidance 
> since their team is more equipped to handle UI related issues.
>
> Let us know if you have any further questions.
>
> Regards, 
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2QFwS4:ref
>

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Re: Unselecting all product groups from a partition tree fails.

2021-10-29 Thread 'Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum 
Hi Miquel,

This is Yasar and I work with Aryeh. Let me assist you with this.

Since you mentioned that you’re are trying to remove the product groups using 
the UI, our team would not be able to troubleshoot the issue further. This is 
outside of support scope since we provide assistance to issues/concerns related 
to the AdWords API / Google Ads API. That being said, you may reach out to the 
Product Team via this link for further guidance since their team is more 
equipped to handle UI related issues.

Let us know if you have any further questions.

Regards,

Yasar
Google Ads API Team
ref:_00D1U1174p._5004Q2QFwS4:ref

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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Re: Unselecting all product groups from a partition tree fails.

2021-10-29 Thread Miquel Isern Roca 
Hi,

as seen in the attached picture I'm trying to remove the product groups 
using the UI. There is where I'm getting the error.

Thanks again.

On Thursday, October 28, 2021 at 10:15:30 PM UTC+2 adsapi wrote:

> Hi Miquel,
>
> Are you attempting to remove product groups via the API? If so, could you 
> privately send us  a request and response log of communication with the API 
> that gives an error?
>
> If you are using the Ads API 
> , the request 
> and response appears similar to the JSON Mappings in our REST 
> documentation 
> .
>  
> Our client libraries have loggers with logging instructions, to see these 
> instructions you can click on the client library you use in the sidebar of 
> our client library guide 
>  and 
> click on "Logging".
>
> If you are using the AdWords API 
>  , then a 
> request looks like the 3rd section in request 
> 
>  and 
> a response looks similar to response 
> .
>  
> Logging instructions are in the read.me on Github of each client library 
> .
>
> The logger can be set to 'DEBUG' to create the logs needed.
>
> Regards,
>
> [image: Google Logo] 
> Aryeh Baker 
> Google Ads API Team 
>   ​​​
>
> ref:_00D1U1174p._5004Q2QFwS4:ref
>

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RE: Unselecting all product groups from a partition tree fails.

2021-10-28 Thread 'Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum 
Hi Miquel,

Are you attempting to remove product groups via the API? If so, could you 
privately send us  a request and response log of communication with the API 
that gives an error?

If you are using the Ads API, the request and response appears similar to the 
JSON Mappings in our REST documentation. Our client libraries have loggers with 
logging instructions, to see these instructions you can click on the client 
library you use in the sidebar of our client library guide and click on 
"Logging".

If you are using the AdWords API , then a request looks like the 3rd section in 
request and a response looks similar to response. Logging instructions are in 
the read.me on Github of each client library.

The logger can be set to 'DEBUG' to create the logs needed.

Regards,

Aryeh Baker
Google Ads API Team

​​​
ref:_00D1U1174p._5004Q2QFwS4:ref

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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Unselecting all product groups from a partition tree fails.

2021-10-28 Thread Miquel Isern Roca 
I'm trying to update the product groups selected in a partition tree in 
order to remove all product groups from it and be left with the root node 
alone.

I've been able to do this for many partition trees in my test account but 
it doesn't work when doing it to a partition tree of a customer account.
The attached picture shows the error both me and the customer get when 
trying to save the changes.

Is there any known issue with this or any reason it doesn't work?
Let me know if I can send more information to allow some investigation to 
be made.

Thanks in advance.

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